Home » Archive by category 'Press'

What is a Phone Extension? (Benefits & Use Cases)

What is a phone extension?

It’s easy for important calls to get lost in the shuffle or for customers to get frustrated when trying to reach the right person. This is especially true if you …Read More »

Guide to Inbound Phone Numbers

A comprehensive guide to inbound phone numbers.

Inbound phone numbers are versatile business tools. They can help with everything from establishing a local presence in a foreign country to modernizing your current phone system. But, what exactly …Read More »

What are Call Logs? Benefits of Call Logging Software

What are call logs?

Looking to optimize and improve your business communication management? Call logging provides valuable insights into your phone activity through a process of capturing, tracking, and analyzing call data. In this …Read More »

What is Click-to-Call? (Benefits and How to Use)

What is click-to-call?

Businesses are constantly trying to find ways to streamline processes both internally and externally. And this is because efficiency is a key driver of customer satisfaction, revenue, and overall business …Read More »

Guide to VoIP CRM Integrations

A guide to VoIP CRM integrations.

Streamlining your business processes not only helps you achieve greater operational efficiency but also improves the overall quality of your service. And this, in turn, can lead to a more …Read More »

Guide to SIP Numbers (and How to Use Them)

A complete guide to SIP numbers and how to use them.

Looking for a new business phone number or interested in upgrading your current phone system? Enter: SIP numbers. Everyone – from small businesses to large corporations – can use SIP …Read More »

Global Call Forwarding Implements PSTN Replacement to Expand Local Presence Dialing

Public Switched Telephone Network or PSTN is an aggregate of the world’s circuit-switched telephone networks. These copper-based networks around the world are operated by national, regional, and local carriers.

However, this telephony network is based on outdated infrastructure which is gradually being replaced globally. In fact, Europe will have completely replaced the PSTN by 2025.

And as cloud communications continue to be adopted, modern telecom companies are helping businesses migrate their voice communications from PSTN to the cloud.

When you implement a cloud-based PSTN replacement service, your calls travel through local routes within target countries instead of international ones. This is crucial because local governments and operators are blocking the ability to use international routes to send calls globally.

PSTN replacement, therefore, enables your number to be a true local phone number, guaranteeing that calls to and from these countries will definitely work. In addition to this, your business also gets:

  • High-quality inbound and outbound calling
  • Local, mobile, toll-free, and national number availability (up to 30 countries for true local calling)
  • Localized caller ID and number masking for outbound calls
  • Access to in-country toll-free numbers
  • Number portability, and
  • DTMF signaling.

With this new cloud communication solution under its belt, Global Call Forwarding looks forward to further extending its global and local coverage around the world.

Global Call Forwarding was launched in 2007 as an exclusive brand of United World Telecom
(UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications
Provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and
serves SMB and enterprise clients worldwide.

Global Call Forwarding Launches New Call Reporting Feature

DELRAY BEACH, Florida: October, 10 2022 ― Global Call Forwarding launches a new “Custom Reports” feature that enables users to instantly filter detailed information about calls made to their virtual phone numbers.

Custom reports are included with every virtual phone number plan.

The new call reporting feature allows Global Call Forwarding customers to collect, measure, and analyze their call activity in real time. This feature was developed based on customers’ requests and now allows users to:

  • Select multiple cloud phone numbers or outbound calling lines.
  • Select a date range.
  • Select the call type: completed or missed.
  • Display or download the .csv report.
  • Apply further filters to using Excel.

Customers are now able to view various metrics, including which phone numbers are calling them, duration of calls, times of the day, who is answering calls, calling charges for a custom date range, and the geographical locations of callers.

This information can be used to better understand customers’ call habits, as well as make informed marketing and staffing decisions.

Global Call Forwarding was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Global Call Forwarding to Exhibit at GITEX Global 2022

DELRAY BEACH, Florida: October, 10 2022 ― Global Call Forwarding will exhibit at GITEX Global 2022 in Dubai.

GITEX is an annual technology event taking place in Dubai, UAE. It has been a leading global technology exhibition since 1981. Each year, hundreds of thousands of people from around the world attend the exhibition.

Global Call Forwarding will be showcasing its global cloud communications platform. The company is a leading provider of local phone numbers and international toll-free numbers in more than 160 countries as well as outbound VoIP solutions for businesses.

