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customer case study

Healthy Stuff Expands Support Coverage With Global Call Forwarding

 Healthy Stuff
  • Company Name: Healthy Stuff
  • Industry: Health & Wellness
  • Founded: 2008
  • Client Since: 2018
  • Website: www.healthystuff.com

Overview

Healthy Stuff offers a range of products and services online that are focused on health and wellbeing. They have been in the industry for 11 years offering health testing along with products and services meant to restore natural balance in one’s body.

They are a leading manufacturer and distributor of food allergy and food intolerance tests. Their main brands are Test Your Intolerance and Allergy Test. Healthy Stuff has more than 9,000 customers per month and they have an outstanding 97.6% customer satisfaction rating.

Home » Customer Stories » Healthy Stuff
Chris West
“Fantastic service … it just works. I’ve never had any issues.”
– Cris West, Director of Operations

Challenge

Healthy Stuff is headquartered in the United Kingdom, but they do business in 48 different countries around the world. It can be challenging and expensive for them to communicate with clients in other countries.

Most of their customer interactions take place over live chat and email. There are certain customers, however, who prefer to speak with a representative over the phone. Customers will sometimes call Healthy Stuff to get their results over the phone or to resolve questions.

Purchasing can also be done over the phone. Healthy Stuff finds that having a toll-free or a local number gives potential customers more confidence to make a purchase. This helps build trust and faith in the company.

The previous system that Healthy Stuff used had reliability problems and sometimes the numbers didn’t work. They would need to review call detail records and test the numbers on a regular basis to make sure that the phones worked.

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Solutions

We provide Healthy Stuff with a simple-to-use, easily managed phone system that is used by their sales and support teams. They have toll free numbers for Australia and Ireland, as well as a US phone number that forward calls directly to their business phone lines in the United Kingdom.

Results

With the virtual phone numbers that we provide from target countries, Healthy Stuff now has proper phone coverage that they need to communicate effectively with customers around the world. This allows their customers to reach or connect with them easily, irrespective of their location.

Therefore, potential and interested customers feel more confident when making purchases and existing customers can receive the high-level of customer service that they are accustomed to when dealing with Healthy Stuff.

Healthy Stuff plans to continue its global expansion in the coming years.

Global Call Forwarding has provided Healthy Stuff with reliable communication tools they need to manage their international customer base and continue to provide their excellent customer service.

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A Company You Can Trust

Experience unmatched expertise and support from leaders in the industry.

140+

Countries

Phone numbers available across the globe.

24/7

Support

Reach us via phone, chat, website, and email.

25

Years

We've been in business since 1996.

A+

Rating

The BBB gives us their highest rating.