Business communications are important. They can determine how well your company is running and what actions it is taking to maintain good customer relations. Not having a good office phone system can negatively impact both internal and external communications. Here we will compare virtual phone service provider Talkroute and one of the topmost Talkroute alternatives, Global Call Forwarding.
Talkroute v/s Global Call Forwarding
|Talkroute||Global Call Forwarding|
|Lowest Plans||$19 / month||$12.95 / month|
|Number of plans available||4||5|
|Important Features Offered|
|Interactive Voice Response (IVR)||✓||✓|
|Send SMS and MMS Messages||✓|
|Reports and Analytics||✓||✓|
|Customizable Caller ID||✓||✓|
|Black and White Lists||✓|
|Multichannel Customer Support||✓||✓|
Plans and Pricing
|Talkroute||$19 / month||$39 / month||$59 / month||$99 / month|
|Plans||$12.95 / month||$23.95 / month||$78.95 / month||$158.95 / month||$248.95 / month|
Comparing Talkroute and one of the popular Talkroute alternatives, Global Call Forwarding, you will notice that Talkroute offers 4 plans while the latter offers 5. Both pricing structures are based on different business sizes and needs. Small businesses with a low call volume can make use of Basic plans while large corporations and enterprises might find bigger plans more suitable.
However, keep in mind that not all plans come with necessary features. But you get additional phone numbers, users, or voicemail boxes for $5 a month each. For example, in Talkroute’s Basic plan, they do not offer:
- Simultaneous Ringing
- Live Call Transfer
- Call Recording
- Scheduled Call Forwarding
Global Call Forwarding, on the other hand, doesn’t have price models with increased benefits. Instead, no matter which plan you pick, you will receive the same valuable set of features, just with more calling minutes:
- Black and White Lists
- Simultaneous Calling
- Failover Forwarding
- Advanced IVR
- Local Ringback Tones
- Customer Greeting
- Call Transfer
- Voicemail to Email
- Time of Day Routing
- Fax to Email
- Dedicated Account Manager
- 24/7 Customer Support
So, whichever plan you decide to go ahead with, you will not be missing out on any resourceful tools. Additionally, you can add Call Recording, Outbound Calling, and SMS Forwarding to these plans for a small additional fee.
Plan for Infrequent Call Volumes
When looking for a phone service provider, you want to find one that can sustain your business through its ups and downs. And more importantly, one that helps you satisfy your customers without frustrating them. For example, if you are a small company or a new start-up, no matter how prepared you are, business can always be unpredictable. And so, you need the right tools. Global Call Forwarding’s Rollover Minutes, for example, lets you save unused minutes for the future instead of losing them. This is helpful when your call volumes keep fluctuating.
Call distribution tools like forwarding calls to the right department or during specific times of the day, or having phones ring simultaneously are important to ensure no calls go unanswered. This way, customer trust grows because they know they can reach your enterprise without any hurdles or long wait times. An IVR system can help with this as well because they can direct callers to the needed department or help them complete a task without a representative having to chip in.
Talkroute Alternatives: Global Call Forwarding
With any new product or service you are going to invest in, it is important to take into account reviews, testimonials, comparisons, and alternatives. Conduct thorough research to ensure you decide on a service that is ideal for your business needs. Above all, communication matters immensely and it is important to trust your provider; choose wisely!
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