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What is a Call Group? (Benefits, Strategies, Use Cases)

An effective call flow creates a domino effect for your business. Your caller’s experience and satisfaction, first call resolution rates, and distribution methods all improve. Meanwhile, your hold times, abandonment rates, and missed calls decrease.

But, how do you achieve an effective call management system? Enter: call groups.

Understanding Call Groups and How They Work

A call group is a management feature that routes incoming calls to a specific “group” of phone lines based on your preset rules.

This is also referred to as a ring group. You can configure this feature to include particular agents, departments, or multiple teams.

So, how does this feature work? Call groups typically trigger when callers dial a specific number or select a particular IVR menu option. Group members receive inbound calls based on the ringing strategy you set up (more on that later).

If no one is available or the call goes unanswered, you can direct the call from there. Possible end destinations include your voicemail, a backup team, or even rerouting back to your IVR menu.

Call Groups vs. Hunt Groups

The term “hunt group” also comes up when talking about ring and call groups. However, this strategy differs from the others as it “hunts” for an available agent by ringing lines one after another.

On the other hand, ring and call groups offer multiple ringing strategies. So, you can customize it to fit your team’s needs.

Why Are Call Groups Important to Your Business?

Call groups streamline your business phone system by effectively distributing incoming calls across your teams. So, your customers get support faster and reach the agent most qualified to help them – even during a call volume surge. Additionally, your employees experience a balanced workload and equal opportunity at high-quality leads. And that’s not all!

Let’s look at 9 major benefits of using ring groups:

  1. Reduce call abandonment rates
  2. Better call distribution and even workload among agents
  3. Lower hold times
  4. Eliminate the chance of missed calls
  5. Improve call management, especially for high call volumes
  6. Enhance customer satisfaction
  7. Increase first call resolution rates
  8. Ensure calls are prioritized equally
  9. Boost employee productivity

Call Group Ringing Strategies

Ringing strategies determine the order in which call group members receive incoming calls. In most cases, these methods help lower wait times, avoid missed calls, and distribute calls effectively among your teams. There are 4 types of ringing categories available.

Let’s take a look:

• Simultaneous Ringing – When a call comes in, this strategy rings all grouped agents at the same time. The ringing stops once the call is answered. Simultaneous ringing allows staff to address calls as they arrive.

• Sequential Ringing – Known as sequential forwarding, this strategy rings grouped lines one right after another. So, if Agent A doesn’t answer or is helping another caller, the call moves to the next agent (Agent B) in your predetermined sequence. You can decide how much time the call rings for each agent before moving on to the next.

• Cyclic Ring Pattern – Also called round-robin routing or rollover ringing, cyclic ringing distributes calls equally across your groups. This strategy starts by ringing Agent A and moves on to Agent B if this rep is busy. The cyclic pattern will continue down your list and then cycle back to Agent A until the call is answered. This guarantees that workload distribution is proportionate since each member receives the same amount of calls.

• Random Ring Pattern – As the name suggests, this strategy randomly rings lines within a call group. With this method, you don’t have to worry about creating preset ringing rules or agent hierarchies. You just input your call group phone lines and you’re ready to go.

5 Call Group Use Cases

Most businesses create ring groups for their sales, support, IT, or accounting teams to serve customers better. Since this is a highly customizable call management solution, your setup may look different. It all depends on your business communication needs. Here are some ways your teams can use call groups:

1. Connect your teams – Whether you manage local, global, or remote teams, use this feature to connect teams and agents across multiple locations.

2. Establish backup teams – In case of high call volumes, create a backup team for overflow management. This ensures that no call goes unanswered, even if all other agents are unavailable.

3. Distribute based on experience – Consider delivering calls to the most experienced agents first. Or, flip the script and direct calls to those with the least experience for more hands-on training.

4. Encourage healthy team competition – Distribute sales calls simultaneously to incentivize your team and encourage fast response rates. Whoever answers first gets the sale! But give team members a chance to opt-out if they want.

5. Manage calls after business hours – Handle after-hours or holiday calls by forwarding them to alternate call groups.

What is the purpose of a call group?

How to Plan Out Effective Call Groups

Now that we’ve covered all the foundational information. Let’s get into how to successfully organize and configure ring groups as well as best practices for each. This way, you can gain the most benefits from this feature.

Step 1: Categorize your Staff

Think about how you’d like to organize your call groups. Do you want to divide groups by department, skill, location, or time zone? Agents can even belong to multiple ring groups. For example, Agent A is located in California and is a support team rep specializing in IT troubleshooting. So, you could include Agent A in 3 groups – the support team, West Coast time zone team, and IT troubleshooting team.

Best Practices
• Consider each agent’s level of expertise
• Opt for smaller, niche ring groups over one large unit

Step 2: Determine Your Distribution Method

Set up groups to receive calls from specific phone numbers or IVR menu inputs. Then, decide on your ringing strategy and the ringing order of each call group. For instance, if you decide on a sequential or cyclic approach, which agent will the system ring first? You can distribute calls based on availability, productivity, seniority, expertise, etc.

Best Practices
• Keep ring times between transfers short
• Pick a ringing strategy and order that speaks to your team’s strengths

Step 3: Establish Failover Strategies

If your business experiences high call volume influxes, your call groups may be flooded with calls. It’s essential to plan VoIP failover and overflow strategies if no one in a group is available. Some failover options include forwarding calls to a backup team or voicemail, providing callers with a callback option, or redirecting the call back to the IVR menu. This helps keep caller frustration low and reduces call abandonment caused by long wait times.

Best Practices
• Identify potential call flow problems, plan failover techniques accordingly
• List all available backup options (offshore call center, remote team, etc.), so you can utilize them fully

How to Set Up Call Groups with Global Call Forwarding

Once you sign up for our service, you can easily set up call groups in our online Control Panel. Here’s how to set up a call group within your Global Call Forwarding account:

  1. Log in to your Control Panel.
  2. Choose a phone service line and click on Settings.
  3. Select Call Forwarding from the horizontal menu and click Advanced Routing.
  4. Click on the orange Go to Rules button.
  5. Click the green Create a New Rule button. Add the description and select your desired days and times.
  6. Select Forward All Calls and add your preferred call group phone numbers.
  7. Then, choose your ring strategy under the Call Method section, either Sequential, Simultaneous, or Random.
  8. Click Save Rule.

Optimize your Incoming Call Flow with Call Groups

Choosing the right provider for your business’ communication needs makes all the difference when it comes to call management. Global Call Forwarding can help you optimize your incoming call flow through our online control panel.

