Software and Technology Call Center Solutions

Use our reliable, global voice service to handle incoming and outgoing sales, help desk, and tech support calls. A simple cloud-based solution for your existing phone system.

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Leading Software & Technology Companies Choose Global Call Forwarding

Manage calls through one central platform

Make and receive all calls through an online platform. Organize call flows for different inbound call volumes.
Maintain business continuity with various routing and failover strategies
Ensure customers can contact your organization at all times.

“Absolutely 5-star service. Our company needed phone lines to collect customer inquiries for the North America region, and they deliver with top quality and great customer service as well!”

— Isaac Wu, Synergies Intelligent Systems, Inc.

Integrates with your favorite CRMs

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Save on communication costs

Avoid expensive and messy on-premise solutions or physical hardware by choosing the cloud.
Save on office space and supplies by enabling local, remote, and global teams to work from anywhere.

Experience high-quality, reliable voice

Communicate with customers and prospects without interruptions with crystal-clear call quality.
Our global network built with years-long connections offers you a reliable service with 99.999% uptime.

Top Technology Calling Features

PBX Integrations:
Get enterprise-ready voice solutions by integrating Global Call Forwarding into your existing PBX or call center solution.

Call Routing:
Route calls with custom rules based on time, location, etc., and provide 24/7 support to customers, globally.

Call Detail Records and Analytics:
Track call activity with real-time data. Get to know your clientele better by reviewing call logs, recordings, and voicemails.

Benefit from 24/7 support

We understand the importance of a responsive tech support team. You can rest assured your phone system is in the right hands with our dedicated account managers, 24/7 tech support, and multiple support channels.

Scale your business at your own pace

Easily manage numbers from an online platform. Add and remove users, and buy local and international numbers for new target regions. Use advanced routing strategies to make your business available to customers at all times. And grow your business with no commitments or contracts!

Use AI insights to automatically extract hidden insights and opportunities from customer calls.

Sentiment Analysis

Evaluate the emotional tone of calls, identifying positive, negative, or neutral sentiments to enhance customer insights.

Call Summary

Get a concise overview of call details, including duration, participants, and key insights, powered by advanced AI.

Call Transcription

Accurately transform calls into detailed, searchable text, capturing every word for easy review and reference.

Call Translation

Instantly convert VoIP conversations into text across multiple languages, ensuring seamless communication and accessibility

Learn More About AI Insights

Featured Content

ScienceSoft & Global Call Forwarding

Customer Story

ScienceSoft grows presence in the Middle East with international call forwarding from GCF

Outbound Calling for the IT Industry

PRODUCT OVERVIEW

IT, software, and data service companies offering sales and support will find outbound calling a convenient method to connect with customers and prospects.