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Medical Answering Service Feature Ideas for Small Business

Medical Answering Service Feature Ideas for Small Business

Medical answering services can do a lot for your medical practice. Employing a trusted medical answering service will allow your staff to focus attention on patients rather than on calls. …Read More »

Why Having a VoIP Phone Number is Necessary

Why Having a VoIP Phone Number is Necessary

Have you been considering getting a VoIP phone number? Or, have you wondered why it’s a necessary part of your business and personal life? In this article, we will explore …Read More »

What Happened to Rejection Hotline?

Rejection hotline

You are out on the town with friends when a stranger starts talking to you. Before you know it, the conversation goes from casual to creepy. Next, they ask for …Read More »

Can VoIP Change Your Sales Game?

Can VoIP Change Your Sales Game? Tips for Sales Teams

If you have an active sales team, you know how offering any advantage to exceed your competition is crucial. Cutting edge technology – particularly VoIP — can be just what …Read More »

Marketing Strategies for Your Professional Finance Company

marketing strategies for finance company

Of all the tasks that a professional finance company faces, marketing consistently proves to be the most challenging. Separating your company from the pack while ensuring that your company runs …Read More »

How to Start an Order Fulfillment Company for E-commerce Business

Order fulfillment company for ecommerce

Year after year, an increasing number of retailers take their businesses online. Recent data indicates e-commerce accounts make up close to 10 percent of all retail sales. However, research anticipates …Read More »

Rejection hotline

What Happened to Rejection Hotline?


Can VoIP Change Your Sales Game? Tips for Sales Teams

Can VoIP Change Your Sales Game?


marketing strategies for finance company

Marketing Strategies for Your Professional Finance Company


Order fulfillment company for ecommerce

How to Start an Order Fulfillment Company for E-commerce Business


Managing Your Professional Finance Company Sales Team

Managing Your Professional Finance Company Sales Team


International Forex training guide

International Forex Trading Guide: Maximizing Your Income


Things To Know When Starting a Medical Answering Service

Things To Know When Starting a Medical Answering Service


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SMS Forwarding Makes Connecting with Customers Easy


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How to Get a Business Number


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The Daily Challenges of Being a Call Center Agent


Allergan Partnership

Global Call Forwarding partners with Allergan to improve call center support in Asia


MetroPCS phones for busness

Using MetroPCS Phones for Business


Top Rated Bluegrass Cellular Phones for Business

Top Rated Bluegrass Cellular Phones for Business


Is It Illegal to Record Phone Calls?

Is It Illegal to Record Phone Calls?


FreedomVoice vs Global Call Forwarding Business Phone Service and Pricing

FreedomVoice vs Global Call Forwarding Business Phone Service and Pricing


Global Call Forwarding Announces New SMS to Email and Outbound Calling Features for Virtual Phone Numbers

Global Call Forwarding Announces New SMS to Email and Outbound Calling Features for Virtual Phone Numbers


Medical Answering Service Feature Ideas for Small Business

Medical answering services can do a lot for your medical practice. Employing a trusted medical answering service will allow your staff to focus attention on patients rather than on calls. Many features are particularly helpful for small businesses using a medical answering service. Read on to learn more about them.

What Does a Medical Answering Service Do?

A medical answering service will handle incoming calls for your practice with a high level of attention to detail. Medical answering services will also ensure that you are meeting HIPAA standards to protect client data. Using the service can free up the time of your staff and save you money on hiring a receptionist. Using the service will also help to ensure your patients feel valued.

How Do I Know if My Business Will Benefit from Medical Answering Services?

Below are some questions to ask yourself in considering whether you need the help of an answering service for your practice:

  • Does your medical practice have a difficult time keeping up with incoming calls?
  • Does your office have a backlog of voicemail messages on a daily basis?
  • Are you repeatedly receiving “voicemail is full” warnings from your phone system?
  • Is your office taking time from patients in order to answer phone calls?
  • Is your office having to allow the phone to ring for long periods before answering calls?
  • Have you been considering hiring staff to manage your call volume?

If your response to any of the above questions is “yes,” then a medical answering service could be a very smart move for your practice.

How Does it Work?

With a medical answering service, incoming calls to your practice are routed to a remote receptionist. Virtual receptionists handle all types of inquiries your practice receives. This can include questions regarding office hours and location. Receptionists can also schedule appointments, manage new patient information, and forward emergency calls. If a caller needs to reach someone in your practice immediately, the virtual receptionist can forward the call to the specific person. Receptionists can handle calls to your practice 24/7, which is very important for a medical practice.

