What is Virtual PBX?
Virtual PBX system enables you to bring unmatched mobility to your business phone system. It is an efficient yet highly affordable phone system that allows for access anywhere as a result of operating over the internet. It enables all lines of communication to be connected, giving you the ability to record calls, forward calls, set up greetings, arrange conference calls, and more without being tethered to a landline phone system.
The internet enables maximum reliability and this can be a major advantage for companies with a high call volume, or if you need an automatic means of sorting, organizing, and prioritizing calls.
How Does Advanced IVR/ PBX Work?
The Advanced IVR (Interactive Voice Response) is a feature that allows a computer greeting system to receive incoming calls and directs them to the appropriate department or extension. The caller simply navigates the customized menu through the use of voice and the telephone keypad.
Benefits of Advanced IVR/ PBX:
- IVR can be programmed and customized to meet your business or organization’s needs
- Cloud-based functionality allows for efficiency and versatility
- Calls are immediately answered by the system’s auto-attendant
- Greetings are fully customized and created to your exact needs/ specifications
- Greetings can detail your company’s name and main departments for forwarding
- You can create a welcome message, include announcements, prompts, call destinations, email destinations, etc
- Advanced IVR/ PBX systems can be coordinated anywhere in the world and are perfect for routing calls across remote teams
How to Get Advanced IVR/ PBX with Your Virtual Numbers?
It’s included when you purchase virtual numbers with Global Call Forwarding. How you use the feature can be tailored around the number of employees, and lines can be added as your company grows. As a customizable service, you can customize it as your needs evolve, the service can be altered to fit your customers’ demand.
Many businesses and organizations use IVR’s to give callers instant ‘account’ information such as a bank or credit card balance. Perhaps the caller just wants to know your hours of operations. The IVR can be programmed to provide essentially any information to the caller. Another popular use of an IVR is for marketing and conducting surveys in which the caller is prompted to answer a questionnaire through pushing numbers on the keypad.
The IVR is also an effective tool for managing high call volumes. Instead of flooding your receptionists with calls, utilize the IVR to direct each caller to their desired destination. For example, this assures that a caller looking for a technical support agent does not get connected with a sales representative. Calls are efficiently categorized and taken care of by the IVR to lower costs, boost functionality, and improve customer service.
In addition to the IVR, you can take advantage of our free PBX service, which allows you to set up a private telephone network to connect incoming calls with any internal telephone extension within your company. This gives each of your employees their own extension and also lowers operating costs.
Advantages of a Virtual PBX System
The services of a virtual PBX system allow you to gain a greater level of control over your calling system. In terms of monitoring and overseeing all of the call details, a virtual PBX can enable greater insight and management of your business. This information can then be used to better understand your clients’ needs, desires, and behavior, which allows for greater productivity and understanding the best areas of your business to invest in.
Advanced IVR/ PBX systems can be connected virtually across the world, in any location. The system is cloud-based, therefore it can be used from any location simultaneously. If your company manages a remote team, this system can be used to connect and unite all employees easily, even at the same time.