The company has extensive cloud phone number coverage in the Middle East and North Africa and has many well-known business clients in the MENA region. This will be a good opportunity to network with existing clients and meet with partners to expand the company’s regional service offering.

This is the second time that Global Call Forwarding will exhibit at GITEX. The company exhibited at GITEX back in 2017 when its APAC Regional Office was in its early stages.

Global Call Forwarding was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida as a global telecommunications provider.

The company has offices and local presence in the United States, Asia-Pacific, and Latin America, and it serves a global customer base with SMB and enterprise clients worldwide

Global Call Forwarding Launches a New Control Panel

Global Call Forwarding launches a new control panel with a modern design and an intuitive user experience.

DELRAY BEACH, Florida, July 2021:

Global Call Forwarding, a leading provider of international virtual phone numbers, announced the launch of its new cloud telephony platform.

The new platform combines over twenty six years of industry experience with the latest in today’s communications technologies to bring a modern and intuitive platform to global businesses.

The new control panel by Global Call Forwarding is a convenient, user-friendly, and effective business communications tool. It comes with a full suite of business phone features and advanced call management tools that customers can use to build their cloud phone system.

With the new control panel, customers can log in from any device, adjust features and settings, and build their business phone system. Some of the main features of the new control panel are:

1. Mobile-friendly platform with a modern look: Customers can easily log in and manage their accounts from their smartphones.

2. Login with email address: Easy login with the user’s email address and password, instead of using their account number.

3. NEW Two-factor authentication: Increased security with two-factor authentication to keep their business account and information safe.

4. NEW Customizable holiday scheduler: Set up custom holiday schedules in advance with forwarding rules.

5. IVR editor: A customizable IVR editor where users can record or upload new prompts and announcements and set triggers for when messages should be played.

6. Access all features: One platform to manage all call management features and adjust settings when needed.

The new interface will not only benefit their customers but also give Global Call Forwarding the ability to easily build, upgrade, and add new features. In the coming months, they plan to include new features and integrations to further develop this portal as an effective service management tool.

Global Call Forwarding’s teams have always strived to make it easy for customers to use their service and get responsive, 24/7 customer support. This new control panel is another step in this direction and further enhances their business communications solutions.

About Global Call Forwarding
Global Call Forwarding is a leading provider of local and international toll free numbers available from more than 160 countries around the world. Global Call Forwarding is owned and operated by United World Telecom, which has been serving businesses and call centers with innovative telecommunications solutions since 1996. To learn more about what they offer, visit globalcallforwarding.com.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding Launches a New Web Dialer in 2020

Global Call Forwarding launches a new web dialer for its large global customer base. The proprietary web dialer enables users to receive and make high-quality international phone calls from a web browser.

DELRAY BEACH, Florida, August 2020:

The new GCF Web Dialer is fully integrated with outbound calling and international call forwarding services available from Global Call Forwarding. In addition to the many advanced service features that Global Call Forwarding already provides, the new GCF Web Dialer offers enhanced functionality.

Some of the key features that make the web dialer an invaluable tool for sales and support teams include the following:

  • Simple login from any web browser.
  • Caller ID selection for outbound calls.
  • Answer inbound calls.
  • Attended call transfer.
  • Free in-network calls.
  • Contacts directory.

The new GCF Web Dialer allows users to display a customized caller ID that corresponds to any of the phone numbers in their account. It also enables inbound calls to be answered from a computer anywhere in the world. Users have access to call history and their own contacts directories to record important notes and store contact information.

This is among the most sought-after tools for remote teams, as they can benefit from attended call transfer between extensions and free in-network calling features.

With a new user-friendly interface, Global Call Forwarding is better positioned to offer the most effective international calling experience to global organizations of all sizes.

Global Call Forwarding is a leading provider of local and international toll-free numbers, available from many of the 195 countries worldwide. Global Call Forwarding has been owned and operated by United World Telecom, a trusted provider of international telecommunications since 1996.

Morocco, Mauritius, and Lebanon Toll Free Numbers Available from Global Call Forwarding

The company’s latest release makes it one of the only toll free service providers with extensive coverage in the Middle East and North Africa.

