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Outbound Calling Solutions for International Finance Bank Services

outbound calling solutions for International finance

For an international finance bank, using an outbound calling center for client financial services is becoming increasingly common. In the financial industry, customer service is more important than ever. Customers …Read More »

Calling Brazil for Business? Use a Local Number to Build Trust

Calling Brazil for Business Use a Local Number to Build Trust

The largest country in both South America and Latin America, Brazil has a population of over over 208 million people. Due to mass immigration over the years, this country is …Read More »

How to add Call Forwarding on Costco Phones

How to add Call Forwarding on Costco Phones

Costco offers a wide range of unlocked cell phones available for purchase. This means that they offer cell phones that aren’t tied to major cell phone carriers. This way, you …Read More »

Latest Expansion Gives Global Call Forwarding the World’s Largest Virtual Phone Number Coverage

Global Call Forwarding announces a major expansion to its virtual phone number inventory. DELRAY BEACH, FLA. NOVEMBER 04, 2019 Global Call Forwarding, a leading provider of virtual phone numbers for …Read More »

Work From Home Call Centers You Can Apply For Now

Work From Home Call Centers You Can Apply For Now

Tired of working out of an office every day from 9-5? Well, you’re not the only one. Certainly, the regular day job is not for everyone. Believe it or not, …Read More »

The Best Ways to Find Available Phones for Activation

The Best Ways to Find Available Phones for Activation

Many people don’t want to pay thousands of dollars for new phones, then find they are locked in an annual contract. If you’re one of these individuals, you may be …Read More »

Latest Expansion Gives Global Call Forwarding the World’s Largest Virtual Phone Number Coverage

Global Call Forwarding announces a major expansion to its virtual phone number inventory.

Global Call Forwarding, a leading provider of virtual phone numbers for international businesses, announced a major expansion to its coverage area. The latest release includes local and toll free phone numbers from 10 additional countries and cities. Global Call Forwarding now has the most expansive coverage area of virtual phone numbers in the industry.

“It is our goal to offer a large selection of virtual phone numbers available for instant provisioning in our platform while maintaining the utmost dedication to service quality,” said Thierry Genoyer, Founder of Global Call Forwarding. “We are rapidly expanding our coverage area and growing our infrastructure to meet the demands of our customers across the globe.”

With the latest expansion, Global Call Forwarding now offers virtual phone numbers from several major locations in Europe, Africa, and Asia. According to a recent customer survey, the most anticipated numbers from the latest expansion include:

We are rapidly expanding our coverage area and growing our infrastructure to meet the demands of our customers across the globe.

  • Abu Dhabi, UAE local numbers
  • Pakistan toll free numbers
  • Myanmar toll free numbers
  • Yangon, Myanmar local numbers
  • Sri Lanka toll free numbers
  • Iceland mobile numbers
  • Cameroon mobile numbers
  • Belarus mobile numbers
  • Belgrade, Serbia local numbers
  • Seychelles national numbers
  • Bosnia, Sarajevo local numbers

The Vice President of Marketing & Sales at Global Call Forwarding, Bulent Erkaya, provided insight on the company’s upward trajectory and said “Global Call Forwarding has seen strong growth in our major markets over the past 36 months with increased demand from Asia, Europe, and the Middle East. We continue to expand our coverage area to include number originations from more countries while adding new service features to our platform.”

With the addition of these numbers, Global Call Forwarding is positioned to provide even more extensive coverage to clients with contacts across the globe. Virtual phone services also provide opportunities for businesses who wish to expand to new markets and demographics.

About Global Call Forwarding
Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. Global Call Forwarding is owned and operated by United World Telecom, a US-based cloud communications company that has rapidly expanded its global presence since being founded in 1996. Learn more at http://www.globalcallforwarding.comobal Call Forwarding announces a major expansion to its virtual phone number inventory.

Global Call Forwarding partners with Allergan to improve call center support in Asia

Global Call Forwarding, a leading U.S. cloud communications provider, has announced its new partnership with Allergan to improve call center support in Asia using local DID phone numbers.

Allergan is a global pharmaceutical leader with commercial operations in more than 100 countries. It has a portfolio of leading brands that spans four key therapeutic areas: medical aesthetics, eye care, central nervous system, and gastroenterology.

Millions of people around the world rely on Allergan’s best-in-class products every day. Therefore, their ability to provide localized telephone support across international markets is crucial. However, Allergan’s telephone support operations are managed from centralized regional contact centers, which restricts their ability to provide local telephone support to their customers.

Their immediate requirement was to obtain local phone numbers in key markets, which forward the inbound calls to one of Allergan’s regional contact centers. Multinational companies in today’s hyper-connected digital economy are increasingly utilizing cloud contact center solutions like direct inward dial (DID) numbers to implement this solution.

