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Get a Business Number for a Samsung Galaxy J7

Samsung Galaxy J7

Every company, whether a large enterprise or small business, needs a business phone number to stay connected with its customers. And so, it is important to invest in a business …Read More »

Is AOL down? AOL dial-up subscribers still exist in 2019

Is AOL down AOL dial-up subscribers still exist in 2019

AOL, originally known as America Online, is an American web portal and online service provider. At one point, AOL grew to become the largest online service provider and one of …Read More »

How To Make a Private Call

how to make private calls

Almost every smartphone can detect who is calling, and more recently landlines have been able to do the same as well. But what if you want to how to make …Read More »

Advanced Call Center Technologies for Sales and Support

Advanced Call Center Technologies for Sales and Support

As 2019 comes to an end, it is time to review and explore advanced call center technologies that are becoming more popular for sales and support. These technologies and tools …Read More »

Call Center QA: Effective Quality Assurance Strategies

Call Center QA Effective Quality Assurance Strategies

When running a call center, it is important to pay attention to Call Center Quality Assurance (QA). Call Center QA is a process that focuses on and ensures customer service …Read More »

How To Hide Your Phone Number

How To Hide Your Phone Number

Have you wondered how to hide your phone number when making calls and what it looks like to the receiver? When you hide your phone number, it appears as a …Read More »

Advanced Call Center Technologies for Sales and Support

As 2019 comes to an end, it is time to review and explore advanced call center technologies that are becoming more popular for sales and support. These technologies and tools help centers drive traffic and work through leads and calls effectively. Some companies have already started investing in advanced tech and more relevant features. Read on for the latest advanced call center tech many companies are considering.

Technologies Used by Call Centers

Call centers assist companies in telemarketing and sales efforts, tech and customer support, and making reservations and appointments. They, therefore, require different kinds of technology to support the work they do. These technologies help centers and employees sort through calls and information, keep and maintain records, and increase customer interaction. Often times, it is through call centers that customers interact with a company. Thus, it becomes important for these centers to utilize tech and tools to their advantage in order to improve customer relations. Let’s have a look at some of the advanced call center technologies available and understand why centers are gravitating towards them.

Virtual Offices With Cloud Communications

Remote call center agents and customer service agents are on the rise. Companies are hiring more and more remote agents in an effort to expand their business without increasing costs. These agents can work from across the world, making it easier for companies to tap into those consumer markets. Having remote agents and a virtual office enables seamless team communications and also ensures that customers can always reach your business.

Advanced Call Center Technologies for Sales and Support
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How to Start Using Cloud Communication

The first step to adopting cloud communications is by getting a virtual phone number. This can be a local or international toll free number based on your requirements. Phone service providers like Global Call Forwarding can help you with a variety of virtual numbers. These include local and international virtual numbers, direct inward calling (DID) numbers, or international toll free service (ITFS) numbers. You can also benefit from additional features like rollover numbers, outbound calling, call forwarding, and so on.

Call Center Analytics

Companies are increasingly investing in various software and applications that provide call analytics and reports. These reports provide statistics about the number and types of calls made, what day/time is most preferred, etc. Likewise, such data provides insight into understanding customer preferences and the target demographic. They help predict customer engagement and improve call center quality assurance (QA). They are also used for evaluating agents’ performances by studying average speed to answer calls, hold times, customer satisfaction ratings, and call recordings. Then, if necessary, agents can be re-trained to help them perform better.

Multichannel Communication Lines

Opening more channels of communication — calls, emails, and text messages — between your business and its customers is essential. The more channels, the more likely customers will interact with your company. There seems to be a growing demand for texting or instant messaging services for call centers. Text message outreach makes it possible for agents to reach customers through yet another path. Most people prefer texting or emailing over phone calls and so, this feature will enable ease of communication on the customer’s part.

Other Innovative Features To Note

Besides the above-mentioned trends, some of the advanced call center technologies also include features and tools to improve customer service. These features help reduce agents’ workload as well as time that may be lost by prioritizing and distributing calls. Keep reading to learn more about these features and how they can be of benefit to your business.

Self-Serving Troubleshooting and Solutions: Today’s customers often want to resolve their customer service issues on their own. For this reason, many companies are looking into self-serving options such as displaying problem-solving information and FAQs on websites.

Callback Features: A new feature gaining attention is the Click to Call feature for customers to request callbacks. Global Call Forwarding has a similar feature called CallMe Click, a widget placed on the business’ website. Customers who visit your website can click on the button, fill in their contact information, and automatically receive a call from your company.

