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Local Caller ID


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using local caller id

Using Local Caller IDs for Sales Calls

A local caller ID displays the phone number (and, at times, the name) of the caller. This number is usually a local number with prefixes and area codes that the locals within the area recognize. For example, Boston’s area code is 617, and Boston locals will recognize a 617 number as a local Boston number.

Businesses can use local caller IDs from different countries to connect with global customers. Customers are more likely to answer calls from a caller ID or make calls to a local phone number they recognize instead of an unknown, international number.

Difference Between Local Caller ID and Standard Caller ID

Both local caller ID and standard caller ID display the phone number of the person calling. But the origin of the number may differ. Standard caller ID displays the registered number assigned based on the physical location of the device and caller. Local caller ID displays a local ID irrespective of phone's physical located. So, the caller ID is not limited to its immediate location.

Custom Caller IDs and Call Masking

Cloud telephony services allow businesses to mask their caller ID or use custom caller IDs when making sales and customer service calls. This makes global recipients comfortable with answering customer service calls coming from your business, especially if you do not have local offices in target areas. Recipients don’t have to worry about your calls being spam calls.

How to Get Outbound Calling and Customize Your Local Caller ID?

In just a few steps, you can get outbound calling and customized caller IDs with Global Call Forwarding:

  1. First, visit our Outbound Calling page to find a cloud phone service plan for your business.
  2. Choose from the five different plans available.
  3. Scroll down to add Hosted Call Recording to your plan.
  4. Add to cart, enter contact and payment information, and complete your purchase.

Once your order is submitted, a customer service representative will get in touch with you.

Benefits of Using Local Caller ID?

There are many benefits to using a local caller ID when making sales and customer service calls:

check Two-Way Local ID match
Match your caller ID with the location of the recipient by using local phone numbers.
check Expand locally and globally
Enter new markets and acquire new customer bases without opening physical locations.
check Increase local response rates
Use local caller IDs to support reps during sales and customer support calls.
check Make it easy for global customers to call your business
Customers calling your business will be charged regular local calling rates, even if your business is located internationally.
check Support remote employees
Enable remote employees to use local IDs to appear professional during business calls.
check Easy caller ID management
Change and adjust your local caller ID when needed through an easy-to-use online dashboard.

How to Manage Local Caller IDs and Call Masking?

call management

Now that you have your numbers and Outbound Calling set up, you can choose what caller ID to display in your account’s control panel:

  1. Log into your control panel and adjust your call masking settings:
  2. Go to your Outbound Calling.
  3. Choose the Outbound Calling line where you want to change the caller ID setting.
  4. Click on Settings.
  5. Under Outgoing Caller ID, you can choose to “Always Hide” or “Always Display” your caller ID.
  6. To display a local caller ID, select “Always Display” and choose the Country and Lines (phone number) that you want displayed.
  7. Click Save Settings and start making local calls with local IDs!

Get local caller ID management with an outbound calling plan from Global Call Forwarding. We offer local phone numbers from more than 150 countries worldwide. View our plans online above or speak with our representatives to learn more!

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