Imagine you are in this position: your business is located in Atlanta, but your clients are in London. How do you maintain good communications with them while staying within your budget? The answer is simple; global phone numbers. Global phone numbers provide international local or toll free numbers, which your clients can call at no cost or for the price of a local call. All calls made on global phone numbers are forwarded to the number of your choice so that you won’t miss a call, wherever you are. Global phone numbers give you an edge over competitors because they allow you to expand your business worldwide, without having to set up physical offices in different countries.
Record Calls on Global Phone Numbers
When you start expanding your business with global phone numbers, one important thing you need to remember is to maintain the high quality of your customer service. The best way to do this is by recording and analyzing your calls; it doesn’t have to be a complicated task. Many companies that offer global phone numbers, such as Global Call Forwarding, provide a call recording service that is easy to manage. If you are not already actively recording your customer service calls, now is the time to do so.
Benefits of Call Recording with Global Phone Numbers
If you’re still not convinced, here are five benefits of recording incoming calls to your business:
- Improving call quality: Your business needs to strive to constantly improve your customer service so that your clients will keep returning. When you record calls, you can play them back so you can easily see where your team members are excelling and where there is room for improvement. In this way, you can deal with performance issues quickly and efficiently, whereas without call recording, these problems could go unnoticed for some time.
- Capture missed information: It’s impossible for your customer service team to remember the details of every single call, which can be a problem if a call is long and the issue is complicated. In this case, details may be missed or forgotten, which means the issue may not be fully resolved. When calls are recorded, this enables your team to review the conversation and capture all the details so that all customer service issues can be dealt with effectively and efficiently, preventing the need for further customer call backs.
- Enhance customer service: Tracking information about customers contacting you on global phone numbers enables you to develop enhanced customer service. Remember, the customer is your priority; not your products. It is, therefore, in your best interest to facilitate an environment in which you can promote maximum customer satisfaction. You can meet this objective much more easily if you can track all available information about each customer. Recording all of your calls will help you gather and collate information about customers. Furthermore, by sharing this data with members of your customer service team, your company will be in a better position to understand how customers are using your services and products, as well as what their preferences, needs, and desires are. You will also be able to see what can be improved.
- Customize your products: Once you have analyzed your recorded calls and isolated critical aspects of each conversation, you will be empowered to meet your customers’ individual expectations.
- When customers call your team, they don’t want to listen to a scripted conversation. They want your customer service personnel to treat them as individuals so that they feel they are getting personalized service. This approach makes them happy and will increase the chances that they will continue to use your products and services. By customizing your business in this way, you will be prepared to make better offers before your customers ask for them.
- Boost your reputation: Call recording can be a vital aspect of solving customer disputes. In some cases, a recorded call can serve as a verbal contract between your company and the customer. It can also be very helpful should you get into a legal battle with a dissatisfied customer. Recording calls can help save you money and legal complications as well as boost your company’s reputation for fairness.
Don’t wait until problems arise with customers who are using your global phone numbers. Start recording your calls today to optimize your customer service and keep your customers satisfied. But remember, recording calls is only half of the story, you must listen to the calls on a regular basis so that you can maintain high standards of support for your customers. You should also have regular meetings with your customer service team to discuss calls and examine which strategies are working well and locate where things can be enhanced for better functionality.