Predictive Dialing: Another popular feature, Predictive Dialing, is programmed to automatically dial a set list of numbers. When a call is answered, it is switched to a representative. These dialers can also screen for voicemails and busy signals and use statistics to predict the best call times.

Staying Up To Date

Now that you are up to speed about the advanced call center technologies available, it’s time to see what you can use for your company. Get your business a phone system that helps you conduct call center QA and also make you more accessible to your customers. Check out Global Call Forwarding’s rates and plans today. Invest in an easy-to-use phone service aimed at improving your customer relations. Happy customers make for a happy business!

Call Center QA: Effective Quality Assurance Strategies

When running a call center, it is important to pay attention to Call Center Quality Assurance (QA). Call Center QA is a process that focuses on and ensures customer service and interactions are aligned with business goals. QA is customer-centric. That is, it is concerned with understanding customer issues and concerns, improving customer experience, and improving communication. QA is typically conducted by identifying ideal customer service agent behavior. Maintaining a good schedule and interacting in a professional tone are just a few ways to achieve good customer service.

Call Center QA

It is best to look at QA as an on-going process. This way, customer service agents or representatives will be motivated to always be on their best and most efficient behavior. Representatives should be made aware that their calls, emails, and chats are being recorded. This is important because these are the most crucial areas of customer communication that affect the business.

Essential QA Strategies

There are different ways to ensure good customer service practices benefit your company. Analyzing call and customer metrics include monitoring average response times, call logs, handling times, customer ratings, etc. You can determine QA data through assessments made by team leaders.

Call Center QA Effective Quality Assurance Strategies
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Training and Motivating Your Agents

You should make call recording a significant part of the supervisory process. This way, you can review calls with customer service agents and help them identify areas to improve. Here you can also encourage and acknowledge their strengths, keeping them content and motivated to continue their good work. Additionally, knowing their calls are being recorded will give them an incentive to do a commendable job.

Appointment setters are responsible for contacting leads to generate appointments. Essentially, the company suffers if the appointment setter is unable to do their job. So, how do you make sure that appointment setters do a good job? Train them to learn the script and sound excited about the product they are offering. It is important that they are knowledgeable of the product so they can efficiently answer customer questions. Additionally, they should have the ability to listen to their customers’ doubts and queries. This way, they can make the customer feel heard and respected. Finally, they should send email confirmations with important details immediately after phone conversations.

Another way to train your agents is through evaluation. Evaluating agents will ensure they understand what is expected of them and are able to meet your standards. When assessing an agent’s interaction with a customer, using a Call Center QA Form will help you judge important elements. Here are some examples of assessment questions:

  • Did the agent greet the customer?
  • Did the agent ask questions to understand the customer’s needs?
  • Did the agent answer the customer’s questions accurately?
  • Did the agent follow protocol?
  • Did the agent display a professional, yet empathetic manner?

With questions like these, one can evaluate the agent’s strengths and weaknesses, and rectify areas that need refinement.

Utilizing Customer Feedback

Customer service feedback provides companies with a good idea of the customer’s perspective. With such feedback, companies can understand what they are doing well and which areas need improvement. To improve call center productivity, use recordings to compile data to set future goals and develop more effective approaches. Here, you can also identify frequently asked questions and develop customized messages to save time. Using an interactive voice menu can also answer questions by letting customers select a number to hear frequently asked questions. Such interactive voice responses (IVRs) can be set up by your virtual phone number provider and they are highly customizable.

You can also utilize call recordings to learn more about your customers and their preferences. For instance, how do they respond to certain questions? Why do they prefer one product over the other? What issues or concerns do they have? Are they asking for a product or service your company doesn’t offer and should you consider investing in it?

Consider Virtual Phone Numbers For Your Call Center

In conclusion, virtual call center software solutions focus on increasing productivity and reducing time spent on answering calls. Virtual numbers also make it easy to facilitate remote agents. Therefore, enabling you to host your call center from anywhere. Global Call Forwarding provides virtual phone numbers with additional features such as call recording, call transfer, IVR, customized greetings, and more. View services and plans offered by Global Call Forwarding that can help with your call center QA today!

Work From Home Call Centers You Can Apply For Now

Tired of working out of an office every day from 9-5? Well, you’re not the only one. Certainly, the regular day job is not for everyone. Believe it or not, 9-5 burnout is a real thing. Many people are starting to consider work-from-home options. Likewise, many of these jobs are generally well-paying and offer flexibility. As a result, you can find remote opportunities from a variety of industries and job types. These range from freelance creative services to customer service to lower-level management opportunities. In this vein, let’s look at the benefits of working from home and which work-from-home call centers are hiring.