There are many other tasks that answering services can handle that will help your small business practice grow.

Medical Answering Service Feature Ideas for Small Business
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Virtual Phone Numbers for Medical Answering Services

Using virtual phone numbers for medical answering is a no-brainer. Your receptionist is virtual and you don’t need to be tied down to a landline, so this is the ideal choice. Using virtual phone numbers also allows you to stay mobile in case you need to switch your answering service to another location.

Features to Ensure the Call Center Runs Smoothly

There are medical answering service features that will help your practice thrive. Some of these include:

  • Call forwarding: to be able to use a phone number for patients, but have those calls forwarded to the virtual receptionist
  • Extensions: to be able to route calls to the intended parties as needed
  • Call recording: to ensure quality assurance and for training purposes
  • Sequential forwarding: so that calls are answered in the order received
  • Time of day routing: in case you are using virtual receptionists in different geographic locations to answer calls at different times of day

The use of a medical phone service for your practice could make your office run much more smoothly. If you can run the office more efficiently, more attention can be given to patients. Considering a number of medical answering service options for small businesses is also a must. Many features will complement the service and, ultimately, support the success and growth of your practice.

Can VoIP Change Your Sales Game?

If you have an active sales team, you know how offering any advantage to exceed your competition is crucial. Cutting edge technology – particularly VoIP — can be just what is needed to step up your sales game, for more profits and better overall efficiency.

So, if you are wondering how VoIP service from Global Call Forwarding can change how your sales team performs, we will explore such topics, including:

  • More Efficiency with Directories
  • VoIP Supports Remote Work
  • Taking Advantage of Add-Ons and Functionalities
  • Scalability
  • Variety of Phone Number Options

More Efficiency with Directories

The more efficient you can make your sales team, the better they can perform. Conclusion: Your business performs better. By including VoIP into your sales model, you gain access to a number of features that can boost your sales team’s efficiency. And instead of the hassle of dealing with redundant calls, you can use a directory system known as a PBX, or Private Branch Exchange. Aided by VoIP, inbound callers can be met with an automated service that allows callers to self-direct their inquiries.

For instance, callers that simply want to know your business hours can find that information by dialing through the directory. This saves time the time of your sales personnel that would otherwise be lost. Similarly, you can create direct extensions to your sales personnel so that recurring clients don’t have to be transferred on follow up calls.

VoIP Supports Remote Work

For your sales personnel, they may be on the road for extended periods of time. Working out of the office can be tricky, where sales personnel may be reluctant to give out their personal phone numbers. However, VoIP’s routing capabilities change this, enabling your team to use virtual phone numbers to call important clients as needed.

And for those sales members that work better on their own, VoIP can reroute calls directly to your salesperson’s device. This can be a godsend for sales personal that may be feeling “under the weather” after wining-and-dining important clients to close deals.

Can VoIP Change Your Sales Game? Tips for Sales Teams
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Taking Advantage of Add-Ons and Functionalities

Furthermore, VoIP service is part of evolving technology trends due to the integration and advancements in cloud computing. As the cloud evolves, so do the capabilities that VoIP can offer your sales team. Global Call Forwarding offers a number of these developments as add-ons and built-in functionalities designed to streamline your telecommunications. These include:

Time of day routing: Automatically routes calls to different destination numbers depending on the time of day that a call is received. This can help establish a positive work-life balance, particularly when your sales team seems overworked

Call recording: This add-on enables you to store and review recorded calls made with your sales team. Call recording is essential for most industries, as it can help with liability issues, miscommunications, employee training materials with direct examples, and so forth.

The Scalability You Need

VoIP enables your business to scale as its needs grow and you find better ways of processing increasing numbers of clientele. Therefore, by choosing Global Call Forwarding, you can scale by choosing different payment options as your usage increases. Therefore, this ensures that your sales team is never without open lines of communication.

Variety of Phone Number Options

As you may be aware, Global Call Forwarding offers a wide variety of phone numbers in over 150 countries worldwide. For instance, this includes countless cities and regions to access hyper-specific markets. Additionally, you can choose which type of phone numbers best suit your sales approach, including:

  • Toll free numbers
  • Local access numbers
  • Vanity numbers
  • ITFS numbers
  • UIFN
  • DID numbers
  • And much more

In Closing

Above all, VoIP offers a wealth of benefits that can drastically change your sales game for the better. For more information, contact Global Call Forwarding to get started today and reach new heights.