According to the VP of Marketing and Sales at Global Call Forwarding, Bulent Erkaya, “Using direct inward dial numbers can be the most effective way to offer a local point of telephone contact in any foreign market. By integrating this solution, Allergan was able to significantly expand their global support coverage without seeing a drastic increase in operating costs. They activated DID numbers in many key markets, delivering much-needed telephone support and managing their operations from centralized contact centers.”

Companies with global sales and support operations are increasingly activating local phone numbers in countries where they need to offer telesupport. This makes it easier for international-based customers to contact these companies without paying for long-distance calls or dialing unfamiliar phone numbers.

Having a regional office in APAC for sales, support, and service delivery made Global Call Forwarding the ideal candidate for this partnership with Allergan.

In addition, Global Call Forwarding has the largest selection of local DID phone numbers in Asia. Their ability to provide phone numbers in unique, hard-to-get origination countries was also a major deciding factor.

By partnering with Global Call Forwarding, Allergan will increase worldwide access to customer support and improve call center reactivity while achieving significant cost savings.

This partnership will also strengthen the leading market position Global Call Forwarding holds, as it adds another major multinational corporation in the pharmaceutical sector to its clientele.

About Global Call Forwarding
Global Call Forwarding is owned and operated by United World Telecom, which has been serving companies with innovative telecommunications solutions since 1996. United World Telecom has rapidly expanded its global presence and service offerings in the last twenty-two years to offer international call forwarding, outbound calling, SMS forwarding, and call recording. Visit http://www.globalcallforwarding.com for more information.

Global Call Forwarding Announces New SMS to Email and Outbound Calling Features for Virtual Phone Numbers

Offering businesses greater versatility in their communications, the new SMS to email and outbound calling features from Global Call Forwarding enable businesses to expand upon the ways customers are able to reach a company using virtual phone numbers.

DELRAY BEACH, FLA. – AUGUST 06, 2018 – Global Call Forwarding, an internationally-renowned telecommunications company, has just announced the launch of several new services including SMS and outbound calling that improves how customers can be reached by businesses and vice versa.

A vast majority of businesses aim to offer the most convenient methods of communication to reach their customers. Most customers are familiar with a variety of methods such as email and phone calls. However, many people prefer not to make and receive phone calls, so having an option like SMS forwarding to email enables greater communication and increases access to information. The SMS to Email feature allows virtual phone numbers to receive inbound SMS, and is available as an international service for a select number of countries, including Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Israel, Poland, Romania, Spain, Sweden, the UK, the US, and Vietnam.

The Outbound Calling feature, however, gives call centers and businesses the ability to make outbound international calls from their virtual numbers. It is especially beneficial for call centers, and it enables calls to be made with the exact number showing up on the receiver’s caller ID. The outbound caller ID can be set to any number registered on an account. This is of immense significance because, in terms of international outbound calling, the services offered by Global Call Forwarding are much more affordable than others in the market.

As stated by Thierry Genoyer, CEO of Global Call Forwarding, “The addition of these new services will enable customers to have greater accessibility to companies. Today’s businesses constantly strive to implement diverse methods of communication to remain in contact with potential customers and it is our mission to build these new cutting edge technologies.”

Features such as SMS Forwarding to Email and Outbound Calling enhance the overall image and success of a company, which can help drive sales and aid communications with customers more effectively. For companies with active sales departments dedicated to aggressively reaching their target markets, these features add excellent value to their services, along with creating additional communication channels between a company and its customers.

“At Global Call Forwarding, it is our aim to consistently enhance our offerings, and we are pleased to provide a wide array of telecom services to our customers. We understand that in today’s competitive market it is essential to offer value as much as quality.”

Global Call Forwarding is a leading international provider of telecom and technology-based solutions to enable dynamic communications for businesses and individuals. Our services include international toll-free phone numbers, virtual phone numbers, international call forwarding, toll-free forwarding, vanity numbers, along with a range of additional features such as outbound calling and SMS forwarding. Based in Delray Beach, Florida and with an Asia-Pacific office location in Bangkok, Thailand, Global Call Forwarding is perfectly positioned to serve customers across the world in their telecom and virtual calling needs.

Global Call Forwarding Research The Future of Telecommunications in 2020

Research shows that the telecom industry will change as a result of the introduction of the 5G cellular network.

DELRAY BEACH, FL – August 2, 2019 – Findings show that the expansion of technology used in telecommunications, the use of the internet, and changing consumer behaviors all attribute to changes for the telecommunications industry within the next few years. In this informational release, Global Call Forwarding concludes findings that offer insight into the future of telecommunications and what changes people in this field can expect by 2020 and afterward.