Want to learn more about call groups from Global Call Forwarding? Speak with our representatives today or contact your account manager. Call us at +1 (561) 908-6171 or chat with us online!

Three 9s and Beyond: Guide to High-Availability Infrastructure

When purchasing cloud services online, you might come across numbers like 99.999% uptime or 99.9% uptime. And as far as uptime goes, “99 point anything” should seem reliable enough. After all, it’s so close to 100%, so how much can it really be lacking? And what do those extra nines mean?

It’s a lot more than we think. To put it in perspective, 99.9% adds up to more than 8 hours of downtime a year, while 99.99999% adds up to only 3.15 seconds a year. Let that sink in for a minute.

Depending on your business, you may need a high-availability setup with little to no downtime. To determine what that looks like, we put together a guide to high-availability infrastructure to help you understand the specific differences between three 9s, four 9s, and five 9s.

Let’s dive in!

Understanding the 9s: Three 9s vs Four 9s vs Five 9s

Most service providers — including telecom providers — guarantee a certain percentage of uptime. This is also known as a Service Level Agreement (SLA). Uptime refers to the time a machine or system is in operation and actively working. Downtime, then, is when the machine or system is inactive or unavailable for use.

Downtimes can occur for a few different reasons:

  • Electricity or internet outages
  • Moving devices and equipment around
  • Devices or equipment break down
  • Natural disasters
  • Updates and maintenance
  • Hacking or cyberattacks, and so on.

And if you don’t have a valid disaster recovery plan in place, downtime can lead to significant service interruptions. This means your teams cannot complete tasks or communicate with each other. When your business is not accessible, you will lose out on providing reliable customer service.

To combat this issue and reduce potential downtime, it is recommended that businesses build voice redundancy (failover and backups) into their systems. One way to do this is by incorporating high-availability infrastructure and services.

What is a High-Availability Infrastructure?

High-availability infrastructure is designed to provide a level of operational performance and uptime that is higher than normal within a set time period. In simpler terms, high availability (HA) creates reliable systems that continue to operate with little to no downtime.

What does this look like?

A high-availability infrastructure is created by using clusters of servers — with failover options in place — to monitor each other. This way, if one server fails, the backup server will activate. It restarts applications that were active on the failed server and gets everything up and running again.

A chart that high availability infrastructure and design.

Basics of High-Availability Infrastructure

One of the foundations of creating high availability is eliminating single points of failure — an element of the system that, if it fails, causes everything in the system to fail.

To eliminate various single points of failure, most high-availability architecture look something like this at the base level:

  • Traffic load is balanced between multiple servers with a load balancer. This way, when one server is offline, traffic is sent through the other server.
  • Two load balancers provide additional support. This way, if one load balancer fails, traffic can failover to the other one.
  • Since failover to a load balancer involves a Domain Name System (DNS) change, you may experience downtime. Solve this by adding a tool for rapid IP remapping. An Elastic IP can easily balance traffic between load balancers.

basics-of high availability infrastructure

Understanding the 9s: Three 9s vs Four 9s vs Five 9s Uptime

So, what do the 9s have to do with anything? The 9s determine the amount of availability. In other words, three 9s availability or five 9s availability is the percentage of time a network or service is accessible to a user in a given period, usually a year.

During that period, your service will experience high uptime, while the remaining 0.0001% is the downtime you may experience.

Here’s a table comparing the different uptime percentages and how much downtime you might experience:

A chart that compares four 9s versus five 9s availability.

99.9% vs 99.99% vs 99.999% Uptime: What Does Your Business Need?

Now, 100% uptime is rare with complex systems. So, most services — cloud services in particular — will offer between 99% and 100% uptime.

Shouldn’t 99.9% uptime be enough?

In theory, yes, 99.9% uptime should be reliable enough. But as you can see above, it will still lead to about 3 days of downtime a year and almost a full day (21 hrs) per quarter.

But the uptime your business requires depends on your systems and service demands. So, the real question is…

How much downtime can you afford?

And can you add additional failover options in place to make up for that downtime? When deciding what high-availability infrastructure should look like for your business, consider these questions:

  • How will my customers react if my service is down for 5 – 10 minutes? 1 – 3 hours? 12 hours to a full day?
  • What percent of revenue will my business lose at those same intervals?
  • Can I afford the costs of complex infrastructure?
  • How does the value compare to the risks that come with additional complexity?
  • Do I have the right people working to manage and scale the project?
  • Do we have an updated incident management process and a disaster plan for when systems are down?

What 99.999% uptime means for your business?

The industry recognizes 99.9% and above as good and reliable uptime. But when you compare 99.9% vs 99.999% — it is safe to say that anything above the five 9s (99.999%) is excellent uptime and availability. This is because the most downtime you will experience in a year is a meager 5 mins.

How Do You Achieve a High-Availability Business Phone System?

There are 2 ways to create a high-availability infrastructure for your business phone system with high uptime:

1. Choose the right providers

Find a provider that has high availability or multiple layers of redundancy built into their systems.

When choosing a cloud telephony provider, ask about:

2. Set up redundancy in-house

Build geo-redundancy into your VoIP system and set up failover capabilities. Some ways to do this include:

  • Add mission-critical applications and services within your network.
  • Ask your in-house IT and operation teams to manage backup solutions, such as using additional hardware and equipment to mirror main systems.
  • Buy equipment that is easy to use, repair, and update.
  • Organize teams, agents, and call groups to function as backups.
  • Automate wherever possible and monitor quality and performance.
  • Consider hosting systems and teams in multiple geographic locations.
  • Use advanced call routing strategies to forward calls to secondary destinations if the primary destination is unavailable. Failover forwarding, sequential ring, and simultaneous ringing will help you achieve this.
  • Test backup and disaster recovery plans.

How Can Global Call Forwarding Help?

Global Call Forwarding offers 99.999% uptime through our high-availability and highly-redundant global network. We can maintain this level of availability and reliability because of a few different reasons:

  • Multiple geo-redundant data centers spread globally
  • Decades of industry expertise
  • Long-term relationships built with local and global Tier-1 carriers, and more.

Find out if we are a good fit for your business by speaking with our telecom experts. Call us +1 (561) 908-6171 at or chat with us online today!

What is CPaaS? Communications-Platform-as-a-Service Explained

The Communications Platform as a Service (CPaaS) market has seen explosive growth since 2020.

Dozens of new industry use cases emerged as a global pandemic forced businesses to shift away from in-person communication toward digital interactions.