Marketing Strategies for Your Professional Finance Company

Of all the tasks that a professional finance company faces, marketing consistently proves to be the most challenging. Separating your company from the pack while ensuring that your company runs efficiently is the goal. This is where virtual phone numbers from Global Call Forwarding can offer numerous strategies to capture the best customers. In this article, we’ll cover some of these marketing strategies for professional finance companies, including:

Enhancing your professional image with toll free numbers
Achieving localization with outbound calling
Gaining international appeal

Raising Your Professional Image with Toll Free Numbers

Your finance company thrives on how well it can project a professional image to new customers and long-term clients. In fact, this is non-negotiable. After all, when money is at stake, an unprofessional image can make your customers unsure whether they should trust their financial future with your company.

Luckily, Global Call Forwarding offers the answer to this common problem facing your professional finance company: toll free numbers.

How Toll Free Numbers Can Enhance Your Company’s Appeal

Toll free numbers immediately impart a professional aesthetic easily. Because your company is footing the bill for calls as the subscriber, customers inherently trust your company’s integrity. Especially when it comes to solving their problems. Additionally, many professional organizations that deal with high-volume and high-priority clients use toll free numbers to appear more professional. Therefore, using toll free numbers imparts the same professionalism that those organizations benefit from. Third, toll free numbers give your company a type of “geographical agnosticism.” This means that your company has made a conscious effort to appeal to a national (and international) audience. Simultaneously, geographical agnosticism can help avoid negative stigmas associated with certain areas of the country where you may be headquartered.

Achieving Localization with Outbound Calling

Have you ever received an unsolicited phone call, with digits on your caller ID reading something to the effect of “V482072508XXXXXX….?” If so, you’ve obviously not recognized the phone number as being familiar and probably didn’t answer the call. Those unintelligible digits preceded by a “V” means that a company somewhere placed a call without a crucial element for using virtual phone numbers: outbound calling.

Marketing Strategies Professional Finance
Source: DepositPhotos.com – O#69202269 ID#27446420

What is Outbound Calling?

In short, outbound calling enables you to reach customers with the digits of the virtual phone number that you subscribe with. Simply, this means when you use your virtual number to make calls, the actual digits will appear on caller ID’s. For your professional finance company, this is extremely important, as you want a direct way to reach leads and clients.

Outbound calling enables you to reach customers even across international locations. For instance, if you wanted to reach customers in Dubai, having outbound calling enabled for your virtual phone number will ensure that a +971 number will appear on their caller ID. Therefore, if you’re looking to market your finance company by cold calling new prospects, outbound calling is mandatory.

Gaining International Appeal

If you’re looking to market your finance company, you’re probably no stranger to capturing new markets abroad. Even if your company is headquartered in one of the financial hubs around the world (ex. Hong Kong, New York City, London), customers typically want to invest their money with domestic businesses.

Marketing with Virtual Phone Numbers

Luckily, Global Call Forwarding offers virtual phone numbers in over 140+ countries around the world. By offering domestic and international callers lines of contact that resemble those used in their country, you demonstrate that your company is ready to do business in their country/region.

This also helps alleviate anxieties about possible language barriers. After all, if your company has a non-domestic line, chances are your company has also taken the initiative to hire staff that can speak their language. Because virtual phone numbers instantly route calls, it is easy to market these phone numbers and then reroute calls to a call processing center. Once redirected, employees located in the same time zone and with the same language can transact and assist callers with their inquiries.

Conclusion: Get Marketing Solutions from Global Call Forwarding

So, if you’re ready for marketing strategies for your professional finance company, consider subscribing with Global Call Forwarding. As a telecom provider for more than two decades, Global Call Forwarding has helped SMBs and large enterprises to achieve their marketing goals. Visit www.globalcallfowarding.com today to begin marketing your company more effectively with virtual phone numbers and related tech solutions!

Managing Your Professional Finance Company Sales Team

In this blog, we will cover various ways to manage your professional finance company sales team, including:

  • Using virtual phone numbers throughout your organization
  • Inspiring competition in your professional finance company
  • Maximizing training
  • Using a directory system as a regular part of your professional finance company

Let’s begin. 

Using Virtual Phone Numbers throughout Your Organization

Part of managing your professional finance company’s sales team is by providing them with the tools to succeed. Thanks to Global Call Forwarding, this is possible in a myriad of ways. 

First, virtual phone numbers are available in a wide variety of types. These include geographic numbers, toll free numbers, vanity numbers, and more. Geographic numbers can be especially useful when assigning sales teams to specific regions and countries that are part of their territory. Because geographic virtual phone numbers are identical to “regular” phone numbers, your sales team gains the benefits of localization and authenticity in those regions. Toll free numbers, on the other hand, lend a “geographical agnosticism” to your sales team, which can be useful for fielding inbound sales calls by available staff members. 

