Zoho VoIP Integration with Global Call Forwarding

Bring your CRM and Global Call Forwarding phone service together with this Zoho CRM Softphone integration.

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Boost Voice Communication with Zoho VoIP Integration

As a Global Call Forwarding customer, you have access to our cloud communication solutions. We’ve built our service to work efficiently with other business applications such as PBX and CRM services.

Set up this “out-of-the-box” softphone integration in just a few clicks. No coding or developers needed!

With our Zoho softphone integration, you can centralize business communication and access essential telephony functionality — all in one place!

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Benefits of using the Global Call Forwarding and Zoho CRM Softphone integration:
  • Easy deployment — start calling through the GCF softphone in minutes
  • Centralized call management — handle communication in one place
  • Call logs and history — gain insights into your team's performance
  • International calling — improve connection rates with a local caller ID
  • Advanced features — access a wide variety of cloud calling features

What Can You Do with the Zoho CRM Softphone Integration?

Connect your Zoho and Global Call Forwarding services together to streamline business communication and improve caller experience.

click call
Click-to-Call

Place calls directly from the CRM

data sync
Data Synchronization

Automatically link information between both platforms

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Integrated Contacts

Sync, search, and filter through business contacts

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Call Transcription

Transcribe incoming and outgoing voice calls and read them as texts.

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Voicemail

Forward voicemails to multiple desired email addresses and access them on the go.

call recording
Call Recording

Review conversations and customer interactions with an inbound and outbound call recording software.

Make & Receive Calls within Zoho

Easily place and answer calls from within your CRM instead of switching platforms. All numbers within the CRM have clickable links. So, with click-to-dial, teams can call customers with just one click, improving efficiency.

Centralize Communications and Save Time

Agents can save time by quickly accessing our softphone in the Zoho dashboard. Create new contacts, track leads and opportunities, and resolve tickets while on call. Always be on the same page as your customers.

Log Calls Automatically

With two-way synchronization, make important notes and track opportunities by logging your calls with the associated account in Zoho. Edit your notes and contact records to update all customer interactions in real time.

Review Call History and Recordings

Need to review past conversations? Or evaluate call traffic? Access call history, customer notes, recordings, and more to get a full view of caller interactions. Managers can easily see call activity between leads and sales or support reps.

Access International Calling

Establish a local presence and connect with customers in over 200 countries with international phone numbers from more than 150 countries. View the available countries on our Country Coverage page.

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How to Use the Zoho VoIP Integration?

To use the Zoho-GCF integration, you need to be an existing customer of Global Call Forwarding and must activate the option for Zoho VoIP integration in your control panel.

You can also get the GCF integration from the Zoho Marketplace.

All you need to get started is:

  • Global Call Forwarding Inbound or Outbound Calling — Basic or higher plan.
  • Zoho CRM subscription.
  • GCF Softphone app — download for free from the Microsoft Store (optional)
  • GCF Click-to-Dial Chrome extension — from the Chrome web store (optional)
  • Zoho CRM extension — activated via the GCF control panel.

Featured Content

click-to-call feature
Blog

Click-to-call allows users to initiate calls by simply clicking on a phone number or call button.

zoho setup
Support

Learn how to set up the GCF Zoho VoIP integration with this quick how-to guide.

sales pre-call checklist
Resource

While selling comes naturally to some people, it is always a good idea to prepare for each call.

using zoho gcf integration
Resource

Add advanced calling capabilities and optimize business communication by integrating GCF with Zoho.

Get a free consultation with a business phone system specialist.

Reach out and a Global Call Forwarding expert will get back with you shortly.

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