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avoid coronavirus

Avoid Coronavirus: Practical and Useful Information

It’s no secret, everyone has the coronavirus on their mind. And while a global pandemic can be overwhelming and terrifying, it is important to focus on the things that we …Read More »

It’s no secret, everyone has the coronavirus on their mind. And while a global pandemic can be overwhelming and terrifying, it is important to focus on the things that we can control. So, what are some things you and your family can do to avoid the coronavirus?

How to Avoid Coronavirus?

News outlets are flooded with information (and misinformation) about the virus, its spread, and how one can avoid contracting it. In such a time, where there is an abundance of information and data available, it becomes necessary to go to the right sources. Governmental websites and global health websites are the best places to get news about the virus on a local and global level. You can track COVID-19’s movement globally and locally with data provided by the Center for Systems Science and Engineering (CSSE) at Johns Hopkins University (JHU) here. Make sure you have the right information and do as recommended by health professionals.

Keep a Watch on Symptoms

First and foremost, keep an eye on possible symptoms. According to the CDC, the main symptoms relating to COVID-19 are:

  • Fever,
  • Cough,
  • and Shortness of breath.

Emergency symptoms include:

  • Difficulty breathing,
  • Pain or pressure in the chest,
  • Disorientation, and
  • Bluish lips or face.

At the first sign of these symptoms, you must contact your healthcare provider for advice and next steps.

Work from Home and Setting Up Virtual Communications

Thanks to advancements in technology, it is quite possible to switch to virtual business mode and work from outside of your office. You can set up virtual communications for your business by buying or porting your virtual business number to a virtual phone service provider like Global Call Forwarding and forward incoming calls to your and your employees’ personal or home phones temporarily. Right now, you can get $5 off our Value, Power, Premium, and Enterprise plans with the COVID19 promo code so you can maintain important communications even during this time. You can quickly purchase and set up a toll free number and forward incoming calls to our personal or home phone. This way, customers in need of your service can still contact you free of cost and no matter where you work.

Additionally, you will want to set up video conferencing and chat opportunities to schedule and conduct online meetings and discussions. Video conferencing apps and software like Zoom or Skype can enable video conversations. Furthermore, your teams can also use online content management tools like G Suite, Microsoft Projects, etc. These systems help keep track of important tasks and projects and ensure that work continues on.

As with the threat of any disease or illness, the recommendation is to always use preventative measures. The same goes for the coronavirus. Part of social distancing includes staying and working from home. This will reduce the risk of being exposed to others who may have the virus at your workplace or ride-shares, and so on.

Social Distancing, Self Isolation, and Quarantine

You’ll notice the overuse of terms such as “social distancing,” “self-isolation,” “quarantine,” and “flattening the curve” in the media regarding COVID-19. But what do these terms mean and how do you know what needs to be done? John Hopkins Medicine defines these terms for us.

Social Distancing: Means to avoid large crowds such as social events, sporting events, festivals, concerts, and more. The general recommendation is to avoid places and groups with more than 50 people. Social distancing means deliberately increasing physical space between you and other people. Maintain at least six feet of distance. Cancel plans, switch to video meetings, work from home, and so on.

Quarantine: Individuals who may have been exposed to COVID-19 will be asked to self-quarantine. The recommendation for this quarantine is to stay at home for at least 14 days to ensure you do not have the virus and do not spread it to others. If you have recently returned from traveling to a place where the virus is currently active or have been in close contact with someone who has the virus, then self-quarantine is the next step for you.

Self Isolation: People who have confirmed they have Covid-19 will be asked to self-isolate, which basically means keeping those infected away from those who are not. You can self isolate at home or the hospital or at a care facility. Protective equipment may be used to keep the germs at bay.

Flattening the Curve: Refers to using protective measures to slow the rate of the virus’ spread. The motive behind these measures is to ensure that doctors, hospitals, and clinics have rooms and supplies for infected individuals and patients.

Be Aware and Stay Safe

Coronavirus is a fast-spreading virus affecting individuals, businesses, and economies across the world. It has been a hard few months and it may continue for a few more. Do what you need to do, to keep yourself and your family members safe.

Keep in mind, you can get $5 off our Value, Power, Premium, and Enterprise plans right now with our COVID19 promo code. So, if your business is looking to transition to entirely virtual/ working from home, there is no better time to get a virtual number. For more information about cloud communication tools offered by Global Call Forwarding, call us at 1 (888) 908 6171.

communication solutions healthcare services

Extremely Useful Communication Solutions for Healthcare Services

Maintaining strong internal and external communication is important for businesses of every kind. Whether to schedule appointments, answer queries, or collaborate between different departments, having a strong communication system is …Read More »

Maintaining strong internal and external communication is important for businesses of every kind. Whether to schedule appointments, answer queries, or collaborate between different departments, having a strong communication system is essential to the successful running of healthcare services. Global Call Forwarding offers resourceful communication solutions that can help increase sales and enhance customer relations.

