Healthcare Call Center Solutions

Use our reliable, global voice service to handle incoming and outgoing patient calls. A simple cloud-based solution for your existing phone system.

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Leading Healthcare Companies Choose Global Call Forwarding

Manage calls through one central platform

Make and receive all calls through an online platform. Organize call flows for different inbound call volumes.
Maintain business continuity with various routing and failover strategies.
Ensure patients and care teams can contact your organization at all times.

“We are very happy with the service and use of the toll free numbers. We have had no complaints regarding the service. If there is ever an issue with the service, we contact the team immediately and they resolve the issue within 15 minutes. We see ourselves using the service for a long time.”

— José Reyes, Network & IPT Administrator, Novartis

Integrates with your favorite CRMs

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Improve response rates with outbound calling

Make long-distance and international calls from any location and device with the GCF Softphone.
Use Outbound Calling and local numbers to increase response rates and connect with new global prospects.

Experience high-quality, reliable voice

Communicate with customers and prospects without interruptions with crystal-clear call quality.
Our global network built with years-long connections offers you a reliable service with 99.999% uptime.

Top Healthcare Calling Features

Advanced Routing & IVR:
Route calls with custom rules based on time, location, etc., and provide 24/7 support to customers, globally.

Outbound Caller ID:
Increase response rates by “masking” your outgoing caller ID and displaying another phone number you have with us.

Call Detail Records and Analytics:
Track call activity with real-time data. Get to know your clientele better by reviewing call logs, recordings, and voicemails.

Track call activity with real-time data

Keep a close eye on call activity with call detail records (CDRs). Analyze your call volume and adjust users and routing strategies to align with the needs of your organization and customers. Assess call logs to determine call center and agent performance.

Benefit from 24/7 support

With a dedicated account manager and 24/7 tech support, rest assured your phone system is in the right hands. Get help quickly with our knowledge base, how-to guides, live chat, and phone support.

Use AI insights to automatically extract hidden insights and opportunities from customer calls.

Sentiment Analysis

Evaluate the emotional tone of calls, identifying positive, negative, or neutral sentiments to enhance customer insights.

Call Summary

Get a concise overview of call details, including duration, participants, and key insights, powered by advanced AI.

Call Transcription

Accurately transform calls into detailed, searchable text, capturing every word for easy review and reference.

Call Translation

Instantly convert VoIP conversations into text across multiple languages, ensuring seamless communication and accessibility

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Featured Content

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Novartis & Global Call Forwarding

Customer Story

Since 2011, Global Call Forwarding has supplied Novartis with international toll-free numbers for different parts of Latin America and the Caribbean.

IVR for Healthcare Services

Blog

IVR is a telecom service that answers and distributes incoming calls. Businesses integrate IVR into their communication systems to manage inbound call volumes.