As a result, IT departments now require more easily maintained, customizable, and reliable network systems to power business communications. So, many IT infrastructure professionals are turning to CPaaS.

But what does CPaaS mean in layman’s terms? And how can your business use a CPaaS platform and APIs to improve communications in 2022?

CPaaS Definition

CPaaS stands for Communications Platform as a Service. It’s a platform that enables businesses to add real-time communications (like voice, video, and SMS) to their applications.

A communications platform is made up of several key components:

  • Voice, video, and messaging features
  • Cloud-based delivery model
  • Fully programmable and customizable communications APIs

The acronym might sound confusing, but CPaaS is basically just a set of communications APIs offered as a service.

In layman’s terms, CPaaS is a set of programming rules that allows businesses to program voice, video, and messaging functionality.

Developers can use these rules to add and remove communications features as they see fit.

With a CPaaS platform, there is no need for companies to build their own networks and backend voice infrastructure. They can just tap into a reliable, prebuilt network.

What is a CPaaS Provider?

A CPaaS provider offers application programming interfaces (APIs), code snippets, and web interfaces for businesses to add real-time communications channels to programs.

Essentially, CPaaS providers serve up cloud-based platforms for businesses to set up a complete cloud phone system with all the necessary bells and whistles.

Developers can choose from a range of features like voice, video, SMS, fax, and more to add to their communications systems. You can add these features through an online portal or via code.

CPaaS providers continue to improve their APIs, product documentation, and in some cases, software development kits. They also provide support and product documentation to ease the development process.

Types of CPaaS Providers

There are different types of CPaaS providers that you can choose from, depending on the needs of your business.

API Providers

These are pure software companies that leverage other telecommunications networks. They’re a great choice for businesses with simple telecom requirements that just need to deploy a solution quickly. But they’re not ideal when you need to achieve massive scale or build highly customized features.

API Providers that are also Network Owners

Another type of CPaaS provider is the telecom network owners that built APIs to complement their proprietary networks. This is an ideal CPaaS provider as you can use their networks and APIs to tap into large-scale and low costs.

The Big Telecom Giants

You’ve probably heard of the legacy telecom companies like AT&T, Sprint, Verizon, etc. They provide voice services and phone numbers. But, they’re not technically considered CPaaS providers.

How Big is the CPaaS Market?

CPaaS was a $5.9 billion market in 2020. It’s projected to surpass $17 billion by 2024. Obviously, the CPaaS market is already massive and growing quickly.

As enterprises transform their digital infrastructure and migrate operations to the cloud, this market is expected to grow.

However, the market is fragmented with a few major players dominating the market.

How Does CPaaS Work?

Communications APIs are at the heart of any CPaaS.

APIs are intermediaries that allow different applications to communicate with each other. In the case of CPaaS, your business would use these APIs to connect your software and applications with our backend telecommunications network.

To take full advantage of CPaaS, you would need developers with experience using APIs. You also need software and business systems that are capable of interacting with API endpoints.

However, CPaaS can also work through an online interface for businesses that don’t have developer resources. They can access communications features and implement those features with no-code or low-code.

CPaaS Examples

Here are the most common examples of CPaaS.

  • View available phone numbers and order numbers through an API or web interface.
  • Synchronize call detail records and recordings from a CPaaS provider with your own business systems via API.
  • Dialing a phone number and making a call through a softphone or PBX.

A good CPaaS solution should help you fulfill the communications needs of your business through:

  • Product and API documentation.
  • Code samples.
  • Code libraries for various platforms and languages.
  • Software Development Kits (SDKs)
  • Developer and customer support

Before choosing a provider, you’ll want to see real-life examples, API documentation, potential use cases, and a demo of how it works. This will help make sure you have the right solution.

Key Functions of CPaaS

We explained how CPaaS works above, but it’s important to get a better idea of its key functions. Here are some of the key functions and features you can access with CPaaS:

Outbound calls

Businesses can use CPaaS to access outbound calling and outbound call center functionality. CPaaS providers offer various APIs that enable outbound calling through business applications.

Essentially, your developers would embed code into your apps and business systems for calls.

Click-to-call is one of the major functions in this regard. With CPaaS, you would have the ability to make outbound calls, either by clicking on a phone number or clicking a call icon.

Inbound call routing

Inbound call routing is one of the main CPaaS features. With CPaaS, you can access virtual number inventories and provision numbers instantly.

Also, you can use CPaaS to customize how inbound calls are routed within your business. If you want to divert calls to a voicemail after-hours or ring multiple users at once, CPaaS makes that possible.

WebRTC calling

WebRTC is a newer technology that enables real-time communications over a web browser. CPaaS lets you tap into the power of WebRTC to receive and make calls over the internet.

Number masking

Number masking is a common CPaaS feature. Basically, you can hide or “mask” your caller ID to keep users’ identities secret. Ride-sharing and delivery apps use number masking, but many sales and customer support teams also mask their calls to increase response rates.

SMS & MMS

SMS is one of the key CPaaS features. The communications APIs can enable SMS and MMS to be embedded within your business tools. This makes omnichannel communication with your customers possible.

With this omnichannel functionality, employees and users can collaborate with each other and communicate with customers however they choose.

Video

CPaaS enables developers to embed video into their applications and software programs. Users can initiate video chats through native applications.

Not all providers offer video through their communications platform. But video is becoming more important as businesses transition to remote work and telecommunications.

Social media messaging

Social media is a preferred communication channel among younger generations. It’s great for customer engagement.

With CPaaS, your business can build multi-channel customer experiences on social media. For example, you can use social to chat with customers, send files, and check message receipts.

Benefits of Communication Platforms as a Service

CPaaS offers many advantages that make it a preferred choice among modern businesses.

For one, businesses that leverage CPaaS don’t need to build their own backend VoIP infrastructure. Instead, they can tap into an existing high-availability network maintained by their CPaaS provider.

As a result, the startup costs are much lower and less development-intensive.

Second, CPaaS lets you scale up and down as needed. You can add or remove phone numbers and communications features through your code. Compared to managing physical telecom hardware, CPaaS is much easier.

Finally, CPaaS uses a cloud-based delivery model that is highly redundant and incredibly reliable. You’ll never have to worry about major outages and downtime.

Common Use Cases

CPaaS has tons of use cases across a myriad of industries. The potential to enhance your business communications is practically limitless.

Some of the common use industries include contact centers, hospitals, educational institutions, and financial services companies.