Communication Solutions: Why Healthcare Services Must Pay Attention to Their Communication System

Callers—patients, users, doctors, nurse practitioners, and more—often connect with a healthcare service for a variety of reasons. Healthcare services such as clinics, hospitals, therapy and rehabilitation, online and virtual patient care, medical insurance businesses, and pharmaceutical companies need a well-built communication system to:

  • Handle and store patient information
  • Schedule appointments
  • Maintain communication between doctors, patients, and pharmacies
  • Provide caller switch drug information to users and medical professionals
  • Screen for clinical trial
  • Fill and refill prescriptions
  • Register complaints and concerns
  • Provide recall hotlines
  • File insurance claims
  • Collect feedback, and more.

Let’s have a look at four core communication solutions—toll free numbers, call recording software, outbound calling, and IVR—that can reinvent how your healthcare service communicates.

1) Toll Free Business Numbers

Toll free business numbers are one of the most popular communication solutions available. They help further solidify a reliable means of communication and support incoming call volumes. Calls made to such numbers are free for the caller as they charge the receiver instead. This makes it easy and free for callers to quickly get in touch with your business and not have to worry about paying high long-distance fees.

Furthermore, you can use extensions to demonstrate professionalism. Callers can then instantly connect with the right department or professional for their needs. You can have extensions for different activities such as scheduling appointments, drug information, complaints and suggestions, prescriptions renewal requests, etc.

2) Call Recording Software

A call recording software, offered by virtual phone service providers, enables you to record and review calls. You can choose to record all incoming and outgoing calls or only certain types of calls. In fact, businesses offering phone therapy prefer recording calls for documentation purposes.

Call recording for healthcare services ensures your service is HIPPA and MIPPA compliant while also keeping records of important transactions and payments. Additionally, it lets you collect customer data quickly and with fewer errors, as opposed to manual note-taking. This data can then be used to review patient files, clinical trial screening, and collection of feedback. Another reason why a call recording software is beneficial to healthcare service is that it helps reduce liabilities based on false claims and misunderstandings by acting as evidence.

An additional benefit is that you can review recorded calls for quality assurance purposes and to study consumer behavior and preferences. This can give you insights into better ways to serve your customers.

3) Outbound Calling

An outbound calling service is generally used by sales and customer support teams. This service encourages and supports outbound sales and enhances customer support efforts. Your healthcare service can use outbound calling to connect with customers regarding recent visits, renewal and payment reminders, recalls, or to inform them of company updates and promotions.

What outbound calling does best is it gives you a means to building strong relationships with callers by letting you follow up with them and increase satisfaction. Such interaction can go a long way in increasing confidence and trust in your business.

Global Call Forwarding also offers outbound call recording software that lets you review and study outgoing calls to identify areas of strength and weakness.

4) Interactive Voice Response (IVR)

An interactive voice response (IVR) is an automated response that answers incoming calls and presents callers with a set of menus. A common example of IVR is a prerecorded voice asking callers to “Press 1 for [insert language preference], 2 for [insert language preference].” The next level can target more specific categories or departments. For example, “to make an appointment, Press 1. For billing and payments, Press 2. To renew your prescription, Press 3,” and so on.

Having an IVR system integrated within your communication system can help your employees handle incoming call volumes by distributing them. Callers are able to complete simple tasks by interacting with the automated voice and prerecorded messages. And if their case or concern is too complex, they can be transferred to an employee or agent. Having your system set up this way only strengthens the image of your service as an established one that takes customer care seriously. Learn more about how to create a perfect IVR system for your business.

Consider Investing in These Communication Solutions

The best way to know what works for you and your business is to research and give the service or product a chance to work. You can get these communication solutions from the world’s most trusted provider, Global Call Forwarding for a reasonable price. Sign up or call us at 1 (888) 908 6171 to learn more.

Inbound vs Outbound Sales

Inbound Sales vs Outbound Sales: What Does Your Business Need?

One of the early choices a new start-up or small business needs to make is whether to adopt an inbound sales or outbound sales model. And in order to make …Read More »

One of the early choices a new start-up or small business needs to make is whether to adopt an inbound sales or outbound sales model. And in order to make the right decision, business owners need to understand what the difference is between the two sales approaches.

Inbound Sales vs Outbound Sales

Businesses vary in the type of products and services they offer as well as how they make sales. Some rely on interested prospects or website visitors who reach out to the company to make a purchase. While others rely on reaching out to potential target customers to sell the product to them. This, essentially, is the key difference between inbound sales and outbound sales.

Inbound sales and outbound sales—or inbound and outbound calling—differ based on the origination of the lead. Inbound sales refer to sales made when interested customers take the first step. On the other hand, outbound sales refer to selling attempts made by the company where they reach out to potential customers.

Inbound Sales

Often referred to as “warm leads,” inbound sales occur when an interested party initiates the selling process. That is, they’ve come across your product or service through ads or your website, and have now contacted you to make an inquiry or a purchase. Sales representatives have an advantage with inbound sales because they have a general idea of the customer’s need as well as their interest. And so, inbound sales have a better conversion rate.

