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Content Localization Guide: What is it and How to Build a Localized Content Strategy?

content localization

If you hang around marketing circles, you’ll hear the term ‘content localization’ quite often. But what is this relatively new marketing tactic and is it something your business needs to …Read More »

How to Display International Contact Phone Numbers on Your Website? (with Examples)

Best practices for displaying multiple phone numbers on website.

It seems pretty straightforward, right? Display your phone number on your website, so customers know how to call your business for support or sales. But, what if you have multiple …Read More »

Which International Phone Number Type is Right for My Business?

Choosing the right type of international phone number for your business.

More than 76% of consumers prefer phone calls for support interactions. This means your business needs a way to offer reliable and convenient voice communication to customers worldwide. In other …Read More »

Top 8 Tips to Creating a Multilingual IVR

8 tips for creating a multilingual IVR.

As a global business pushing into new markets, languages, and geographies, you should do everything possible to “localize” yourself. In other words, you want to make your global business appear …Read More »

What is Redundant Routing?

What is redundant routing?

Businesses that experience any type of downtime face the risk of financial penalties, reputational damage, loss of customers, and more. And with 1 in 5 organizations reporting that they experienced …Read More »

What are Outbound Dialers? (Definition, Types, and Benefits)

A complete guide to the different types of outbound dialers.

Looking for a way to streamline your team’s outreach efforts? Then, an outbound dialer may be the solution for you, as it helps your employees place calls faster. This technology …Read More »

Global Call Forwarding Launches New Call Reporting Feature

DELRAY BEACH, Florida: October, 10 2022 ― Global Call Forwarding launches a new “Custom Reports” feature that enables users to instantly filter detailed information about calls made to their virtual phone numbers.

Custom reports are included with every virtual phone number plan.

The new call reporting feature allows Global Call Forwarding customers to collect, measure, and analyze their call activity in real time. This feature was developed based on customers’ requests and now allows users to:

  • Select multiple cloud phone numbers or outbound calling lines.
  • Select a date range.
  • Select the call type: completed or missed.
  • Display or download the .csv report.
  • Apply further filters to using Excel.

Customers are now able to view various metrics, including which phone numbers are calling them, duration of calls, times of the day, who is answering calls, calling charges for a custom date range, and the geographical locations of callers.

This information can be used to better understand customers’ call habits, as well as make informed marketing and staffing decisions.

Global Call Forwarding was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Global Call Forwarding to Exhibit at GITEX Global 2022

DELRAY BEACH, Florida: October, 10 2022 ― Global Call Forwarding will exhibit at GITEX Global 2022 in Dubai.

GITEX is an annual technology event taking place in Dubai, UAE. It has been a leading global technology exhibition since 1981. Each year, hundreds of thousands of people from around the world attend the exhibition.

Global Call Forwarding will be showcasing its global cloud communications platform. The company is a leading provider of local phone numbers and international toll-free numbers in more than 160 countries as well as outbound VoIP solutions for businesses.

The company has extensive cloud phone number coverage in the Middle East and North Africa and has many well-known business clients in the MENA region. This will be a good opportunity to network with existing clients and meet with partners to expand the company’s regional service offering.

This is the second time that Global Call Forwarding will exhibit at GITEX. The company exhibited at GITEX back in 2017 when its APAC Regional Office was in its early stages.

Global Call Forwarding was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida as a global telecommunications provider.

The company has offices and local presence in the United States, Asia-Pacific, and Latin America, and it serves a global customer base with SMB and enterprise clients worldwide

Global Call Forwarding Launches a New Control Panel

Global Call Forwarding launches a new control panel with a modern design and an intuitive user experience.

DELRAY BEACH, Florida, July 2021:

Global Call Forwarding, a leading provider of international virtual phone numbers, announced the launch of its new cloud telephony platform.

The new platform combines over twenty six years of industry experience with the latest in today’s communications technologies to bring a modern and intuitive platform to global businesses.

The new control panel by Global Call Forwarding is a convenient, user-friendly, and effective business communications tool. It comes with a full suite of business phone features and advanced call management tools that customers can use to build their cloud phone system.

With the new control panel, customers can log in from any device, adjust features and settings, and build their business phone system. Some of the main features of the new control panel are:

1. Mobile-friendly platform with a modern look: Customers can easily log in and manage their accounts from their smartphones.

2. Login with email address: Easy login with the user’s email address and password, instead of using their account number.

3. NEW Two-factor authentication: Increased security with two-factor authentication to keep their business account and information safe.

