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F A Q | GCF Features

Global Call Forwarding offers a variety of business phone system features such as call recording, advanced IVR, time-based routing, location-based routing, unlimited extensions, SMS forwarding, call transfer, and more.

Hosted call recording is a virtual communication feature that is run by your phone service provider. You can use this feature to record 100% of all incoming and outgoing calls and store them for up to 6 years. Download and review these recordings as needed.

Advanced IVR is a cloud interactive and automated voice response service that interacts with callers, identifies the purpose of the call, and assists callers by transferring them to the right department or through pre-recorded messages.

Yes, Global Call Forwarding offers SMS Forwarding which lets businesses receive instant messages from customers in an email format.

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Lionel
OMG your response level is amazing. Thank you for the lightning fast response, quick implementation, seamless call transfers, and amazing no-hassle after-sales service. I wish all B-to-B businesses followed your benchmark. Very highly recommended.
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Barry D.
I've been working with this company for the past 3 years, and they've been fantastic with every interaction. My account representative Nabill is extremely friendly, responsive, and understanding with my company's needs. They offer a great service with flexible options.
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Eduardo
Best in class service and support. The product has helped me meet business needs with regard to increasing customer contact. Highly recommend Global Call Forwarding to anyone who needs the ability to reach worldwide destinations with ease.

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