At the same time, it should not be assumed that every inquiry or call will convert immediately. Interested individuals want more information or are in the market to research and compare products, and may not move forward in the buying process. The way to increase inbound sales is by making it easier and convenient for interested customers to call you. Toll free business numbers give callers a free way to call while click-to-call widgets on websites let callers connect with you with fewer steps.

Outbound Sales

Inhouse and outsourced sales teams use outbound sales to reach out to a predetermined list of individuals, in an attempt to sell your product to them. This list is usually created based on market research and in collaboration with marketing and sales teams. Individuals included in the list represent the ideal customer or buyer persona for your product. And so, it prevents your employees from connecting with weak leads.

Outbound sales take longer. Reps have to engage with clients over and over again, educate them about your services and present your business as the solution they need. Outbound sales are much harder to achieve than inbound sales and so are often underrated. Outbound sales do, however, help your business and sales teams expand their network and tap into new markets. Most businesses use an outbound calling service to boost their sales calls. Outbound calling is a cloud-based communication service that lets an organization call local and international contacts in an inexpensive way.

Which is More Suitable for Your Business?

While one may seem better than the other, the general consensus is that having both inbound and outbound sales proves more beneficial. But which do you need and when do you need to implement it? The structure of your sales approach depends on your business’ growth stage. Have you promoted your business enough? Do customers know it exists and can easily understand the products and services offered? Could they use a guiding hand?

It helps to have a variety of communication channels that support both inbound and outbound sales. To encourage inbound sales, use social media, content and email marketing, and paid ads to attract viewer attention. For outbound sales, purchase local numbers in the cities and states you plan to target. Individuals are more likely to answer calls from numbers that are familiar, as opposed to unknown, random numbers.

Communication Features with Global Call Forwarding

Boost your business’ communications with business numbers and advanced features like Outbound Calling, Call Recording, IVR, and more. For more information and to learn more about what we offer, contact us at 1 (888) 908 6171.

ivr system financial company

Set up the Perfect IVR System for Your Finance Company

Improve sales, manage call volume, help customers self-assist by integrating an interactive voice response or IVR system within your office communication system. Enhance customer relations by choosing the right tools …Read More »

Improve sales, manage call volume, help customers self-assist by integrating an interactive voice response or IVR system within your office communication system. Enhance customer relations by choosing the right tools and services for your finance company.

Interactive Voice Response (IVR): A Financial Communication Solution

First, what is an IVR system? Interactive Voice Response is an automated response system that answers incoming calls and directs callers. It does so by presenting callers with pre-recorded menus and options to assist them in completing a task or reaching the right employee.

Most businesses incorporate IVR into their office phone system to maintain a professional image and they use automation to manage call volumes. Customers are always calling businesses to access information or resolve concerns. (Read about important facts regarding business phone calls here.) If used effectively and creatively, this service may fulfill most of the simple and mundane tasks callers may present. This allows agents and employees to focus on more complex calls and interactions.

Cloud-based phone service providers, like Global Call Forwarding, offer this service along with other virtual communication tools like call forwarding, call recording, unlimited extensions, outbound calling, etc. And so, you can easily integrate IVR into your business phone service by choosing a reliable provider.

Setting Up Your Company’s IVR System?

Setting up your IVR system depends on what you want to provide your callers and what your cloud-based phone service provider offers. You can either have a one-level or multi-level IVR system, depending on the different tasks you want your callers to be able to complete. For example, do you want to provide self-service options such as complete payments, review active accounts or credit/debit cards, purchase histories, etc.? Additionally, international finance banks may want to distribute calls based on geographic location.

You can start by distributing calls based on language preferences where the IVR system asks callers to input 1 for English and 2 for Spanish, and so on. Then, you can set up other activities, based on the categories. For example, to:

  • Learn more about our products and services, press 1.
  • To get information about your account (payment history, account balances), press 2.
  • To verify and activate a new account or card, press 3.
  • To register a concern or complaint, press 4.
  • If your call doesn’t fall under any of the previously-mentioned reasons and you want to speak with a representative, press 5.

Then, once callers move to the next level, you can offer more specific options. For instance, if a caller presses 2, then they may encounter a menu as the following:

  • Verify your account by entering the last 5 digits of your account number.
  • Thank you for that information. Now, for account balance information, press 1, for payment history, press 2, etc.

This way, customers move along a map of menus to complete the tasks they called for. And, for the most part, they are able to complete such simple tasks like this without the help of an agent or representative. This frees your employees to take calls that present as more complicated. And furthermore, they provide your clients with refined customer service.

Why Your Finance Company Needs an IVR System

So, what are some different ways you can use IVR for financial services? Your finance company can use such a system to:

  • Greet callers and assist them while an employee is busy
  • Transfer callers to the appropriate department
  • Provide basic information about products and services
  • Help them make payments
  • Verify/authenticate account information
  • Get account balance information
  • Check payment history
  • Activate accounts
  • Allow logging of complaints
  • Offer customer service, etc.

