Cloud Phone System

A modern, cloud-based business communication system.

Call Center Software as a Service
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What is a Cloud Phone System?

Thinking about upgrading your office phone system to a cloud phone system? A cloud phone system is a cloud telephony solution, generally used in business communications. It uses cloud computing to route calls from one system to another. Instead of traditional landlines and phone numbers, a cloud phone system relies on virtual phone service providers and cloud numbers to make and receive business calls.

How Can Cloud Communications Benefit Your Business?

The point of cloud communication services is to ensure that your business communications are stable, reliable, and efficient. Your business can stay connected and accessible, no matter where you are located. Furthermore, you can expand your network and start doing business with new markets and customer bases from target countries, states, and cities.


Using Cloud Phone Numbers

A cloud phone system starts with a virtual phone number. These numbers route calls over the internet, enabling you to make and receive calls on any device connected to the internet. Additionally, you can take your business number with you wherever you go.

Global Call Forwarding offers business virtual numbers for more than 160 countries across the world. With Global Call Forwarding, you can choose from local, international, geographical, toll free, vanity, and universal toll free numbers, depending on the country you choose. This means you can get a number for a different country or state in a specific country and start a communication channel with its locals.

For example, your business is situated in New York. However, you want to target other metropolitan cities such as London, Mumbai, and Dubai. You can get virtual toll free numbers for those countries or local numbers for those cities. This makes it easy and inexpensive for locals to speak with you, as opposed to an international number. For questions or concerns, talk to an expert.

Improve Customer Relations and Increase Sales

A cloud phone system can vastly improve the way your business interacts and communicates with its customers. You can:

check Gain access to new customer bases and test your product in new markets.
check Build credibility and professionalism by being reachable and providing efficient customer support services.
check Manage call volume and increase first call resolution rates by implementing an effective and well-designed IVR system that distributes calls and assists callers without an agent.
check Track incoming calls and study customer behavior and preferences so that you can serve them better.
check Use local numbers and customizable caller IDs to create a virtual and reliable presence in various local communities.
check Provide multichannel communication through a number of different options.

Cloud Phone System: Advanced Features

call management

A cloud phone system is stronger with all its parts working together. Here are the most important cloud communication features and tools that can help enhance customer experience:

  • Cloud or virtual phone numbers
  • Online account management
  • International call forwarding service
  • Automation tools such as interactive voice response (IVR)
  • Call recording software
  • Call tracking and reports
  • Outbound calling (with dynamic caller ID)
  • SIP trunking and voice over internet protocol (VoIP) abilities
  • Inbound SMS plan
  • Time- and location-based routing
  • Simultaneous ringing, and more.

Get a Cloud Phone System with Global Call Forwarding

Global Call Forwarding can provide you with the necessary tools to get your cloud phone system set up. Navigate to our homepage to start signing up for a business virtual number and build your virtual phone system. For questions or concerns, talk to an expert.

Get a free consultation with a business phone system specialist.

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