FAQ Categories

General Questions

Yes, complete list of your call details are listed in your control panel for each service line or you may view all your calls (if you have multiple service lines) through your billing statements / invoices at any time. Details of your calls appear through both options within seconds after the each call is completed (after both callers hang up).

You can contact our technical support team 24/7 through phone, email, chat or you can report a technical issue by opening a Trouble Ticket directly from your online control panel.

Yes, it is similar to Skype with many more service features, much wider global coverage, direct personalized customer support, dedicated account manager, and international toll free and ITFS numbers, which are not available through Skype.

Yes, we can forward calls to an IP address or a VoIP device without any issues. We have hundreds of customers from small organizations to large multinational corporations that receive calls on their VoIP devices or enterprise level PBX through the internet. Please contact us for any further questions related to your IP / VoIP forwarding setup.

Global Call Forwarding provides telecommunications services to retail and business customers for over 20 years. As a consequence Global Call Forwarding has built a team of highly skilled professionals monitoring its network 24/7 to ensure call quality is always at its best. This is done by constantly reviewing Answer-Seizure Ration (ASR) and Average Call Duration (ACD) for all its customers and acting immediately in case we notice any unsatisfactory statistics. In addition Global Call Forwarding has forged relationships with some of the largest telecommunication carriers in the world to ensure it only receives the best possible quality for any given call.

Time of day and day call routing allows you to decide how calls are routed based on the time of the day the call is received as well as the day of the week. This allows you to route calls to specific destinations during your normal business hours and outside of business hours. Some of our customers route calls to their main office during normal business hours, and then to remote works or off-site call centers outside of business hours allowing for live customer service 24/7.

Our network is designed to handle very high call volumes and can also be scaled up if there is a need to accommodate higher volumes of calls. If you are positive that your number will receive more than 10 simultaneous ongoing calls at any given time (10 or more phone conversations taking place at the same time), please contact our technical support team with your specific needs and we’ll make sure to set up your account to handle higher volume of calls. Please note that in rare instances some local numbers may not support higher than two simultaneous calls.

Sequential and simultaneous ringing are routing options that can be used in the same call by using an IVR. If the IVR has a rule to send calls to a group of phones (simultaneous ringing) and a failover that sends the calls to another group of phones, then technically both sequential and simultaneous ringing would be used in the processing of the call.

Yes, you can forward calls to multiple numbers in various ways. You can set up your number to send calls to multiple numbers sequentially, simultaneously, with specific rules, and at specific times of the day. All these options are available to all our customers at no additional cost and accessible through our online control panel.

There is no limit to the number of lines you can have on your account. Some of our customers have thousands of call forwarding numbers, while others may only have one. If you are interested in purchasing a large amount of numbers, you can contact our corporate sales department here. Whether you have one or thousand lines in your account, our online control panel can provide you with fast accurate information and access to all our service features with a few clicks.

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