CPaaS vs UCaaS vs CCaaS

In the last 20 years, Software as a Service (SaaS) has become increasingly popular as a software delivery model. SaaS is centrally-hosted software that is licensed on a subscription basis.

Along with the increasing popularity of SaaS, Communications as a Service (CaaS) has emerged as a popular option. Rather than businesses building their own communications systems from scratch and hosting their own infrastructure, they can tap into an existing communications platform on a subscription basis.

Some popular types of communications as a service are CPaaS, UCaas, and CCaaS.

This jargon might seem confusing, but it can be summarized pretty easily:

  • UCaaS is a one-stop platform that is mainly designed for internal collaboration. Everything, from video conferencing to voice and SMS, is pre-built inside a single environment.
  • CCaaS stands for contact center as a service. It is intended for businesses to communicate with their customers and provide support.
  • CPaaS lets businesses pick and choose which communications features they want. Developers can integrate cloud telephony and message into their existing applications a-la-carte.

Related: CCaaS versus CPaaS: What’s the Difference?

Talk to one of our telecom experts today or give us a call to learn more about CPaaS.

The Ultimate Guide to Toll-Free Number Porting

Locked in a low-quality toll-free service provider? Tired of paying high monthly bills? Want to add advanced call management features to your phone system? Thankfully, you’re not stuck with your provider.

With toll-free number porting, you can switch providers while keeping your number.

How?

Here’s an in-depth guide to everything you need to know about porting toll-free numbers to a new service.

Porting Toll-Free Numbers

Porting your toll-free number to a new service provider is a simple and quick process. You can switch providers to take advantage of a better and more reliable toll-free service. In this toll-free number porting guide, we will go over:

What is Toll-Free Number Porting?

Number porting is a cloud phone service solution that lets you move or port your number from one service to another. You can use number porting to switch from an old service provider to a new one while keeping the same phone number.

So, can toll-free numbers be ported?

Yes! You can port your business toll-free number from your existing provider to a new toll-free service provider – without changing the number. This type of VoIP porting lets you upgrade your service without purchasing a new number while adding advanced functionality.

Related: What is a Toll-Free Number?

Reasons to Port Your Toll-Free Number to Another Service

With toll-free number porting, you can get out of long-term contracts with low-quality or high-cost services. Additionally, as your business grows, you may need to scale your communications. Porting lets you choose a new and improved toll-free service provider with added communication functionality and features.

Here are the top benefits of porting your toll-free numbers and situations where you may need to switch to a new provider:

  • Stuck in long-term commitments with low value
  • Low voice and audio quality
  • High monthly bills
  • Lack of reliable and responsive customer and technical support
  • Add more global coverage with an international phone service provider
  • Moving or relocating offices to a new city or region
  • Network connectivity issues leading to a high number of dropped calls
  • Transition to cloud communication
  • Need for advanced call management features to support growing business communication needs
  • Consolidation of services to centralize business communication
  • Need for a reliable, flexible, and scalable phone solution

An image showing 8 reasons to port a toll free number.

How Does Number Porting Work?

To port your toll-free number, you must find the right toll-free service provider. Most cloud phone service providers offer toll-free number porting. You simply fill in a porting request and provide the necessary information.

Then, your new and old phone service providers will work together to port your phone number without any service interruptions.

Note: You should wait for a successful transition to your new service provider before canceling your old service (ending your existing contract).

Related: 9 Best US Toll-Free Number Providers in 2022

How Long Does it Take to Port a Toll-Free Number?

Number porting can take up to 2-4 weeks, but the process is faster in some cases. This usually depends on a few factors such as the country of the number needed, type of number, current provider, and the status of the number.

Our team always works as hard as possible to get numbers ported in the shortest possible time.

Toll-Free Number Porting Requirements

To port your toll-free number, you need to provide your new toll-free service provider with some crucial information. Here are the requirements for porting toll-free numbers:

  • Account number and passcode – associated with your account.
    List of all phone numbers – Includes all numbers and extensions your business would like to port to the new service.
  • Letter of Authorization (LOA) – Gives your new toll-free service provider permission to act on your behalf when communicating with your old provider. This letter usually contains crucial information about who can make decisions regarding your number(s).
  • Old provider and account number – Enables the two providers to communicate and work together to complete the process.
  • Copy of current phone bill – Includes necessary information (name and address registered with the current provider) about your existing phone plan. This also serves as proof of ownership of the number.

Check out the FCC’s number porting checklist to prepare for the porting process.

Toll-Free Number Porting Rules

According to the FCC porting rules, carriers and providers:

  • Must port a number upon receiving a valid request.
  • May not refuse to port a number.
  • Can charge for porting services.Can charge an early termination fee, especially for long-term customers.
  • May refuse to port if the customer has not paid for porting.

Potential Issues with Number Porting

Some roadblocks that may impact the number porting process include:

1. Number isn’t portable

These issues may interrupt the porting process:

  • The number is no longer in service — Your phone number isn’t active or has been terminated.
  • Incomplete rate center / no coverage — Your new toll-free provider doesn’t have coverage in your area.
  • No interconnect agreement — Your new provider does not have an agreement with the old carrier holding the number.

If you experience any of these issues during your porting process, you may need to find an alternative solution. An alternative solution would be to get a new toll-free number. Work with your toll-free service provider to find a more suitable solution.

2. Easily fixable issues

These issues may delay the porting process, but can be resolved:

  • Incorrect name and address — Contact information needed to prove ownership is incorrect.
  • Phone number was not found — Phone number entered incorrectly due to user error.
  • Porting a toll-free number — Toll-free numbers take longer to port, depending on the provider.
  • Limited porting options — Countries may have limitations on number porting.

Related: 5 Phone Number Porting Myths Debunked

How to Transfer a Toll-Free Number?

Here’s how to transfer your number to a new toll-free service:

  1. In most cases, you submit a porting request with requested documentation to your new toll-free service provider.
  2. The new provider reaches out to your old carrier.
  3. The old carrier confirms your identity to the new provider.
  4. The new provider notifies the Number Portability Administration Center (NPAC).
  5. NPAC creates a pending port and notifies the old provider.
  6. The new provider asks NPAC to activate the port.
  7. Upon activation, the port is broadcasted to the telecom industry network.
  8. Your new service will be activated.
  9. You can then terminate your old account.

How to Port Your Toll-Free Number to Global Call Forwarding

You can port multiple numbers to the Global Call Forwarding network. Our process is simple and quick. Start by submitting a porting request, and a customer service representative will be in touch with you within 24 hours.

