Our Authors
About: Meryl D'Sa-Wilson
Bio: Meryl D'Sa-Wilson writes about travel, fashion, social issues, books, communications, and various cultures. She dabbles in fiction, nonfiction, reviews, interviews, blogs, and other types of content. She reads, she teaches, she pets dogs, she adores cats, she loves ginger wine and all kinds of peppers.
Posts by Meryl D'Sa-Wilson:
The Ultimate Pre-Call Checklist [+Free Download]
With sales driving business growth, there is a lot of pressure to perform well on B2B sales calls. And while selling comes naturally to some people, it is always a …Read More »
What is B2B Sales?
Sales are what drive B2B companies to achieve target revenue and growth. But new technology, customer preferences, and competitive markets mean that selling is becoming more and more difficult. This …Read More »
A Guide to Telecom Compliance in the US and Globally
As a global business, maintaining regulatory compliance can be a major challenge; especially when it comes to telecommunications. Most businesses are unsure where to start and how to navigate the …Read More »
13 Ways to Manage High Call Volume
Lengthy hold times frustrate your callers – leading to poor customer experiences and low satisfaction rates. And after just one bad experience, 61% of consumers report they would stop purchasing …Read More »
What is an IP-PBX & How Does It Work?
Thinking of upgrading your business phone system to the cloud? IP telephony not only reduces communication costs but also boosts your phone system’s functionality. You can expect high-quality, reliable service …Read More »
Content Localization Guide: What is it and How to Build a Localized Content Strategy?
If you hang around marketing circles, you’ll hear the term ‘content localization’ quite often. But what is this relatively new marketing tactic and is it something your business needs to …Read More »
How to Display International Contact Phone Numbers on Your Website? (with Examples)
It seems pretty straightforward, right? Display your phone number on your website, so customers know how to call your business for support or sales. But, what if you have multiple …Read More »
Which International Phone Number Type is Right for My Business?
More than 76% of consumers prefer phone calls for support interactions. This means your business needs a way to offer reliable and convenient voice communication to customers worldwide. In other …Read More »
Top 8 Tips to Creating a Multilingual IVR
As a global business pushing into new markets, languages, and geographies, you should do everything possible to “localize” yourself. In other words, you want to make your global business appear …Read More »