Salesforce VoIP Integration with Global Call Forwarding

Bring your Salesforce CRM and Global Call Forwarding phone service together with this VoIP integration.

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Boost Voice Communication with Salesforce Telephony

As a Global Call Forwarding customer, you have access to our cloud communication solutions. We’ve built our service to work efficiently with other business applications such as PBX and CRM services.

Set up this “out-of-the-box” integration in just a few clicks. No coding or developers needed!

With our Salesforce VoIP integration, you can centralize business communication and access essential telephony functionality — all in one place!

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Benefits of using the Global Call Forwarding and Salesforce integration:
  • Easy deployment — start calling in minutes
  • Centralized call management — handle communication in one place
  • Call logs and history — gain insights into your team's performance
  • International calling — improve connection rates with a local caller ID
  • Advanced features — access a wide variety of cloud calling features

What Can You Do with the Salesforce VoIP Integration?

Connect your Salesforce and Global Call Forwarding services together to streamline business communication and improve caller experience.

click call

Place calls directly from the CRM

data sync
Data Synchronization

Automatically link information between both platforms

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Integrated Contacts

Sync, search, and filter through business contacts

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Call Pop

Use screen “pops” to prepare for incoming calls

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Call Recording

Review conversations and customer interactions with an inbound and outbound call recording software.

Call Logging

Add call notes like customer details, interaction summary, etc

Make & Receive Calls within Salesforce

Easily place and answer calls from within your CRM instead of switching platforms. All numbers within the CRM have clickable links. So, with click-to-dial, teams can call customers with just one click, improving efficiency.

Centralize Communications and Save Time

Agents can save time by quickly accessing our softphone in the Salesforce dashboard. Create new contacts, track leads and opportunities, and resolve tickets while on call. Always be on the same page as your customers.

Log Calls Automatically

With two-way synchronization, make important notes and track opportunities by logging your calls with the associated account in Salesforce. Edit your notes and contact records to update all customer interactions in real time.

Review Call History and Recordings

Need to review past conversations? Or evaluate call traffic? Access call history, customer notes, recordings, and more to get a full view of caller interactions. Managers can easily see call activity between leads and sales or support reps.

Access International Calling

Establish a local presence and connect with customers in over 200 countries with international phone numbers from more than 150 countries. View the available countries on our Country Coverage page.

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How to Use the Salesforce Telephony Integration?

To use the Salesforce-GCF integration, you need to be an existing customer of Global Call Forwarding and must activate the option for Salesforce VoIP integration in your control panel.

You can also get the GCF integration from the Salesforce AppExchange.

All you need to get started is:

  • Global Call Forwarding Outbound Calling plan — Basic or higher
  • Salesforce subscription
  • GCF Softphone app — download for free from the Microsoft Store (optional)
  • GCF Click-to-Dial Chrome extension — from the Chrome web store (optional)
  • Salesforce extension — activated via the GCF control panel.

Featured Content

reasons to use salesforce-gcf telephony integrations.

Add advanced calling capabilities and optimize business communication by integrating GCF with Salesforce.

salesforce integrations

Learn how to set up the Salesforce integration with this quick how-to guide.

pre call checklist for sales

While selling comes naturally to some people, it is always a good idea to prepare for each call.

click-to-call feature

Click-to-call allows users to initiate calls by simply clicking on a phone number or call button.

Get a free consultation with a business phone system specialist.

Reach out and a Global Call Forwarding expert will get back with you shortly.

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