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Scam Likely: Who The Heck is Calling Me?

We get it – It’s annoying! You’re working, driving in your car, or doing something else important and then your phone rings. But rather than being someone you know or want to hear from, the caller ID says, “scam likely.” So, who is scam likely? And, why the hell are they calling your phone?

Who is Scam Likely?

You may think scam likely calls are a way for telemarketers to trick you into answering the phone. But, while these callers may be telemarketers, they certainly haven’t labeled themselves as a scam likely number. Rather, if you’re noticing calls labeled, “Scam Likely,” it’s because your phone carrier is attempting to warn you of a potential scammer. So, if you have one of the four major phone carriers in the nation for wireless service, you can thank them for notifying you about potential spam calls. Therefore, it’s a smart idea to avoid answering these calls if you see fit in the future.

The Need for Scam Likely Phone Calls

Basically, scam likely phone calls were introduced due to the high number of complaints of robocalls in the US from wireless phone customers. If you have a wireless phone, you know the struggle with trying to determine if a calling number is someone you forgot to store in your contacts or a robocaller. Well, you’re not alone in this struggle. In fact, according to YouMail’s robocall index, there are 4.7 billion robocalls placed in the US every year. This translates to just over 14 spam calls for every wireless customer each and every day.

Scam Likely
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How Robo Calls Work

Large US wireless carriers decided to help out phone customers by implementing scam identifying software in 2017. This means that customers don’t have to download third party apps to identify robo and spam calls. Rather, this software works by comparing a calling number with a nationwide database of other fraudulent phone numbers. When a phone number is identified as potentially fraudulent, the software then identifies this number to likely be a scam. Giving you the option of accepting or denying the phone call for yourself by identifying the caller as “Scam Likely” in your caller ID.

Getting Around the Scam Likely ID Software as a Business

If you own a business that relies on reaching people over the phone either locally or even overseas, you need to be able to reach wireless phone customers and businesses. So, you may be wondering how you can avoid coming up as a scam likely phone number. Fortunately, virtual phone numbers can be purchased from companies like Global Call Forwarding, a company with over 20 years of call forwarding services. These virtual phone numbers allow for calls in specific areas from the same local area code. Or, toll free numbers in other countries. Once answered, these calls can be forwarded internationally to any phone (mobile or landline) or VoIP system, so they work just like any other phone number. But, since they’re new and appropriate to the area codes of your clientele, they’re less likely to be identified as spam from wireless carrier software systems. This means you’ll be able to reach your business clients how you need to!

Addressing the Unwanted Spam Call Epidemic

If you’re sick of getting spam calls and robocalls from people you don’t know, know that you’re not alone. And, that there are many ways to avoid these calls, including ignoring scam likely phone calls. For instance, you can contact your wireless carrier to learn more about third-party applications to help prevent spam calls.

If you’re one of the many businesses that are anxious about the impact of the spam call epidemic aggravating wireless customers all over, you aren’t alone. Know that there are options for virtual and toll free numbers you can utilize to get through to your customers. If you want to learn more about virtual local area code phone numbers and toll free phone numbers, contact Global Call Forwarding today.

Is Your Virtual Number Provider Big on Credibility? How to Tell if You’re Getting the Best Services

Checking the credibility of a business or provider is an important step in building a long-lasting working relationship with any organization. Though most companies can look good on a TV commercial, sales brochure, or other marketing collateral, these types of materials most often only provide the consumer with a snippet of positive information. Truly getting to know an organization and the people who run the organization requires research, observation, and time. Building a relationship with an organization and learning about the people, products, and track record of the business will increase the likelihood that you will get what you paid for.

For example, many businesses are turning to virtual phone numbers for their communications. Is your virtual number provider big on credibility? How to tell if you’re getting the best services involves some time investment, but it’s well worth it. Here are a few ways:

Reach out to the Better Business Bureau (BBB)

The Better Business Bureau exists in order to help maintain an ethical marketplace where buyers and sellers trust one another and consumers are able to have confidence in the companies they choose to do business with. Checking with the Better Business Bureau to verify the credentials for a business prior to purchasing any products, using any services, or entering any kind of business agreement with the company helps in establishing a trustworthy and solid relationship.

