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About: gabrieluwt

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Posts by gabrieluwt:

Call Center Trends to Look Out For In 2019

2019 has arrived and with each new year comes new upgrades and technological advances. Call center trends are changing, and managers and agents should be aware of the upcoming shifts that will be taking place. Improvements In The Workplace You are probably aware by now that customer satisfaction is one of the top priorities of [Continue Reading]

How To Create The Perfect Voicemail Greeting

Can’t get to the phone? That might be fine for your personal number, but not for your business. That doesn’t mean you can’t take a vacation or let the office celebrate their holidays in peace. It just means that you need to create the perfect voicemail greeting. Customers appreciate voicemail greetings when trying to reach [Continue Reading]

Call Recording Laws in Australia

There are times when recording what people say during a phone call sounds like a great idea. Maybe you want to memorialize something being promised to you by someone else. Recordings can resolve “he said/she said” disputes. Recorded phone calls can help prove guilt or innocence in a court of law, or they can simply [Continue Reading]

7 of the Largest Call Centers in the United States

Call centers are centralized facilities that handle hundreds or thousands of inbound calls every day. With call centers, organizations can communicate effectively with potential customers, current customers, and partners in the business. Employees of these offices are typically called call center “agents.”   According to a recent survey, there are about 2.2 million U.S.-based employees [Continue Reading]

Interesting Facts We Know and You Don’t

Ready to learn 17 interesting and fun facts? Whether you’re fascinated by computers or human behavior, you’ll enjoy these random tidbits of information. Pick your favorites and share them with friends!   Some people can scroll Facebook and simply go on with their day. Others are constantly online to share their status updates and to [Continue Reading]

The New Cable Between The US And Spain

Communication technology has reached new heights – or length, perhaps, depending upon the context. Microsoft, Facebook, and telecom infrastructure company Telxius have jointly laid a giant 4,000-mile-long transatlantic cable between North America and Spain, enhancing the world of communications forevermore. It has the capacity of 160-terabits per second, equal to streaming 70 million HD videos [Continue Reading]

What is the Do Not Call Registry?

The National Do Not Call Registry is a compiled list of phone numbers belonging to people who do not wish to receive calls from vendors or telemarketers. The registry is administered by the Federal Trade Commission (FTC), which is the United States’ consumer protection agency. Created in 2003, the National Do Not Call Registry is [Continue Reading]