What is Cloud IVR?
Advanced IVR or an Interactive Voice Response system brings unmatched mobility to a business phone system. Advanced or Cloud IVR is an automated voice response system that comes with your virtual phone number plan. The automated response answers incoming calls and assists callers by transferring them to the right agent or department or helping them complete simple tasks. The IVR system is an efficient yet highly affordable phone system that connects customers to employees quickly and in the best way possible. Advanced IVR is a major advantage for companies with a high call volume as it sorts through incoming calls by organizing and prioritizing them. Instead of flooding your receptionist with calls, utilize the IVR to direct each caller to their desired destination. Calls are efficiently categorized and taken care of by the IVR to lower costs, boost functionality, and improve customer service.
How Does Advanced IVR Work?
The Cloud IVR is a feature that allows a computer greeting system to receive incoming calls and directs them to the appropriate department or extension. The IVR functions as a phone tree and provides callers with menu options for different departments and tasks or actions. The caller simply navigates the customized menu through the use of voice and the telephone keypad. And the IVR system transfers them to the right department or helps them complete an action.
Many businesses and organizations use IVR systems to give callers instant information either about the company or their specific account. The IVR can be programmed to provide essentially any information to the caller such as the hours of operations or a caller’s account information. IVR systems can also support your marketing efforts by conducting surveys where the caller answers a questionnaire through numbers on their keypad.
Benefits of Advanced IVR:
- Cloud IVR can be programmed and customized to meet your business or organization’s needs
- Cloud-based functionality allows for efficiency and versatility
- Calls are immediately answered by the system’s auto-attendant
- Greetings are fully customized and created to your exact needs/specifications
- Greetings can detail your company’s name and main departments for forwarding
- You can create a welcome message, include announcements, prompts, call destinations, email destinations, etc
- IVR systems can be coordinated anywhere in the world and are perfect for routing calls across remote teams.
How to Get Advanced IVR with Your Virtual Numbers?
Cloud IVR is included when you purchase virtual numbers with Global Call Forwarding. This feature is highly customizable and can be tailored around the number of employees and lines your company needs. As a customizable service, you can personalize and adjust it as your needs evolve and to fit your customers’ demands. In addition to the IVR, you can take advantage of our free PBX service, which allows you to set up a private telephone network to connect incoming calls with any internal telephone extension within your company. This gives each of your employees their own extension and also lowers operating costs.
Get Advanced IVR with a virtual phone number plan from Global Call Forwarding. Sign up online or speak with our customer service representatives today!