Here’s how to port a toll-free number with Global Call Forwarding:

1. Check the Portability of your Numbers
You can keep your existing phone number if you remain in the same geographic area. But this is not always the case, so it is best to check whether your numbers are portable. We will also review the portability of your numbers for you. Call us at 1 (888) 908 6171 or submit a request.

2. Send us your Latest Invoice
Send us a copy of your latest invoice that includes your name, address, account number, and phone numbers.

3. Wait for the Transfer
The transfer may take a few days to a few weeks, depending on the number’s country. Keep your old service active during this transition period.

4. No Interruption of Service
Continue running your business with no service interruptions during the transfer of numbers.

5. Cancel your Previous Provider
Once your toll-free number has been ported to Global Call Forwarding, you can cancel your account with your old provider.

Switch to Global Call Forwarding

Ready to port your toll-free number to the Global Call Forwarding network? We are here to help you improve your business communication system. Call us at +1 (561) 908-6171 or chat with our experts!

What is Intelligent Call Routing?

Simple call routing strategies are a thing of the past in successful business phone networks. These strategies have become outdated as they often generated long wait times, multiple transfers, and overall caller frustration.

However, your business and teams can tackle these challenges head-on with an intelligent call routing solution. Smart call routing brings accuracy, responsiveness, and new functionality to your phone system. Let’s look at what this service is, how it works, and what it can do for your company.

Intelligent Call Routing For Your Business

Effective communication between businesses and consumers is essential in a customer’s lifetime. When customers contact your company, you want them to reach the best person or department to satisfy their needs. Smart call routing is an affordable cloud communication solution that helps direct callers to the right employee, leading to better call management.

In this short guide, we will go over:

  • Definition and Features
  • Benefits of Intelligent Call Routing
  • Common Use Cases
  • Smart Call Routing Best Practices

What is Smart Call Routing?

Smart or intelligent call routing systems receive incoming calls, gather information from or about the caller, and route them to the appropriate agent or department. Some intelligent routing services even help users complete simple tasks or answer frequently asked questions. This service feature helps streamline the caller’s experience by eliminating unnecessary transfers.

Some providers have a smart call routing package ready to use upon activation. Others have call routing services with access to customizable, advanced features. When applied to your system, features like Interactive Voice Response (IVR) make your routing intelligent. This type of routing strategy is also known as IVR call routing.

How Does Intelligent Call Routing Work?

Intelligent phone call routing works alongside your cloud phone system to effectively manage inbound calls. Once a call comes in, the system automatically redirects callers to the correct department based on collected caller information.

The system gathers this information by asking callers to select an option from the preset menu concerning the intent of the call. Users make their desired selection by dialing the appropriate keypad number or speaking their answer. The caller’s input then determines the routing destination.

In other cases, the system routes the caller based on the caller ID and the account attached to that phone number. There are a few different ways to employ intelligent call routing; you’ll need to work with your cloud phone service provider to understand available options.

Specific destinations and how your incoming calls move through your phone system depend on the routing rules you create. You can easily input new rules and manage your call flow using your provider’s online platform or contacting them directly. Your preset rules define your phone systems:

  • Menu prompts and options
  • Routing destinations based on caller input
  • Alternate routing destinations or failover forwarding
  • Ring times and strategies
  • Advanced routing strategies like holiday routing and more.

Advanced Features for Intelligent Call Routing

As mentioned earlier, some providers offer access to advanced features that transform your regular IVR call routing system into an intelligent one. This allows businesses with evolving needs to customize call management setups and scale as necessary. Or, if you have an existing system in place (such as PBX), this is an easy way to increase functionality.

So, what types of features contribute to a smart call routing system?

Here are a few that come in handy:

  • Advanced IVR (Auto-Attendant) – With this feature, an automated voice automatically answers inbound calls and communicates with callers. It provides general information, instructions, and menu options. Advanced IVR is capable of organizing, prioritizing, and transferring incoming calls to boost your system’s proficiency. And, you can design your IVR system from the ground up to fit your business needs.
  • Customized Greetings, Voicemails, and Prompts – These customization tools allow you to upload greetings and personalize your phone system. It is useful for instructions, menu prompts, branding, and promotions. Even more so, it impacts the customer’s initial impression of your company and your quality of service.
  • Ring Groups (also Hunt Groups) – This advanced feature lets you ring several lines among your departments, teams, or agents. With the ring group model, you can either ring all users at the same time (simultaneously) or in a specific order (sequentially). This strategy helps your teams never miss calls by distributing them effectively.
  • Call Flow Builder – A call flow designer is an interactive tool that allows you to create custom call flows. So, you have complete control over the call process and how it travels through your system. A well-structured call flow design helps improve caller experience and streamlines your communications.

Related: 6 Call Flow Templates for Efficient Business Communication

The image below shows an intelligent call routing diagram.
All of these features and more (like different routing strategies) help increase your network’s functionality and make smart call routing possible.

11 Benefits of Using IVR Call Routing

Smart routing is a popular solution for companies of all sizes that want to improve their phone system’s efficiency and overall performance. With a streamlined solution like IVR call routing, you can accurately distribute and route calls among your teams and deliver quick assistance to callers. This is beneficial for both your agents and customers, as it saves both parties time.

Let’s dig into all the benefits this feature offers:

  • Decrease call duration and wait times
  • Improve caller experience
  • Improve first call resolution (FCR)
  • Boost employee productivity
  • Manage this feature from any location
  • Reduce costs
  • Increase customer satisfaction
  • Better call reliability
  • Enhance network proficiency and functionality
  • Easy to set up
  • Never miss an important call

Intelligent Call Routing Use Cases

All types of businesses and teams can use smart call routing to efficiently manage inbound calls. So, to give you a better understanding of how companies and teams use IVR call routing, let’s go over some use cases:

• Businesses with high-call volumes – Intelligent routing helps businesses manage high-call volumes. It increases accuracy and handling capacity by routing callers to the correct agent or department. This way, callers avoid excessive wait times, multiple transfers, and repetitive explanations – which would otherwise lead to frustration and customer dissatisfaction. Instead, IVR call routing connects callers with the agent best-suited for their request the first time around. And in the process, it boosts your first call resolution rates and gradually reduces your call queue.

This image shows an example of intelligent call routing.
• Call centers – Maximizes a service center’s efficiency through call center IVR strategies and automation. Auto-attendants route callers to their chosen agent or department, significantly reducing hold times. Agents can then solve the customer’s issue and quickly move on to the next caller. So, your team’s productivity and customer satisfaction increases while your call handling times decrease.