Benefits of Remote Work

There are countless benefits of remote working. Likewise, these jobs may be full- or part-time and usually allow employees some flexibility in terms of hours worked. Above all, working from home eliminates the need to travel to the office. Therefore, saving on travel time and cost. Additionally, remote jobs also let you juggle two-three different jobs, adding some variety to your work life. These are all reasons why many people are switching to work-from-home jobs, aimed at reducing various stress levels. In other words, when you choose a remote job, you can take more control over your work-life balance.

Virtual Call Centers

Virtual call center jobs can be done remotely from one’s home or office space near the home. Most often, these jobs focus on technical support, customer service, sales, appointment settings, and reservations and ticketing services. So, these work from home call centers are always looking for call center agents, customer service agents, and appointment setters. Likewise, for those interested in landing one of these jobs, it’s important to know that there are two typical paths to obtaining them. First, businesses either hire companies for their own needs or secondly, they may contract with business process outsourcing firms (BPOs).

Work From Home Call Centers Looking to Hire

Accolade Support

About the company: New Mexico-based, brick-and-mortar call center company
Industry: Customer contact BPO
Position type: Independent contractor
Duration/hours: Full-time, part-time
Pay Rate: about $10/hour
How to apply?: On their careers website https://www.accoladesupport.com/agent-application.html

Amazon

About the company: Seattle-based e-commerce giant operating in many countries around the globe
Industry: E-commerce business
Position type: Employee
Duration/hours: Part-time
Pay Rate: about $10-12/hour
How to apply?: Sort through virtual opportunities on their careers website https://www.amazon.jobs/en

Work From Home Call Centers You Can Apply For Now
Source: Depositphotos.com Lic#163588836 ID#55236183

Apple at Home

About the company: Apple at Home is the tech giant, Apple’s work-at-home call center program
Industry: Technology
Position type: Employee
Duration/Hours: Part-time with the possibility of full-time during busy periods
Pay Rate: Varies based on the position
How to apply?: On their careers website https://www.apple.com/jobs/us/aha.html

Enterprise

About the company: Parent company of Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental
Industry: Car rental
Position type: Employee
Duration/Hours: Full-time
Pay Rate: about $12.50/hour, French/Spanish-speaking agents make more
How to apply?: Keyword “work from home” search on their career website https://careers.enterprise.com/

Hilton Hotels

About the company: Hilton at Home program provides work-at-home opportunities for reservation and customer service agents
Industry: Hotels and hospitality
Position type: Employee
Duration/Hours: Full-time and part-time
Pay Rate: about $9.70-14/hour
How to apply?: Check the “work from home” box next to remote jobs on their careers website https://jobs.hilton.com/work-from-home.php

U-Haul

About the company: DIY moving company
Industry: Transport
Position type: Employee
Duration/hours: Part-time
Pay Rate: $7.50-14/hour
How to apply?: Search for “work from home” on their careers website https://jobs.uhaul.com/

Ver-a-Fast

About the company: Provides subscription verification services for newspapers and telemarketing services for other industries
Industry: Call center verification
Position type: Independent contractor
Duration/Hours: Part-time
Pay Rate: Varies on base pay and incentives
How to apply?: On their careers website http://www.verafast.net/job_opportunities.htm

Working Solutions

About the company: BPO providing tech support, sales, ticketing, and customer services
Industry: Call center
Position type: Independent contractor
Duration/Hours: Temporary, project basis
Pay Rate: $7.20-30/hour
How to apply?: On their careers website https://workingsolutions.com/who-we-are/careers/

Virtual Numbers When Working From Home

Some of these companies provide the required equipment, while others do not. However, some companies also provide benefits and incentives where you can get more out of the job. While some experience in these fields is required, some companies also provide paid training. So, if you’re interested, you may find a great opportunity to invest your time into. To keep the communication open and available, freelance or remote workers may also want to consider getting a virtual phone number to handle their business and work calls. Global Call Forwarding provides virtual phone solutions to keep your work and personal life separate.

Make Your Work Life More Engaging

The bottom line is, if you’re interested in finding a work-from-home call center position, there are a good number of opportunities out there. As a result, you can gain a better work-life balance. Additionally, the benefits of less cost of travel, more flexibility, and decent pay are among the greatest deciding factors for those who opt to ditch the office and work from home. Above all, if you’re willing to do the work of researching and applying, you have a great shot at securing a work from home call center job. What more can you ask for? Let freedom boost your creativity!

4 Ways Call Forwarding Improves Quality Assurance in Health Care

If you provide services within the health care industry, you have to be aware of quality assurance. And, how to maintain this quality assurance for your customers. This way, they continue to utilize your service instead of looking for other providers. In this article, we discuss some of the ways quality assurance in health care is uniquely important. And, ways businesses within this field can provide the best quality assurance for their customers.

