Healthcare Call Center Solutions

Use our reliable, global voice service to handle incoming and outgoing patient calls. A simple cloud-based solution for your existing phone system.

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Leading Healthcare Companies Choose Global Call Forwarding

Manage calls through one central platform

Make and receive all calls through an online platform. Organize call flows for different inbound call volumes.
Maintain business continuity with various routing and failover strategies. Ensure patients and care teams can contact your organization at all times.

Improve response rates with outbound calling

Make long-distance and international calls from any location and device with the GCF Softphone.
Expand your client base by establishing a local presence in target regions. Use custom caller IDs and local phone numbers to improve response rates.

Experience high-quality, reliable voice

Communicate with customers and prospects without interruptions with crystal-clear call quality.
Our global voice network, built with years-long connections, with local and global operators means you benefit from a reliable phone system with a 99.999% uptime.

“We are very happy with the service and use of the toll free numbers. We have had no complaints regarding the service. If there is ever an issue with the service, we contact the team immediately and they resolve the issue within 15 minutes. We see ourselves using the service for a long time.”

— José Reyes, Network & IPT Administrator
Novartis

Top Healthcare Calling Features

Advanced Routing & IVR:
Route calls with custom rules based on time of day, caller ID, etc., and provide 24/7 customer support to customers, no matter their location.

Outbound Caller ID:
Increase response rates by “masking” or hiding your outgoing caller ID and displaying another phone number you have with us in its place.

Call Detail Records and Analytics:
Track call activity with real-time data. Understand your clientele better by reviewing call logs. Download recordings and voicemails to analyze performance.

Track call activity with real-time data

Keep a close eye on call activity with call detail records (CDRs). Analyze your call volume and adjust users and routing strategies to align with the needs of your organization and customers. Assess call logs to determine call center and agent performance.

Benefit from 24/7 support

With a dedicated account manager and 24/7 tech support, rest assured your phone system is in the right hands. Get help quickly with our knowledge base, how-to guides, live chat, and phone support.

Featured Content

An image of contact center solutions for healthcare companies.

Novartis Provides Phone Support throughout Latin America using GCF

Customer Story

Since 2011, Global Call Forwarding has supplied Novartis with international toll free numbers for different parts of Latin America and the Caribbean.

Interactive Voice Response (IVR) for Healthcare Services

Blog

Interactive voice response is a telecommunication service that uses automation to answer and distribute incoming calls. More and more businesses are integrating IVR into their office communication systems to manage calls and free agents for more complex calls and tasks.

Healthy Stuff Expands Support Coverage with GCF

Customer Story

Healthy Stuff offers a range of products and services online that are focused on health and wellbeing. They have been in the industry for 11 years offering health testing along with products and services meant to restore natural balance in one’s body.

Extremely Useful Communication Solutions for Healthcare Services

Tips

Maintaining strong internal and external communication is important for businesses of every kind. Whether to schedule appointments, answer queries, or collaborate between different departments, having a strong communication system is essential to the successful running of healthcare services.

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