DELRAY BEACH, Florida, March 4, 2020 ― Global Call Forwarding, the leading provider of international toll free numbers in the Middle East and North Africa, now offers virtual toll free numbers for Morocco, Mauritius, and Lebanon.

With this latest expansion, companies can branch out and extend their services to even more countries throughout the Middle East and North Africa (MENA) region. Global Call Forwarding has already enjoyed a strong presence in the region for many years, offering toll free numbers for the UAE, Saudi Arabia, Egypt, and most other countries situated there. It now has the most comprehensive toll free coverage in the region.

Through its international call forwarding service, Global Call Forwarding enables businesses and call centers to connect with their customers and contacts around the world. With this service, companies can set up international toll free or local call forwarding numbers that can be dialed locally without subjecting callers to high international calling rates. Multinational companies utilizing call forwarding services can easily enter new markets and expand their global customer base.

Businesses can now use local toll free numbers to establish and grow their presence in Morocco, Mauritius, and Lebanon without incurring the expenses of relocating or setting up physical offices in those countries. Additionally, these numbers are available with many advanced service features such as Outbound Calling, Call Recording, Interactive Voice Response (IVR) and more, which assist users in managing their call flow and improving their overall customer experience.

With the latest additions, Global Call Forwarding is well-positioned to provide greater extensive toll free coverage worldwide. Their latest expansion enables companies to open new channels of communication and improve their voice communications throughout the Middle East and North Africa.

About Global Call Forwarding
Global Call Forwarding is owned and operated by United World Telecom, which has been serving businesses and call centers with innovative telecommunications solutions since 1996. Global Call Forwarding has an expansive global reach, offering local DID and international toll free numbers for more than 160 countries with resourceful service features like IVR, advanced call routing, SMS forwarding, and more. Visit https://www.globalcallforwarding.com for more information.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding Launches Call Recording for Their Outbound Calling Service

Always developing new and innovative ways to improve enterprise voice communications, Global Call Forwarding now offers Outbound Call Recording that enables users to record outgoing calls.

DELRAY BEACH, Florida, December 09, 2019 ― Global Call Forwarding, the leading provider of virtual phone numbers for business, announced the launch of the Call Recording feature for their Outbound Calling service. With this feature, businesses can record outbound calls for future reference, compliance purposes, and to conduct employee performance analysis.

Outbound Calling service from Global Call Forwarding enables companies and call centers to make outbound calls internationally. Users can make outgoing calls that display the caller ID of any virtual phone number registered on their account. Now with the added benefit of outbound call recording, users can record and save calls to monitor customer interactions and analyze past conversations.

Businesses purchasing a virtual phone number will now for the first time also be able to activate outbound call recording, which enables them to monitor employee-customer interactions in order to identify areas that need improvement. They can also review conversations to determine which sales and support strategies are most successful. This enables companies to streamline their sales and customer care efforts while keeping records of client interactions.

Call recording comes with a default 30-day storage period for recorded calls and will record 100% of calls made. The percent of calls recorded can be adjusted after activation of the service. Users can easily activate and utilize this feature through their online control panel amongst many other unique service features.

With outbound call recording, Global Call Forwarding has developed yet another way of making voice communications more efficient for businesses around the world. Telesales and support are essential to the success of any global business in today’s connected world and this feature is one further step in the direction towards improved communication.

About Global Call Forwarding
Global Call Forwarding is owned and operated by United World Telecom, which has been serving businesses and call centers with innovative telecommunications solutions since 1996. Global Call Forwarding has an expansive global reach, offering local DID and international toll free numbers from over 160 countries with resourceful features like IVR, advanced call routing, SMS forwarding, and more. Visit https://www.globalcallforwarding.com/ for more information.

Latest Expansion Gives Global Call Forwarding the World’s Largest Virtual Phone Number Coverage

 

Global Call Forwarding announces a major expansion to its virtual phone number inventory.

Global Call Forwarding, a leading provider of virtual phone numbers for international businesses, announced a major expansion to its coverage area. The latest release includes local and toll free phone numbers from 10 additional countries and cities. Global Call Forwarding now has the most expansive coverage area of virtual phone numbers in the industry.