What is Quality Assurance?

Before you can go about giving the best to your customers, you have to understand what quality assurance is. Essentially, quality assurance is providing and maintaining a quality of service for your customers. But, specifically, it means providing this quality in every single aspect of your service. This means providing and maintaining quality at every stage of service; from set up through cancellation.

What is Call Forwarding?

One of the ways businesses within the healthcare industry can increase quality assurance is to invest in call forwarding. To put it simply, call forwarding is a feature of a business phone solution. It allows a call that’s made to a specific phone number to be forwarded to a completely different number. And, it can make quality assurance in health care increasingly better in a number of ways.

1. Being Available for Healthcare Patients

One of the advantages of call forwarding in the health care realm is that it allows you to be more available to your patients. For example, even if a customer service representative is out of the office, they can still take calls with call forwarding. This means fewer missed phone calls from happier customers.

Quality Assurance in Healthcare
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2. Eliminating the Need for Voicemail

Another advantage of call forwarding is that it works to increase quality assurance in health care is by eliminating voicemail. When a healthcare patient calls, they may not always want to leave a voicemail if their call goes unanswered. This may be in fear that their needs won’t be heard. Or, that their call will never be returned. Call forwarding eliminates the need for voicemail as it works to forward calls that go unanswered to lines that reach available representatives.

3. Allows for Mobility in the Workplace

When a healthcare provider has call forwarding set up, calls can be transferrable to cellular devices. This means that even mobile devices can work to increase quality assurance in health care. It also means that representatives in the health care industry never have to miss a trip or business phone call. And, they can answer business calls from anywhere, at any time from their mobile device.

4. Ramping Up Customer Service

The final way call forwarding increases quality assurance in health care is by increasing the overall presence of customer service. Basically, call forwarding allows for the forwarding of multiple phone lines to one business phone number. This way, health care businesses can offer toll free numbers to their patients. Thus, providing a way for customers to call in for free. And, these numbers can all be forwarded to one centralized number or location. This way, customers have multiple ways of reaching your business. But, they are all met with the same great customer service they always expect from your business.

Getting a Virtual Phone Number With Call Forwarding for Health Care

Are you looking for ways to increase quality assurance in health care for your business? If so, call forwarding may be a beneficial feature for your business phone system. To get call forwarding to your business phone lines, consider virtual phone numbers from Global Call Forwarding. These numbers allow you to take advantage of all the business phone features you want, including call forwarding. And, can be set up as local numbers, toll free numbers, or even international numbers. This way, you can offer phone numbers for customers in all areas of the world. And, these numbers can all be forwarded to whichever business phone line you want! To set up your health care business with call forwarding and virtual phone numbers, contact us today to learn more.

Medical Answering Service Feature Ideas for Small Business

Medical answering services can do a lot for your medical practice. Employing a trusted medical answering service will allow your staff to focus attention on patients rather than on calls. Many features are particularly helpful for small businesses using a medical answering service. Read on to learn more about them.

What Does a Medical Answering Service Do?

A medical answering service will handle incoming calls for your practice with a high level of attention to detail. Medical answering services will also ensure that you are meeting HIPAA standards to protect client data. Using the service can free up the time of your staff and save you money on hiring a receptionist. Using the service will also help to ensure your patients feel valued.

How Do I Know if My Business Will Benefit from Medical Answering Services?

Below are some questions to ask yourself in considering whether you need the help of an answering service for your practice:

  • Does your medical practice have a difficult time keeping up with incoming calls?
  • Does your office have a backlog of voicemail messages on a daily basis?
  • Are you repeatedly receiving “voicemail is full” warnings from your phone system?
  • Is your office taking time from patients in order to answer phone calls?
  • Is your office having to allow the phone to ring for long periods before answering calls?
  • Have you been considering hiring staff to manage your call volume?

If your response to any of the above questions is “yes,” then a medical answering service could be a very smart move for your practice.

How Does it Work?

With a medical answering service, incoming calls to your practice are routed to a remote receptionist. Virtual receptionists handle all types of inquiries your practice receives. This can include questions regarding office hours and location. Receptionists can also schedule appointments, manage new patient information, and forward emergency calls. If a caller needs to reach someone in your practice immediately, the virtual receptionist can forward the call to the specific person. Receptionists can handle calls to your practice 24/7, which is very important for a medical practice.

There are many other tasks that answering services can handle that will help your small business practice grow.