Inspiring Competition in Your Professional Finance Company

Enabling your sales team to reach strategic goals often takes invoking a competitive spirit throughout your organization. To do so, you can offer incentives to top-performing employees such as direct lines to long-term clients. This can be achieved by using a popular function of Global Call Forwarding’s virtual phone numbers called “whitelisting.” Whitelisting enables only inbound calls that have been preapproved to go through. And as many sales teams involved with a professional company know, having warm leads and repeat customers is a recipe for guaranteed commissions and further success. 

Time of Day Routing for Around the Clock Service

As another example, you may have some especially motivated salesmen that want to be available 24/7 to maximize their earning capabilities. Another popular add-on for virtual phone numbers, “time of day routing,” can make this a reality. When a call is placed outside of predetermined hours, the call is routed to a different destination number. Using time of day routing, you can redirect calls to their personal cell phone number.

Managing Your Professional Finance Company Sales Team
Source: DepositPhotos.com – O#187198574 ID#27446420

Maximizing Training for New Hires

One of the biggest expenses, in terms of both time and money for a professional finance company is training staff effectively. With various regulations and company protocol to follow, many employees are left to educate themselves on how to close with clients properly. Training sales team members with “call recording,” a popular add-on from Global Call Forwarding, can help ease this process and provide clear examples of what (and what not) to do during sales calls. Like the name implies, call recording records and stores inbound/outbound calls made between staff members and clients. This can be an effective tool for training, as these calls can be referred to repeatedly to train employees uniformly. 

Using a Directory System as a Regular Part of Your Professional Finance Company

At some point in time, your customers are going to want to speak with the sales rep that they’re most familiar with. Whether this is out of personal preference or by continuing a business relationship, it can be cumbersome to have customers constantly transferred to staff members’ phone lines.

To manage this more efficiently for your professional finance company, Global Call Forwarding offers a Directory PBX service. Short for Private Branch Exchange, a PBX enables you to offer direct extensions for departments and individual staff members. A PBX not only creates direct access to your sales team, but also reduces the number of misdirected callers or those seeking readily-available information located in your directory (i.e. operating hours). 

Virtual Phone Numbers for Your Finance Company Sales Team

As you can imagine, these are only some of the many ways that professional finance companies are using the versatility of virtual phone numbers to manage their sales teams. Be sure to learn more from the informative articles at www.globalcallforwarding.com. Subscribing is easy, and your professional finance company can begin using them within 24 hours of signup. 

International Forex Trading Guide: Maximizing Your Income

When it comes to maximizing your income with international forex trading, you should know that virtual phone numbers are a powerful tool to utilize. They can help you get the most out of your efforts. After all, reinvesting money to enhance your operations is a key component of maximizing your income with forex trading. Thanks to Global Call Forwarding’s telecom service, using virtual numbers could not be easier or more affordable.

In this blog, we’ll cover how virtual phone numbers from Global Call Forwarding can maximize your income, including:

  • Accommodating all international customers
  • Making your forex trading company accessible 24/7 using features like:
    • Time of day routing
    • Failover forwarding
    • Simultaneous ringing

Let’s begin!

Forex Trading Tip #1: Accommodating All International Customers

If you’re dealing with Forex Trading, then it is mandatory that your company has a worldwide reach that accommodates international callers. While email and messaging apps may be useful, the truth is that when money is on the line, talking directly to a sales rep in-person or over the phone is the preferred method for closing deals.

This can be done with domestic toll free numbers for customers within your country or numbering plan (ex. NANP, North American Numbering Plan). However, customers that live abroad don’t get the toll free benefits. Instead, they’re charged long-distance fees and may face service blockages. And, this defeats the purpose of using these domestic toll free numbers altogether.

International Toll Free Calling

Luckily, Global Call Forwarding offers two ways to offer international toll free calling: ITFS numbers and UIFNs. First, International Toll Free Service (ITFS) numbers are phone numbers that combine the functionality of international toll free calling with the routing capabilities of virtual phone numbers. This means no service blockages, no long-distance fees, and an easier time localizing your business in international locales. Second, Universal International Freephone Numbers (UIFN) extend the ability of ITFS numbers. At the same time, they enable forex trading companies to provide toll free phone numbers in multiple countries. This makes UIFNs perfect for areas that use different currencies but are within close proximity to one another (i.e. Western Europe, the Middle East, etc.).

