Time of day routing is one of the most useful and versatile options for a business in need of enhancing their communication efforts or supporting their current demand. It can be used in a variety of different circumstances, while enabling support for businesses of all sizes. Whether you have a startup and are expanding beyond your current location, or you have a large-scale corporation and need to handle a high volume of calls, time of day routing can be an essential aspect of managing your customer support initiatives.
Time of day routing enables you to have the ability to route incoming calls to specific locations/ phone numbers depending on the time of the day; exactly as the name implies. In the same manner as call forwarding, time of day routing can also be used as a way to easily direct calls specifically to a different number, a mobile phone, or even a voice messaging system at certain hours. Automatic rerouting of calls gives your business additional simplicity and automation, which organizes communication even further, which can be so beneficial.
What is Time of Day Routing?
Call forwarding through time of day routing is an easy to use, straightforward system that redirects incoming phone calls to another destination, whether it is a mobile phone, voicemail box, VoIP number, etc. In other words, individuals that call your local or toll free number will be rerouted to another one of your telephone numbers. The most significant advantage: the receiving telephone number can be located anywhere in the world. Furthermore, there are a number of helpful features that you may use to customize your telecommunication services to your personal or business use.
Benefits of Time of Day Routing for Businesses
Businesses are absolutely in need of flexibility that can support their call volume, and time of day routing does this very well. Being able to program according to your needs, based on the times of the day that calls are most likely to be received, makes it that much simpler to set when and where calls get routed for handling.
This customization is really important, and many businesses see great success in using it. Calls can be forwarded to different phone numbers, at various times of day, on any day of the week. You will be able to easily customize when and where each of your phone calls are forwarded to.
If you happen to be a solo entrepreneur who is handling a variety of different tasks, you may want to streamline business as much as possible to ensure you can handle your clientele at the most professional level of service. If you are entirely on your own, this can make your life much simpler, and it will give you the ability to balance out your call volume without sacrificing quality of service.
For example, you can set up your smart call forwarding number to:
- Route calls received from Monday thru Friday between 9:00 AM and 6:00 PM to your office line.
- Route calls received from Saturday thru Sunday between 10:00 AM and 1:00 PM to your mobile phone.
- Route calls received on Sunday between 1:00 PM and 6:00 PM directly to your voicemail.
- Advanced Forwarding combinations are unlimited, so you can create the Advance Forwarding setup that best fits your needs!
- Route Calls Based on Your Customers
If you have an internationally diverse clientele, you can manage their needs easily. Individuals calling from foreign countries can be forwarded to a specific phone line to accommodate them based on language, geography, etc. For example: a call from Argentina can be forwarded to a call center with Spanish speaking agents.
If your business is located on the East Coast of the US, and you get a steady number of calls daily from your clients in Bangkok during what would be 10:00 AM in their location, it would obviously be difficult to manage this at 11:00 PM EST. To manage these calls, you could have all calls at this point routed to specific numbers of your team who handle these specific late hours, or calls can be routed to a call center in Asia.
Call forwarding is an extremely useful tool that successful businesses and individuals take advantage of to optimize telecommunication in a number of ways. Whether it be rerouting your local business calls to your cell phone while at lunch or forwarding all calls from a country overseas to your call center, call forwarding can be an invaluable asset.
If you have been searching for a simpler method to streamline your calls and to make them more manageable to handle on a day to day basis, time of day routing may be the best option to incorporate into the services you use. Contact Global Call Forwarding today to learn more about time of day routing, and to subscribe to a plan that will enable you to utilize the features of this service.