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understanding sip trunking

Understanding How SIP Trunking Works

Hearing the phrase SIP trunking everywhere but don’t know what it means or if it can impact your business? SIP trunking can give your office phone system a boost by …Read More »

Hearing the phrase SIP trunking everywhere but don’t know what it means or if it can impact your business? SIP trunking can give your office phone system a boost by connecting different extensions through the internet. Let’s have a look at what SIP trunking is and if your company needs a new phone system.

SIP Trunking: What Is It?

Session Initiation Protocol (SIP) is a means of initiating and sending voice and other unified communications services through the internet. And SIP works with IP-enabled private branch exchange systems (PBX). A PBX system connects incoming calls with any extension within your company. Before SIP options were available, calls were made through public switched telephone network (PSTN) lines. But now, SIP trunking takes this a step further by enabling the PBX to send and receive calls via the internet eliminating the need for standard PTSN. And so, SIP gives voice over internet protocol (VoIP) capabilities to your regular PBX. It works with virtual phone lines that run through bandwidth data.

VoIP capabilities enable the ability to transmit voice, text, video, image, and other files from one system to another. And companies are increasingly switching to VoIP office systems to streamline and organize their internal and external communications. With SIP trunking, you can stay connected with your team as well as your customers through different mediums.

Benefits of SIP Trunking: Changing the Way Your Company Communicates

There are many benefits to incorporating SIP trunking and VoIP into your communication solutions. Virtual communications make it easier to converse through different mediums reliably. And they open doors for your business by expanding your reach and ensuring clients can connect with you from anywhere. Additionally, you can get virtual phone numbers from a service provider like Global Call Forwarding that works alongside your virtual office system. So, what are the many benefits of SIP trunking?

  1. Easier on the Pocket: VoIP is known for providing high-quality service at cheaper and more reasonable rates. And it becomes even more worth it when you consider that it is transmitting multimedia files at those rates, something traditional lines cannot do.
  2. Supports and Encourages International Calling: For businesses with an international clientele, SIP trunking can help reduce your long-distance calling charges. And this is simply because the call is routed over an international call forwarding service through the internet. You can get virtual numbers such as toll free numbers or local numbers.
  3. Offers Unlimited Number of Channels: SIP trunks host an unlimited number of channels so you can use it no matter what your bandwidth is. Sold in smaller quantities, these lines are easy to set up and more cost-effective than traditional lines which sell in bundles of 23. And you can have multiple virtual lines running through the system.
  4. Improves Scalability: SIP trunking also allows you to scale up or down easily as lines can be added in gradually based on your need and convenience. And, you can increase capacity at any time.
  5. Reliability: Since SIP trunks work on broadband internet connections, they can enter and cover different geographic areas. And so, with SIP, you can set up and manage unlimited geographic and non-geographic numbers. This is perfect for companies with remote offices and employees.

Improve Communication Systems With SIP and VoIP

SIP trunking doesn’t require a lot of new and expensive equipment and is very easy to set up. You can contact an internet service provider, virtual phone service provider, or SIP provider to learn more about how you can use SIP trunking to support your business. Enhance your company’s communication system with SIP and VoIP today.

top voip speed tests

Top VoIP Speed Tests (As of December 2019)

Think your VoIP connection is lacking something? Use one of these top VoIP speed tests to measure internet performance and quality. This way, you will know where your VoIP connection …Read More »

Think your VoIP connection is lacking something? Use one of these top VoIP speed tests to measure internet performance and quality. This way, you will know where your VoIP connection needs to improve to support your communication needs.

Top VoIP Speed Tests

Voice over internet protocol (VoIP) systems route calls over the internet. They do this by converting voice signals to digital signals and transmit them through your broadband connection. In order to use VoIP systems comfortably, you need to have a strong internet connection. This is where speed tests come in. Top VoIP speed tests check how your internet is doing on specific factors such as:

Latency: Time delay experienced by signals from the transmission to the receiver. Higher latency leads to a delayed sound effect but doesn’t degrade sound quality.

