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Global Call Forwarding Blog

5 Top International Call Forwarding Benefits

International call forwarding benefits

International call forwarding is used by tens of thousands of businesses worldwide, as there are many associated benefits. Here we outline the top 5 benefits that an international call forwarding …Read More »

Call Center Best Practices: 20 Proven Tips for 2020

20 proven call center best practices for 2020.

Call centers are everywhere and if you want to up your game and become a reliable call center, then you need to make some changes. Here we outline 20 proven …Read More »

6 Reasons Why a Softphone Is Essential For Any Remote Team

Reasons why a softphone is essential for your remote team.

Managing remote or distributed teams can be a hassle. Ensuring that employees stay connected and are able to contact customers and answer customer service calls is important. However, not everyone …Read More »

8 Proven Tactics to Get More Global Customers

get more global customers

Supporting a global customer base may seem overwhelming and unattainable. However, with the right tools and business moves, bringing aboard more global customers can be a piece of cake. Here …Read More »

7 Proven Tips to Deal With Difficult or Angry Customers

Tips for dealing with difficult or angry customers.

Dealing with a difficult or angry customer can be tricky, yet it is a common occurrence in the customer service industry. And because it happens so often, customer service employees …Read More »

How Much Does an International Toll Free Number Cost? [2020]

How much does an international toll free number cost?

International toll free numbers can help you expand your company’s reach by creating communication channels between your company and interested customers in other countries and states. Here we will outline …Read More »

How to Reduce Hold Time in a Virtual Call Center

Hold time in a virtual call center.

Are customers abandoning calls because they are waiting in line for too long? This can hurt your business if not taken care of quickly. Here we will look at a …Read More »