Interactive Voice Response (IVR) for Financial Service Companies

Financial Services That Can Benefit from IVR

First, who can take advantage of this office automation tool? Any financial service company that relies on a high incoming call volume can use IVR to distribute calls and help callers complete simple tasks without an agent’s help. Here are some businesses that should consider including IVR in their office communication system:

• Banking services
• Family investment
• Wealth management
• Foreign exchange services
• Credit card networking
• Investment services
• Insurance services
• Venture capital
• Debt resolution
• Private equity, and more

Whether interested individuals are calling to learn about your products and services or existing customers need support, this automated service can filter calls and organize them so that your team is more prepared to help callers.

Ways Your Business Can Use Interactive Voice Response

Setting up the ideal IVR system for your finance company is easy. It all depends on how you want to set up and personalize your IVR system. From directing callers to voicemail to initiating payment processes, here are some tasks the IVR can handle:

• Welcoming callers
• Assisting callers when reps are unavailable
• Collect information beforehand for the agent
• Transfer calls to appropriate departments
• Offer information about products and services
• Help them make payments
• Schedule meetings
• Verify/authenticate account information
• Provide account balance information
• Provide payment history
• Activate credit/debit cards
• Register complaints
• Provide customer service

Cloud-based phone service providers like Global Call Forwarding allow you to customize the automated system in a way that suits your business needs. Whether you are a start-up or large corporation, IVR can help streamline your calls and reduce the amount of time agents spend on mundane tasks. Agents are, therefore, freed to focus on more complex tasks.