Forex Trading Tip #2: Making Your Forex Trading Company Accessible 24/7

Making money around the clock is the name of the game when it comes to forex trading. Foreign exchange markets fluctuate constantly, which means that your business needs to have 24/7 accessibility. Thanks to several add-ons from Global Call Forwarding, your business can gain around-the-clock accessibility. This is an asset that other forex trading businesses may not have at their disposable.

Time of Day Routing

Time of day routing, a popular add-on from Global Call Forwarding, is one such example. When using time of day routing, your forex trading company can divert inbound calls based on the time they’re placed. For instance, if your company has regular business hours in New York City (EST) between 9AM – 6PM, you can use time of day routing to divert calls to a call processing center in a more favorable time zone.

Forex training guide

Failover Forwarding

Similarly, if all of your traders and customer service reps are busy, there’s a feature that can help. Using the add-on failover forwarding can divert calls to the next available destination number of your choosing. This means that any inbound call is handled by an available line, leaving no customer on hold or facing a busy signal. Otherwise, your customers have the option to take their forex trading elsewhere.

Simultaneous Ringing

For busy companies with limited staff on hand, simultaneous ringing enables all connected devices to a virtual phone number to ring at the same time. This means that any inbound caller can receive attention from your company and process their inquiries/transactions as needed.

In Conclusion

As you can see, Global Call Forwarding makes it possible to maximize your income for your international trading company. For more information about what Global Call Forwarding can provide your forex trading company, visit www.globalcallforwarding.com today! 

Using MetroPCS Phones for Business

Metro PCS, now known as Metro by TMobile, is a nationwide prepaid wireless phone carrier. Although this company offers great pricing and service, MetroPCS phones may not be right for business needs. However, there is an easy and affordable way to utilize your Metro by TMobile phone as your business phone system. In this article, we tell you how you can transform your Metro phone. This way, you can optimize the way your company does business over the phone. And, along those lines, take advantage of a number of options you can gain.

Some Information About MetroPCS

No one likes signing their life away to huge nationwide cellular providers. Big companies like AT&T, Verizon, and even TMobile require annual service contracts. And, of course, with these contracts often come unsuspecting fees. Not to mention the situation you’d be in if you lose or break your phone. Without insurance, you could be left to pay your dues even if you don’t have a phone. Fortunately, companies like MetroPCS offer a way around these annual (or longer) phone contracts with prepaid wireless options. Instead of committing to a contract, MetroPCS customers can purchase prepaid services for their wireless devices. This way, they can avoid the contracts that other large cellular providers require. And, fortunately, they still use the same, great nationwide coverage that other providers offer.

Some History About MetroPCS

MetroPCS has been around since 1994 (back then, it was General Wireless). By 2005, it grew to service over 1.5 million people. This big growth and expansion caught the eye of another major cellular service provider, TMobile. In 2012, MetroPCS and TMobile merged. By 2013, MetroPCS existed no longer due to this merger. And, a new company, Metro by TMobile, was born. Currently, the company is one of the largest that offers prepaid phone plans. Plus, it was one of the first to offer unlimited phone services (phone, talk, and text).

MetroPCS Phones Business
Source: DepositPhotos.com – O#192151132 ID#27446420

The Need for Virtual Phone Numbers

If you’ve had MetroPCS phones, you know they offer one phone number for each phone. And, you know that they don’t offer business Metro PCS phone plans with the standard business phone features. However, the need to be able to do business on cellphones is increasing. Likewise, you may want to be able to use your phone for business reasons. Fortunately, virtual phone numbers offer this solution. And, this ensures you won’t have to consider being a Metro PCS customer.

Pairing Your MetroPCS Phone With Virtual Phone Numbers

Pairing MetroPCS phones with virtual phone numbers provide many benefits. First and foremost, you can choose any business phone number with any area code. And, you can add and subtract phone numbers whenever you need. Secondly, you can create a business phone system right on your mobile device. This also means you can use any of the business phone system features you need. These can include call forwarding, time of day routing, simultaneous ringing, extensions, and more. Third, you can keep your MetroPCS phone plans for personal lines. And, add virtual phone numbers for business on the same MetroPCS phones. This means you don’t have to sacrifice the great price of your personal phone plan for a business phone solution.

Finally, with virtual phone numbers, you can choose phone numbers with any area code you need. This way, you can establish business relationships from a remote location with specific consumer audiences. Furthermore, you can offer local phone numbers to customers without having to move to business locations.