4. NEW Customizable holiday scheduler: Set up custom holiday schedules in advance with forwarding rules.

5. IVR editor: A customizable IVR editor where users can record or upload new prompts and announcements and set triggers for when messages should be played.

6. Access all features: One platform to manage all call management features and adjust settings when needed.

The new interface will not only benefit their customers but also give Global Call Forwarding the ability to easily build, upgrade, and add new features. In the coming months, they plan to include new features and integrations to further develop this portal as an effective service management tool.

Global Call Forwarding’s teams have always strived to make it easy for customers to use their service and get responsive, 24/7 customer support. This new control panel is another step in this direction and further enhances their business communications solutions.

About Global Call Forwarding
Global Call Forwarding is a leading provider of local and international toll free numbers available from more than 160 countries around the world. Global Call Forwarding is owned and operated by United World Telecom, which has been serving businesses and call centers with innovative telecommunications solutions since 1996. To learn more about what they offer, visit globalcallforwarding.com.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding Launches a New Web Dialer in 2020

Global Call Forwarding launches a new web dialer for its large global customer base. The proprietary web dialer enables users to receive and make high-quality international phone calls from a web browser.

DELRAY BEACH, Florida, August 2020:

The new GCF Web Dialer is fully integrated with outbound calling and international call forwarding services available from Global Call Forwarding. In addition to the many advanced service features that Global Call Forwarding already provides, the new GCF Web Dialer offers enhanced functionality.

Some of the key features that make the web dialer an invaluable tool for sales and support teams include the following:

  • Simple login from any web browser.
  • Caller ID selection for outbound calls.
  • Answer inbound calls.
  • Attended call transfer.
  • Free in-network calls.
  • Contacts directory.

The new GCF Web Dialer allows users to display a customized caller ID that corresponds to any of the phone numbers in their account. It also enables inbound calls to be answered from a computer anywhere in the world. Users have access to call history and their own contacts directories to record important notes and store contact information.

This is among the most sought-after tools for remote teams, as they can benefit from attended call transfer between extensions and free in-network calling features.

With a new user-friendly interface, Global Call Forwarding is better positioned to offer the most effective international calling experience to global organizations of all sizes.

Global Call Forwarding is a leading provider of local and international toll-free numbers, available from many of the 195 countries worldwide. Global Call Forwarding has been owned and operated by United World Telecom, a trusted provider of international telecommunications since 1996.

Morocco, Mauritius, and Lebanon Toll Free Numbers Available from Global Call Forwarding

The company’s latest release makes it one of the only toll free service providers with extensive coverage in the Middle East and North Africa.

DELRAY BEACH, Florida, March 4, 2020 ― Global Call Forwarding, the leading provider of international toll free numbers in the Middle East and North Africa, now offers virtual toll free numbers for Morocco, Mauritius, and Lebanon.

With this latest expansion, companies can branch out and extend their services to even more countries throughout the Middle East and North Africa (MENA) region. Global Call Forwarding has already enjoyed a strong presence in the region for many years, offering toll free numbers for the UAE, Saudi Arabia, Egypt, and most other countries situated there. It now has the most comprehensive toll free coverage in the region.

Through its international call forwarding service, Global Call Forwarding enables businesses and call centers to connect with their customers and contacts around the world. With this service, companies can set up international toll free or local call forwarding numbers that can be dialed locally without subjecting callers to high international calling rates. Multinational companies utilizing call forwarding services can easily enter new markets and expand their global customer base.

Businesses can now use local toll free numbers to establish and grow their presence in Morocco, Mauritius, and Lebanon without incurring the expenses of relocating or setting up physical offices in those countries. Additionally, these numbers are available with many advanced service features such as Outbound Calling, Call Recording, Interactive Voice Response (IVR) and more, which assist users in managing their call flow and improving their overall customer experience.

With the latest additions, Global Call Forwarding is well-positioned to provide greater extensive toll free coverage worldwide. Their latest expansion enables companies to open new channels of communication and improve their voice communications throughout the Middle East and North Africa.

About Global Call Forwarding
Global Call Forwarding is owned and operated by United World Telecom, which has been serving businesses and call centers with innovative telecommunications solutions since 1996. Global Call Forwarding has an expansive global reach, offering local DID and international toll free numbers for more than 160 countries with resourceful service features like IVR, advanced call routing, SMS forwarding, and more. Visit https://www.globalcallforwarding.com for more information.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding Launches Call Recording for Their Outbound Calling Service

Always developing new and innovative ways to improve enterprise voice communications, Global Call Forwarding now offers Outbound Call Recording that enables users to record outgoing calls.