According to our findings, to stay relevant and establish continuous growth, businesses within the telecommunications industry should be prepared for the changes ahead. This includes embracing industry interferences by instilling customer-focused network services to adapt to changing consumer behaviors. Without making these vital changes, businesses may be at risk of being surpassed by industry players who’ve made changes accordingly to better serve their clientele.

Most notable of the predicted changes that will affect the telecom industry in the next few years is 5G. According to the New York Times, the introduction of the 5G cellular network “is going to be the biggest shift in telecommunications since the invention of the cell phone.” This wireless system network promises numerous features and operational improvements like better speeds, faster downloads, and minimal data transfer delays. But, not only will this network aid with improved communication, but it will also help users better connect with their technology. Some examples include self-driving cars, sensory-equipped vacuum cleaners, and Bluetooth products.

According to Investopedia, Since 2016, “mobile operators and telecommunication equipment companies around the world were hard at work developing the technologies and hardware systems required to bring the fifth generation of mobile networking to market.” With all the major cellular companies like AT&T, Verizon, T-Mobile, and even Apple jumping on board the 5G train by 2020, telecom organizations need to get on board as well. To prepare for the speed and capabilities of the 5G network, the industry must be willing to integrate this new network into its current operations. And, offer this service at a price comparable to competitors. This may mean investing in a change of capital equipment that doesn’t increase overall costs enough to affect the customer’s end pricing.

Global Call Forwarding is a blossoming leader within the telecommunications industry that has already jumped ahead by offering wireless integration within their services. Essentially, Global Call Forwarding provides virtual phone numbers, toll numbers, and local area code numbers that are integrative to any smartphone, tablet, or even computer. This leaves landlines, a.k.a. copper wiring, in the past, as new technologies emerge in the business world. Thus, creating a way for fluid unification of a business phone number to the new 5G network.

Along with virtual phone numbers that can work across the innovative 5G network, Global Call Forwarding pairs their service with the option to add many unprecedented features. Hence, allowing any organization or individual already invested into the 5G network to take advantage of the features they already know and love from their traditional phone systems. And, the capability to utilize these features right from their advanced smartphones. Mentioned by NBC News, 5G will offer three main advanced features including “Faster speed…shorter delays…(and) increased connectivity.”

To conclude, it’s safe to say that any business within the telecommunications industry that doesn’t take into account the changes coming as a result of the 5G network will be at a clear disadvantage. Certainly, the introduction of this new wireless network provides unlimited room for the telecom market to grow. However, without stepping on board this growth and integrating necessary infrastructure, telecom businesses will likely remain stagnant.

For more information, please visit www.globalcallforwarding.com or contact Danny Gargan at danny@unitedworldtelecom.com or call 561-908-6171.

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About Global Call Forwarding
Launched in 2007, Global Call Forwarding was established by its parent company, United World Telecom, which had been providing international callback services since 1996. Global Call Forwarding rapidly became a global leader as a provider of international toll-free and local numbers throughout the U.S. and international markets. Visit www.globalcallforwarding.com to learn more.

Sources:
https://phys.org/news/2019-06-5g-democratise-telecoms-industry.html
https://www.forbes.com/sites/miriamtuerk/2019/02/27/how-5g-networks-will-change-america/#1c2a9ea211b5

American Businesses Are Trending Away From Foreign Call Centers

Studies show American customers prefer local customer service through local call centers

DELRAY BEACH, FL – July 17, 2019 – Recent data has shown American businesses are currently opting for local call centers, after previously choosing to outsource customer service overseas. This is what Global Call Forwarding has just concluded in their research on American consumers and their preferences and habits in regards to their experiences with local and international call centers.

According to these findings, they have determined companies should examine the pros and cons before choosing to outsource customer care solutions. Data suggests that outsourcing call center solutions can have a serious impact on US-based businesses, both economically and in regards to long-term company perception. However, outsourcing still stands as a viable option for many companies in need of an economical call center solution.

“In today’s competitive global marketplace, communication between businesses and customers is essential. Without a local point of contact, your business may be at a disadvantage, costing you sales and growth.” Stated Thierry Genoyer, CEO, Global Call Forwarding, “There’s an affinity between a call center operator who can identify with you on a very basic level – i.e., proximity and geography – that creates trust. And that trust bleeds over into trusting the company itself because the customer’s needs are met.”

Furthering on the information they have procured, Global Call Forwarding has come to the understanding that Americans are growing increasingly more satisfied with the abilities of local call centers. This can be a matter of distance in geography, culture, and being able to communicate clearly when there is a problem. While trends show outsourcing has a more negative impact on the customer service experience, this sort of reaction is not simply just about a language barrier. It’s about a distance gap – both perceived and real.

