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Time of Day Routing

Route incoming calls to specific locations depending on the time of the day

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What is Time of Day Routing?

Call forwarding via time of day routing — also known as time-based routing — is an easy-to-use, straightforward system that redirects incoming phone calls to another destination based on time, whether it is a mobile phone, voicemail box, VoIP number, etc.
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How Does Time-Based Routing Work?

Using this service, you can preset where calls get routed to be answered, based on when they are received to ensure the best customer service is delivered. Individuals that call your local or toll free number are automatically routed to another one of your telephone numbers depending on the time of day the call comes in. The most significant advantage: the receiving telephone number can be located anywhere in the world, based on what’s most convenient for your company to handle calls based on the time they are received.

Key Points of Interest When You Route Calls Based on Time of Day

  • Allows for total customization of handling calls to ensure calls are tended to
  • Maximize efficiency by automatically routing calls based on the time of day they come in
  • Manage calls from different time zones easily by routing calls to the same time zones
  • Enable calls to be received on different devices based on specific times of the day
  • Increase convenience for your phone staff by ensuring calls in each location are received during the most optimal times of the day
  • Adopt a Follow the Sun customer service model to offer 24/7 support in your customers’ time zones

How to Get and Setup Time of Day Routing with Your Virtual Number?

Global Call Forwarding includes the option of using Time of Day Routing with all virtual numbers and there is no additional cost for the service. It is easily connected to your virtual numbers through the Control Panel and can be customized based on your needs.

Examples of How Time-Based Routing Can be Used

This smart service allows you to organize how and when calls get answered by setting up automatic routing for the most convenient handling. Here are some examples of how you can coordinate call traffic:

  • Route calls received from Monday thru Friday between 9:00 AM and 6:00 PM to your office line.
  • Route calls received from Saturday thru Sunday between 10:00 AM and 1:00 PM to your mobile phone.
  • Route calls received on Sunday between 1:00 PM and 6:00 PM directly to your voicemail.
  • Advanced Forwarding combinations are unlimited, so you can create the Advanced Forwarding setup that best fits your needs!
  • Route calls based on your customers’ needs and typically calling times

Time of day routing is one of the most useful and versatile options for a business in need of enhancing their communication efforts or supporting their current demand. It can be used in a variety of different circumstances while enabling support for businesses of all sizes. Whether you have a startup and are expanding beyond your current location, or you have a large-scale corporation and need to handle a high volume of calls that may be coming in from other time zones, time of day routing can be an essential aspect of managing your customer support initiatives. This way, time-based routing helps businesses expand globally.

Time of day routing enables you to have the ability to route incoming calls to specific phone numbers depending on the time of the day; exactly as the name implies. In the same manner as to call forwarding, time-based routing can also be used as a way to easily direct calls specifically to a different number, a mobile phone, or even a voice messaging system at certain hours. Automatic rerouting of calls gives your business additional simplicity and automation, organizing communication even further, which can be so beneficial.

Benefits of Time of Day Routing for Businesses

Businesses are absolutely in need of flexibility that can support their call volume, and time of day routing does this very well. Being able to program according to your needs, based on the times of the day that calls are most likely to be received makes it that much simpler to set when and where calls get routed for handling.

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This customization is really important, and many businesses see great success in using it. Calls can be forwarded to different phone numbers, at various times of day, on any day of the week. You will be able to easily customize when and where each of your phone calls is forwarded to.

If you happen to be a solo entrepreneur who is handling a variety of different tasks, you may want to streamline the business as much as possible to ensure you can handle your clientele at the most professional level of service. If you are entirely on your own, this can make your life much simpler, and it will give you the ability to balance out your call volume without sacrificing the quality of service.

If your business is located on the East Coast of the US and you get a steady number of calls daily from your clients in Bangkok during what would be 10:00 AM in their location, it would obviously be difficult to manage this at 11:00 PM EST. To manage these calls, you could have all calls at this point routed to specific numbers of your team who handle these specific late hours, or calls can be set to be routed to a call center in Asia.

Call forwarding is an extremely useful tool that successful businesses and individuals take advantage of to optimize telecommunication in a number of ways. Whether it’s for rerouting your local business calls to your cell phone while you’re at lunch or forwarding all calls from a country overseas to your call center, call forwarding with time of day routing can be an invaluable asset.

If you have been searching for a simpler method to streamline your calls and to make them more manageable to handle on a day to day basis, time of day routing may be the best option to incorporate into the services you use. Contact Global Call Forwarding today to learn more about time of day routing and to subscribe to a plan that will enable you to utilize the features of this service.

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