DELRAY BEACH, Florida, December 09, 2019 ― Global Call Forwarding, the leading provider of virtual phone numbers for business, announced the launch of the Call Recording feature for their Outbound Calling service. With this feature, businesses can record outbound calls for future reference, compliance purposes, and to conduct employee performance analysis.

Outbound Calling service from Global Call Forwarding enables companies and call centers to make outbound calls internationally. Users can make outgoing calls that display the caller ID of any virtual phone number registered on their account. Now with the added benefit of outbound call recording, users can record and save calls to monitor customer interactions and analyze past conversations.

Businesses purchasing a virtual phone number will now for the first time also be able to activate outbound call recording, which enables them to monitor employee-customer interactions in order to identify areas that need improvement. They can also review conversations to determine which sales and support strategies are most successful. This enables companies to streamline their sales and customer care efforts while keeping records of client interactions.

Call recording comes with a default 30-day storage period for recorded calls and will record 100% of calls made. The percent of calls recorded can be adjusted after activation of the service. Users can easily activate and utilize this feature through their online control panel amongst many other unique service features.

With outbound call recording, Global Call Forwarding has developed yet another way of making voice communications more efficient for businesses around the world. Telesales and support are essential to the success of any global business in today’s connected world and this feature is one further step in the direction towards improved communication.

About Global Call Forwarding
Global Call Forwarding is owned and operated by United World Telecom, which has been serving businesses and call centers with innovative telecommunications solutions since 1996. Global Call Forwarding has an expansive global reach, offering local DID and international toll free numbers from over 160 countries with resourceful features like IVR, advanced call routing, SMS forwarding, and more. Visit https://www.globalcallforwarding.com/ for more information.

Latest Expansion Gives Global Call Forwarding the World’s Largest Virtual Phone Number Coverage

 

Global Call Forwarding announces a major expansion to its virtual phone number inventory.

Global Call Forwarding, a leading provider of virtual phone numbers for international businesses, announced a major expansion to its coverage area. The latest release includes local and toll free phone numbers from 10 additional countries and cities. Global Call Forwarding now has the most expansive coverage area of virtual phone numbers in the industry.

“It is our goal to offer a large selection of virtual phone numbers available for fast provisioning in our platform while maintaining the utmost dedication to service quality,” said Thierry Genoyer, Founder of Global Call Forwarding. “We are rapidly expanding our coverage area and growing our infrastructure to meet the demands of our customers across the globe.”

With the latest expansion, Global Call Forwarding now offers virtual phone numbers from several major locations in Europe, Africa, and Asia. According to a recent customer survey, the most anticipated numbers from the latest expansion include:

We are rapidly expanding our coverage area and growing our infrastructure to meet the demands of our customers across the globe.

  • Abu Dhabi, UAE local numbers
  • Pakistan toll free numbers
  • Myanmar toll free numbers
  • Yangon, Myanmar local numbers
  • Sri Lanka toll free numbers
  • Iceland mobile numbers
  • Cameroon mobile numbers
  • Belarus mobile numbers
  • Belgrade, Serbia local numbers
  • Seychelles national numbers
  • Bosnia, Sarajevo local numbers

The Vice President of Marketing & Sales at Global Call Forwarding, Bulent Erkaya, provided insight on the company’s upward trajectory and said “Global Call Forwarding has seen strong growth in our major markets over the past 36 months with increased demand from Asia, Europe, and the Middle East. We continue to expand our coverage area to include number originations from more countries while adding new service features to our platform.”

With the addition of these numbers, Global Call Forwarding is positioned to provide even more extensive coverage to clients with contacts across the globe. Virtual phone services also provide opportunities for businesses that wish to expand to new markets and demographics.

About Global Call Forwarding
Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. Global Call Forwarding is owned and operated by United World Telecom, a US-based cloud communications company that has rapidly expanded its global presence since being founded in 1996. Learn more at http://www.globalcallforwarding.comobal Call Forwarding announces a major expansion to its virtual phone number inventory.

Global Call Forwarding partners with Allergan to improve call center support in Asia

Global Call Forwarding, a leading U.S. cloud communications provider, has announced its new partnership with Allergan to improve call center support in Asia using local DID phone numbers.

Allergan is a global pharmaceutical leader with commercial operations in more than 100 countries. It has a portfolio of leading brands that spans four key therapeutic areas: medical aesthetics, eye care, central nervous system, and gastroenterology.

Millions of people around the world rely on Allergan’s best-in-class products every day. Therefore, their ability to provide localized telephone support across international markets is crucial. However, Allergan’s telephone support operations are managed from centralized regional contact centers, which restricts their ability to provide local telephone support to their customers.