Besides the benefits of automating certain processes and handling call volumes, an IVR system can also boost your finance company’s professional image. It helps establish your company as one that cares about its customers and offers different ways for callers to resolve their concerns or issues.

 Get IVR with Global Call Forwarding

Global Call Forwarding offers IVR with each of its plans. And so, whether you are a small business or an established finance company, you can enjoy the benefits of having an IVR system. To get this service, simply sign up for a plan on our website, To learn more, feel free to call us at 1 (888) 908 6171.

businessman and lead generation graphic

7 Best Outbound Calling Strategies: Make Calls That Convert

Is your sales team suffering from a low period and struggling to reach monthly goals? It may be time to rethink your sales techniques and make some improvements. Here are …Read More »

Is your sales team suffering from a low period and struggling to reach monthly goals? It may be time to rethink your sales techniques and make some improvements. Here are some outbound calling strategies to reevaluate your cold-calling tactics and bring your company back on the right track.

Outbound Calling Strategies

There are several reasons why businesses with large outgoing call volumes succeed or fail. A lot of it has to do with how you are conducting your outbound calls, the level of training your agents undergo, and the tools and technology you use. What strategies can you use to refine your outbound calling results?

1. Set (or Re-set) Goals

The first step when creating any strategy is to decide on the end goals. What is everyone on the team hoping to achieve through these tactics? Is the objective to gain straight sales or set appointments or just survey prospects to determine which are valuable? Additionally, how many calls do you intend to make over the course of a week or month? Having these goals established will ensure each team member is on the same page and works towards the same end.

2. Create the Right List

Another important step in attempting to sell your product or service is identifying who your target audience is. If you don’t pay attention to this key factor, you will waste time calling the wrong people and not making the right sales. Start by conducting market research to determine and understand your ideal customer group. Then, create a list and work off of that.

3. Work with the Marketing Department

Working with the marketing department can help you understand when and how the company may be losing prospects. Use that information to fix the problems before they occur. For example, say your marketing team discovers that most failed customers are the ones that result in abandoned carts. Your outbound strategy might then focus on reaching out to these users and helping them complete the process or resolve any existing doubt.

4. Train Your Agents

Preparing your agents is equally important. Conduct training sessions every couple of months as a refresher to reinforce company standards. Additionally, make sure that reps are familiar with the tools, software, and technology they need to use. This way, no time is wasted on learning in the middle of a call. Provide training materials and opportunities like webinars, textbooks, seminars, etc., that can assist agents in doing their best and increasing their confidence when on-call. Consider using call recording for quality assurance and performance analysis. Reward successful interactions and use failed interactions as lessons.

5. Rethink the Script

To follow the script or not? That is the real question. It is known that customers automatically tap out of a conversation when they hear a monotonous script that they know had been heard by many. But scripts help reps retain key information, stay consistent, and make fewer mistakes. The cold-calling script acts as a safe switch for when they forget or lose track of their speech. The trick to creating a script that is informative but not monotonous is to give reps input. Let them create the script with you through a collaborative and flexible process so that their concerns and issues can be represented as well. And the final product is one that works for everybody.

6. Prospect Comes First

Keeping the prospect engaged and interested has often proven to be a difficult task. If they did not expect your call, it’s less likely that the customer will let you even complete the first sentence of your script. First, you want to grab their attention with an offer that piques their interest. Use persuasive words and phrases. Make customers feel valued and heard. Perhaps you can call them by their name, ask how they are doing, and ease into the script. Let them know how you came across their contact. This way, you don’t come across as creepy or stalker-ish. More importantly, be mindful of their time and let them know that. Offer to set up another call time, if they are busy now. Letting your customers know you care and respect their time will give you a better chance at converting them.

7. Smart Calling

Besides implementing all these strategies, keep in mind that timing matters as well. If you are calling prospects too many times or during odd hours, chances are, you will lose that sale. Additionally, if you call an interested client too late, that too may be a dead end. Using analytics, determine what are the best times of the day and days of the week to reach out or return calls. For example, you can use outbound calling to follow up with an interested customer who dealt with a sales chat rep or interacted with your website or requested a callback. Here, the sooner you connect with them, the better you can capitalize on their interest.

Outbound Calling with Global Call Forwarding

Want to upgrade your company’s outbound calling service? Purchase outbound calling and virtual numbers from Global Call Forwarding. You can then use our Customized Caller ID feature to override the caller ID to display one of the numbers you purchased instead. For example, that way, when calling Mauritius, the caller ID will display a Mauritius number. Additionally, you can also get Outbound Call Recording and record outgoing calls! Sign up today or talk to an expert for more information.

morocco village toll free numbers

Global Call Forwarding Now Offers Morocco Toll Free Numbers

Wondering what to do next with your business? Go global and connect with clients across the world. Global Call Forwarding now offers Morocco toll free numbers to help you create …Read More »

Wondering what to do next with your business? Go global and connect with clients across the world. Global Call Forwarding now offers Morocco toll free numbers to help you create communication channels with potential clients in this North African country.