Closing: Choosing Global Call Forwarding for Virtual Phone Numbers

Above all, if you’re a MetroPCS customer and want to use your MetroPCS phones for business, virtual phone numbers are the best solution. They provide all the customizable capabilities you need to handle your phone needs for your business. And, this saves you from having to pay high monthly business servicing fees. Additionally, it prevents you from even having to purchase costly business phone systems at all. To conclude, to start using your MetroPCS cellphone for business with virtual phone numbers, contact us now.

Using Local Phone Numbers to Increase Global Lead Generation

For almost any business in the world today, the choice to not expand globally is practically like handing your business over to your competitors. With this said, like any other significant undertaking, important questions need to be asked and answered and realistic goals have to be set. Using local phone numbers to increase global lead generation is a great way to boost sales. 

Is Global Expansion the Next Logical Step for My Business?

It takes some serious commitment and readiness to determine if global expansion makes sense for your company. You should ask yourself questions like, “What am I hoping to accomplish, both personally and for my company?” Also, “How will an expansion affect my current operations?” and “Are we ready to commit financial resources and time/energy resources to the development and implementation of a global expansion strategy?” 

Benefits of Global Expansion

One of the primary benefits of expanding globally is diversification. Though we live in a society where cross-border economic issues affect everyone, different nations are at different stages of growth in their economic development. Global expansion offers an opportunity to become less dependent on the domestic economic situation and diversify instead. 

Another benefit of expanding globally is to increase revenue. Foreign markets offer additional sources of revenue as well as new sources for profit margin expansion. According to a recent report, 45 percent of mid-sized companies make over half of their revenue from nations outside of their home country. 

Competitive advantage, access to a worldwide talent pool, access to new customers, and the ability to take advantage of foreign government incentives are other benefits of expanding globally. 

local phone numbers for lead generation
Source: DepositPhotos.com – O#63051687 #27446420

How do I Generate Global Leads?

There are many ways to generate global leads. Here are a few of them:

  • Outbound and inbound marketing
  • Mobile-friendly websites
  • Social media outreach
  • Developing informative content
  • Purchasing of leads
  • Guest blogging
  • Email marketing (direct engagement)

However, one of the easiest, most effective, and most cost-efficient ways to generate global leads is to purchase a local phone number in the country you are expanding to and use it to market the news of your expansion. 

Local Phone Numbers for Global Lead Generation

Using local phone number to increase global lead generation is super easy and you can get started right away. You purchase a virtual phone number that is local to the new market you are entering and make the announcement of the expansion on your website and any other marketing materials. Make sure to include the local virtual phone number, and you are off to establishing yourself in that new market without ever having to set foot there. Long gone are the days of having to spend a large amount of the budget on travel, hiring people overseas, setting up an office in a foreign market, and more. You can become a global business without ever leaving your home country. 

What is a Virtual Phone Number?

Virtual phone numbers work through the use of the Internet. With virtual numbers, you can get local phone numbers set up for any locations you need a local presence in. Then, you can have all calls made to these numbers automatically forwarded to your office, home, or mobile line. The convenience is immeasurable and the cost-savings are often quite significant. 

What Are the Benefits of Using Local Phone Numbers for Global Lead Generation?

In addition to the gift of mobility and cost-savings mentioned above, virtual local phone numbers give you the ability to access your market and establish yourself locally without physically being there. For some consumers, it is easier to trust a company that has invested in their community, in their local market, so calling a company with a local phone number helps to build trust. Having this phone number to communicate with the new global market gives you the ability to establish relationships with clients, potential clients, and other business contacts in the new market. 

In Closing

Building relationships and trust is the key to a brand’s success and longevity and using local phone numbers to increase global lead generation is one of the best ways to accomplish this. This method allows you to expand quickly and communicate affordably with foreign, lucrative markets. For more information on purchasing local virtual numbers, contact Global Call Forwarding today.

Best Sales Strategy for an International Finance Bank

Do you work as part of the marketing department for an international finance bank? Whether you’re employed by a national finance company or corporation bank, boosting sales through optimized advertising is key. 

In this guide, however, we won’t be talking about the typical ways of increasing the number of leads through having a well-honed sales team. Nor will we cover the in’s and out’s of crafting clever advertising that gets results. Instead, we will take a look at a relatively simple concept: how virtual phone numbers can impact the success of your international finance bank. 

How Virtual Phone Numbers can be Beneficial for your International Finance Bank

Virtual phone numbers have been evolving with the latest developments of telecom and modern computing. Thanks to their enhanced functionality over traditional communication solutions by phone, virtual phone numbers can greatly benefit your international finance bank.

