Healthcare Call Center Solutions

Use our reliable, global voice service to handle incoming and outgoing patient calls. A simple cloud-based solution for your existing phone system.

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Leading Healthcare Companies Choose Global Call Forwarding

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Manage calls through one central platform

  • Make and receive all calls through an online platform. Organize call flows for different inbound call volumes.
  • Maintain business continuity with various routing and failover strategies.
  • Ensure patients and care teams can contact your organization at all times.

“We are very happy with the service and use of the toll free numbers. We have had no complaints regarding the service. If there is ever an issue with the service, we contact the team immediately and they resolve the issue within 15 minutes. We see ourselves using the service for a long time.”
— José Reyes, Network & IPT Administrator, Novartis
5 star
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Improve response rates with outbound calling

  • Make long-distance and international calls from any location and device with the GCF Softphone.
  • Use Outbound Calling and local numbers to increase response rates and connect with new global prospects.

Experience high-quality, reliable voice

  • Communicate with customers and prospects without interruptions with crystal-clear call quality.
  • Our global network built with years-long connections offers you a reliable service with 99.999% uptime.


Top Healthcare Calling Features

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Advanced Routing & IVR:
Route calls with custom rules based on time, location, etc., and provide 24/7 support to customers, globally.
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Outbound Caller ID:
Increase response rates by “masking” your outgoing caller ID and displaying another phone number you have with us.
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Call Detail Records and Analytics:
Track call activity with real-time data. Get to know your clientele better by reviewing call logs, recordings, and voicemails.

Track call activity with real-time data

Keep a close eye on call activity with call detail records (CDRs). Analyze your call volume and adjust users and routing strategies to align with the needs of your organization and customers. Assess call logs to determine call center and agent performance.

Benefit from 24/7 support

With a dedicated account manager and 24/7 tech support, rest assured your phone system is in the right hands. Get help quickly with our knowledge base, how-to guides, live chat, and phone support.


Featured Content

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Customer Story

Since 2011, Global Call Forwarding has supplied Novartis with international toll-free numbers for different parts of Latin America and the Caribbean.

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IVR is a telecom service that answers and distributes incoming calls. Businesses integrate IVR into their communication systems to manage inbound call volumes.

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Customer Story

Healthy Stuff expands global support coverage with phone solutions from GCF.

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Global Call Forwarding offers resourceful communication solutions that can help increase sales and enhance customer relations.

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Enhance global voice communications for your healthcare company with a simple cloud-based solution for incoming and outgoing calls." />

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Phone numbers available across the globe.

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We've been in business since 1996.

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