Jitter: Delay between sent and received packets. The more the delay, the more sound and latency will degrade and suffer.

Upload and Download speeds: Time taken to download or upload (send and receive) files. With higher speeds, heavier data packets can be sent without fear of delay or disruption.

As of December 2019, these are the companies that provide the top VoIP speed tests that will help you understand where your VoIP service needs work.

ZD NET

To check your VoIP speed with ZD Net, open their speed test link, select the type of connection you want to test (cable, 4G, DSL) and your location with the zip code. Then, you will see the results through graphics to help you best understand how your system is working. Make sure you enable Flash Player to use the test.

Freeola Broadband Line Quality Test

Freeola is an internet service provider offering internet services to small businesses in the UK. You can check your download and upload speed here and also learn why your broadband is slow and how to fix it. Simply, go to the Speed Test tab, and click ‘Start.’ No additional information is required.

Speedtest

Speedtest, by Ookla, tests internet performance through mobile and desktop apps for Android, iOS, Windows, macOS, and Apple TV. You can also get the browser extension to check internet performance without disrupting your web experience. Once you decide how and what you want to test, simply follow the instructions on the website.

8×8 VoIP Readiness Test

8×8 measures internet performance and quality by passing simulated VoIP traffic to your device. To use this, you will need to visit the VoIP test tab under Resources and Tools and then click ‘Start.’ Based on your results, you will know if your connection is ready to switch to VoIP.

Voiptoners

To check your VoIP speed, visit Voiptoners speed test tool and click ‘Go.’ The results will tell you how many recommended and maximum lines you can have based on the strength of your connection.

Ping-test.net

Ping-test uses a graphic to demonstrate how your internet is doing. When you visit the website, click ‘Start Test’ and it will conduct a variety of ping tests over different servers. This service is most popular for its latency scores.

OnSIP VoIP Test

OnSIP works like the other speed tests except that it requires you to complete a short form begin starting your test. This form asks for your email, name, phone number, company number, and the number of employees.

MegaPath Speed Test Plus

To use MegaPath’s speed test, you need to select the location or city nearest to you and then start the test. The results will then let you know how your internet is functioning.

Bandwidth Place

Besides testing your internet upload and download speed, latency, and jitter, Bandwidth Place lets you share your results with others as well.

Why Testing Your VoIP Speed is Important

As mentioned earlier, good VoIP and internet speed is essential to the proper running of your VoIP phone system. And so, it is good to occasionally test your speed to ensure calls made and received are not interrupted. And also, to ensure files are easily sent and received. Because VoIP systems don’t only route voice calls, they also enable video calls and file sharing. So, test your VoIP speed today with one of these top VoIP speed tests.

inbound and outbound calls

What Is Meant By Inbound And Outbound Calls

What Is The Meaning Of An Inbound Call? Inbound calls are types of calls that a customer makes in order to connect with a contact center or a call center. …Read More »

What Is The Meaning Of An Inbound Call?

Inbound calls are types of calls that a customer makes in order to connect with a contact center or a call center. The help desk also responds to inbound calls just like a contact center, but calls initiated to a help desk will usually come from employees and less likely from a customer.

Inbound and outbound calls can be attended to exclusively or in a combination of both by the call center.

Customers who initiate an inbound call to a call center will usually be doing so to make inquiries about products and services, as well as to make complaints. The information gathered by the call center agent is then used to find a resolution to the complaint or to provide information that the customer has inquired upon.

There are several metrics that are used to measure the performance of an inbound call agent, these include: average handle time (AHT), time in the queue, and first call resolution (FCR). Inbound call centers occasionally enumerate the service goals that the call center will aim for in a service-level agreement (SLA).

Due to advancement in communication technology, inbound call agents now communicate with customers via other means such as chat and through emails, which allows customers’ needs to be met from a variety of methods.

What Is The Meaning Of An Outbound Call?