• Sales and support teams – Some intelligent phone routing systems give you access to caller information like demographics or previous call history. Your system can then match reps with callers based on this data, resulting in better customer service.

• Remote teams – Whether you have a remote branch or your team works from home, intelligent call routing helps connect your teams – no matter their location. This is because the feature uses remote call forwarding to automatically route calls to any device. You can also use this as a failover forwarding technique. All you have to do is set it up in your service’s control panel.

Best Practices for IVR Call Routing

Here are some things to pay attention to when implementing IVR call routing into your phone system:

  • Map out your call flow or phone tree before inputting it into your system.
  • Keep IVR menu options short and simple. Avoid overloading callers with options.
  • Prioritize menu options based on common call topics or requests.
  • Consider your caller’s intent when creating your routing rules and call flow.
  • Don’t rely too heavily on phone system automation. Leave room for personalization.
  • Opt for a human voice when creating your menu, prompts, greetings, etc.
  • Monitor your network’s progress using system analytics.
  • Ask for customer feedback with phone surveys.

This image shows 8 best practices for intelligent call routing.

Ready to Add Smart Call Routing to Your Setup?

Global Call Forwarding offers intelligent call routing features with each of our phone number plans. To learn more about the benefits of advanced call routing or how to set up this service, call us at (561) 908-6171. Want to see it in action? Request a demo or chat with us online.

3-Way Calling: Benefits & How to Get

It’s no secret that collaboration and communication are two driving forces behind any well-functioning sales or customer support team. Your reps need to be able to communicate with others (co-workers, supervisors, managers, etc.) when the time arises. And in some cases, they may need to collaborate with others during a call with a customer. The ability to quickly add someone to the call saves time and moves the process (closing the sale or trouble ticket) along smoothly. That’s when having 3-way calling within your cloud phone system comes in handy.

What is 3-Way Calling?

3-way calling is a call management feature that allows you to add another person to an ongoing call. Other common terms for 3-way calling include call merging, conference calling, or call conferencing. To do this, you will have to initiate the second call and then merge the two calls together.

There have traditionally been a few different ways to add another person to a call:

  • Conference call numbers or codes
  • 3rd-party services
  • Call waiting, and so on.

But these resulted in reduced call quality and confusing mechanisms. It sometimes even led to the first call being dropped.

To solve these issues, phone service providers have made it easier to merge calls, leading to the birth of the 3-way calling feature.

Benefits of 3-Way Conference Calls

So, how can your business use 3-way calling? When conferencing with others, you can:

  • Collaborate internally on projects within customer service and sales teams
  • Conduct quick virtual meetings with important decision-makers
  • Offer more responsive service by getting help and support quickly
  • Save time on having two separate calls or meetings by having just one
  • Train new employees by showing them how to respond in certain situations
  • Boost customer satisfaction and caller experience by cutting down wait times and long transfers
  • Have faster and more efficient meetings and conversations
  • Increase first call resolution rates
  • Converse and collaborate across different departments, locations, and devices.

Call merging helps your teams connect and work together towards a common goal: improving your business’ sales and customer support initiatives. And with a cloud phone service provider, your teams can do this even during remote work periods.

How to Get 3-Way Calling with Global Call Forwarding?

An image of 3-way calling from the GCF Softphone.You can get 3-way calling with any phone service provider. Global Call Forwarding offers a variety of call management features and services along with our virtual phone number plans.

If you are a Global Call Forwarding customer, you don’t need conferencing numbers or codes to engage in a three-way call conference. You simply need an Outbound Calling plan. Then, you can download the GCF softphone and use the Merge feature to add another person to your ongoing call.

Get Outbound Calling and other advanced business communication features with Global Call Forwarding. Call us at +1 (561) 908-6171 or chat with our telecom experts today!

What is Remote Call Forwarding?

With the growing acceptance of remote and flexible working, it is important to equip your business with cloud-based tools that ensure employees continue working even if they cannot be present in the office.

VoIP services often grant you access to advanced features that help manage call flows and create a better caller experience. Among these features lies remote call forwarding. This feature especially comes in handy during unprecedented situations and remote work. But, it is not limited to those situations.

Forwarding Calls When Your Business Works Remotely

Remote call forwarding is an asset to businesses and teams looking to stay connected with customers while away from the office. This feature makes forwarding calls to any device from anywhere possible. So, you’ll never miss important calls or potential sales again. Advanced call forwarding meets both businesses’ and customers’ needs to connect.

What is Call Forwarding and How Does it Work?

Remote call forwarding (RCF) is a service feature that allows you to route incoming calls to another designated phone number, location, or device. Whether you’re in a different location or your team is spread across multiple areas, local and international forwarding enables consumers to reach your brand at the same number. This feature helps establish consistent business communication by ensuring every call to your number is answered, regardless of your location.

Incoming calls can be routed to any remote device or destination, including cell phones or international offices. Overall, international call forwarding provides businesses with flexibility by seamlessly routing incoming calls to desired destinations, anywhere in the world.

When Should You Use Remote Call Forwarding?

Call forwarding is a valuable communication tool, creating a seamless and reliable experience for your callers. This feature is customizable to your business needs. But when can your business make the most out of this service? It pays off the most in these circumstances:

  • Remote work – Remote call forwarding is a great way to connect your lines of communication across multiple physical locations. Customers can dial the same, familiar number and reach an available representative, regardless of location. RCF helps distributed teams transition to the work-from-home setting without sacrificing call reliability or quality.
  • Network issues – Whether your internet goes out or your service is interrupted, you can still receive incoming calls by forwarding them to another location or device. This service feature acts as a fallback or failover strategy, so you never miss an important call.
  • Emergency situations – Integrating failover forwarding into your business phone system prepares your company for emergencies that may close your office. When you enable call forwarding, all inbound calls route to an alternative phone, destination, or available agent. This helps your business avoid shutting down for an extended period without putting your team at risk. Remote call forwarding is also an excellent crisis communication tool. You can set up emergency messaging in your prompts or route calls to back up teams when necessary.

