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About: Luke Genoyer

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Bio: Luke Genoyer helps businesses discover international telecommunications solutions. He has over 10 years of telecom experience and has worked extensively in the United States and Asia. Luke is an Ironhack / Pine Crest alumni and a Penn State Football Fanatic!

Posts by Luke Genoyer:

BYOD: What is Bring Your Own Device?

Interested in creating a more productive and employee-friendly office environment? You may want to consider adopting a Bring Your Own Device (BYOD) policy. Here we will explain what a BYOD …Read More »

11 Global Expansion Best Practices to Enter New Markets

Is global expansion on your next business meeting agenda? Any business aiming for success will consider entering the global market at some point. This is because expanding beyond your immediate …Read More »

What is First Call Resolution?

First call resolution (FCR) directly impacts customer satisfaction and retention. It is, therefore, recommended that your business or call center measure and track this KPI regularly. Here is a guide …Read More »

What is a Universal International Freephone Number (UIFN)?

Do you have customers in different parts of the world and are struggling to maintain unified communications? In this guide, we share everything there is to know about UIFN, or …Read More »

5 Ways on How to Do a Winning Product Demo

A product demo goes a long way when trying to sell your business’ product or services. For some businesses, it can make or break the sale. And so, as a …Read More »

44 Industries That Need Great Customer Support (2020)

Customer support is essential for almost every business. This is because how you treat and serve your customers directly impacts customer satisfaction. And quality support helps you retain more valuable …Read More »

6 Ways to Get People to Buy Your Product

Most sales reps constantly contemplate: how can you get people to buy your product? What can you do to quickly close a deal that you have been working on for …Read More »

Top 11 Qualities of a Successful Sales Rep

What does it take to be the best sales rep out there? Here are 11 top qualities every salesperson who wants to be successful should have. A critical eye and …Read More »

Top 9 Virtual Phone Number Providers [2020]

Choosing a virtual phone number provider can be a daunting task. There are so many service providers that exist in today’s market. This guide helps you navigate the best virtual …Read More »

The History of Toll Free Numbers

Many successful businesses today subscribe to a toll-free number service. A toll free number allows callers to reach an individual or business without needing to pay for the call. Businesses …Read More »

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