Search for and Read Consumer Reviews

Reading what others think about a company is easier than ever, thanks to the Internet. Many people share their experiences whether they are good or bad, provide ratings and comments, and even provide when specific inquiries are posted. This can be very helpful when doing your due diligence to determine if a company is credible.

Ask for Feedback From Family and Friends

Reaching out to ask family members, friends, and neighbors about a particular organization prior to scheduling a service or purchasing a product or service can help to narrow down the businesses that you should do business with and which ones you shouldn’t. Your family and friends will typically know the quality you expect, so having these types of conversations with people you already trust can save you money and time.

Access Consumer Reports

Reading consumer reports to learn more about companies is one of the oldest and most widely trusted sources when it comes to learning about products prior to buying something. This is the same when you are purchasing a service and looking into a company. So, when determining credibility, going to consumer reports as a reference is an obvious choice. Looking for basic information on the Consumer Reports website, www.consumerreports.org, you have the option to subscribe to the service for specific ratings and other important information. Subscribers are also able to take advantage of online discussion forums to converse with others about products and services, ask questions, read reviews, and share reviews of their own.

How to Tell if You’re Getting the Best Services
Source: Stockphoto.com O# 100006653347 ID#100200144052

Other Ways to Learn About a Business Include:

Google Searches

When almost anyone has a question about anything these days, they turn to Google. Putting the company name into a Google search will help you discover a plethora of things, from reviews to feedback pages to articles mentioning the company and more. The trick is to decipher which sources are credible or not, so don’t automatically believe everything that comes up in your search. Read up on the company from multiple sources and draw your own conclusions from what you gather.

Check the Company’s Website

It is fairly easy for anyone to put up a webpage, so the fact that a company has a website is not the only determining factor in figuring out if they are credible and legitimate or not. Check to see that contact information listed on the website is accurate. If there is no way to contact a company, that is typically a red flag. You can look up registration information for the web address using a website called who.is.

Ensure Modes of Payment Offered Are Secure

Another important determining factor is whether the company offers secure modes of payment. PayPal and Google Pay are a couple of commonly used secure modes of payment. A truly legitimate company will offer these types of options because they know it offers the customer an extra layer of protection and confidence in the organization.

Before deciding on a virtual number provider or any other type of company you need to do business with, it is important to do some research and look to ensure that the company is big on credibility. This will help you to trust the company and support a solid relationship between you and the organization.

Inspiring Entrepreneurs in 2019

Entrepreneurs are business owners who design, operate, and launch businesses. They usually dump their 9-to-5 jobs to pursue an idea that they believe in. It’s not an easy or glamorous job; it takes a lot of hard work, determination, and grit to build a business from the bottom up. That is why it can be so inspiring when you meet someone who has worked very hard and taken their business to new levels of success. Read on and get inspired by these young entrepreneurs that you will most certainly be seeing more of this coming year.

Entrepreneurs to watch in 2019

1. Leigh-Kathryn Bonner

Bonner, 25, decided that instead of sitting around and worrying about the declining population of bees in the world, she would do something about it. So she did. She is now the owner of Bee Downtown, a company that installs honey beehives in urban areas. She has installed beehives in the corporate headquarters of Burt’s Bees, Chick-Fil-A, IBM, Delta, and Intercontinental Exchange. Bonner is a fourth-generation beekeeper and decided that, after studying abroad, that she needed to be concerned about the alarming rate that the bee population is declining. She decided that she could approach the American Tobacco Campus in Durham, NC and pitch the idea to place a beehive on the top of their building. The owner of the company liked the idea so much that he introduced her to Burt’s Bees and the rest isn’t quite history. She decided to keep running the business on the side as she finished her schooling. Upon graduation, she was offered a job. Instead of taking the job she pursued her business idea full time and with a loan of $15,000 from her parents she was able to take her business to where it is today.

