Investing in a call recording service can be overwhelming if you don’t know where to start or what to look for. Here we discuss what such a service entails and we compare different providers so you can get a better understanding of how much call recording software can cost.
What is a Call Recording System?
First, what is call recording and why should your business consider this service? A call recording system gives you the ability to record, download, and review phone conversations. Businesses in almost every industry can make use of this service to:
- Keep tabs on employee-customer interaction
- Comply with industry regulations
- Protect the business from liabilities
- Provide training material to new employees
- Increase quality assurance, and more
- To learn more, check out our guide about the uses of call recording software for business.
Call Recording Device or Cloud-Based Service: Which is Better?
When deciding how to record business calls, you have two standard options:
- A stand-alone recording device or
- A cloud-based service integrated within your phone system
How do you decide between them to know which is the better option? Call recording devices are a good option if you want to record calls on one phone connected to your telephone line. To record multiple phones at a time, you will need multiple recording devices.
Recording devices start at $50. However, a good quality device with multi-functionality will prove more expensive. Plus, there is the installation and set-up process that may get complicated based on the type of device and phone system used.
If you are looking to record calls on multiple devices (phones, computers, mobiles, etc.), then a cloud-based model may prove more useful. You do not have to deal with hardware and maintenance as the call recording service is managed by a virtual phone service provider. Plus, it is integrated within your cloud telephony system. This way employees can record, download, and access recordings through the control panel instead of different devices. Everything is stored and available in one place.
Cost of a Call Recording Service
Here we look at 3 top call recording services and compare their prices, storage capabilities, and more.
*Note: Costs mentioned in this article are current at the time of publishing and may be subject to changes.
TollFreeForwarding has 4 different types of virtual phone number plans: Starter, Medium, Large, and High Volume. There are 2 types of plans under each section based on the number of calling minutes needed by the business. These plans start from $9/mo to $63/mo.
Their call recording service like most service providers has an additional cost of $7/mo + 3¢/min. They have 2 types of call recording plans: short-term (30-day storage) and long-term. The short-term plan lets you listen to and download calls online for 30 days. The long-term plan lets you store calls for more than 30 days at 3¢/min/mo.
Avoxi provides call center software and virtual communication tools to businesses across the world. They offer 6 different types of virtual number plans for businesses of varying sizes and needs. Their lowest plan is billed at $4.49/mo for 0 minutes while their most popular plan is billed at $25.99/mo for 2195 minutes. The highest plan goes up to $70.00/mo for 8976 minutes.
Avoxi offers call recording with their virtual number plans for an additional $6.99/number/min. This includes a free 30-day storage period. You can also get storage options for 60-, 90-, and 365-day periods. To get unlimited call recording storage, you will need to pay an additional $0.02/min/mo.
3. Global Call Forwarding
Global Call Forwarding is a virtual phone service provider offering local, toll free, and international numbers to businesses in more than 160 countries. Aside from that, we offer virtual communication services such as call recording, IVR, outbound calling, VoIP solutions, SIP trunking, and more to enhance and improve business communications.
We offer 5 different plans for businesses of different sizes and with different needs. Our plans are based on the amount of calling minutes required per month and additional services. The lowest plan begins at $7.95/mo for 100 minutes. Our most popular plan is billed at $78.95/mo for 2,100 minutes.
You can add our call recording service to your virtual number plan for an additional $3/mo + 2¢/min. This service comes with a default 30-day storage period for recorded calls and records 100% of all calls. However, once the service is activated, you can adjust the settings to suit your needs. You can change the percent of calls being recorded as well as increase the storage period for up to 6 years.
Ready to Get Call Recording?
Now that you have a better idea of the costs involved with a cloud-based call recording service, it is time to decide which to go ahead with. To learn more about Global Call Forwarding’s call recording software, call us at 1 (888) 908 6171 or chat with us online.