Attended Call Transfer gives businesses the power to place an incoming call on hold, dial a pre-programmed digit sequence (programmable by the account owner) to reach a different department or call center located anywhere in the world, and transfer the call immediately or wait and brief the other department on the issue before transferring the call. While this feature is most useful for small businesses that do not have a PBX, large enterprises with sophisticated PBXs are showing interest in this feature for its ease of setup and its ability to utilize fewer PBX resources.
Call transfer is available with Power, Premium and Enterprise plans if the account’s monthly fee total is less than $500. If the account’s monthly fee total is higher than $500, Call Transfer is available for all plans including Basic and Value. In addition, this feature is available without any restrictions until the end of the first full billing cycle after activation of a service line for all plans.