Zendesk VoIP Integration with Global Call Forwarding

Bring your Zendesk and Global Call Forwarding phone service together with this VoIP integration.

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Boost Voice Communication with Zendesk Telephony

As a Global Call Forwarding customer, you have access to our cloud communication solutions. We’ve built our service to work efficiently with other business applications such as PBX and CRM services.

Set up this “out-of-the-box” integration in just a few clicks. No coding or developers needed!

With our Zendesk VoIP integration, you can centralize business communication and access essential telephony functionality — all in one place!

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Benefits of using the Global Call Forwarding and Zendesk integration:
  • Easy deployment — start calling in minutes
  • Centralized call management — handle communication in one place
  • Call logs and history — gain insights into your team's performance
  • International calling — improve connection rates with a local caller ID
  • Advanced features — access a wide variety of cloud calling features

What Can You Do with the Zendesk VoIP Integration?

Connect your Zendesk and Global Call Forwarding services together to streamline business communication and improve caller experience.

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Clickable links within your CRM to make place calls efficiently

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Call Logging

Add key call details such as call dates, summary, notes, and more

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Call Pop

View customer information via automatic screen “pops” when answering their call

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Access and integrate information between both Zendesk and GCF seamlessly

Make & Receive Calls within Zendesk

Easily place and answer calls from within your CRM instead of switching platforms. All numbers within the CRM have clickable links. So, with click-to-dial, teams can call customers with just one click, improving efficiency.

Centralize Communications and Save Time

Agents can save time by quickly accessing our softphone in the Zendesk dashboard. Create new contacts, track leads and opportunities, and resolve tickets while on call. Always be on the same page as your customers.

Log Calls Automatically

With two-way synchronization, make important notes and track opportunities by logging your calls with the associated account in Zendesk. Edit your notes and contact records to update all customer interactions in real time.

Review Call History and Recordings

Need to review past conversations? Or evaluate call traffic? Access call history, customer notes, recordings, and more to get a full view of caller interactions. Managers can easily see call activity between leads and sales or support reps.

Access International Calling

Establish a local presence and connect with customers in over 200 countries with international phone numbers from more than 150 countries. View the available countries on our Country Coverage page.

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How to Use the Zendesk Telephony Integration?

To use the Zendesk-GCF integration, you need to be an existing customer of Global Call Forwarding and must activate the option for Zendesk VoIP integration in the Zendesk marketplace.

You can also get the GCF integration from the Zendesk Marketplace.

All you need to get started is:

  • Global Call Forwarding Outbound Calling plan — Basic or higher
  • Zendesk subscription
  • GCF Softphone app — download for free from the Microsoft Store (optional)
  • GCF Click-to-Dial Chrome extension — from the Chrome web store (optional)
  • Zendesk extension — activated via the GCF control panel.

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Get a free consultation with a business phone system specialist.

Reach out and a Global Call Forwarding expert will get back with you shortly.

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