Why Do Business in Morocco

Morocco, officially known as the Kingdom of Morocco, is a country in North Africa. This country is most popular for its well-preserved medinas such as Fez, Marrakesh, Tetouan, and Essaouira that are recognized UNESCO World Heritage sites. In these medinas, you will find craftsmen, skilled artisans, and markets filled with imperial and maritime-influenced treasures.

Every business’s goal is to grow and expand and to gather more loyal clients. To do this, it is important to build strong connections and portray your company as a reliable and professional one. Besides creating a good product, gaining investors, and hiring skilled labor, as a business owner you need to take steps towards customer satisfaction and relations. And toll free numbers are one way to do this.

How Morocco Toll Free Numbers Work

Morocco toll free numbers from Global Call Forwarding are virtual numbers that route calls over the internet. This makes it cheaper to stay in touch with international customers and conduct business overseas. You don’t want to discourage customers from calling by making them pay extra or jump through hoops to get in touch with a representative. And since a toll free number charges the receiver instead of the caller, customers can call you for free.

Morocco toll free numbers let you enter the Morocco market and become more accessible to locals. Therefore, these numbers bring you closer to potential clients without needing you to physically move to the location. And so, you don’t have to bother with moving costs or the worry of setting up an office in the country. If required, you may hire a remote employee to handle calls from Moroccan customers and have calls forwarded to that number during their daytime hours. This only makes your company more available and visible to people in this area.

Steps to Get a Toll Free Number for Morocco

1: Select your new phone number
Visit the Global Call Forwarding homepage. On the left, under “Select Your New Phone Number,” select the country “Morocco (+212).” Then, choose “Toll Free” for your Morocco toll free number. Next, choose a number from the options available or port/transfer your existing number.

2: Enter a destination number
On the right-hand side, provide a destination phone number under the “Forward Incoming Calls To.” This is the number where you would like to direct incoming calls.

3: Review and select your plan
Select a plan that fits your business. Decide whether you want a free business trial or if you would prefer to pay for a subscription plan.

4: Add features
Next, choose from a variety of add-ons available for your number such as:
Inbound SMS plans ‒ to receive instant messages from customers in your inbox
Call Recording ‒ to record calls for quality assurance and to avoid liabilities
Outbound Calling ‒ to make international calls with caller ID override making your virtual number appear on the receiver’s caller ID.

5: Enter the necessary information
Choose your account type: Business or Personal. Enter contact and payment information. Accept the Terms and Conditions and submit your purchase.

Purchase Morocco Toll Free Numbers from Global Call Forwarding

If you want to start doing business with Moroccan contacts and clients, getting a toll free number can positively impact your business correspondence. Setting up a toll free number with Global Call Forwarding is quick and easy. You can sign up for one today or contact us for more information about communication solutions for your company.

Best business phones for Outbound Calling

Best Home and Business Phones for Outbound Calling

Have you been in the market for the best home and business phones for outbound calling? If so, it is rather simple to find a great one. When you purchase …Read More »

Have you been in the market for the best home and business phones for outbound calling? If so, it is rather simple to find a great one. When you purchase a virtual phone number with the outbound calling feature, you can make calls from your mobile phone or a landline. The virtual number of your choice is what will appear on the call recipient’s caller ID. This allows you to streamline when it comes to equipment, allowing you to use your number at your convenience.

Professional Communication for Businesses

Business owners are commonly on-the-go. Calling business-related contacts from one’s personal cell phone isn’t the most desirable option. Not only does this appear unprofessional, but it also leaves the business owner’s personal number on business contacts’ caller IDs. With a virtual phone number, a business owner can make calls from their mobile device and have their designated business number show up on the recipient’s caller ID. This is much more professional than having a personal mobile phone number used for communication.

Flexibility with Outbound Calling

Life is busy. Whether you are looking for the best home phone option or the best business phone option, virtual numbers allow for the highest level of flexibility. Entrepreneurs often use their cell phones to call clients using one virtual number and then have another virtual number for home use. This offers significant cost savings and eliminates the need to have more than one physical phone. A virtual number owner can use a customized ringtone feature, like those offered by Global Call Forwarding, to distinguish between calls coming into the same device for home and business phones.

Customized Greetings

When using virtual phone numbers for home and business phones, not only can you set up customized ringtones for incoming calls, but you can also set up customized greetings in case you miss a call. This allows you to set up a professional greeting for calls coming in through your business number. You can also then set up a personal greeting for calls coming in through the home phone number.

Boost Professionalism

When you know a business-related phone call is coming in, you can appropriately answer the call. Whether it is in the choice of words you use to answer the call or the tone, the details translate the same way. Above all, it is necessary that you sound professional. Being able to make outgoing calls and receive calls on a single number allows you to be mobile, while staying connected to your business. A business owner selects features such as extensions to get calls routed to individual departments more quickly. All of these things add up to boost professionalism and positively impact the growth of the business.

