Using European toll free numbers is a great way to set up a small business customer service call center. When your European customers call you, they won’t have to pay long-distance fees, nor will they have to deal with complicated international dialing codes. Instead, they simply call one of several European toll free numbers, and they can reach your courteous customer service representatives.
Creating a customer service call center for your small business can have a significant positive impact on customer satisfaction. When they contact a call center, customers will feel as though they are speaking to a larger company and this will go a long way to boost your company image. Setting up your customer call center with European toll free numbers is not as difficult as you may think. Here are some tips to help you.
Why a Virtual Call Center is Better for your Small Business
A virtual call center is not only kinder to your wallet, it also lets your business hit the ground running. All you need to do is purchase your European toll free numbers and your service provider will do the rest. All you will need is to have a reliable internet connection. You don’t need dedicated hardware or expensive software, so you will save money right away. Adding and removing team members to take calls is very easy, and you can have calls directed to different numbers at any time. It also saves on office space for your business because your team can work remotely.
Running Your Call Center
It doesn’t matter if you only have a few employees, you can run a call center without having to outsource for a call center service. This is where your European toll free numbers are invaluable because you can use specific numbers for customer service calls. You can then designate one or more phone numbers to ring at any time when a customer rings your European toll free numbers. This means you or your employees are always available to take calls, and customers won’t be kept waiting, and you will never run the risk of missing an important call.
Define your Objectives
It’s important to establish your goals at the outset. For example, is the main purpose of your call center to offer customer service, or will you also be using it to generate leads or make cold calls? Your goals will help you to determine your key performance indicators (KPIs). KPIs are metrics which will help you analyze your call center’s quality of service, speed and efficiency. They will also help you get a better understanding of the performance of your individual team members, and your team as a whole. This way you can increase customer satisfaction and increase your ROI. To make this work effectively, choose a select few KPIs to monitor, and pick the most relevant ones for your goals and your company.
Customizing your Service
In order to ensure that you are meeting your customers’ needs, you must make sure that your call center works for your specific business. Otherwise, your customers will not want to bother with your company again. Make sure that each member of your team who is involved in taking customer calls knows the protocol and is always prepared to put the customer’s needs first. This also means taking calls with a calm, polite, professional manner.
You can record calls that are taken on your European toll free numbers and use the information for assessing the customer service your team is providing. You will easily be able to see where the weaknesses are and work out ways to strengthen them.
Take Time to Listen to Your Customers
Don’t set up your call center with your European toll free numbers and just let it go. You must keep up with it and make sure that it is always running as planned. You owe it to your customers, to your team, and to yourself. Listen carefully to your calls, get feedback from your customers and use their input to add finesse to your customer service.
When you’re ready to set up your virtual call center, contact Global Call Forwarding. Our expert team will set you up with European toll free numbers, U.S. virtual and toll free numbers and virtual numbers in more than 160 countries worldwide. You can start a free trial today, so you can see first hand how virtual numbers can help you provide better customer service to your clients at home and overseas. Global Call Forwarding provides technical support 24/7, so if you have a problem, you will never be stuck waiting around for a solution. Hear at Global Call Forwarding we are looking forward to helping your small business take big steps forward.