Broad Access

While we live in a modern era of telecommunication, not every caller can reach your international finance company. By accommodating every customer regardless of their ability to communicate from outside of their country by phone, you exponentiate your sales results. 

The best way to remove barriers of communication is by incorporating virtual phone numbers in your business model. Virtual phone numbers enable callers to call your international finance bank without incurring long distance fees and service blockages – two factors that can influence how likely a customer is to transact with you.

Professionalism

Businesses that deal within finance can’t afford to appear out-of-step with technology – particularly if your competitors are dedicated to appearing more professional. By using toll free virtual phone numbers, your international finance bank gains two advantages of professionalism: First, your organization pays for each call made to the number. Second, numbers with a toll free prefix immediately impart a professional aesthetic that customers associate with high-volume professional enterprises. 

Selecting Your Target Markets

Being able to directly call your leads and prospects with outbound calling is a pivotal sales strategy. However, you’re probably aware that broad cold-calling campaigns can bring less-than-stellar results. The secret lies in narrowing the scope of your intended target market by appealing directly to your potential customer. How? With local access numbers from Global Call Forwarding. 

Global Call Forwarding offers virtual phone numbers in over 140+ countries around the world, with innumerable cities and regions included. This means that your international finance bank can target hyper-specific target markets with virtual phone numbers that have the same country/area codes customers are familiar with. This aids in the localization process, particularly when your customer base may only want to do business with domestic entities – or organizations that they perceive as “local.” 

Virtual Offices

The days of having multiple branch offices spread out around the world are no longer necessary. Thanks to the advent of “virtual offices,” customers simply aren’t required to handle their business in-person. Virtual offices are simply a method of approximating the same level of service that a brick & mortar location offers by leveraging Internet-based technologies. 

This is especially true for big-name corporation banks and national finance corporations. Customers that want to open up accounts and get loans at these institutions can do so without stepping foot inside a brick & mortar location. Of course, speaking to your international finance bank’s representatives directly over the phone is still an important part of doing business. And virtual phone numbers are the key to driving sales and taking care of customer concerns, all in one solution. 

Sales Strategy for International Bank
Source: Stockphoto.com – O#100204681922ID#100186088462

 The Best Virtual Phone Numbers for your International Finance Bank

As you’re probably wondering, what makes Global Call Forwarding such a great service provider for international finances banks? Especially when there are literally hundreds of companies offering what appears to be the same basic service, Global Call Forwarding sets its service apart with top-tier features and add-ons. These include:

  • Extensive Experience: For more than two decades, Global Call Forwarding has provided enterprise-level, startups, and SMBs with the best in telecommunication.
  • Instant Access: When it comes to sales, the best strategy is immediacy. Thankfully, working with Global Call Forwarding enables your business to start using virtual phone numbers quickly. The subscription process only takes a few minutes to select a business phone number for your international finance bank. 

How To Improve Lead Generation Services with Virtual Numbers

Growing your business is directly linked to the strength of your lead generation services. With no new leads, your company must rely on a well-established customer base. This is something that’s unlikely to be sustainable in today’s fast-paced economy. Whether you outsource your lead generation services to a company or use an in-house sales team, there is a solution: virtual phone numbers. 

Virtual phone numbers can improve the quality and quantity of your leads in a number of ways. This is thanks to the versatility of cloud-based communication technology available through Global Call Forwarding. In this article, we’ll cover a number of methods to improve lead generation services, including

  • Tracking Where Your Leads Are Coming From
  • Better ROI for Marketing Campaigns
  • Testing New Markets
  • Dedicated Phone Lines for Customer Types

Tracking Where Your Leads Are Coming From

Knowing where your leads are coming from is important to determine where your marketing efforts should be focused. After all, if your lead generation is only providing low-volume or poor-quality leads, what’s the point? Conversely, if your lead conversion rates are better through certain methods, delegating more effort can grow your business. 

Virtual phone numbers offer the option of tracking the metrics of inbound call data. This can be done through the virtual phone number provider’s interface/ dashboard. Similarly, using a virtual phone number dedicated to only one type of marketing campaign (ex. social media) can help you pinpoint accurate data.

Better ROI for Marketing Campaigns

The more you market, the greater the reach for your brand. To get a better ROI, 

Global Call Forwarding offers affordable payment plans and services geared towards businesses of all sizes. However, considering there are no unlimited marketing budgets, virtual phone numbers can be a high-performing marketing tool for your business with low overhead costs. Furthermore, virtual numbers are simple to implement, can be used on nearly any device, and require minimal training. 

