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About: Alanna Sharp



Posts by Alanna Sharp:

What Does It Mean When It Says Toll Free?

If you’ve ever called a 1-800 number, you’ve used a toll free number before. 1-800 numbers only scratch the surface of toll free numbers, however. There are also 888, 844, 855, 877, and 866 pre-fixes or three digit codes, used for toll free calling. The purpose of these numbers is for customers to contact businesses [Continue Reading]

What is Customer Journey Mapping

Since before the dawn of civilization, humankind has recorded its history. From ancient cave drawings to campfire stories, mankind has long been fascinated with storytelling and its link to the past. Today it is no different. Technology has changed the way we communicate, but the core essence has remained intact—we want to know how we [Continue Reading]