Medical Answering Service Feature Ideas for Small Business
Source: DepositPhotos.com – O#151705872 ID#27446420

Virtual Phone Numbers for Medical Answering Services

Using virtual phone numbers for medical answering is a no-brainer. Your receptionist is virtual and you don’t need to be tied down to a landline, so this is the ideal choice. Using virtual phone numbers also allows you to stay mobile in case you need to switch your answering service to another location.

Features to Ensure the Call Center Runs Smoothly

There are medical answering service features that will help your practice thrive. Some of these include:

  • Call forwarding: to be able to use a phone number for patients, but have those calls forwarded to the virtual receptionist
  • Extensions: to be able to route calls to the intended parties as needed
  • Call recording: to ensure quality assurance and for training purposes
  • Sequential forwarding: so that calls are answered in the order received
  • Time of day routing: in case you are using virtual receptionists in different geographic locations to answer calls at different times of day

The use of a medical phone service for your practice could make your office run much more smoothly. If you can run the office more efficiently, more attention can be given to patients. Considering a number of medical answering service options for small businesses is also a must. Many features will complement the service and, ultimately, support the success and growth of your practice.

Can VoIP Change Your Sales Game?

If you have an active sales team, you know how offering any advantage to exceed your competition is crucial. Cutting edge technology – particularly VoIP — can be just what is needed to step up your sales game, for more profits and better overall efficiency.

So, if you are wondering how VoIP service from Global Call Forwarding can change how your sales team performs, we will explore such topics, including:

  • More Efficiency with Directories
  • VoIP Supports Remote Work
  • Taking Advantage of Add-Ons and Functionalities
  • Scalability
  • Variety of Phone Number Options

More Efficiency with Directories

The more efficient you can make your sales team, the better they can perform. Conclusion: Your business performs better. By including VoIP into your sales model, you gain access to a number of features that can boost your sales team’s efficiency. And instead of the hassle of dealing with redundant calls, you can use a directory system known as a PBX, or Private Branch Exchange. Aided by VoIP, inbound callers can be met with an automated service that allows callers to self-direct their inquiries.

For instance, callers that simply want to know your business hours can find that information by dialing through the directory. This saves time the time of your sales personnel that would otherwise be lost. Similarly, you can create direct extensions to your sales personnel so that recurring clients don’t have to be transferred on follow up calls.

VoIP Supports Remote Work

For your sales personnel, they may be on the road for extended periods of time. Working out of the office can be tricky, where sales personnel may be reluctant to give out their personal phone numbers. However, VoIP’s routing capabilities change this, enabling your team to use virtual phone numbers to call important clients as needed.

And for those sales members that work better on their own, VoIP can reroute calls directly to your salesperson’s device. This can be a godsend for sales personal that may be feeling “under the weather” after wining-and-dining important clients to close deals.

Can VoIP Change Your Sales Game? Tips for Sales Teams
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Taking Advantage of Add-Ons and Functionalities

Furthermore, VoIP service is part of evolving technology trends due to the integration and advancements in cloud computing. As the cloud evolves, so do the capabilities that VoIP can offer your sales team. Global Call Forwarding offers a number of these developments as add-ons and built-in functionalities designed to streamline your telecommunications. These include:

Time of day routing: Automatically routes calls to different destination numbers depending on the time of day that a call is received. This can help establish a positive work-life balance, particularly when your sales team seems overworked

Call recording: This add-on enables you to store and review recorded calls made with your sales team. Call recording is essential for most industries, as it can help with liability issues, miscommunications, employee training materials with direct examples, and so forth.

The Scalability You Need

VoIP enables your business to scale as its needs grow and you find better ways of processing increasing numbers of clientele. Therefore, by choosing Global Call Forwarding, you can scale by choosing different payment options as your usage increases. Therefore, this ensures that your sales team is never without open lines of communication.

Variety of Phone Number Options

As you may be aware, Global Call Forwarding offers a wide variety of phone numbers in over 150 countries worldwide. For instance, this includes countless cities and regions to access hyper-specific markets. Additionally, you can choose which type of phone numbers best suit your sales approach, including:

  • Toll free numbers
  • Local access numbers
  • Vanity numbers
  • ITFS numbers
  • UIFN
  • DID numbers
  • And much more

In Closing

Above all, VoIP offers a wealth of benefits that can drastically change your sales game for the better. For more information, contact Global Call Forwarding to get started today and reach new heights.

