An outbound call is one initiated by a business or call center agent to a customer on behalf of that business. Outbound calls are typically made to prospective customers and focus on sales, lead generation, telemarketing and fundraising.
Outbound Calling for Business
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Smart Call Routing
Send calls to specific locations or groups based on the caller’s location to match time zone and language preferences.
Auto-Attendant/IVR
Route inbound calls with predetermined rules, advanced routing strategies, and automated prompts.
Outbound Caller ID
Display specific caller IDs when making calls to customers in different regions and countries.
Call Recording
Record and store phone recordings to review on-demand in the future with our call recording software.
Call Details
View call history, listen to recordings and voicemails, and track important call metrics.
Control Panel
Manage your account and access service information from your online control panel, accessible by web and mobile devices.
Voicemail to Email
Access voicemails from any location and device by sending incoming messages to your email.
What is Outbound Calling?
Outbound calling refers to outgoing calls made by a business to customers. Outbound calls are generally made by sales teams, customer service teams, call centers, appointment setting services, etc. Since outbound calls are calls made to customers by enterprises, they generally require the customer to complete a task that benefits them. When a customer service agent makes a call to a customer or potential customer on behalf of a business, it is known as outbound calling. Outbound calls are usually aimed at making a sale, generating leads, telemarketing, and/or fundraising.
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Flexible payment options that include Purchase Orders and "Pay Upon Receipt of Invoice"
Online control panel Simple to use with access to many included service features.
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Benefits of Virtual Phone Systems for Outbound Calling
Virtual phone systems help you to save space and costs on equipment since it is not necessary to have major equipment. Virtual phone systems are scalable so that your small business can grow as needed without having to worry about outgrowing your business phone system. Essentially, it grows with you. Virtual phone systems are more cost-effective than traditional equipment-heavy phone systems for business.