Part of running a company is ensuring that clients stay satisfied, leading to a high customer retention rate. And how do you make that possible? By boosting customer care efforts. Businesses must pay attention to how incoming and outgoing calls are functioning to see where more can be done. One way you can boost your outbound calling efforts is through customized caller IDs. Read on to see how this is accomplished.
Outbound Calling and Customized Caller IDs
Outbound calling relates to companies that have a high outgoing call volume. This means that more than 50% of their calls are made by employees to customers. This may be done to welcome new customers, follow-up with current customers, conduct surveys, find new leads, etc. Telemarketers, sales teams, call centers, appointment setters generally use outbound calling services. Calling outbound is an important part of building strong customer relations. You can solve issues, address concerns, create new accounts, as well as show clients their business and feedback is valued.
What are Custom Caller IDs?
Custom caller IDs or dynamic caller IDs is a feature where you can override your phone line’s caller ID to display a different one. Businesses can use this feature to display their business phone number when calling customers from locations other than their main office building. For instance, remote employees or employees in other office locations need to use the same caller ID when calling customers. How else will customers recognize who is calling? And when customers do not recognize a called ID or phone number format, they may choose not to answer the call.
With Global Call Forwarding’s Outbound Calling service, you can organize and enhance your outgoing calls in-house. A strong customer support team and a few virtual numbers will give you the ability to reach customers near and far with a caller ID they will recognize. Global Call Forwarding offers a variety of virtual business numbers like toll free, local, international, and vanity numbers. This way, you can purchase local and international numbers for the different cities or states that your enterprise conducts business in. Then, when making outbound calls, you can have the caller ID display any of these numbers.
Why Use Dynamic Caller IDs?
Say, your sales team is located in California but is making calls to clients in New York and Florida. They can have a local New York and Florida area code number display as their caller ID instead of a California number thanks to Outbound Calling. Customers tend to ignore call centers using toll free or blocked numbers. And you could lose a valuable client due to this minute detail.
However, having a local area code number display instead will increase the chances of your call being answered. Locals receiving a call with their local area code are more comfortable answering. This is mainly because they know they won’t be charged extra for a local call. Additionally, a local number allows your company to seem closer than it physically is, creating a virtual presence in different states. Customers tend to respond more positively to business entities that are within their localities, which can help foster trust.
With Outbound Calling, you can also make international calls using voice over internet protocol (VoIP) or local access numbers. And use these numbers as your caller ID by overriding the existing ID. More importantly, multiple VoIP/SIP phones can simultaneously use a single Outbound Calling service line. Meaning that you can have multiple employees use different VoIP devices to make outgoing calls at the same time.
Customize with Global Call Forwarding
Outbound Calling with custom caller IDs, therefore, makes it possible to call local and international clientele while eliminating physical distance. If you think your company can benefit from having this service, now is a good time to add Outbound Calling to your business communication system.
How to Get Outbound Calling and Customized Caller IDs
In just a few steps, you can get outbound calling and customized caller IDs with Global Call Forwarding:
- First, create an account and select virtual numbers for areas where you want to expand business communications.
- Then, scroll down and add Outbound Calling with Custom Caller ID to your plan by selecting it in the purchasing process.
- Choose from the different plans available.
- You can even choose to add Hosted Call Recording to record 100% of outgoing calls for record-keeping and quality assurance.
- Enter contact and payment information and complete your purchase.
- Now that you have your numbers and Outbound Calling set up, you can choose what caller ID to display in your account’s control panel.
Improve and Expand Connections
Boost your business communications with Outbound Calling from Global Call Forwarding and watch how your sales grow. Call us at 1 (888) 908 6171 to learn more or to sign up and purchase business numbers today.