7 Benefits of Using Advanced Call Forwarding For Your Business

Remote call forwarding offers businesses of all sizes benefits like flexibility, customization, and increased functionality. Let’s take a look at the top 7 advantages of using RCF:

  1. Increased availability – You can forward calls anywhere! Your business remains accessible to consumers regardless of time, location, or issues. Set up rules for after-hours calls or remote backup teams to stay connected with customers.
  2. Flexibility – Not only can you forward calls to any device or destination, but you can also change up your rules at your convenience. This service makes setting up and modifying forwarding rules from any device and at any time simple and effective.
  3. No need for additional equipment – Since call forwarding is a cloud-based service, all you need is a VoIP service, a stable connection, and an internet-enabled device. So, you can skip the bulky hardware and complicated setup. You can even use your smartphone for business calls without exposing your private number.
  4. Never miss an important call – Set up advanced forwarding rules, like Find Me Follow Me, so you never miss another call. This feature allows customers to stay connected to your business and your team no matter either party’s location. It also helps prepare your business for any emergency situations or network outages.
  5. Cost-effective – Remote call forwarding eliminates the cost of additional equipment. As a VoIP service feature, it also is more affordable than a traditional phone service. You save on international and long-distance calling rates.
  6. Improve caller experience – By providing an accessible and reliable service, you can improve the way callers interact with your business. Customers will always be able to reach your business with questions or concerns.
  7. Fully customizable – Remote call forwarding is entirely customizable to your business needs. You control the handling of calls and how they flow through your system.

Get the Most Out of Your Remote Call Forwarding Service

To get the most out of this service, you’ll want to consider different aspects of the forwarding process. Here are some things to keep in mind when using this service:

  • Emphasize your brand – Whenever customers connect to your business, take the opportunity to reinforce your brand’s voice. It also helps to simply state your business name and other relevant information, so the caller knows they’ve reached the right company.
  • Ensure the stability of devices receiving forwarded calls – With a remote call forwarding system in place, you can route calls to any device or destination. But, this function is ultimately rendered useless if the device you’re forwarding calls to doesn’t work or has a bad connection. Make sure all devices included are stable and functional.
  • Shorten wait times – Try to shorten the amount of time calls ring at one number before transferring to another. You don’t want callers waiting for long periods at every number they are transferred to, which can lead to caller frustration.
  • Use basic IVR with menus and prompts – If you decide to add an IVR, menu, or prompt to your incoming call flow, make sure they are professional as well as short and to the point. Concise messaging helps keep the caller moving in their journey.

How to Set Up Remote Call Forwarding?

Ready to start connecting your teams and increase the functionality of your phone service? Remote call forwarding comes included with any Global Call Forwarding phone number plan. You can sign up on our website and start forwarding calls to locations and devices as needed. It’s easy to set up call forwarding (watch our video below) in our online control panel.

Call us at +1 (561) 276 7156 or chat with our experts online to learn more about this service today!

What are Call Detail Records (CDRs) and Their Benefits?

As the name implies, call detail records (CDRs) register all details of incoming and outgoing calls on your system. Whether you’re operating on a VoIP system, wireless phone, or PSTN, calls get logged in a CDR. You can use this feature for billing purposes, call tracking, evaluating success, and more.

Call Detail Records For Your Business

Call records (also known as call logs) contain detailed information logs about your phone network and users. This data can help inform areas of improvement for your business and help build a more effective service. This article will explore the benefits call detail records offer your business and how to use them.

What are Call Records?

Call detail records are data logs that document all telecommunication exchanges occurring on your network. More specifically, call records provide information on how and when the phone system was used. In other words, they log all billable phone activity on your network.

Most service providers typically upload CDRs to online portals or send them with your formal monthly bills. Usually, anyone on your phone network with administrative capabilities can access the records. The reports are never deleted and remain accessible forever.

What Information Do CDRs Include?

Your call detail records contain a wide variety of metadata to help you understand how employees and customers use your system. The reports are generally sorted by users or phone numbers and look like an itemized list. The information included in your call logs vary from service to service.

So, what kind of data could your call records include? Here are some examples:

  • Date and time
  • Call duration (minutes)
  • Caller ID
  • Location of call origination and destination
  • Destination number or number dialed
  • Completion status or reason for call termination
  • Type of call (toll-free, local, etc.)
  • Cost per call and total charge
  • Features used (SMS forwarding, call recording, etc.)
  • Call journey (extensions, IVR, etc.)

Additionally, CDRs might contain data related to your VoIP network, like IP address or port number. It is also important to note that call detail records do not include the contents of phone calls or text messages.

How is the Data Collected?

Software programs begin collecting data the moment you make or receive a call. Each call made on your network passes through a mediation layer which processes and converts call data into a specific format. When the data is properly formatted, billing systems and OSS applications can import the CDR to create your final bill.

When they enter the network, incoming calls are assigned a caller identifier (ID). The caller ID stays with the call throughout its entire journey, making call tracking possible.

Just remember, the data included in your call detail records depends on the type of software that collects the information and the provider you use.

6 Benefits of Call Detail Records

Call records enable your business to monitor all activity on your network and adjust your service accordingly. With this level of information, you can craft a more effective and successful business service. Here are the top 6 benefits of using call detail records in your company:

  1. Better call management
  2. Boost employee performance
  3. Optimize campaigns for success
  4. Identify quality leads and new target markets
  5. Improve caller experience
  6. Measure ROI of business calls and marketing campaigns.

6 benefits of call detail records

How Can Businesses Use Call Logs?

Although businesses primarily use call records for billing purposes, your company can use these reports in many different ways. Let’s take a look:

  • Monitor Employee Use – Businesses and team managers can use call detail records to evaluate employee performance. The data reflects the number of inbound and outbound calls, call duration, and more. So, you can see if employees are hitting their objectives or need more training.
  • Call Analytics – Using call records, you can quickly analyze call data to learn more about your customer’s needs. The data informs you on customer calling behavior, pain points, preferences, and more. With that in mind, you can enhance the customer’s experience and drive sales.
  • Identify Calling Trends and Patterns – CDRs give you the ability to identify patterns and variants on your network. Identify the peak time for incoming calls or which countries generate the most calls. With this information, your business can create a more effective service.
  • Campaign Tracking – When you assign a unique number to each of your marketing campaigns, you can use the records to track call metrics and evaluate a campaign’s success. You can see which campaigns generate more calls and, therefore, more customers.
  • Call Center Management – Call logs contain tons of beneficial information for call center managers. It provides you with basic record-keeping but also allows you to track call volume fluctuations, call duration, and more. This information helps boost the functionality and effectiveness of your call center.
  • Billing – Your business can use the reports to calculate how many minutes you’re using and adjust your budget accordingly.

