Our Authors
About: Meryl D'Sa-Wilson
Bio: Meryl D'Sa-Wilson writes about travel, fashion, social issues, books, communications, and various cultures. She dabbles in fiction, nonfiction, reviews, interviews, blogs, and other types of content. She reads, she teaches, she pets dogs, she adores cats, she loves ginger wine and all kinds of peppers.
Posts by Meryl D'Sa-Wilson:
What is a DID Number? Definition and Benefits
Learn how having a DID number for every department in your office can help streamline business communication and call management. Here we explain how DID numbers work, what these numbers …Read More »
How to Choose the Right Softphone for Your Company?
Picking the right softphone for your business determines how your business interacts with its customers and vice versa. Find out how to choose a softphone with relevant features and add-ons …Read More »
9 Voice of the Customer Best Practices and Common Mistakes
Customer feedback is crucial in understanding the value your business offers its customers and how customers are using your products and services. Customers who don’t find value or growth will …Read More »
10 Ways to Manage High Call Volume
Struggling with managing your business’ high call volume? Your business might have a high volume of calls for a variety of reasons: sales, promotions, new products, bugs, etc. However, these …Read More »
9 Tactics to Increase Customer Lifetime Value (CLV)
Knowing your customers’ value and how much they bring back to your business is essential in understanding where your business stands and what it can do to increase revenue and …Read More »
How Empathy Can Improve Customer Service Efforts
Customer service has always been central to the success of any business. However, the COVID-19 pandemic has greatly impacted how businesses offer customer support as well as customer service expectations …Read More »
10 Voice of the Customer Methodologies to Revolutionize Customer Feedback
Everyone is talking about Voice of the Customer (VoC) data as an essential tool to understanding your customers and improving their experience. But what is VoC and how do you …Read More »
Understanding Cold Calling vs Warm Calling
What is the best way to sell to a new lead? This is the age-old question. Salespeople and marketers have tried and tested different methods and approaches and have collected …Read More »
Global Call Forwarding vs Legacy Telecom Carriers
Considering an upgrade for your office phone system? Maybe your current service is hard to manage. You find yourself calling customer support every couple of weeks and they are not …Read More »