Global Call Forwarding has been providing global business phone solutions for over 22 years in the telecom industry, and their services are tailored to the needs of businesses and individuals that require robust communication services. Therefore, their knowledge and experience in the telecommunication industry give them a better understanding of effective quality assurance.

Their research has found that customers leave more positive reviews when speaking with a local customer service center in comparison to outsourced customer care. In this case, although, it is a greater expense to hire a local call center team, the overall effectiveness is evident. For businesses, this would mean serving their customers and consistently ensuring they can provide them quality service at all levels.

In contrast, it’s safe to say foreign call centers are not going anywhere. The Philippines, which has surpassed India in regard to its number of call centers, has become the “call center capital of the world.” There are a variety of reasons for this, and much of it has to do with dissolving the language barrier that occurs when communicating across borders. “The English spoken by Filipinos is closer to Americans than in India. Our culture is very similar,” stated Fred Chua, a Manila-native and call center owner. In regards to the nuances of communication, Chua elaborated with: “We don’t yell on the phone often. We’re very customer-centric.”

For more information, please visit www.globalcallforwarding.com or contact Danny Gargan at danny@unitedworldtelecom.com or call 561-908-6171.

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About Global Call Forwarding
Launched in 2007, Global Call Forwarding was established by its parent company, United World Telecom, which had been providing international callback services since 1996. Global Call Forwarding rapidly became a global leader as a provider of international toll free and local numbers throughout the U.S. and international markets. Visit www.globalcallforwarding.com to learn more.

Sources:
https://www.latimes.com/business/la-fi-philippines-economy-20150202-story.html

Business Telephone Numbers

United World Telecom Launches New Website

United World Telecom’s new website features improved features and upgraded order processes to better serve their global clientele

Delray Beach, Florida – November 13, 2018– Telecommunications provider United World Telecom has announced the official launch of www.unitedworldtelecom.com, which replaces www.uwtcallback.com as the corporate website for the company. The website includes a wealth of modern features aimed to improve the customer experience. Among these includes a more visually-appealing display, enhanced content to inform prospective buyers on location-specific services, and upgraded order processing for a more efficient checkout.

The change is part of United World Telecom’s agenda to modernize their infrastructure in order to meet the demands of businesses and to stay competitive in a growing telecom marketplace which, according to reports from MarketWatch, has been booming. Similarly, Future Marketing Insights has projected similar growth, with VoIP-related telecommunications services reaching $204.8 billion by 2020.

According to United World Telecom’s CEO Thierry Genoyer, the change has been part of the company’s efforts to accommodate its growing customer base. This is a necessity in today’s business climate to remain competitive with the latest developments in tech, particularly in regards to the needs of customers across all industries and to support the overall customer experience. “We seek to provide our customers with telecommunications solutions that make sense. So, it follows that our website was due for a revamp, especially in the UX/ UI area,” stated Thierry Genoyer.
For international businesses looking to increase their global presence, virtual phone numbers from United World Telecom offer a number of key benefits for organizations looking to expand their operations and increase their customer base.

These benefits include replacing a physical presence, as virtual phone numbers allow businesses to contact customers across international borders. Virtual phone numbers eliminate the need for a physical brick-and-mortar presence. By leveraging these numbers, businesses can take advantage of the growing trend of “virtual offices” and “virtual locations,” where clients no longer need to have in-person contact with a company representative. Instead, phone calls serve as direct communication, where the rest of the business transactions serve to provide goods or services through an app, a fully-integrated website, or another ordering method. “We’re part of a trend of revolutionizing how people do business in more efficient ways, no matter where they’re headquartered,” says Genoyer.

Normally, calling internationally can provide a number of obstacles, such as being blocked by a foreign service provider or being charged hefty long-distance fees for the ability to connect international callers. Similarly, toll free numbers that are dialed without the caller being located in the country (or numbering plan) are charged for the call – which defeats the purpose of modern toll free phone numbers. However, with VoIP powered “ITFS numbers” from United World Telecom, these calls can be completed across country borders while retaining the “toll free” intent of the subscriber.

Virtual phone numbers enable businesses to easily establish virtual presences across the world, in any specific market that makes sense for their businesses. This can be a significant competitive edge for emerging startups, which may be low in capital but eager to enter the global marketplace. By leveraging the newest tech, startups can now gain competitive ground through United World Telecom’s solution to cross-border commerce and localization efforts.
About United World Telecom

United World Telecom is a facilities-based international telecommunications service provider serving thousands of businesses worldwide. Since its inception in 1996, United World Telecom has become a leading provider of call forwarding services with one of the largest offerings of worldwide coverage of local and toll free numbers in the industry, serving medium to large businesses from a variety of markets. Providing companies with local and toll free numbers in over 140 countries, United World Telecom enables businesses to create a local point of contact for their customers, affiliates or employees.

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