How to Access Call Detail Records

Here’s a step-by-step process on how to access your CDRs with Global Call Forwarding:

  1. Log in to your Control Panel.
  2. Go to the My Phone Numbers tab on the left-side menu
  3. Choose a phone service line and click on Service Plan.
  4. Click on Activity in the orange bar.
  5. Then, choose what kind of calls you want to look at: Answered, All, or Missed.

Visit our Knowledge Base for further instructions on viewing or downloading your Call Detail Records!

Start Using Call Records to Improve Your Business

Call detail records come included with any Global Call Forwarding phone number plan. They are easily accessible through our online control panel. To learn more, speak with our sales team or your dedicated account manager at (561) 908-6171 or chat with us online!

Spice Up Your Business Holiday Voicemail Greetings [9 Templates + Ideas]

When is the last time you changed your voicemail? Or, the last time you got creative with it? With the holiday season drawing near, customized holiday voicemail greetings can give your business that extra dash of holiday cheer that customers will appreciate all season long.

Holiday Voicemail Greetings

Use the holiday season as an excuse to personalize your professional voicemail greetings. Whether you use the season to portray your fun personality, inform customers of holiday hours, or route calls to an open office, there are many options that suit your every business need.

The Perks of Sprucing up your Call Management this Holiday Season

Sprucing up your professional voicemail greeting does more than you think to engage customers, drive sales, and strengthen your brand’s personality. Here are some benefits:

Emphasize your Brand’s Identity
You can customize your messages to reinforce your brand’s identity. A strong brand personality entices consumers and can even convert them into loyal customers. With a custom holiday voicemail greeting, it’s easy to stand out from the competition.

Grow Customer Engagement
Unique holiday voicemail greetings allow your business to foster consumer engagement. Whether you’re encouraging customers to call back during normal business hours or promoting holiday offerings, consumers will appreciate your holly jolly messaging.

Holiday Routing
What if your business can’t take a holiday? For example, businesses that deal with emergencies or matters that demand immediate attention must always be available. If your business can’t solely rely on voicemail, consider holiday call routing. With this feature, your business can route inbound calls based on a holiday or selected time period. Holiday call routing ensures your customers receive the support they need, even if your team is out of the office.

Related: 6 Ways to Prepare Your Business for the Holidays

What to Include in your Voicemail

So, you’ve decided to customize your holiday voicemail greetings. But, what should you include in your message? Holiday greetings for businesses enable you to get creative and have fun while being professional. Spruce up your professional voicemail greetings with some puns, holiday wishes, or festive expressions. But, don’t forget to keep your message professional and concise. Here are the essential components of a good holiday message:

1. A Polite Welcome or Recognition: You want to start by acknowledging the caller. This could be as simple as a “Hello” or “Thank you for calling [business name].”

2. Who They’ve Reached: If you don’t introduce your business in your initial greeting, make sure to include it now. If you want, you can also add your name. The point is – people want to know who they are calling.

3. Briefly Explain Why You Missed The Call: This is where you can start to get creative. Throw in a pun or holiday expression. Overall, keep it simple while still letting the customer or your teams know why you are away.

4. When You’ll Return or Your Holiday Hours: Notify your customers on when you’ll return or get back to them. You can avoid specific dates; a rough estimate is fine. Or, simply inform consumers to call back during your updated holiday hours.

5. Give the Caller Another Contact Person or Method: If appropriate for your business, provide an emergency contact or backup communication method like email. This just gives the caller another option if their matter is urgent.

6. Call to Action: Finally, leave the caller with an objective. This could be anything from “Leave a message” to “Please call back during our updated business hours [state business hours].”

7. Don’t Feel Like Recording a New Message?: If recording messages isn’t your thing, but you still want that holiday cheer, consider implementing transfer or hold music. Give your customers a reason to happily stay on hold with classic holiday music, jazz, or even the office carolers.

Holiday voicemail greetings for business.
Source: DepositPhotos.com – Lic#415849070 ID#27446420

Holiday Voicemail Templates and Suggestions

Whatever tone you’re going for this season, we’ve got you covered with these holiday voicemail greeting templates:

Professional And to the Poinsettia

“ Hello, you’ve reached the office of [your name] at [company name]. I am out of the office until [estimated time frame]. Our updated holiday hours are [say hours or where they can find them]. Please leave your contact information at the tone and I will return your call. Happy Holidays.”

Hi, this is [your name or business name]. We cannot come to the phone right now as we are home for the holidays. We will be back in the office on [estimated time frame]. Please call back then, thank you.

“Thank you for calling [your name or business name]. Our offices are operating on our holiday hours [say hours or where they can find them]. We will get back to you during these hours. In the meantime, please leave your name and number. Season’s Greetings!

Hopeful and Bright

“Hello, you’ve reached [your name or business name]. We are currently away on holiday vacation. We will back on [estimated time frame] and return your call then. Warmest wishes during this Holiday Season.”

“We are happy to hear from you at [business name]. We will be closed for the upcoming holiday until [estimated time frame] and will get back to you then. Please leave your message after the beep. Hope the holidays bring you many reasons to smile!”

“Greetings! Thanks for calling [your name or business name]. Please be aware that our office hours have changed due to the upcoming holiday. Our current hours are [state hours or where they can find them.] We will get back to you as soon as possible. Please leave your contact information after this message. May your holiday be festive and the laughter be contagious.”

Funny (More Like Pun-ny) and Festive

“Season’s Greetings! You’ve reached [your name or business name]. Our office is currently closed until [estimated time frame]. It would be a tree-mendous help if you leaf your name and number at the tone. So we don’t fir-get to back to you as soon as we can. Thank you.”

“Thank you for calling [your name or business name]. As it snow happens, we are currently out of the office until [estimated time frame]. You snow the drill – please leave your contact info after the beep and we will Fa-la-la-la-follow up during our regular business hours [say business hours or where they can find them]. We wish you a happy holiday season!

Hello, thanks for contacting [your name or business name]. Unfortunately, we candy cane’t come to the phone right now as we are jingle bell rocking around town. Please leave your name, number, and a brief message so we can challah back at you on [estimated time frame/date]. Happy Holidays!

Wrapping Up!

Whatever approach you take for your holiday voicemail greetings, your consumers will appreciate the extra effort. There’s no time like the present to spread some holiday cheer through your professional voicemail greeting.

Want to learn more about custom phone greetings and call routing from Global Call Forwarding? Talk with our representatives today or contact your account manager. Call us at +1 (561) 908-6171 or chat with us online!

We wish you a wonderful holiday season!