Inspiring Entrepreneurs
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2. Jobert Abma and Michiel Prins

These two self-taught hackers are the creators of HackerOne. Their company helps businesses by finding security vulnerabilities and keeping cyber threats at bay. The company is based in San Francisco and run by the pair of childhood friends whose customer base is stacked with top corporations such as Starbucks, Airbnb, General Motors, and Twitter. They got their first contract job at Facebook by diving deep into the messaging application for Facebook and finding a bug. They were immediately invited to a social event by the group and given jobs. Once they secured their contract at Facebook, they decided to target other large companies they wished to work for and found cybersecurity bugs in their websites and before long they found themselves with a stacked clientele base.

3. Siqi Mou

Siqi Mou is the 29-year-old creator of HelloAva, an automated chatbot that can help you pinpoint the problems in your skin and curate a list best suited to fight your skin blemishes. Mou suffered from acne for the majority of her life. While she was formerly a news anchor in Indonesia, she was offered an opportunity to star in an ad. However, the advertisement was for a skincare product, before she agreed to do the ad, she looked up the harsh chemical ingredients in the products and got very annoyed. Her dissatisfaction with the commercial skincare products out today birthed the idea she had for HelloAva. Now users can consult with an aesthetician online and receive recommendations for products that are good for the skin.

4. Camille Baker

Pull Up a Seat offers foodies a chance to satisfy their cravings and allows businesses like bakeries, a way to reach broad and local audiences. Baker created this platform so that chefs could spend more time working on their food rather than using up so much time on creating a website and marketing. Now the food vendors can list their businesses on the site, and the foodies will come.

5. Krisna Bhargava

Krisna Bhargava was a Ph.D. student at the University of Southern California when he came up with the idea to create his business, ReoLab. He got the idea for the company when he realized that the tools that were used to run medical tests in hospitals were not as capable as they had the potential to be. These tests could take days at a time for results when people who were medical danger didn’t have that kind of time. He decided that by shrinking a testing lab to the size of a shoebox, he could have results that were ready in an hour. With some help from his peers and mentors, he has been able to gain funding for his idea which he has dubbed “like a Keurig machine for diagnostic tests.”

Many inspiring entrepreneurs make names for themselves each year. Why not be next?

Global Call Forwarding provides is the  most trusted Provider of Virtual Phone Numbers, Outbound Calling, VoIP, SMS and Call Recording.

Secrets of Using a Toll Free Number to Boost Your Business Calls

Do you have a toll free number for your business? If you do, then are you using it to its full potential? Toll-free numbers can benefit your business in numerous ways, and most importantly, they can boost your business calls.

Smartphones ended the era where we memorized phone numbers. If people are no longer memorizing phone numbers of loved ones, do you think that they will remember the phone numbers of businesses? Definitely not. A company that relies on phone calls to find new customers could suffer from these problems if they are not using a toll-free number in their marketing strategy.
The digital age had a very quick rise to the top, and many businesses shelled out a lot of cash to increase their search rankings or spent a lot of time trying to find followers on social media. Many companies realized that marketing online is not easy and have now turned back to traditional channels of marketing. Currently, there are more radio, print, and TV ads because they are secure means to measure ROI. Broadcast, print, and television can help to get your name out to potential customers, but if you’re looking for callers, then they need to get your phone number, too.

Making Your Business Number Memorable

So, how will a potential customer remember your phone number when they won’t even bother to memorize their mother’s phone number? The answer is with a vanity number!
A vanity number is the best way to get a customer to remember your phone number. Vanity numbers are toll-free numbers that use the letters that are placed on a phone’s keypad to spell out something related to your business. For example, if you are a baker, you might use 1-800-COOKIES. Vanity numbers stand out among the crowd and don’t look funny printed on an ad or spoken about on television. Many successful companies will attach a jingle to their vanity phone numbers when advertising on radio and television as a new way to help commit the phone number to people’s memories.

