Our Authors
About: Kim Sayers
Bio: Kim has been a content creator for over 3 years – writing for small businesses, specifically focusing on marketing, sales, and communication. She enjoys writing in different styles and formats including analyses, radio scripts, reviews, blogs, and more. Kim craves a good story – whether it’s in a video game, a movie, a book, a podcast, music lyrics, or a campfire tale.
Posts by Kim Sayers:
What is Web Callback?
There’s a good chance that your prospects and customers are sick of waiting on hold for an available live rep. So to prevent subpar caller experiences and potential customer loss, …Read More »
8 Global Expansion Mistakes and How to Avoid Them [2024]
While global expansion efforts often yield significant benefits for businesses, the transition to a new market may also include significant challenges and uncertainties. For this reason, this article will discuss …Read More »
What is Redundant Routing?
Businesses that experience any type of downtime face the risk of financial penalties, reputational damage, loss of customers, and more. And with 1 in 5 organizations reporting that they experienced …Read More »
What are Outbound Dialers? (Definition, Types, and Benefits)
Looking for a way to streamline your team’s outreach efforts? Then, an outbound dialer may be the solution for you, as it helps your employees place calls faster. This technology …Read More »
9 Top Ireland SIP Trunk Providers
SIP trunking delivers cloud communication capabilities and improved functionality to your existing phone system in an affordable and easy-to-use way. And with the right provider, you can even boost the …Read More »
How to Create an After-hours Phone Service
With the growing demand for follow-the-sun service, more and more businesses are looking for a way to boost their accessibility. Establishing an after-hours phone service is a great way for …Read More »
20 Best Auto-Attendant Scripts for Your Business
An auto-attendant streamlines your inbound call management by automatically answering calls, greeting callers, and routing them to the appropriate destination. This feature is also known as a cloud attendant, digital …Read More »
How to Set Up an Auto-Attendant?
Need a cost-effective way to manage your inbound call flow and fluctuating call volumes? Simply, set up an auto-attendant to effectively manage incoming calls. In this article, we’ll walk you …Read More »
11 Call Center Technologies Business Leaders Must Know [2024]
Many businesses use a suite of call center technologies ranging from basic to cutting-edge. This technology helps companies achieve big benefits like increased efficiency and enhanced customer experiences. But, how …Read More »