Our Authors
About: Meryl D'Sa-Wilson
Bio: Meryl D'Sa-Wilson writes about travel, fashion, social issues, books, communications, and various cultures. She dabbles in fiction, nonfiction, reviews, interviews, blogs, and other types of content. She reads, she teaches, she pets dogs, she adores cats, she loves ginger wine and all kinds of peppers.
Posts by Meryl D'Sa-Wilson:
9 Benefits of Advanced Call Routing
Improving caller experience goes a long way in retaining existing customers and attracting new customers to your business. But how can you make it so callers don’t have a hard …Read More »
What is Call Routing?
Are you looking to improve caller experience when customers contact your business? Responsive phone support is crucial to increasing caller satisfaction. And one way to make your business reachable and …Read More »
9 Ways to Reduce Call Center Agent Turnover
Call center agent turnover (also known as call center attrition) is one of the greatest challenges call centers face regularly. Agents and employees leave for a variety of reasons from …Read More »
Improve Productivity With These Must-Have Business Phone Apps
Aren’t we all glad we have smartphones that make it easy to get things done within a few taps? There’s an app for almost everything these days. And this rise …Read More »
11 Key Responsibilities of a Customer Success Manager in a SaaS Company
Customer success is a crucial pillar for SaaS companies. This is because the time customer success managers (CSM) spend on improving customer engagement and reducing churn rate directly impacts the …Read More »
Using Phone Surveys to Understand Customer Pain Points
Are phone surveys dead? The short answer: no. However, with access to the internet and other channels of communication, phone surveys are often replaced with an email or post-chat survey. …Read More »
How to Create a CX Strategy for Global Customer Support
Customers can make or break a business. And any business paying more attention to only making money instead of improving customer experience will find it hard to retain customers. Customer …Read More »
How to Centralize Business Communication
Why should companies centralize business communication? What does centralized communication even look like? And can it really help improve productivity? Centralized business communication — like centralized processes — unifies all …Read More »
What is a DID Number? Definition and Benefits
Learn how having a DID number for every department in your office can help streamline business communication and call management. Here we explain how DID numbers work, what these numbers …Read More »