Using a Toll Free Number for Business
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Vanity Numbers Have Seen a Rise in Popularity

Vanity numbers are gaining popularity again because they are so simple to remember and can be used anywhere. If you’re driving past a billboard, you can memorize a vanity number, or if you’re listening to a radio ad, you can memorize a vanity number. Vanity numbers and toll-free phone numbers have always been an excellent choice for businesses, but the recent gain in popularity means that the best names are going fast, so don’t wait to secure the best vanity number for your business.

Make it Easy for Customers to Contact Your Company Using a Toll Free Number

Customers do not want to put in work to contact your business. And why should they? It is your job as an excellent company to make it easy for them to get into contact with your business. Your company should advertise its number in as many places as possible so that it is not hard for your customers to find it. It can be very frustrating for customers when they can’t find a way to contact a business. Once they find your number, make sure that you are available for their calls at any time of the day. Toll-free vanity numbers are also beneficial to customers because it does not cost them anything to call a company. A customer probably won’t choose your business if they have to pay to get in touch with you when they can call another business for free.
Vanity and toll-free numbers are also great for credibility. A customer will assume a company that uses a toll-free number is a large company or corporation, but in reality toll, free phone numbers are so affordable that any size business, whether it is a very small start-up or a large corporation, can afford to get one. If you are working from your kitchen table, you can still have the same credibility that a Fortune 500 company has, and that ability will give you the edge over your competition.

Your Toll Free Number Could Be Trending

Toll free numbers are alive, well, and remain in high demand despite all forms of new technology introduced in the last decade. Businesses continue to take advantage of how toll free numbers can help their businesses enhance their use of marketing analytics and call center intelligence, as well as other innovative forms of customer engagement. If you own a business and a toll free number, your toll free number could be trending and you should be taking advantage of this to boost visibility and your bottom line.

About Toll Free Numbers

A toll free number is a phone number that starts with a toll free area code such as 800, 888, 877, 866, 855, 844, or 833. When a person dials a number that starts with one of these prefixes, they are not charged for the call. The business or person that owns the toll free phone number instead pays for the calls made to the number. Toll free phone numbers can be random digits or they can be words. When they are words, they are called vanity numbers. The most widely known example of a vanity phone number is 1-800-FLOWERS. Toll free numbers with the 800 prefix are considered premium toll free numbers and are typically a little more difficult to obtain than toll free numbers with other prefixes.

Benefits of toll free phone numbers for business use include:

  • Being available to customers and clients everywhere with an established national presence
  • Add the company name to the business phone number through use of a vanity toll free phone number
  • The ability to forward phone calls made to the toll free phone number to a landline or mobile number of the business owner’s choice

Global Call Forwarding offers toll free phone numbers with access to many great features. Some of the features include a full virtual phone system with call forwarding, VoIP, voicemail, SMS texts, and much more.

A toll free number helps a business to establish its reputation. It projects the image of a larger business with offices across the nation, even if the business owner is, in fact, working from a home office. In essence, a toll free number creates the kind of national presence that can indeed level the playing field when it comes to smaller companies competing with much larger companies.

Customers are also more likely to call a toll free phone number than any local area code phone number that they do not recognize. When customers call a toll free number they assume the company is established and trustworthy. Studies show that a customer feels better about buying from a company that has a toll free number on its website, business cards, and other forms of advertising. And, who knows, your toll free number could be trending in no time, further increasing the amount of traffic to your website and the profits to your business.

Toll Free Numbers Trending
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Toll Free Vanity Numbers

Toll free numbers with easy to remember digits or toll free numbers that spell out the company name or the name of a company’s main product can increase the number of phone calls to the business. In the same way that an easy-to-remember website address can help to drive an increase in traffic, a vanity toll free phone number can help a business to be the first choice in a customer’s mind for a particular product or service. With a vanity toll free phone number like 1-800-FLOWERS, your toll free number could be trending in no time and the value of this is limitless.