How Do I Purchase a Virtual Number?

Getting virtual numbers set up with the best home and business phones for outbound calling is easy and quick. There is no need for hardware installation. Virtual numbers are cloud-based. A user manages the communication system via an online control panel. With Global Call Forwarding, the process is seamless and the steps for signup are simple. Simply head to the website at, view the drop-down boxes at the center of the home page, and enter the relevant information for purchase. After purchase, activation will occur shortly.

In Closing

Making outbound calls using one device with multiple virtual phone numbers beats making calls from business landline devices and home landline devices. Virtual phone numbers help a business owner maintain a professional image while managing other things outside of the office. Virtual phone numbers can be local or toll free, offering telecommunication solutions for all types of needs, worldwide. Contact Global Call Forwarding today for the best home and business phones for outbound calling.

Phone screen displaying a recording icon

How To Record a Phone Call

No matter which end of business you are on, you may need to learn how to record a phone call. This is significant when you need to remember important information …Read More »

No matter which end of business you are on, you may need to learn how to record a phone call. This is significant when you need to remember important information or store important information that can be referred to later. It is not always possible or convenient to type out notes from a phone call. But a recording of that call gives you more time with the material. It also gives you time to review and learn from the quality of that conversation. And so, call recording is becoming an increasingly necessary tool for business communications, even more for companies looking to improve their customer service efforts.

How To Record A Phone Call for Business

You can choose how to record a phone call from a few different methods. But it depends on what type of phone system you have and what type of calls you want to record. For instance, do you want to record incoming calls only or outgoing calls, as well? Additionally, if the quality of the recording is important for your purposes, then you may want a call recording software that is designed specifically for good recordings.

It is important to note that there are federal and state laws regarding recording phone calls. To be careful, always ensure both parties verbally consent to being recorded, so that you don’t run into any trouble. Read the Federal Communications Commission’s (FCC) rules for information about call recording laws.

Call Recording to Boost Customer Care

Many companies, such as call centers and customer service businesses, use call recording to keep track of customer interaction. Recording calls and then reviewing them later can help to identify successes and areas of improvement. For instance, you can use recorded calls to train or monitor employees on what to do and not to do when on a call. Or, you can use recordings to establish customer profiles and preferences. They can be a way to survey your target audience and understand how they are interacting with your product and business.

And so, customer service agencies and large corporations seek call recording software to manage their needs. Sometimes, they opt to work with a phone service provider that lets you record inbound and outbound calls. But the question remains, how to record a phone call without it interrupting your communication experience?

Recording on Your Smartphone

Sometimes, you need to record a call on your Android or iPhone to store important information, especially when you are unable to write down info during the call. For example, certain professions like journalism or reporting would require the interviewer to record the on-going call. And then, refer to it later for exact quotes. Other times, you need the person on the other end to provide verbal consent for a service, and the recording acts as evidence. Either way, recording the call can save you time that would otherwise be spent looking for that information.

Keep in mind, however, Androids and iPhones don’t come with built-in call recording abilities. Although, you can get a recorder app on your smartphone and start recording when you dial a number. Or, you can get a calling app with a built-in recorder. These can record calls and help you manage, share, and store them, as well. Another option is to buy cheap hardware or a recording gadget and plug it into your phone.

However, there are some shortcomings in recording apps that may impede your business’ communications. For example, apps may be able to record either incoming or outgoing calls, but not both. Or, they may be able to record calls made to your personal phone only, making it difficult to access all recordings in one consolidated space. For these purposes, you may want to consider a call recording software or a phone service provider that offers recording capabilities.

Record Calls with Global Call Forwarding

Imagine this: a phone service that lets you record inbound and outbound calls, record calls from anywhere, and on any device. When you purchase a virtual telephone number from Global Call Forwarding, you can also make use of its call recording feature. This feature lets you record calls from all virtual lines associated with your account. It also stores recordings as MP3 files in the control panel. This makes it easy to access all recordings in one place and play them back as needed.

And, now, with Global Call Forwarding’s new feature Outbound Call Recording, businesses can record outgoing calls as well. And then use these recordings to monitor performance, avoid liabilities, and more. But more importantly, you do not need any additional equipment or set up for this to work efficiently. All you need to do is access your control panel on your device and make or answer calls.

Improve Customer Interaction and Build Better Relations

Now that you know how to record a phone call, it is just a matter of choosing which way, app, or software to go ahead with. You can improve the way you correspond with important clients and keep records of conversations that may be needed later. And, you can increase employee productivity by rewarding desired behaviors and training ones that need improvement. Recording phone calls can be beneficial to the overall functioning of a business. Call Global Call Forwarding today to see how we can help you with your call recording needs.

