Interactive Voice Response (IVR) for Healthcare Services


Use office automation tools to increase productivity and efficiency and support your office communication needs. Interactive voice response (IVR) is one such service that can help you organize incoming calls so you can better serve your callers.

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IVR: An Office Automation Tool

Interactive voice response is a telecommunication service that uses automation to answer and distribute incoming calls. More and more businesses are integrating IVR into their office communication systems to manage calls and free agents for more complex calls and tasks.

Such a system can identify why a call is being made and transfer the caller to the right department. In some cases, it can even assist the caller in completing a task such as making a payment or getting product information. Using IVR for your healthcare service can vastly improve caller experience and, by extension, customer satisfaction. IVR is excellent for providing information to customers in a fast, efficient manner.

Healthcare Services That Can Benefit from This Service

Whether you are a medical answering service or a healthcare service that handles inbound and outbound calls in-house, an IVR service can help organize incoming calls so you can better serve your callers and clients. Healthcare services that can use IVR include:healthcare call recording

  • Care centers
  • Clinics
  • Clinical trials
  • Corporations focused on research and development
  • Mainline, established pharma companies
  • Dental practices
  • Hospitals
  • Insurance and claim management
  • Medical services centers
  • Online and virtual patient care
  • Patient care and wellness
  • Therapy and rehabilitation

Businesses of different sizes can use this service to create an organized phone system that supports and enhances customer support efforts. Callers who find their concerns resolved quickly and easily are more appreciative of the business and will recommend their services to others.

 

What Can You Achieve with an IVR System?

Customers and patients call healthcare services for a variety of reasons: to request information, refill prescriptions, schedule appointments, and more. It is important therefore to be able to handle inbound call volumes and provide them the information and assistance they need. Here are some ways your healthcare service can use IVR:

  • Collect new patient information
  • Schedule appointments
  • Provide drug information
  • Collect feedback
  • Process payments
  • Record prescription refill requests
  • Perform basic clinical trial screenings
  • Register complaints and issues
  • File insurance claims
  • Provide recall information, and more

Keep callers up-to-date with important and essential information, process requests and payments, and more with an organized and manageable system. And watch as more and more callers will develop trust in your service. Take advantage of additional useful communication tools for healthcare services to help your business further.

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Where Can You Get This Service?

We offer this service as part of our virtual phone number plans. To purchase and set up IVR, follow these steps:
  1. Sign up for a new virtual business number on our homepage.
  2. Add optional advanced features such as Call Recording, Outbound Calling, SMS Forwarding.
  3. Complete your payment.
  4. Receive confirmation from customer service.
  5. Design and set up the IVR through your control panel.
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Creating an IVR System for Your Business

To design and set up IVR for your healthcare service, you first need to purchase the service from a virtual service provider. Then, you can create the phone tree from the provider’s control panel. Here, you can decide what steps and tasks will be made available to callers. Remember that a simple and easy-to-follow system is much better than one that is complex and asks too much of its callers.

Start by having callers choose what language they want or what main category they need help with. For example, a pharmacy may create a phone tree template as such: Press 1 for information about specific drugs. Press 2 for recall information. Press 3 to renew prescriptions. Press 4 to register a complaint. Press 5 for office hours. Then, based on caller input, the IVR can provide more information through pre-recorded messages or transfer the caller to the right department and agent.

All Plans Include

  • advanced ivr IVR/Auto Attendant
  • call recording Cloud Call Recording
  • voicemail Virtual Voicemail
  • unlimited extensions Call Flow Designer
  • time of day Time of Day Routing
  • country forwarding Geographic Routing
  • simultaneous ringing Simultaneous Ringing
  • sequential forwarding Sequential Routing
  • account management Outbound Calling
  • country forwarding Outbound Caller ID
  • account management Number Masking
  • failover forwarding Failover Routing
  • enterprise api Call Blocking
  • local ringback Local Ringback Tone
  • fax to email Fax to Email
  • greeting Rollover Minutes

Give Callers a Reason to Call

Businesses need to demonstrate the ability of trust and credibility to potential customers. To do this, you must be available, reachable, and helpful. And IVR can support you in these efforts. It makes your service accessible, assists callers in completing set tasks, and presents your company as one that is trying to offer good and reliable customer service. For more information about IVR, call us at 1 (888) 908 6171 to speak with an expert.

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