Uses in Marketing

Vanity toll free phone numbers have proven to be a timeless marketing tool, which helps to increase brand recognition and awareness through the use of mnemonics. A great toll free phone number can help to strengthen a business’ brand and it makes the company’s marketing efforts much more memorable. Most importantly, vanity toll free phone numbers have been proven to drive an increased number of phone calls to the companies who use them in an efficient manner.

Vanity phone numbers are easily recalled in any situation. Whether someone is driving while listening to radio ads, walking rapidly by a poster or a billboard sign, or scrolling past a banner ad on a mobile device, the best vanity phone numbers help consumers to recognize a business’ brand. And, if you choose a vanity toll free number and market it well, in no time your toll free number could be trending and that translates into more profit for the company.

Empowering Your Business

Global Call Forwarding has been dedicated to empowering businesses of all sizes by giving them access to the best phone numbers available, and at a competitive price matched with an extended array of features to best compliment the business’ offerings. For answers to questions related to how vanity toll free phone numbers work, or to purchase them for your company, contact Global Call Forwarding today.

Toll Free Numbers for Social Media Marketing

If you are crafting a new marketing campaign, you may be trying to come up with new ways to affordably boost the success of your campaign and also involve social media tools. If this is indeed the case, you should consider using toll free numbers for social media marketing as a key tool in boosting the success of your campaign.

A customized toll free number fits well into a marketing campaign because it enables you to use the phone number of the company to define the brand. When you think of a vanity toll free number, such as 1-800-FLOWERS, you know specifically what the company offers when that number is dialed. If you dial 1-800-FLOWERS you are able to order flowers for any number of occasions.

Generally speaking, you can use a custom toll free number to do a number of things, including sharing the name of the business, communicating a benefit the business provides, and tracking marketing efforts for a specific campaign. Either way, whether you use toll free numbers for social media marketing or toll free numbers to advance your business in any other way, the toll free number should reinforce the brand’s image and clearly indicate how the company differs from its competitors.

Research has repeatedly pointed to the benefits of incorporating toll free numbers for social media marketing or any kind of marketing into a company’s marketing campaign plan. In addition to offering a way for the company to communicate something specific, incorporating toll free vanity numbers in a marketing campaign can provide additional meaningful benefits, including:

Increased Interest and Calls

A greater number of inbound calls and referrals. Because toll free vanity numbers are expressed with a word or words instead of a string of random numbers, vanity numbers are much easier to remember than a number that is composed of digits exclusively. This means that it is more likely that customers and potential customers will use these types of toll free numbers and also share them with their friends and family. In fact, research indicates that vanity toll free numbers have a rate of recall that is approximately 75 percent higher than the rate of recall for phone numbers that are exclusively numeric. Custom toll free numbers also generate a much higher response rate than regular phone numbers.

A Social Media Credibility Boost

Having toll free numbers for social media marketing or for all of the company’s marketing can improve a business’ credibility and enhance sales efforts. A toll free number shows customers that the business owner and marketing team have taken steps for them to contact the business with more ease and without having to incur any long distance charges for calls. Vanity toll free numbers and regular toll free numbers also make a business seem more established and larger than it actually is, which will help people to have more confidence in the company’s offering of goods and/or services.

Tracking Capabilities

When a company uses toll free numbers for social media marketing or any other marketing efforts, there is ease in tracking key performance indicators. These key performance indicators can help in analyzing the success of an ad campaign overall and allow for a company to adjust their message on an as-needed basis. Having the ability to do this is critical in aiming to generate the best results for a business. Tracking calls linked to a campaign is an affordable and effective way to identify what is working and what is not. The information that is gathered through the tracking of campaign efforts can help a business to improve in every way, whether it is social media marketing, sales campaigns, print ads, or other forms of marketing efforts.

Toll Free Numbers for Social Media
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Superior Customer Service

Depending on whether you use toll free numbers for social media marketing or for other types of advertising, toll free numbers can help a company to offer better customer service by helping the business owner determine why a customer or potential customer is reaching out to the business before anyone even answers the phone. When a company has an idea of why a person is calling, it allows customer service representatives to be better prepared to offer superior customer service.