Unlike an inbound call that is initiated by the customer, an outbound call is a call to a customer from the call center or on behalf of a business. Have you ever received a call from a strange number with a voice which could be that of a man or a lady asking for or giving information about a product or service? That is what an outbound call is.

Outbound calls are part of a series of activities that businesses engage in by utilizing call centers to reach out to their customers and prospects.

Are Outbound Calls Effective?

Modern technology has improved the features of outbound calls that assist call centers in doing a better and effective job. New features such as auto-dialing and predictive dialing are tools that help call center agents maximize their time more efficiently.

Another great tool that helps in making outbound calls more efficient is the automatic call-back tool. Other features such as call scheduling, as well as customer relationship management tools all help to enhance the quality of outbound calls. Call center agents who have information about customer behavior are equipped to make better quality outbound calls.

Generally, outbound calls have improved in efficiency over the last decade with improvements made to enterprise software, which are readily available and are at the disposal of the call center.

The typical nature of an outbound can include:

  • Fundraising calls
  • Sales calls
  • Telemarketing
  • Calls for contact list updating purposes
  • Surveys
  • Verification services

What Is An Inbound Call Center?

An inbound call center is company that responds to calls initiated by customers.

Inbound call centers are designed to provide customer support or service. In many cases, inbound call centers have been found to be a part of the sales division by taking sales orders and also to serve as an internal help desk for organization and businesses.

Inbound call centers provide the following services:

  • Reservations, scheduling appointments, registrations
  • Customer service – respond to complaints, take inquiries, and requests
  • Order entry and processing, along with taking sales orders
  • Support for customers, as well as internally for certain businesses

In most cases, many organizations do not directly handle inbound calls. They usually contract that aspect to external inbound call centers. Businesses rely on external call centers to receive inbound calls because it is typically cheaper to purchase the service, rather than paying the cost of employing several call center agents, along with implementing an actual call center into their business.

Most businesses take advantage of incurring the cost of inbound calls on a “per minute” charging basis compared to incurring the financial burden of acquiring calling equipment and staff that the task needs.

What Is An Outbound Call Center?

An outbound call center is a type of business activity center that consists of a collection of call center agents who make calls to existing and prospective customers on behalf of clients and businesses.

Outbound calls are often facilitated with the use of modern technology in order for them to be efficient. With the help of tools like a predictive dialer, a large volume of calls can be made within a shorter time.

These are some of the uses of outbound call centers:

  • Great for proactive customer service – delivery arrangements, informing customers about delays in delivery or other services
  • Sales calls to prospective customers
  • For booking appointments/ appointment setting
  • A method used for acquiring market research
  • Consumer satisfaction surveys
  • Sales calls to existing customers – upselling or cross-selling
  • Sales calls to existing customers – renewals

What Are The Differences Between Inbound And Outbound Call Centers?

The type of calls that take place at a call center ultimately determines whether that call center is an inbound call center or an outbound call center. This is the main factor that can differentiate between one or the other.

If over 50% of calls that take place at a call center are inbound, that call center is considered an inbound call center. The same criterion applies to outbound call centers.

If you operate a call center, determining the type of call center that you are operating or planning to operate is key to implementing the protocols and systems you want to run in your call center.

For example, if your call center handles primarily inbound calls, there may not be a need for technology devices like a predictive dialer. Your focus will be more on tools that are more suited to inbound calls.

For call centers that are engaged in outbound calls activities, more resources should be put into software programs that will help make them more efficient. Tools such as call scheduling, predictive dialing, and automatic callback are some of the essentials for an outbound calling center. Calling features such as call monitoring, which is great for listening in on outgoing calls should also be utilized for those interested in maximizing the services offered.

