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F A Q | GCF Features

Global Call Forwarding offers a variety of business phone system features such as call recording, advanced IVR, time-based routing, location-based routing, unlimited extensions, SMS forwarding, call transfer, and more.

Hosted call recording is a virtual communication feature that is run by your phone service provider. You can use this feature to record 100% of all incoming and outgoing calls and store them for up to 6 years. Download and review these recordings as needed.

Advanced IVR is a cloud interactive and automated voice response service that interacts with callers, identifies the purpose of the call, and assists callers by transferring them to the right department or through pre-recorded messages.

Yes, Global Call Forwarding offers SMS Forwarding which lets businesses receive instant messages from customers in an email format.

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Cris West
Director of Operations, Healthy Stuff
Global Call Forwarding is a fantastic service. Everything just works. I've never had any issues. They provide reliable communication tools that we use to develop and support our international customer base.
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Evelin S.
Market Research Project Manager, GemSeek
Overall, I think it's a really reliable service. We have access to all of the information we need through the control panel system. We can not only check call detail records and call recordings but also see the invoices, all in one place.
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Theron Vickery
Director of Client Support, Synergy Sports
My experience with Global Call Forwarding has been exceptional. They have been phenomenal in their responsiveness and ability to help with my needs. The services are affordable and have been very reliable so far. I highly recommend this business!

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