Global Call Forwarding offers toll free numbers for social media marketing or any other type of marketing that a business would like to include in their marketing efforts. Global Call Forwarding has been offering quality products and superior customer service to each and every client worldwide for over two decades. With a knowledgeable and professional staff, GCF customer service representatives are able to best serve each client to ensure each and every business takes advantage of the most advanced services and features available to support business success.

How to Earn a Reputation Based on Credibility in Your Industry

There are a number of traits that can help a business earn a reputation to become more successful. Credibility is at the top of that list. Credibility means others look to your company as a reliable source and if others rely on you, they trust you and do business with you, and this propels your business ahead.

Being credible means that you establish and nurture a very specific set of qualities. It really doesn’t make a difference which type of organization or industry you are in – these qualities work the same across the board.

Learning How to Earn a Reputation for Credibility: Step by Step.

If you are serious about establishing yourself as credible, here are some tips regarding how to earn a reputation based on credibility in your industry:

1. Build trust: If you are wondering how to earn a reputation based on credibility in your industry, you have to start with trust. In order to cultivate credibility, you have to build trust, earn it, and maintain it. If people like you, they will trust you and they will be more willing to do business with you. The trust you build with your market is more important than your bottom line.

2. Become an expert: Being competent within your industry means having the ability to analyze a situation and develop several potential solutions. Being confident in your capabilities is important so that others know they can count on you.

3. Consistency: Another important tip regarding how to earn a reputation based on credibility in your industry is related to consistency. Everything that your company states and does should be consistent. The messages that your organization is sending out, the actions that you take as an organization, and the things you allow in your organization should all be in complete and total alignment. In figuring out how to earn a reputation based on credibility in your industry, this should be carefully considered as people do not trust a person or company that “flip flops.” They feel safe with consistency, knowing what to expect, and whom they can rely on.

4. Authenticity: In mapping out how to earn a reputation based on credibility in your industry, you need authenticity. When trying to earn trust, you cannot rely on the “fake it until you make it” approach. This will lead to disaster. The basis for establishing yourself as a leader and your business as a leading organization is a solid foundation that offers others long-lasting stability, no matter what challenges are faced.

5. Sincerity: Being credible equals being sincere. This means that you don’t necessarily say everything that you think, but you do mean everything that you say. True sincerity requires commitment and a willingness to be unmovable and straightforward no matter what.

6. Respect: Truly considering the feelings of others could mean everything to them. Treating others with respect because they deserve it and understanding why that is important is paramount. Respect earns credibility.

7. Accountability: In order to establish credibility, you have to be accountable for your actions and decisions. When making mistakes, it is important to own up to them and correct anything that stands as an error.

8. Loyalty: Credibility is connected to serving and protecting others. When you have the best interests of others in mind, and this is clear, this tends to build loyalty and credibility.

9. Honesty: In figuring out how to earn a reputation based on credibility in your industry, it is extremely important to be honest. Total transparency is a fundamental keystone to business and it is at the core of credibility.

10. Communicate: Communication is at the core of establishing credibility. This means that you need to make sure you are effectively communicating the vision of your business, helping your market to understand what sets you apart from your competition, and helping to carry your brand message through each of your marketing initiatives. This is also important within your organization, in building credibility with your staff and other team leaders.

Earn a Reputation Woman on Laptop
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Credibility Builds Better Business

Credibility as a business leader allows your staff to look at you as a reliable resource for decision-making and information. A leader that is credible has gained the respect of their peers and their staff by displaying positive and strong attributes. Credibility translates into improved employee morale, improved staff performance, and the ultimate success of an organization. Credibility is essential in building relationships within your industry as a business leader and as a brand.

Whether you own a brick-and-mortar shop, a virtual consultancy, or another kind of business, all businesses need to display honesty and credibility in order to gain trust and earn a reputation based on credibility within the industry they are in. Credibility has to be earned. It takes time and consistency to establish it, along with an effort to maintain it, but it is necessary on the ultimate path to success.