Their immediate requirement was to obtain local phone numbers in key markets, which forward the inbound calls to one of Allergan’s regional contact centers. Multinational companies in today’s hyper-connected digital economy are increasingly utilizing cloud contact center solutions like direct inward dial (DID) numbers to implement this solution.

According to the VP of Marketing and Sales at Global Call Forwarding, Bulent Erkaya, “Using direct inward dial numbers can be the most effective way to offer a local point of telephone contact in any foreign market. By integrating this solution, Allergan was able to significantly expand their global support coverage without seeing a drastic increase in operating costs. They activated DID numbers in many key markets, delivering much-needed telephone support and managing their operations from centralized contact centers.”

Companies with global sales and support operations are increasingly activating local phone numbers in countries where they need to offer telesupport. This makes it easier for international-based customers to contact these companies without paying for long-distance calls or dialing unfamiliar phone numbers.

Having a regional office in APAC for sales, support, and service delivery made Global Call Forwarding the ideal candidate for this partnership with Allergan.

In addition, Global Call Forwarding has the largest selection of local DID phone numbers in Asia. Their ability to provide phone numbers in unique, hard-to-get origination countries was also a major deciding factor.

By partnering with Global Call Forwarding, Allergan will increase worldwide access to customer support and improve call center reactivity while achieving significant cost savings.

This partnership will also strengthen the leading market position Global Call Forwarding holds, as it adds another major multinational corporation in the pharmaceutical sector to its clientele.

About Global Call Forwarding

Global Call Forwarding is owned and operated by United World Telecom, which has been serving companies with innovative telecommunications solutions since 1996. United World Telecom has rapidly expanded its global presence and service offerings in the last twenty-two years to offer international call forwarding, outbound calling, SMS forwarding, and call recording. Visit http://www.globalcallforwarding.com for more information or call us today at 561-908-6171.

Global Call Forwarding Announces New SMS to Email and Outbound Calling Features for Virtual Phone Numbers

Offering businesses greater versatility in their communications, the new SMS to email and outbound calling features from Global Call Forwarding enable businesses to expand upon the ways customers are able to reach a company using virtual phone numbers.

DELRAY BEACH, FLA. – AUGUST 06, 2018 – Global Call Forwarding, an internationally-renowned telecommunications company, has just announced the launch of several new services including SMS and outbound calling that improves how customers can be reached by businesses and vice versa.

A vast majority of businesses aim to offer the most convenient methods of communication to reach their customers. Most customers are familiar with a variety of methods such as email and phone calls. However, many people prefer not to make and receive phone calls, so having an option like SMS forwarding to email enables greater communication and increases access to information. The SMS to Email feature allows virtual phone numbers to receive inbound SMS and is available as an international service for a select number of countries, including Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Israel, Poland, Romania, Spain, Sweden, the UK, the US, and Vietnam.

The Outbound Calling feature, however, gives call centers and businesses the ability to make outbound calls from their virtual numbers. It is especially beneficial for call centers, and it enables calls to be made with the exact number showing up on the receiver’s caller ID. The outbound caller ID can be set to any number registered on an account. This is of immense significance because, in terms of international outbound calling, the services offered by Global Call Forwarding are much more affordable than others in the market.

As stated by Thierry Genoyer, CEO of Global Call Forwarding, “The addition of these new services will enable customers to have greater accessibility to companies. Today’s businesses constantly strive to implement diverse methods of communication to remain in contact with potential customers and it is our mission to build these new cutting edge technologies.”

Features such as SMS Forwarding to Email and Outbound Calling enhance the overall image and success of a company, which can help drive sales and aid communications with customers more effectively. For companies with active sales departments dedicated to aggressively reaching their target markets, these features add excellent value to their services, along with creating additional communication channels between a company and its customers.

“At Global Call Forwarding, it is our aim to consistently enhance our offerings, and we are pleased to provide a wide array of telecom services to our customers. We understand that in today’s competitive market it is essential to offer value as much as quality.”

Global Call Forwarding is a leading international provider of telecom and technology-based solutions to enable dynamic communications for businesses and individuals. Our services include international toll-free phone numbers, virtual phone numbers, international call forwarding, toll-free forwarding, vanity numbers, and international toll-free numbers, along with a range of additional features such as outbound calling and SMS forwarding. Based in Delray Beach, Florida and with an Asia-Pacific office location in Bangkok, Thailand, Global Call Forwarding is perfectly positioned to serve customers across the world in their telecom and virtual calling needs.