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Mobile vs Local Phone Numbers

So, you’re in the market for a new business number and your service provider is throwing terms like “local access number,” “SMS-enabled mobile number” and whatnot at you. How do you decide what is the best option for your company when you do not even understand the different options available? Let us help. Here we will look at the differences between mobile and local phone numbers, in words you will understand.

Mobile vs Local Phone Numbers

So, what is being referred to when virtual phone service providers mention mobile or local phone numbers? Providers offer a variety of phone number types that can be used by different businesses, based on what they need. For example, a local business that just wants to connect with clients and customers within their immediate area can use a regular phone number. On the other hand, companies that want to give their callers a free way to connect with them may choose to buy a toll free phone number. Furthermore, an enterprise with customers all over the world will find that having multiple local numbers for different regions is ideal.

So, what exactly is the difference between local phone numbers and mobile numbers?

Local Phone Numbers: Target Locally and Geographically

Local phone numbers correspond to a particular city or state in a country of your choosing. Local virtual numbers work similarly to regular local numbers and have an area code at the beginning. These numbers are most popular because they are reachable from anywhere in the world and from most mobile networks as well. For example, say, you want to connect with clients in specific cities or states such as New York in the United States, Sydney in Australia, and Dublin in Ireland. All you need to do is purchase local numbers for these areas which come with local area codes.

Global Call Forwarding offers local numbers for many different countries across the world. Corporations that have offices or clients spread across different cities and states prefer buying multiple local phone numbers. This way, they always have a quick method of connecting with business contacts and clients, when needed.

Additionally, customers connecting with these businesses do not need to pay high international charges for their calls. Instead, they pay the regular, local calling charges because the call is going to a local number. That call then gets routed through a forwarding service to reach your business, no matter where it is located.

Mobile Numbers: To Mobile, or Not to Mobile?

Mobile virtual numbers function similarly to local numbers, that is, they may or may not be bound to a specific geographical location. Calls made to these numbers are not free and depend on where the call is coming from. And these numbers, too, can accept calls from outside the country, making them reachable from anywhere in the world. They begin with a specific number range such as 06 or 07 in France, 07 for the UK, 04 for Australia. The United States, however, does not have a number range.

More importantly, what separates mobile numbers from local phone numbers is that they can be SMS-enabled. For example, Global Call Forwarding offers inbound SMS forwarding. This enables customers to connect with your business through SMS (instant messaging). Your business will receive these incoming texts as emails with the sender’s caller ID. This is yet another easy and convenient way for customers to reach out to a business.

So, Which Does Your Business Need?

Texting and calling are personal and quick ways to connect with a business. As a business that depends highly on customer interaction, you may want to provide as many ways of connecting as possible. SMS, international call routing, callback widgets on your website, live chats, and more can be utilized. The easier you make it for prospects to contact you, the more connections your business will make. Additionally, remaining accessible is key to building confidence and trust in a company. Want to learn more? Call 1 (561) 908-6171

SMS Forwarding Makes Connecting with Customers Easy

Happier customers will stay loyal to a business for a longer period of time. Therefore, these same customers are also more apt to spending money with your business and referring your products and services to others. Communication is at the core of every great customer experience. The SMS forwarding feature allows you to make connections with customers in a simple, quick, and effective manner that is convenient for your customers. So, this helps to increase customer satisfaction and retention.

What is SMS to Email Forwarding?

SMS forwarding allows businesses to receive incoming text messages from customers in email format. This service feature helps businesses to become more accessible to their customer base by offering another way to communicate effectively and efficiently.

How Does SMS Forwarding Work?

SMS to email forwarding works by sending incoming text messages to a specific email address. For example, a business owner will purchase an SMS enabled virtual phone number to receive text messages from select countries. Next, incoming SMS content is quickly and conveniently forwarded in email format along with the sender’s caller identification information.

Advantages for Businesses Who Use SMS Forwarding

  • A business will incorporate the feature to forward all SMS messages to email automatically. Some of these advantages include:
  • An additional option for mobile communication between the business and the company’s clients and customers.
  • A business owner can easily update the email address where messages are sent if needed.
  • Virtual numbers with the SMS feature receive incoming texts directly to an email inbox.
  • This feature is another way to stay up-to-date with mobile-friendly trends related to communication.
  • Empowering your customers with an additional option to reach out to your company.
  • Because email is mobile, you can receive SMS messages forwarded to email anywhere.
sms forwarding enhance customer service
Source: DepositPhotos.com – O#183562746 ID#27446420

Speed and Convenience

Many factors contribute to great customer service. Likewise, speed and convenience are among the most important. Each of these impacts the customer relationship with the business and, ultimately, customer retention and value. Speed and convenience go hand-in-hand. A business owner’s customer service strategy should reflect both of these characteristics. SMS forwarding of messages is an excellent way to accomplishing this.

Ongoing Customer Engagement

Every business owner aims to keep the company’s customers around longer and increase their value. However, to accomplish this, you have to give them a reason to stay. SMS messages are great for sending reminders and friendly updates. Customers can reply to you and their messages go straight to your email inbox, allowing you to quickly and easily attend to whatever they are saying. That is a good business practice!

SMS Forwarding For Virtual Phone Numbers

Virtual phone numbers work perfectly with the text forwarding feature due to the overall flexibility and mobility they provide. A business can purchase individual virtual phone numbers for individual tasks and departments, allowing the business to handle incoming texts in a more organized manner.

How Do I Get SMS to Email Forwarding For My Business?

Setting up SMS to email forwarding is a quick and easy process. A business owner just has to purchase a virtual phone number from a reliable provider, such as Global Call Forwarding, and then request to connect the SMS forwarding feature. It’s as simple as that. 

In Closing

Recent studies indicate that many customers prefer using text messages to communicate over a phone call or face-to-face. A business owner provides an easy-to-reach virtual number to customers while having the text forwarding feature in place. This is an extra route to support relationship building with customers by providing quick responses to inquiries, feedback, and any other information your customers need. A business owner is able to access all SMS information, such as date, time of day, and content through their control panel. Using this feature for relationship building and record-keeping helps to solidly support business success. If you’d like to have the forwarding SMS to email feature, call us today at 561-908-6171.