Building Credibility with Professional Toll Free Numbers

If there’s one thing that new businesses need when they enter the market place, it is the credibility to attract customers. And there’s no better way to do so than with the help of professional toll free numbers from Global Call Forwarding. In this article, we will explore a number of ways that professional toll free numbers build credibility with customers around the world.

Getting Professional Toll Free Numbers

Think about the last time you contacted a high-level organization, like a government organization, non-profit, or multinational corporation. Or, what about a high-volume business, like law firms and large retailers? Chances are that in each case, those entities offered a toll free number to the public to enable communication that would otherwise be pricey – or impossible.

As you may be aware, toll free numbers help accommodate the broadest audience for your business by picking up the charges that would normally be incurred by the caller. Instead, your business foots the bill to enable all callers to reach your business. By offering this service, your business gains an edge over lesser organizations that demand more out of prospective customers. Even subconsciously, customers immediately appreciate a business that makes it problem-free to contact them.

Geographical Agnosticism

One way to build credibility is to have a national presence instead of being tied down to a specific area code. With toll free numbers, your organization’s toll free numbers help to create something called “geographical agnosticism.” This component enables your business to gain a professional sheen that automatically implies that your organization has the capabilities to handle inbound calls from nearly anywhere.

And because most toll free numbers are national, geographical agnosticism can help obscure where your business is calling from, particularly if it is located in a less-favorable location or one not known to carry the same weight as major cities.

Accommodating International Customers

One particular challenge that comes with offering toll free phone numbers is that international callers are not able to receive these benefits when dialing a phone number located outside of their country and/or numbering plan. Instead, these callers are saddled with long-distance fees, saddled with the chore of dialing outside of their country, and may not be able to complete the call depending on their telecom service providers’ requirements. This can reduce credibility in the eyes of international markets and may render your efforts useless. Is there a better way to guarantee ease of communication?

Yes, there is. Luckily, with the help of Global Call Forwarding’s services, you can use two forms of toll free numbers that help bridge the gap: ITFS numbers and UIFNs (International Toll Free Numbers and Universal International Freephone Numbers, respectively). Both types of toll free numbers enable international callers to reach your business without incurring charges or service blockages. In most cases, these phone numbers match the area code and remaining digits identical to “normal” toll free numbers that those customers are already used to, which is something your international callers will certainly appreciate.

Professional with Toll Free Numbers Customer Service Directory
Source: Stockphoto.com O#23559 – ID#100077897772

Adding Professional Toll Free Numbers Directories to Your Business

Going back to our first example, another component you’ve probably encountered with large, high-volume organizations is first encounters a directory that allows you to self-select which person and/or department you’d wish to speak with, as well as provide information relevant to your inquiry (i.e store hours, frequently asked information, voicemail services, staff list, etc.). One common form of directory available from Global Call Forwarding is called Interactive Voice Response (IVR), which uses spoken voice commands to navigate through your company’s directory, which can reduce the hassle of constantly dialing numbers to navigate (or eventually dialing ‘0’ to reach an operator to guide you, if available).

Global Call Forwarding also offers PBX services, which is short for “Private Branch Exchange.” Essentially, by using a PBX, you can expand one phone number into many sub-directories for callers to reach various departments and staff members, usually by dialing * and the appropriate digits. Callers appreciate this and it helps build professional credibility, particularly when multiple calls need to be made quickly and directly.

Better Functionalities with Add-ons from Global Call Forwarding

Because modern professional toll free phone numbers are powered by cloud computing (supplanting the limitation of landlines), there is a host of new advancements that can be added to regular phone service to augment how your business operates. Let’s cover a brief list of some of the most popular add-ons to build credibility:

CallMe Click: As the name implies, when you use CallMe Click, a visitor to your website can initialize a call from their device to reach your business with a simple click. This makes contacting your business more instantaneous instead of having the customer dial the number manually. This allows for fast action, allowing for almost-instant connection with a customer, and wasting no time.