15 Persuasive Words and Phrases - Feature Image.jpg

15 Persuasive Words and Phrases to Use for Business Calls

Every writer, marketing specialist, and a salesperson will tell you: words are important. Most of the time, you are not consciously paying attention to what draws you to certain products …Read More »

Every writer, marketing specialist, and a salesperson will tell you: words are important. Most of the time, you are not consciously paying attention to what draws you to certain products over others. The correct use of words or keywords can bring you closer to the product you need. And specific words can also make random products attractive and suddenly necessary. So, how can you use this power of words to your advantage as a business? Here’s a list of 15 persuasive words and phrases that will transform your sales pitch and convert customer interaction into purchases.

Persuasive Words and Phrases: 15 Ways to Attract Customer Attention

It is necessary to pay attention to how you are interacting with your potential customers. And even more, to the words and key phrases used. Here are some persuasive words and phrases that can help roll the ball in your direction in business:

1. Free

Free is one of the most used and common persuasive words and phrases associated with marketing and sales. However, companies still use it because it works, and it works well. People love free stuff. And more importantly, they appreciate free trials, where they can test something before needing to purchase more. This word still turns heads and so it should definitely be included in your marketing strategy.

2. Easy!

Easy catches attention, big-time. We, almost always, have at least 50 different things to do. Whether it is at work or at home, we are constantly getting things done. And so, when taking a new product or service on, consumers will walk away from a process that seems time-consuming and difficult. And if your product falls in that category, you may want to consider ways to make it less daunting. Advertising your service as easy and convenient will make it more desirable for customers. Most product surveys come back with one standard complaint asking to make it “easy to use” and more “user-friendly.” And so, these phrases can boost your company’s image as a convenient solution to your target customers’ problems.

3. Limited Time, Limited Availability

Another one of the persuasive words and phrases that can make a huge difference is “limited.” Customers don’t want to miss out on stuff that they perceive they will use someday. And so items that are limited or available in small quantities are higher in demand. Think: limited edition comics or a limited number of signed author books. Or advertisements at a flea market that says: “First 150 people get a coupon booklet for discounts at stores inside.” This motivates users to act fast and act in your favor.

4. Exclusive

Nothing entices faster than making something seem rare or unattainable to most. Make your customers or prospects feel special with “members only” or “invitations only” discounts. Offer special products or rewards “exclusive” to certain customers or customer groups and you will find that more want to join to receive those benefits.

5. Guaranteed

Customers are looking for products they can trust. Scammers and hackers have been targeting users world over. And so, authenticity is desired. Giving your customers reassurance with “guaranteed” and then living up to it will definitely impact sales and trust in your business, which is an excellent long-term sales tactic.

6. Best

Think about these titles: “How to Groom Your Dog at Home?” or “The Best Way to Groom Your Dog at Home.” Which article will you choose to read? Both serve the same function: to teach you how to groom your dog. But one has the advantage of being the “best way” versus just a regular way to do the task. Pay attention to the economy of words with business phrases that can make or break your sale. Consider this: “10 Practical Parenting Tips: Be The Best Mom You Can Be.” Here too, the target is mothers who want to be the best and so you can use the word to target specific groups as well.

7. Avoid

As a salesperson, you not only want prospects to consider your product or service but also to help them resolve an issue or achieve their goals. And sometimes this means protecting them from something that may slow them down. One of the most persuasive words and phrases is simply “avoid.” Think: “Avoid a high phone bill by purchasing virtual phone numbers.” Or, “Avoid forgetting and losing your passwords, use our password manager to keep track of all important login information.”

8. Fix

Similar to “avoid,” “fix” indicates a way to identify and resolve a problem. While “avoid” is protective and preventative, “fix” is action and solution-focused. And so, for someone going through a problem, your “We can fix that for you” sign will be a sight for sore eyes. Remember that customers are very loyal to companies that can help them fulfill their basic needs.

9. Because

Another factor to consider when working in sales: customers love to understand and learn. This could be regarding the backend, how and why a product works a certain way, or why they should choose your company over a competitor. And so, providing reasons can go a long way. “Choose us because we have a 98% success rate and guarantee that you will be satisfied.” Or, “Because your cat doesn’t know how expensive carpeting is, buy her a scratching post with imbued with organic catnip leaf that she can’t resist.”

10. You

Using the second person — you, yours, yourself — can really pull your client in. Writing in the second person makes your writing conversational as if you were talking directly to the reader. Consider: “Let us help you” versus “Let us help.”

11. We

Like “you,” using “we” again speaks to your clients on a personal. It shows that you are involved and invested in this as well. You and your customers are a team, together drifting through turbulent waters of commerce. And so, their problem is your problem. Additionally, words like “our” and “us” can also speak to the volume and mission of your company. They demonstrate that your business thrives on teamwork and it’s their collective mission to provide you with the best service possible.

12. Now

This word works similarly to “limited” in that it tells your customers that now is the time. Waiting is pointless and this may not exist tomorrow. Carpe diem, and all that. “Now” places emphasis on the present. It gives you the ability to acquire something or get to the bottom of a nagging problem almost immediately. And so, this word works as a good motivator.

13. I Don’t Know

Honesty: another business tactic that is highly appreciated. If you do not know the answer to a question, be honest and say you don’t know. But ensure that you follow up with the correct response. Customers prefer this over responses that are inaccurate or not confident.