Marketing Strategies for Your Professional Finance Company

Of all the tasks that a professional finance company faces, marketing consistently proves to be the most challenging. Separating your company from the pack while ensuring that your company runs efficiently is the goal. This is where virtual phone numbers from Global Call Forwarding can offer numerous strategies to capture the best customers. In this article, we’ll cover some of these marketing strategies for professional finance companies, including:

Enhancing your professional image with toll free numbers
Achieving localization with outbound calling
Gaining international appeal

Raising Your Professional Image with Toll Free Numbers

Your finance company thrives on how well it can project a professional image to new customers and long-term clients. In fact, this is non-negotiable. After all, when money is at stake, an unprofessional image can make your customers unsure whether they should trust their financial future with your company.

Luckily, Global Call Forwarding offers the answer to this common problem facing your professional finance company: toll free numbers.

How Toll Free Numbers Can Enhance Your Company’s Appeal

Toll free numbers immediately impart a professional aesthetic easily. Because your company is footing the bill for calls as the subscriber, customers inherently trust your company’s integrity. Especially when it comes to solving their problems. Additionally, many professional organizations that deal with high-volume and high-priority clients use toll free numbers to appear more professional. Therefore, using toll free numbers imparts the same professionalism that those organizations benefit from. Third, toll free numbers give your company a type of “geographical agnosticism.” This means that your company has made a conscious effort to appeal to a national (and international) audience. Simultaneously, geographical agnosticism can help avoid negative stigmas associated with certain areas of the country where you may be headquartered.

Achieving Localization with Outbound Calling

Have you ever received an unsolicited phone call, with digits on your caller ID reading something to the effect of “V482072508XXXXXX….?” If so, you’ve obviously not recognized the phone number as being familiar and probably didn’t answer the call. Those unintelligible digits preceded by a “V” means that a company somewhere placed a call without a crucial element for using virtual phone numbers: outbound calling.

Marketing Strategies Professional Finance
Source: DepositPhotos.com – O#69202269 ID#27446420

What is Outbound Calling?

In short, outbound calling enables you to reach customers with the digits of the virtual phone number that you subscribe with. Simply, this means when you use your virtual number to make calls, the actual digits will appear on caller ID’s. For your professional finance company, this is extremely important, as you want a direct way to reach leads and clients.

Outbound calling enables you to reach customers even across international locations. For instance, if you wanted to reach customers in Dubai, having outbound calling enabled for your virtual phone number will ensure that a +971 number will appear on their caller ID. Therefore, if you’re looking to market your finance company by cold calling new prospects, outbound calling is mandatory.

Gaining International Appeal

If you’re looking to market your finance company, you’re probably no stranger to capturing new markets abroad. Even if your company is headquartered in one of the financial hubs around the world (ex. Hong Kong, New York City, London), customers typically want to invest their money with domestic businesses.

Marketing with Virtual Phone Numbers

Luckily, Global Call Forwarding offers virtual phone numbers in over 140+ countries around the world. By offering domestic and international callers lines of contact that resemble those used in their country, you demonstrate that your company is ready to do business in their country/region.

This also helps alleviate anxieties about possible language barriers. After all, if your company has a non-domestic line, chances are your company has also taken the initiative to hire staff that can speak their language. Because virtual phone numbers instantly route calls, it is easy to market these phone numbers and then reroute calls to a call processing center. Once redirected, employees located in the same time zone and with the same language can transact and assist callers with their inquiries.

Conclusion: Get Marketing Solutions from Global Call Forwarding

So, if you’re ready for marketing strategies for your professional finance company, consider subscribing with Global Call Forwarding. As a telecom provider for more than two decades, Global Call Forwarding has helped SMBs and large enterprises to achieve their marketing goals. Visit www.globalcallfowarding.com today to begin marketing your company more effectively with virtual phone numbers and related tech solutions!

Managing Your Professional Finance Company Sales Team

In this blog, we will cover various ways to manage your professional finance company sales team, including:

  • Using virtual phone numbers throughout your organization
  • Inspiring competition in your professional finance company
  • Maximizing training
  • Using a directory system as a regular part of your professional finance company

Let’s begin. 

Using Virtual Phone Numbers throughout Your Organization

Part of managing your professional finance company’s sales team is by providing them with the tools to succeed. Thanks to Global Call Forwarding, this is possible in a myriad of ways. 

First, virtual phone numbers are available in a wide variety of types. These include geographic numbers, toll free numbers, vanity numbers, and more. Geographic numbers can be especially useful when assigning sales teams to specific regions and countries that are part of their territory. Because geographic virtual phone numbers are identical to “regular” phone numbers, your sales team gains the benefits of localization and authenticity in those regions. Toll free numbers, on the other hand, lend a “geographical agnosticism” to your sales team, which can be useful for fielding inbound sales calls by available staff members. 