Time of Day Routing: This add-on enables inbound calls to be routed to a specific destination depending on when a call is placed. For instance, if callers reach your business outside of regular business hours, those calls can be forwarded to another destination, such as a call center in a favorable time zone or voicemail.

Call Recording: This add-on records and stores calls made between your phone number and the public. By using call recording, you can more adequately assess if your staff is following company protocol to establish the best customer service possible and follow best-practices – a crucial component to building credibility.

How Toll Free Numbers Can Be Used to Build Customer Loyalty

As your business grows, you may notice that your current phone number can’t handle the influx of new customers. Or maybe you’re missing out on customer calls because you’re using a landline and your customers are upset that they have to pay to call your business in order to make customer service calls. Perhaps you don’t want to take business calls on your personal phone line anymore. When these thoughts begin to creep in your mind, it’s time to think about getting a separate business line. Doing so can help increase customer loyalty and business credibility.

Benefits of a Toll Free Number for Customer Loyalty

So what is the best option for a separate business line? A toll free number has several benefits for a small business. The number one benefit of a toll free number is that it is a great way to begin building a loyal customer base.

Toll-free numbers or 1-800 numbers, as you may remember them as, grew in popularity in the 90s, but they are still prevalent today. One of the reasons is that they are a free way that your customers can make customer service calls to your company with. A toll-free number also gives your business the ability to reach a national audience no matter how small your company is.

So how does a toll free number build customer loyalty?

Recognition

Toll free numbers are easily recognizable, and therefore people have an ingrained trust of a business with a toll free number. Toll-free numbers have been around long enough that people know that they won’t get charged for calling one and therefore have no qualms about making a phone call to your business when they need to.

Branding

Toll free numbers were created to serve the people of the business that uses them. It also helps to brand your company as a trustful company because a company that chooses a toll free number is associated with a larger company. You get access to an entire nation of customers, too. You can take the number and advertise it on all of your marketing materials. From business cards to billboards, when people begin to see your number everywhere, they will start to recognize your brand and associate the number with your company.

Customer Service

Toll free numbers up to the ante on your customer service. Most people prefer to interact with a live human on the phone when they have a problem with a product or service. They want to speak with someone right away, and they want their issues handled immediately. When you refer to the web for customer service there can be delayed responses. Choosing to staff a friendly customer service representative will do wonders for your business because it helps to put an angry customer at ease. Since many of the issues in a company can be solved over the phone, your customers will be happy with the swift response time and help. You can also offer support to your customers around the clock. Only with a toll-free number can you provide 24-hour customer service which in turn builds customer loyalty.

Customer Loyalty Toll Free Number Call Center
Source: Stockphoto.com O#23559 – ID#100185868144

Did we mention it’s free for customers?

Again, customers do not want to have to pay to call a business that messed up their order. A customer service line should be free if you want your business to be taken seriously.

Memorable

Choosing a vanity number for your toll free line can also make your company much more memorable. Using a vanity such as 1-800-FLOWERS shows your customer base exactly what you are selling. Even if they forget the name of your company, they’re not likely to forget a vanity number like that.

It’s better than emails

When customers are frustrated with your company, no matter how polite you try to sound in an email, it is not going to come across well with an angry customer. Customer service lines are the best way to handle upset consumers. A brief email is no match for a charming human on the other line.

Trustworthy

If you are running an e-commerce website, people may be wary of your business. Many of these e-commerce sites are untrustworthy and sell damaged products. When your e-commerce company provides a customer service phone line, a person is more inclined to trust your company because you have provided them a way to get in immediate contact with your business in case something goes awry.

Events for Entrepreneurs to Attend in 2019

Entrepreneurs should be making an effort to attend as many events as possible each year. These events are helpful for industry insights, trends, networking, and giving you a leg-up over your competition. It is also the perfect opportunity to take a break from the office to learn and bond with members of your team. It is crucial to make time in your schedule to attend several of these events each year, because one day you may be up there doing the same thing; giving fresh insight to the new entrepreneurs and like-minded individuals.

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