Business communication can make or break your business. For example, if your business has a high call volume and you cannot manage it because you don’t have the right tools, you may lose good potential clients. Many businesses are switching to virtual communication systems to get better call quality and service reliability. Here we will compare prices, features, and more between virtual phone number providers Aircall.io and one of the topmost Aircall alternatives, Global Call Forwarding.
Aircall v/s Global Call Forwarding
| Aircall.io | Global Call Forwarding | |
| Lowest Plans | $30 / month per user | $12.95 / month |
| Number of plans available | 3 | 5 |
| International numbers offered | 100+ countries | 160+ countries |
| Free Trial | Yes | Yes |
| Important Features Offered | ||
| Call Conferencing | ✓ | ✓ |
| Call Routing | ✓ | ✓ |
| Time-Based Routing | ✓ | ✓ |
| Call Whispering | ✓ | |
| Customizable Caller ID | ✓ | |
| Outbound Calling | ✓ | |
| Call Distribution | ✓ | |
| Interactive Voice Response | ✓ | ✓ |
| Contact Center Integrations | ✓ | ✓ |
| Extensions | ✓ | ✓ |
| Simultaneous Ring | ✓ | ✓ |
| Voicemail to Email | ✓ | ✓ |
| Call Recording | ✓ | ✓ |
| Rollover Minutes | ✓ | |
| Call Tracking | ✓ | ✓ |
| Vanity Numbers | ✓ | |
| Number Parking | ||
| Multichannel Customer Support | ✓ | ✓ |
| Account Management | ✓ | ✓ |
Plans and Pricing
Aircall
| Essentials | Professional | Custom | |
| Monthly | $30 / month per user | $50 / month per user | Contact for more details |
| Annually | $40 / month per agent | $70 / month per agent |
Global Call Forwarding
| Basic | Value | Power | Premium | Enterprise | |
| Plans | $12.95 / month | $23.95 / month | $78.95 / month | $158.95 / month | $248.95 / month |
Experience and Credibility
Global Call Forwarding was launched in 2007, under its parent company United World Telecom which has been in the telecom industry since 1996. Global Call Forwarding is an exclusive outlet for toll free and local phone numbers. Since its birth, the company has expanded globally and now offers business numbers in more than 160 countries across the world. Besides international virtual phone numbers, you can also get other necessary communication tools to manage company calls.
Aircall.io has been in the telecom business since 2014 bringing in added variety to the industry. It was started by eFounders in Paris and has now grown to a company that offers telephone numbers in more than 100 countries. Aircall.io is a call center software that is designed to keep customer data and call activity organized and manageable.
Integrations Offered: Manage Call and Customer Data
Both companies offer a few different integrations that work alongside their service. Global Call Forwarding, for example, pairs with a softphone like Zoiper, MicroSIP, Phoner, etc., to enable Outbound Calling. Aircall.io, on the other hand, works with amoCRM, Hubspot, Pipedrive, and other customer relationship management (CRM) systems. These tools help organize calls as well as customer data so that all the information is available in one place.
Other Important Features
Both of these companies offer additional communication tools along with basic features. Aircall.io has options that work well for call centers which enable easy and organized correspondence between customers and agents. Call Center Analytics, for example, helps users keep track of key performance indicators such as call volume, number of missed calls, wait times, handling times, etc.
However, some Aircall.io alternatives may have more to offer. For example, Global Call Forwarding’s features can be used for businesses of various types and sizes. Custom greetings, customizable caller IDs, different types of call distribution, and more can be used by a small business starting out or a large corporation. And so, you must choose a provider based on what type and size of business you have.
Global Call Forwarding: One of the Best Aircall Alternatives
Both Aircall and Global Call Forwarding offer virtual communication solutions. However, when deciding which to choose, you need to carefully consider the different services they offer in comparison to the prices charged. And, it is important to see if those services and prices are suitable. Additionally, both offer free trials that let you test them out. To learn more about how Global Call Forwarding can help boost your business’ communication, contact us today!
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