Inspiring Competition in Your Professional Finance Company

Enabling your sales team to reach strategic goals often takes invoking a competitive spirit throughout your organization. To do so, you can offer incentives to top-performing employees such as direct lines to long-term clients. This can be achieved by using a popular function of Global Call Forwarding’s virtual phone numbers called “whitelisting.” Whitelisting enables only inbound calls that have been preapproved to go through. And as many sales teams involved with a professional company know, having warm leads and repeat customers is a recipe for guaranteed commissions and further success. 

Time of Day Routing for Around the Clock Service

As another example, you may have some especially motivated salesmen that want to be available 24/7 to maximize their earning capabilities. Another popular add-on for virtual phone numbers, “time of day routing,” can make this a reality. When a call is placed outside of predetermined hours, the call is routed to a different destination number. Using time of day routing, you can redirect calls to their personal cell phone number.

Managing Your Professional Finance Company Sales Team
Source: DepositPhotos.com – O#187198574 ID#27446420

Maximizing Training for New Hires

One of the biggest expenses, in terms of both time and money for a professional finance company is training staff effectively. With various regulations and company protocol to follow, many employees are left to educate themselves on how to close with clients properly. Training sales team members with “call recording,” a popular add-on from Global Call Forwarding, can help ease this process and provide clear examples of what (and what not) to do during sales calls. Like the name implies, call recording records and stores inbound/outbound calls made between staff members and clients. This can be an effective tool for training, as these calls can be referred to repeatedly to train employees uniformly. 

Using a Directory System as a Regular Part of Your Professional Finance Company

At some point in time, your customers are going to want to speak with the sales rep that they’re most familiar with. Whether this is out of personal preference or by continuing a business relationship, it can be cumbersome to have customers constantly transferred to staff members’ phone lines.

To manage this more efficiently for your professional finance company, Global Call Forwarding offers a Directory PBX service. Short for Private Branch Exchange, a PBX enables you to offer direct extensions for departments and individual staff members. A PBX not only creates direct access to your sales team, but also reduces the number of misdirected callers or those seeking readily-available information located in your directory (i.e. operating hours). 

Virtual Phone Numbers for Your Finance Company Sales Team

As you can imagine, these are only some of the many ways that professional finance companies are using the versatility of virtual phone numbers to manage their sales teams. Be sure to learn more from the informative articles at www.globalcallforwarding.com. Subscribing is easy, and your professional finance company can begin using them within 24 hours of signup. 

International Forex Trading Guide: Maximizing Your Income

When it comes to maximizing your income with international forex trading, you should know that virtual phone numbers are a powerful tool to utilize. They can help you get the most out of your efforts. After all, reinvesting money to enhance your operations is a key component of maximizing your income with forex trading. Thanks to Global Call Forwarding’s telecom service, using virtual numbers could not be easier or more affordable.

In this blog, we’ll cover how virtual phone numbers from Global Call Forwarding can maximize your income, including:

  • Accommodating all international customers
  • Making your forex trading company accessible 24/7 using features like:
    • Time of day routing
    • Failover forwarding
    • Simultaneous ringing

Let’s begin!

Forex Trading Tip #1: Accommodating All International Customers

If you’re dealing with Forex Trading, then it is mandatory that your company has a worldwide reach that accommodates international callers. While email and messaging apps may be useful, the truth is that when money is on the line, talking directly to a sales rep in-person or over the phone is the preferred method for closing deals.

This can be done with domestic toll free numbers for customers within your country or numbering plan (ex. NANP, North American Numbering Plan). However, customers that live abroad don’t get the toll free benefits. Instead, they’re charged long-distance fees and may face service blockages. And, this defeats the purpose of using these domestic toll free numbers altogether.

International Toll Free Calling

Luckily, Global Call Forwarding offers two ways to offer international toll free calling: ITFS numbers and UIFNs. First, International Toll Free Service (ITFS) numbers are phone numbers that combine the functionality of international toll free calling with the routing capabilities of virtual phone numbers. This means no service blockages, no long-distance fees, and an easier time localizing your business in international locales. Second, Universal International Freephone Numbers (UIFN) extend the ability of ITFS numbers. At the same time, they enable forex trading companies to provide toll free phone numbers in multiple countries. This makes UIFNs perfect for areas that use different currencies but are within close proximity to one another (i.e. Western Europe, the Middle East, etc.).

Forex Trading Tip #2: Making Your Forex Trading Company Accessible 24/7

Making money around the clock is the name of the game when it comes to forex trading. Foreign exchange markets fluctuate constantly, which means that your business needs to have 24/7 accessibility. Thanks to several add-ons from Global Call Forwarding, your business can gain around-the-clock accessibility. This is an asset that other forex trading businesses may not have at their disposable.

