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About: Kim Sayers

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Bio: Kim has been a content creator for over 3 years – writing for small businesses, specifically focusing on marketing, sales, and communication. She enjoys writing in different styles and formats including analyses, radio scripts, reviews, blogs, and more. Kim craves a good story – whether it’s in a video game, a movie, a book, a podcast, music lyrics, or a campfire tale.

Posts by Kim Sayers:

What is Redundant Routing?

Businesses that experience any type of downtime face the risk of financial penalties, reputational damage, loss of customers, and more. And with 1 in 5 organizations reporting that they experienced …Read More »

What are Outbound Dialers? (Definition, Types, and Benefits)

Looking for a way to streamline your team’s outreach efforts? Then, an outbound dialer may be the solution for you, as it helps your employees place calls faster. This technology …Read More »

9 Top Ireland SIP Trunk Providers

SIP trunking delivers cloud communication capabilities and improved functionality to your existing phone system in an affordable and easy-to-use way. And with the right provider, you can even boost the …Read More »

How to Create an After-hours Phone Service

With the growing demand for follow-the-sun service, more and more businesses are looking for a way to boost their accessibility. Establishing an after-hours phone service is a great way for …Read More »

20 Best Auto-Attendant Scripts for Your Business

An auto-attendant streamlines your inbound call management by automatically answering calls, greeting callers, and routing them to the appropriate destination. This feature is also known as a cloud attendant, digital …Read More »

How to Set Up an Auto-Attendant?

Need a cost-effective way to manage your inbound call flow and fluctuating call volumes? Simply, set up an auto-attendant to effectively manage incoming calls. In this article, we’ll walk you …Read More »

11 Call Center Technologies Business Leaders Must Know [2023]

Many businesses use a suite of call center technologies ranging from basic to cutting-edge. This technology helps companies achieve big benefits like increased efficiency and enhanced customer experiences. But, how …Read More »

What is an Outbound Call? (Benefits, Best Practices, & Strategies)

Sales and other outbound services mainly use phone calls to connect with existing or potential customers. In fact, 70% of outbound teams connect with prospects using the phone. Since outbound …Read More »

What is an Inbound Call? (Strategies, Tips & Benefits)

Most customers still prefer using phone calls to resolve any service issues or questions. In fact, more than 40% of consumers favor calling a business over digital channels like email. …Read More »

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