Call recording gives you the ability to record inbound and outbound calls on your phone lines automatically. Business calls are often very important, and the information that gets exchanged can be very valuable. Whether the conversation is a general customer service interaction, or if it includes a financial transaction with important information, all of the information contained in the call can be saved.
How Does Call Recording Work?
When the recording feature is engaged, it records 100% of call traffic that gets received on the designated number. Settings can be changed, and if you prefer, you can record a lesser percent of the calls you receive.
Here are the key points that make this feature so useful for today’s businesses:
- Reduces a business’s liabilities by recording each call as evidence
- Enables companies to maintain full compliance by recording transactions
- A mandatory feature for the trading and financial markets
- It can be integrated into any operating system you are using
- Offers a wide array of benefits to your overall customer service output
How to Get This Beneficial Feature?
You can get this feature easily during the ordering process. It is offered as an optional add-on service, all you have to do is select the box to have recording added to your service plan. You will have the ability to customize your settings using your dashboard, which gives you the ability to enable or disable the recording feature on any of your call forwarding lines, as necessary.
Many businesses find enormous value and convenience in having a recording feature and as a result, it is one of the most necessary features for businesses today. With our recording service from Global Call Forwarding, all inbound calls can be automatically recorded and saved. Its uses are endless, and having the ability to automatically record calls offers benefits such as security, training for customer service, and providing evidence if / when needed. Recording calls and storing them for any of your lines is very much possible with plans from Global Call Forwarding.
How To Access Recorded Calls with Global Call Forwarding
Accessing calls that are recorded is very simple and it can be done anytime by logging into your account and heading to the dashboard. Through the control panel, access the virtual phone line you have the recording feature connected to. From there, open the billing statement for the month of the phone call you want to listen to, and then click on the call recording icon and you will be able to hear it.
The Benefits
This feature comes with many benefits and it is a service many businesses find great value in. Here are some of the benefits call forwarding avails:
Enhanced Customer Service:
This allows your business to maintain the best service by easily reviewing the service you are currently providing. You can see where things are being done correctly, as well as where improvements can be made. Interactions between your staff and customers on the phone can be easily monitored, and different methods for handling customers can be tested with efficient reviews.
Employee Training:
Recorded calls are perfect for offering examples when training new staff members, or refreshing your current team on procedures.
Quality Control:
Recordings allow you to maintain the highest level of control over the quality of service being provided. Because calls are recorded, any important information will be automatically saved, so you don’t have to worry about not writing down a number accurately, or if you forgot the exact quote given to you. Having the ability to recover every detail from a conversation can be very useful.
Liabilities:
In the event of legal proceedings, having evidence in the form of digital recordings can come in very handy. Threatening lawsuits are part of life for many people in business, and in the event you face one, having your calls recorded can be an important aspect of your defense.