Time of Day Routing

Time of day routing, a popular add-on from Global Call Forwarding, is one such example. When using time of day routing, your forex trading company can divert inbound calls based on the time they’re placed. For instance, if your company has regular business hours in New York City (EST) between 9AM – 6PM, you can use time of day routing to divert calls to a call processing center in a more favorable time zone.

Forex training guide

Failover Forwarding

Similarly, if all of your traders and customer service reps are busy, there’s a feature that can help. Using the add-on failover forwarding can divert calls to the next available destination number of your choosing. This means that any inbound call is handled by an available line, leaving no customer on hold or facing a busy signal. Otherwise, your customers have the option to take their forex trading elsewhere.

Simultaneous Ringing

For busy companies with limited staff on hand, simultaneous ringing enables all connected devices to a virtual phone number to ring at the same time. This means that any inbound caller can receive attention from your company and process their inquiries/transactions as needed.

In Conclusion

As you can see, Global Call Forwarding makes it possible to maximize your income for your international trading company. For more information about what Global Call Forwarding can provide your forex trading company, visit www.globalcallforwarding.com today! 

Using MetroPCS Phones for Business

Metro PCS, now known as Metro by TMobile, is a nationwide prepaid wireless phone carrier. Although this company offers great pricing and service, MetroPCS phones may not be right for business needs. However, there is an easy and affordable way to utilize your Metro by TMobile phone as your business phone system. In this article, we tell you how you can transform your Metro phone. This way, you can optimize the way your company does business over the phone. And, along those lines, take advantage of a number of options you can gain.

Some Information About MetroPCS

No one likes signing their life away to huge nationwide cellular providers. Big companies like AT&T, Verizon, and even TMobile require annual service contracts. And, of course, with these contracts often come unsuspecting fees. Not to mention the situation you’d be in if you lose or break your phone. Without insurance, you could be left to pay your dues even if you don’t have a phone. Fortunately, companies like MetroPCS offer a way around these annual (or longer) phone contracts with prepaid wireless options. Instead of committing to a contract, MetroPCS customers can purchase prepaid services for their wireless devices. This way, they can avoid the contracts that other large cellular providers require. And, fortunately, they still use the same, great nationwide coverage that other providers offer.

Some History About MetroPCS

MetroPCS has been around since 1994 (back then, it was General Wireless). By 2005, it grew to service over 1.5 million people. This big growth and expansion caught the eye of another major cellular service provider, TMobile. In 2012, MetroPCS and TMobile merged. By 2013, MetroPCS existed no longer due to this merger. And, a new company, Metro by TMobile, was born. Currently, the company is one of the largest that offers prepaid phone plans. Plus, it was one of the first to offer unlimited phone services (phone, talk, and text).

MetroPCS Phones Business
Source: DepositPhotos.com – O#192151132 ID#27446420

The Need for Virtual Phone Numbers

If you’ve had MetroPCS phones, you know they offer one phone number for each phone. And, you know that they don’t offer business Metro PCS phone plans with the standard business phone features. However, the need to be able to do business on cellphones is increasing. Likewise, you may want to be able to use your phone for business reasons. Fortunately, virtual phone numbers offer this solution. And, this ensures you won’t have to consider being a Metro PCS customer.

Pairing Your MetroPCS Phone With Virtual Phone Numbers

Pairing MetroPCS phones with virtual phone numbers provide many benefits. First and foremost, you can choose any business phone number with any area code. And, you can add and subtract phone numbers whenever you need. Secondly, you can create a business phone system right on your mobile device. This also means you can use any of the business phone system features you need. These can include call forwarding, time of day routing, simultaneous ringing, extensions, and more. Third, you can keep your MetroPCS phone plans for personal lines. And, add virtual phone numbers for business on the same MetroPCS phones. This means you don’t have to sacrifice the great price of your personal phone plan for a business phone solution.

Finally, with virtual phone numbers, you can choose phone numbers with any area code you need. This way, you can establish business relationships from a remote location with specific consumer audiences. Furthermore, you can offer local phone numbers to customers without having to move to business locations.

Closing: Choosing Global Call Forwarding for Virtual Phone Numbers

Above all, if you’re a MetroPCS customer and want to use your MetroPCS phones for business, virtual phone numbers are the best solution. They provide all the customizable capabilities you need to handle your phone needs for your business. And, this saves you from having to pay high monthly business servicing fees. Additionally, it prevents you from even having to purchase costly business phone systems at all. To conclude, to start using your MetroPCS cellphone for business with virtual phone numbers, contact us now.