The Pros and Cons of a VoIP Home Phone

The Pros and Cons of a VoIP Home Phone

Debating whether it’s time to ditch your traditional phone line and switch to a VoIP home phone system? The mere fact that you are considering this means that your current …Read More »

Debating whether it’s time to ditch your traditional phone line and switch to a VoIP home phone system? The mere fact that you are considering this means that your current phone system is not satisfying your communication needs. And moving to a new one may seem like the answer. Everyone’s talking about how VoIP systems have revolutionized the way we communicate. However, it is necessary to consider the pros and cons before making any big decision that requires change.

VoIP Home Phone: Pros and Cons

Before we look at the advantages and disadvantages of having a VoIP home phone system, one needs to understand what VoIP is. A voice over internet protocol (VoIP) system works over the internet. It takes voice signals, converts them to digital signals, and sends them over broadband (internet) lines. And so, with VoIP, you can make voice calls over the internet instead of over traditional phone lines. All you need then is a reliable internet connection. And, you can basically make calls from anywhere to anywhere as long as you have good bandwidth since they route calls over the internet. Additionally, you can answer calls on any device such as desk phones, smartphones, iPads, tablets, laptops, etc.

So, why do we recommend a VoIP home phone and what are some pitfalls to keep in mind?

VoIP: A Convenient and Easy Communication System

When asking for recommendations, most VoIP users will tell you the same thing: VoIP systems are very convenient. They are easy to set up and use and they keep you connected at all times. Here are some ways VoIP home phone systems are perfect for your communication needs.

1. Affordability: The main and most attractive feature of a VoIP home phone is its affordability. These systems cost very little to set up and then you only pay for the plan you select with your virtual phone service provider. Each provider has a variety of plans depending on your calling needs including pay-as-you-go plans. And so, you can pay for what you use and nothing more. And since they route calls over the internet, you can also make long-distance and international calls at cheaper rates.

2. Portability: These phone systems can be set up on your own, which makes them easy to travel with. You can set the system up anywhere as long as you have a good internet connection. And you can access any information about your plan or manage it through the provider’s website or mobile app. All your features and benefits come along with you, and you don’t need to change your number when you move. With how digital our society is becoming, this is a perfect way to set up your system so you are reachable no matter where you are or go.

3. A Multitude of Features: But what users love most about a VoIP home phone is the variety of features you can use. You can conference with other people, identify who is calling you with caller ID, and forward/direct calls to other numbers. Some VoIP providers also offer video calling options. And so, when selecting a VoIP provider, look at what they can offer you and how you can make the most out of those features.

4. Enables Multitasking: Additionally, VoIP is not limited to voice calls only. It allows users to send images, videos, audio, and documents, enhancing the way you communicate and share stories. So, if you think about it, you can conveniently work from home with a VoIP home phone. You will always stay connected to clients and employers and send and receive important files through your phone system.

Where VoIP Fails

While VoIP phone systems have many benefits, there are a few downsides. Here is a brief look at them.

Internet Requirement: The biggest drawback for a VoIP home phone system is the constant need for a stable and reliable internet connection with strong bandwidth. Because of this dependency, if you don’t have a strong network, your call quality may drop.

Emergency Calls: Although many companies are gradually starting to offer emergency calls, not all VoIP providers currently offer it. Additionally, there is limited location tracking for 911 calls made from these systems. And so, unless you can provide an address, help may be sent to the wrong address.

Time to Get a VoIP System for Your Home?

Keeping these factors in mind, if you are ready to move to a more online method of communication, all you need is a virtual number to go along with your virtual phone system. Sign up for one with us today or call us at 1-(888)-908-6171 for more information.

Protect Your Internet Privacy

8 Ways to Protect Your Internet Privacy

We live very digital lives. Almost everything we do has some connection to the online, virtual world. Emails, e-commerce accounts, work/office accounts, social media, smartphones, and even smart home systems. …Read More »

We live very digital lives. Almost everything we do has some connection to the online, virtual world. Emails, e-commerce accounts, work/office accounts, social media, smartphones, and even smart home systems. And so, it’s never been more important than now to talk about internet privacy and how you can protect yourself when online.