“It is our goal to offer a large selection of virtual phone numbers available for fast provisioning in our platform while maintaining the utmost dedication to service quality,” said Thierry Genoyer, Founder of Global Call Forwarding. “We are rapidly expanding our coverage area and growing our infrastructure to meet the demands of our customers across the globe.”

With the latest expansion, Global Call Forwarding now offers virtual phone numbers from several major locations in Europe, Africa, and Asia. According to a recent customer survey, the most anticipated numbers from the latest expansion include:

We are rapidly expanding our coverage area and growing our infrastructure to meet the demands of our customers across the globe.

  • Abu Dhabi, UAE local numbers
  • Pakistan toll free numbers
  • Myanmar toll free numbers
  • Yangon, Myanmar local numbers
  • Sri Lanka toll free numbers
  • Iceland mobile numbers
  • Cameroon mobile numbers
  • Belarus mobile numbers
  • Belgrade, Serbia local numbers
  • Seychelles national numbers
  • Bosnia, Sarajevo local numbers

The Vice President of Marketing & Sales at Global Call Forwarding, Bulent Erkaya, provided insight on the company’s upward trajectory and said “Global Call Forwarding has seen strong growth in our major markets over the past 36 months with increased demand from Asia, Europe, and the Middle East. We continue to expand our coverage area to include number originations from more countries while adding new service features to our platform.”

With the addition of these numbers, Global Call Forwarding is positioned to provide even more extensive coverage to clients with contacts across the globe. Virtual phone services also provide opportunities for businesses that wish to expand to new markets and demographics.

About Global Call Forwarding
Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. Global Call Forwarding is owned and operated by United World Telecom, a US-based cloud communications company that has rapidly expanded its global presence since being founded in 1996. Learn more at http://www.globalcallforwarding.comobal Call Forwarding announces a major expansion to its virtual phone number inventory.

Global Call Forwarding partners with Allergan to improve call center support in Asia

Global Call Forwarding, a leading U.S. cloud communications provider, has announced its new partnership with Allergan to improve call center support in Asia using local DID phone numbers.

Allergan is a global pharmaceutical leader with commercial operations in more than 100 countries. It has a portfolio of leading brands that spans four key therapeutic areas: medical aesthetics, eye care, central nervous system, and gastroenterology.

Millions of people around the world rely on Allergan’s best-in-class products every day. Therefore, their ability to provide localized telephone support across international markets is crucial. However, Allergan’s telephone support operations are managed from centralized regional contact centers, which restricts their ability to provide local telephone support to their customers.

Their immediate requirement was to obtain local phone numbers in key markets, which forward the inbound calls to one of Allergan’s regional contact centers. Multinational companies in today’s hyper-connected digital economy are increasingly utilizing cloud contact center solutions like direct inward dial (DID) numbers to implement this solution.

According to the VP of Marketing and Sales at Global Call Forwarding, Bulent Erkaya, “Using direct inward dial numbers can be the most effective way to offer a local point of telephone contact in any foreign market. By integrating this solution, Allergan was able to significantly expand their global support coverage without seeing a drastic increase in operating costs. They activated DID numbers in many key markets, delivering much-needed telephone support and managing their operations from centralized contact centers.”

Companies with global sales and support operations are increasingly activating local phone numbers in countries where they need to offer telesupport. This makes it easier for international-based customers to contact these companies without paying for long-distance calls or dialing unfamiliar phone numbers.

Having a regional office in APAC for sales, support, and service delivery made Global Call Forwarding the ideal candidate for this partnership with Allergan.

In addition, Global Call Forwarding has the largest selection of local DID phone numbers in Asia. Their ability to provide phone numbers in unique, hard-to-get origination countries was also a major deciding factor.

By partnering with Global Call Forwarding, Allergan will increase worldwide access to customer support and improve call center reactivity while achieving significant cost savings.

This partnership will also strengthen the leading market position Global Call Forwarding holds, as it adds another major multinational corporation in the pharmaceutical sector to its clientele.

About Global Call Forwarding

Global Call Forwarding is owned and operated by United World Telecom, which has been serving companies with innovative telecommunications solutions since 1996. United World Telecom has rapidly expanded its global presence and service offerings in the last twenty-two years to offer international call forwarding, outbound calling, SMS forwarding, and call recording. Visit http://www.globalcallforwarding.com for more information or call us today at 561-908-6171.