14. Let’s Make A Change

You could use the word “change” with a customer that is not satisfied with your service. Change represents a different, new experience that may or may not be better. But it is something different, which is what most users are looking for when they are in the market for a product or service. You can use this to promote change: “Tired of dropped calls? Change your service provider and get 25% off your first four months with our service.”

15. Save

“Sign up today and save 25% on your first purchase” or “Save budgeting headaches by downloading our budget app.” These statements present an opportunity that is a clear win for customers. Anything that saves time, trouble, and money is a gift you give your customers, and they will show their appreciation for it.

Some Other Phrases To Try

Here are some other persuasive words and phrases to consider or experiment with on business calls:

  • Advantage
  • Amazing
  • Always
  • Change
  • Compare
  • First
  • Free download
  • Get started today
  • Imagine
  • Install now
  • While the offer lasts

Ensure you use the right phrases to attract customer attention and effectively market your product. Some of the instances will also mean changing your marketing tactics to make room for strategies that include keyword research and marketing. And before you know it, you will have clients interested in your products. And when you live up to the expectation, these customers will form a loyal fanbase, further promoting and recommending your services.

creating a phone tree

Creating The Perfect Phone Tree Template For Your Business

Want to ensure that your customers have a pleasant experience when contacting you? Your customers should think of your company as approachable and, therefore, feel comfortable reaching out when they …Read More »

Want to ensure that your customers have a pleasant experience when contacting you? Your customers should think of your company as approachable and, therefore, feel comfortable reaching out when they need help. One way to ensure good customer interaction is timely responses and resolution of conflicts. A well-planned phone tree template will achieve this.

Phone trees are becoming increasingly popular with business, big and small. They allow businesses to customize user experience when customers contact them for more information or to complete an action. The system recognizes tone presses or phrases and routes callers based on the rules programmed by the business. Automated voice prompts guide callers and, when unable to complete a request, forward the call to an employee. This way, businesses ensure responsiveness as well as productivity, with less time spent answering or making calls.

What is a Phone Tree?

A phone tree is an automated system that helps callers navigate menu options depending on their response and reach a solution. They are also used to contact large groups of people, where one person contacts two people, who each contact two more, and so on. Crisis phone trees are a great resource to quickly notify others during an emergency. With such systems, information is distributed quickly without the burden falling on one person.

A phone tree works as an interactive voice response system (IVR) to reduce a company’s cost and productivity. Customers dial into the system and choose from a menu list of options to complete their tasks. A well-built phone tree answers a variety of potential customer questions or concerns. Each option could lead them to another set of options, a voice recording with information, or a representative. IVR systems are beneficial for outbound calls as well. These phone trees can make calls to selected clients. They can also contact several customers at once to offer surveys or provide information updates. Phone trees can also work as a Private Branch Exchange (PBX) system. A PBX system is a private telephone network connects incoming calls to specific extensions.

Benefits of Utilizing IVR

IVR systems replace only the regular, mundane calls. This way, your company can focus on more complicated and high-value transactions. Companies in various industries and different services utilize this feature. For example, for customer service and feedback, browsing through healthcare or pharmacy queries, selecting plans and making payments, etc.

A phone tree has a variety of features to help your customers tackle their requirements or concerns. For instance, a clear voice prompt will let them know what options are available. The voice prompt can also spread mass information: inform customers of time changes, new company updates, or send them service reminders. Schedule calls to meet your customers’ and employees’ preferences. The IVR system will forward calls to a representative when it is unable to handle a request.

Pay Attention to Phone Tree Templates

It is, therefore, important to consider different options and features required to make the most of your phone tree. Does your business need an IVR to contact large groups of customers at a time? Would you like your customers to be able to resolve their issues automatically and quickly, saving everyone’s time?

A comprehensive phone tree template will focus on the features and menu options you require. It will also map out how you want your customers to interact with your IVR to make their experience comfortable. When creating your template, focus on developing a simple map instead of a list of complicated instructions. Customers appreciate an easier flow of information and instructions.

For example, the voice prompt for an insurance company can ask customers to indicate their enrollment status before proceeding. “Press 1, if you are an existing user. Press 2, if you wish to hear about available plans.” Depending on what users press, they will be directed to another set of menus or voice recording.

Therefore, when considering a phone tree, one needs to carefully plan:

  • What steps and actions will be made available to callers.
  • How the IVR system will collect and confirm information.
  • What should happen if there is an issue with one of the steps or the customer selects the wrong option
  • When the call should be forwarded to an agent or representative

Create Your Phone Tree Today

IVR systems not only make your employees’ jobs easier but also provide your customers with options to solve their issues. Creating a strong template with simple instructions and options goes a long way in increasing productivity. Global Call Forwarding provides you with a fully customizable phone tree system for your business. Sign up for a virtual phone number and use their Advanced IVR and PBX feature to customize your phone tree. Increase productivity, customer satisfaction, and reduce time consumption.