In essence, virtual numbers enable your business to gain a wider audience at a lower cost than other advertising methods. 

Testing New Markets

Like it or not, but improving lead generating services requires risk through trial and error. After all, if you knew exactly which methods worked to improve your sales, you can make better organizational decisions. Virtual phone numbers cost little to begin using. Also, they can be ready to use within 24 hours or less. For these reasons, your company can try out new target markets instantly. And if you discover potential in a market, you can increase your services. And vice versa, for poor performing markets, your company gains the knowledge of where its brand presence is weak.  

 lead generation with virtual phones
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Dedicated Phone Lines for Customer Types

Virtual phone numbers are available in a wide variety of types. These include geographic numbers, toll free numbers, ITFS numbers, DID numbers, UIFNs, vanity numbers, and more. Similarly, Global Call Forwarding offers a wide variety of add-ons that enhance how inbound and outbound calls are processed. Let’s look at a couple examples, as each organization is different and can use its creativity to improve lead generation:

  • If you want to dedicate a direct line for your international and domestic sales teams, this is possible with virtual phone numbers.  
  • For directories of your business’ departments and individual staff members, using a PBX is a smart solution. Short for Private Branch Exchange, a PBX can enable customers to self-select through a directory system by phone. This helps customers find the person or info they need to guide themselves down your sales funnel. 
  • Depending on whether a caller is a previous customer or a new one can help improve your sales. Based on the type of callers, you can offer private customer-only lines for troubleshooting and account advice. For new customers, you can assign a virtual number dedicated to nurturing new contacts. To boost the quality of your leads, you can offer a private line of virtual phone numbers for more dedicated service (i.e. B2B, large enterprise contracts). 

What Makes a Good Customer Service Agent

As you may be aware, competent call center customer service agents are hard to find. And it’s no wonder, as dealing with the needs of customers can be a daunting task. In order to be the best customer service agent, they must have the right personality, skills, and adequate training. Because customer service directly impacts revenue and how your company is perceived, building the best customer support team should be a top priority.

This article will cover the traits you should be looking for when hiring new customer service agents. It will also cover those that you should emphasize when training your team. 

Patience with the Customer

Perhaps the primary trait you should foster with every customer service agent in your company is patience. Being able to handle the pace of each customer’s unique situation can lead to a positive customer service experience. This is especially important when callers may be irate, confused, or unknowledgeable. Those at your inbound call center should know that each customer simply wants their problems solved in the most efficient way possible. Unclear issues should be explained in a level-headed manner without assuming that a customer’s negativity is in any way a personal attack. To develop patience, part of every customer service agent’s call center duties should be focused on resolving problems with empathy. 

Clear Communication

Part of being a good customer service agent is clearly communicating what callers are trying to get across and responding in ways that ultimately make sense to each caller. This includes company protocol, grasping the issue at the heart of the call, and troubleshooting technical aspects beyond their grasp. This is especially important for tech-heavy industries, where simple definitions and explanations can be used without delving into jargon and complexity. However, when the occasion calls for it, your customer service agents should be able to explain more advanced concepts that are understandable for all levels of comprehension. 

what make a good customer service agent?
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A Positive Attitude

Moods are infectious. Therefore, having your customer service agents focus on projecting a positive outlook and looking on the bright side is paramount to success. This can be difficult when customer service agents encounter constant negativity, especially when customers despair at their problem, or maybe at their wit’s end. First, part of call center duties should include the ability to uplift callers and gradually shift their thinking as inquiries are solved. Try to see part of the job description as being a well-spring of positive emotions. For instance, you may want to train your agents to take callers on a journey towards happiness; at first, a caller may be upset, but as the problem nears resolution, a positive outcome can be reached – even better and more efficiently than a caller realizes. In a fast-paced world where callers may feel that it is them vs. the world, encountering a positive, smiling voice on the other end of the phone can be a breath of fresh air. This is something that reflects well on your company’s public image. 

Be Creative with Your Solutions

Customer service agents should be trained and rewarded for using their creativity when it comes to problem-solving. Being able to provide customers with uniquely tailored solutions to their problems and understanding the frame of mind that they present requires the ability to think beyond standard procedures. Encourage your customer service agents to come up with their own ways of troubleshooting problems. For instance, if a customer continually has problems with their billing, a customer service agent can suggest ways that fit how the caller prefers to do business. This, of course, requires that your customer service agents have a deep knowledge of your business, as the more you know, the easier it is to see a wider range of options for any given obstacle. When these dilemmas present themselves, agents can devise solutions that may call for out-of-the-box thinking when particular issues arise.