Why Internet Privacy is Important

Not everyone spends time paying attention to every move or decision they make when they’re online. Others become victims to scams from people pretending to be from big companies, banks, etc. And it all starts because they snatched your contact information and profile at some point when you were online. Hacking cases have increased over the years with hackers finding new and creative ways to get into your accounts and locking you out of them. And with a lot of our sensitive information being stored on the cloud, we need to be more careful. Here are some ways you can protect your internet privacy:

1. Have a Variety of Passwords and Have Passwords Everywhere

Every account you make or sign up for should be protected by a password. However, no matter how tempting and easy it seems to have one password for all accounts, don’t do it. Have strong and different passwords for different accounts. Use characters, numbers, words that cannot be easily associated with you, and make them long. Accounts with weak passwords are easy to break into and hack. Lock your phone, computer, laptop, and all other devices with passwords or codes.

2. Keep Your Main Email Address Private

This not only helps you avoid scam emails and calls but also ensures your email isn’t sold to telemarketers or hackers. Similarly, you may want to keep your personal phone number private as well. It’s wise to create a separate email account for online shopping purposes so you don’t have to share your main account.

3. Know Which Sites are Tracking You

When visiting websites, your browser discloses information about you, your surf history, and preferences. This can be used to later profile and target you for marketing purposes. Some believe that surfing the web through Incognito mode will prevent tracking, but that’s not true. You would need to use special tools like Kaspersky Internet Security to evade online tracking.

4. Check Social Media Privacy Settings

Another part of maintaining internet privacy is watching your social media accounts. Check and update privacy settings on social media platforms such as Facebook and Twitter. Social accounts store a lot of information about you. And if not set up to be private, a lot of this information is visible to other users.

5. Review Permissions Asked by Mobile Apps

When downloading a new app for your phone or tablet, they may request permission to access your camera, contacts, files, etc. For some apps, like Instagram, using your camera and files is necessary. But other apps use this information for marketing purposes and more. And so, pay attention when giving permissions to new apps.

6. Be Careful With Web Browser Extensions

Do the same for browser extensions. They too ask for permission to access your information and storage, and spying tendencies. Don’t install them unless absolutely necessary.

7. Back-Up Your Data and Get an Internet Security Package

Maintain a continuous back-up of your data just in case it was hacked or your laptop/computer crashes. Also, invest in a malware protector that shields your computer and the internet from malicious activity. McAfee and Norton are common and safe options to stop malicious software and viruses from entering your PC.

8. Be Careful When Signing Up For New Services

Look up the “Terms and Conditions” and “Privacy Policies” for services that you join or use. This will let you know what they do with the information they store. And you can decide accordingly whether you want to continue or dismiss the service.

Protect Yourself When You Are Online

We all know the common rules such as don’t open attachments or links by unknown people and make strong and difficult passwords. But there is more to internet privacy than that. Therefore, it is important to update your passwords and PC software regularly. Utilize anti-virus software and be aware of the different ways scammers creep into people’s accounts. Update your internet privacy and keep your information safe today.

what is an ivr

What is an IVR?

IVR stands for interactive voice response. It is a highly effective technology and a simple tool that allows a computer to communicate using a voice and digital tones that are …Read More »

IVR stands for interactive voice response. It is a highly effective technology and a simple tool that allows a computer to communicate using a voice and digital tones that are typed into a keypad. In other words, it is the charming voice that lets you know your menu options when you dial a company’s customer service line. The IVR allows customers to interact with its system through their own keypad at home, where they can then be transferred to the point of contact that will best suit their needs. IVR systems are pre-recorded by a human or they can be dynamically generated into audio instructions through a computer “voice.” These systems are also designed to be able to handle a large call volume and can even be used to make outbound calls.

