What Type of Pharmaceutical Services Can Benefit from Toll Free Numbers?
Pharmaceutical companies offer a variety of services to healthcare providers as well as customers (patients). These are the areas that can most effectively benefit from a toll free number:
- Established pharma companies
- Brand developers
- Corporations focused on R&D
- Generic pharma companies
- Contract research and manufacturing services
- Clinical trials
Because of these services, such companies generally have a high incoming call volume with providers and patients calling time and again to find out information about a product or clinical trial. With toll free numbers, callers don’t have to jump through hoops to get the important information they need. Your company automatically becomes a trustworthy and credible one that takes the effort to provide convenient means for contacts to get in touch with you.
What Can You Achieve with a Toll Free Service?
A toll free service will make your pharmaceutical company more accessible. Wherever you are located, you can answer calls from local and international clients. Here are some tasks you can achieve with a toll free number:
- Provide drug information
- Quality complaints
- Recall hotlines
- Provide information to medical professionals
- Customer support and assistance
- Storing patient data
- Clinical trial screening and enrollment
- Collect feedback
Having a toll free number also demonstrates care for the customer. Healthcare is a complex and sensitive field. Users, patients, and providers need to have the necessary information about drugs and prescriptions to be comfortable enough to use them. Being able to quickly contact a pharmaceutical company then becomes a priority. And so, using a toll free number makes your company much easier to contact.