Service Features

Basic and advanced business calling features in one place.

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Cloud Telephony Features

Global Call Forwarding offers various cloud calling features designed to give users flexibility and control over their business phone system

Call Forwarding
Easily forward incoming calls globally to any landline, cell phone, PBX, or SIP address. Change your forward-to number(s) as needed.
International Calling*
Make and receive high-quality international calls with local and toll-free phone numbers and competitive pricing.
In-Network Conferencing*
Make free in-network calls to other users within your business phone network and encourage collaboration.
GCF Softphone*
Stay connected from any location by downloading our softphone on any Windows, Apple macOS, Apple iOS, and Google Android device.
Integrations*
Get enterprise-ready voice solutions by integrating Global Call Forwarding into your CRM, help desk software, and more!
Desk Phone Support
Compatibility with a variety of desk phones and 3rd-party PBX systems. Integrate our service into your existing infrastructure.
Call Recording*
Inbound and outbound call recordings and playback to easily review conversations and monitor performance.
Computer Telephony Integration
Connect your phone system, computers, and business applications so that users can access call features via one unified platform.
Local Presence*
Use country-specific local caller IDs when placing outbound calls with our caller ID management feature.
Call Management

Handle and route incoming calls efficiently by tailoring your call flow to meet business communication needs

Advanced IVR
Route inbound calls with predetermined rules, advanced routing strategies, and automated prompts.
Auto Attendant
Help callers easily navigate your phone system and connect to the right department with an automated voice assistant.
Automatic Call Distributor
Set up call routing rules to automatically distribute incoming calls across different users and groups.
Attended Call Transfer*
Transfer calls to other agents or users and increase collaboration wherever they are located.
Call Flow Designer
Build and manage custom call flows to map out your callers’ journeys and provide multiple support options.
VIP Caller
Set up VIP routing and offer customer support to priority clients using advanced routing strategies.
Follow the Sun Support
Provide consistent 24/7 customer service regardless of geographical location or time restraints.
Find Me Follow Me
Stay connected anywhere and receive business calls by routing them to any location and device.
Time of Day Routing
Offer off-hours support by sending incoming calls to different teams based on what time the call comes in.
Geographic Call Routing
Send calls to specific locations or groups based on the caller’s location to match time zone and language preferences.
Simultaneous Ringing
Increase response rates by ringing incoming calls on multiple devices at the same time.
Round Robin Routing
Send inbound calls evenly across different agents or users using an ACD or IVR system.
Holiday Routing
Create specific rules for managing and routing calls during company-wide and employee holidays.
Sequential Forwarding
Deliver calls down a list of predetermined phone numbers if the first number doesn’t answer.
Failover Forwarding
Set up multiple SIP accounts or phone numbers to ensure all incoming calls connect, even if the first number cannot answer.
Ring Groups
Add users and agents to a call group and apply custom routing rules such as simultaneous or sequential ringing.
Number Masking*
Hide or mask your caller ID when making outbound calls and display another phone number.
Outbound Caller ID*
Display specific caller IDs when making calls to customers in different regions and countries.
Local Ringback Tone
Change and localize the signal tone heard by callers when calling your business with local ringback tones in up to 40 countries.
Black & White Lists
Filter incoming calls by accepting (whitelisting) or blocking (blacklisting) phone numbers.
Call Blocking
Add unwanted callers to a blacklist to reduce spam risk and help agents serve the right customers.
Custom Greeting
Set up personalized and professional greetings that match your brand voice.
Voicemail to Email
Access voicemails from any location and device by sending incoming messages to your email.
Voicemail Transcription*
Transcribes incoming voicemails and displays them in a text format.
Business Voicemail Translation*
Translate incoming voicemails and displays them as text in your preferred language.
Fax to Email
Store important faxes securely in the cloud by forwarding them to your email.
Direct Inward System Access*
Authorized corporate users working outside the office to make calls using your business’ main phone line.
Introduction Prompts
Enhance call handling and segmentation with prompts.
Percentage-Based Call Distribution
Distribute and route calls across teams based on percentages
Analytics and Reporting

Leverage call reports and AI analytics to understand call traffic and optimize customer interactions.

AI Call Insights*
Leverage AI to analyze call traffic and optimize customer interactions with call summaries, transcripts, sentiment analysis, and more.
Call Activity & Custom Reports
Review your call reports to get valuable information on the traffic and usage of your phone lines.
Call Summary*
Generate quick summaries for incoming and outgoing voice calls.
Call Transcription*
Transcribe incoming and outgoing voice calls and read them as texts.
Call Translation
Translate call transcripts into your desired language.
Call Detail Records
Access call logs and detailed reports to analyze and track call activity.
Sentiment Analysis*
Identify sentiment trends across multiple inbound and outbound calls.
Phone Tags
Categorize calls by assigning tags or labels to different phone numbers within your phone system.
Support/Administration

Manage your business phone system from anywhere through the Global Call Forwarding control panel

Voice API
Use our voice API to order numbers automatically and sync call records and recordings with your business systems in real-time.
Account Management
Manage your account and access service information from your online control panel, accessible by web and mobile devices.
Knowledge Base
Access helpful articles, how-to guides, FAQs, and more about using our service from the Knowledge Base.
Rollover Minutes*
Get the most out of your phone plan by carrying over your unused minutes from one month to the next.
Number Porting
Consolidate your providers and access enhanced features by porting your numbers to the Global Call Forwarding network.
Phone Number Management
Manage each phone service line within an easy-to-use online interface or API.
Phone Extensions
Quickly connect callers to the right department, division, or agent within your phone system.
User & Role Management
Create users and roles, and then assign roles to these users who have access to your account.
 
 
F A Q | GCF Features

Global Call Forwarding offers a variety of business phone system features such as cloud call recording, AI Insights, integrations, call transcription, custom reports, hosted IVR, auto-attendant, time-based routing, location-based routing, unlimited extensions, geographic routing, call transfer, call forwarding, number masking, and more.

Service features can be managed in real-time through our online control panel. You can also change your phone number settings by contacting your account manager or technical support 24/7 via phone or live chat.

Most features are included with all service plans at no extra costs. Other features, including call recording, AI Insights, integrations, outbound calling, and RollOver minutes, are add-ons.

Yes, we offer a 15-day free trial for verified businesses. You can also see how the service works by requesting a demo.

Yes, our control panel allows you to add or remove lines and users, create and manage your IVR, set custom call routing rules, and more.

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Cris West
Director of Operations, Healthy Stuff
Global Call Forwarding is a fantastic service. Everything just works. I've never had any issues. They provide reliable communication tools that we use to develop and support our international customer base.
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José Reyes
Telecommunications Administrator, Novartis
We are very happy with the service and use of the toll free numbers. If there is ever an issue with the service, we contact the team and they resolve the issue within 15 minutes. We see ourselves using the service for a long time.
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Theron Vickery
Dir. of Client Support, Synergy Sports
My experience with Global Call Forwarding has been exceptional. They have been phenomenal in their responsiveness and ability to help with my needs. The services are affordable and have been very reliable so far.
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