In today’s tech-fueled and high-paced world, business leaders must remain well-informed with regard to the latest technologies available in relation to all business practices. The ways business communications are handled represent a large part of that. Business owners competing in the global marketplace are often attempting to juggle so many aspects of their companies. Whether it’s incoming calls or other forms of communication, they have to meet the needs of customers, vendors and more.
Businesses are Turning to Digital Communication Methods
One of the most common ways businesses manage their communications is with digital technologies. The use of virtual phone numbers has become important with regard to international communications. Global Call Forwarding has taken the accessibility to virtual phone numbers a step ahead and now offers customers the option to buy virtual phone numbers with SMS.
How are Virtual Phone Numbers Used?
A virtual phone number is a phone number that can either be a local phone number or a toll free number. The virtual phone number is dialed and the call forwards to a number of the business’ choosing anywhere globally. For example, a company based in Oregon, United States may offer their services to a market in France. In order to offer their services to that market in France, a local phone number is listed on their website. Or, they may have a toll free number that is available for customers in France to reach them.
For some companies, though, it may be more affordable to have a customer service call center set up in India. This allows the company to have a virtual phone number that the customers in France can dial, and calls will be forwarded to the customer service center in India. Many companies operate in this way, based on what the related costs and benefits are for their company.
Virtual Phone Numbers from a Top Provider
The example above is just one of many in which virtual phone numbers have proven to be an asset to businesses. With over 20 years of experience in the global communications sector, Global Call Forwarding sells virtual phone numbers in over 150 countries. This gives international businesses worldwide a competitive edge in the global marketplace.
SMS Communication for Businesses
Global Call Forwarding offers a 24/7 technical support team and a range of forward-thinking service features. These features are consistently tested and proven to improve communication systems for businesses. Companies using virtual numbers with SMS can focus saved time and energy on other aspects of the business. They have more flexibility to dedicate time towards sales, new product development, services, and the overall growth of the company.
How Does the SMS Forwarding Feature Work?
The SMS forwarding feature functions by allowing a customer to have any incoming SMS messages sent to a predetermined email of their choosing. For businesses, SMS forwarding allows business subscribers to receive any incoming text messages from their customers in email format. The feature makes businesses more accessible to their customer base by offering an additional way for them to be reached via a mobile phone. Many customers prefer to send text messages versus making phone calls or interacting with a business in person.
It works quite easily. A virtual phone number is set up and then a customer sends a text message to the virtual phone number. The text message is then automatically forwarded to the business via email. This feature has proven to be very successful for many businesses. Particularly those that deal with reservations, customer inquiries, and gathering general feedback from customers have seen excellent results.
Using SMS Messaging for Data
SMS messaging data that is collected via a business’ individual online control panel can also help to gather and study information about an organization’s customers. This can be a powerful tool in revising and strengthening a company’s marketing strategies.
Get Virtual Phone Numbers with SMS from Global Call Forwarding
Global Call Forwarding also offers the ability to manage the service completely through the use of an online control panel. Customers can view detailed records of their accounts, such as dates and times of SMS messages sent.
A variety of packages are offered by Global Call Forwarding for businesses looking to buy virtual phone numbers with SMS. These plans range from basic to enterprise, generally based on the total number of incoming text messages per month.
A company’s choice to buy virtual phone numbers with SMS through Global Call Forwarding goes beyond further ease in communication. Beyond simplifying the process of communicating, it opens doors to an increase in communication, as more customers are apt to send a quick text message versus making a phone call. Add these benefits to the fact that the SMS information tracked can help to support marketing strategies, which makes buying virtual phone numbers with SMS clearly an optimal choice.