IVR systems are typically used for retail orders, travel information, weather conditions, utilities, mobile purchases, and banking payments. IVRs are sometimes called voice response units, or VRU. These systems are simple and effective tools, but some managers and business owners are unaware of how much they can actually help their companies. The IVR can route phone calls, enable the identification of callers, reduce costs, and increase efficiency within any business.

man cellphone laptop
Source: Stockphoto.com O#1202 – ID#100150145640

IVR systems have been around since the 1970s, but they are much more impressive for businesses now. The earliest voice response systems had limited vocabularies, but once more companies began to invest in the technology, telephone lines and hardware evolved and became more intelligent. Today, the software is much more commonplace, therefore it is cheaper, more specialized, and easier to use than ever before.

What can IVR Systems Do?

As previously mentioned IVR’s can create customized greetings that you can choose to record yourself or if you prefer, you can use pre-recorded IVR messages. IVR’s can also collect useful information from callers. When callers listen to your recorded messages, they can choose their best menu option and their calls will be directed to the most useful department, or your customers can choose to contact an agent directly.

IVR’s can also create automated responses to customers most frequently asked questions. That way customers can find out the information they need quickly without having to speak to an agent. Having an IVR system also means that your company can now handle a large number of incoming phone calls at once. If your company has been struggling to stay in touch with your customers, the IVR will make sure that each customer gets their needs met or adds them to a queue if every agent is busy. Usually these systems will have an option to let the caller leave their information in a voicemail so that an agent can call them back if they do not want to wait in the queue.

IVR: The Best Option for Business Communication

An IVR is such a simple tool that a smaller business can use the system to make their company seem like a larger corporation. Even if there are very few people working for your company, you can still use the IVR as an impressive way to direct your customers to the right professional for their needs.

The Benefits of an IVR System

There are several benefits that happen for a company when you use an IVR system. IVR increases first contact resolution because customers are directed to the most qualified agent for their questions. It also affects the consistency of the agents working for your company. If your agents specialize in one specific area, they will be more efficient at meeting the needs of their customers’ inquiries. This is because they will be skilled with specific problems and will not need to defer to management or other agents.

IVR systems are also cost-efficient since they can replace a customer service agent or receptionist that would usually be in charge of directing calls. Even smaller businesses can afford an IVR system, which makes them an ideal investment for businesses of all sizes. IVR systems are a very professional option since they give customers a chance to be greeted professionally while having their problems handled quickly, or redirected automatically to the right department.

What is Mobile VoIP

What is Mobile VoIP?

Business managers use Voice over Internet Protocol (VoIP) technology for the delivery of phone calls and other voice communications over the Internet. A caller sends voice data in the form …Read More »

Business managers use Voice over Internet Protocol (VoIP) technology for the delivery of phone calls and other voice communications over the Internet. A caller sends voice data in the form of packets across IP, instead of through traditional circuit transmissions via Public Switched Telephone Network (PSTN). With access to the Internet, phone service is delivered across the Internet via VoIP. Analog signals are turned into digital signals so that they can be properly read. The signals are then interpreted by a transmission device on the Internet.

The History of VoIP

VoIP was originally developed around 1995 to serve as a way to save money on long-distance calls, both domestic and international. A company called VocalTec created the first Internet phone for the public. Calls were made via connected speakers and a microphone using the same software through the Internet phone that was developed. In 1998, VocalTec introduced computer-to-telephone and phone-to-phone features for VoIP. Business managers used this to host conference calls and other business-related communications.

How Does Mobile VoIP Work?

Mobile VoIP works with a mobile device’s 3G, 4G, GSM, or another Internet service to send voice calls as digital signals over the Internet utilizing voice over IP technology. Mobile VoIP is also able to take advantage of WiFi hotspots to remove the calling costs of a data or cellular voice plan.

How is VoIP Accessed?

Cell phone users can use mobile VoIP on their phones by adding mobile VoIP software. Many users are already using the applications offered by VoIP service providers at work or at home. Some services also offer a full mobile VoIP network by blending a SIM card and an application together. One will function where the other does not and so on. To use this kind of mobile VoIP a user needs an unlocked handset. Most mobile VoIP applications piggyback onto existing data plans and do not require unlocking.

What is the Difference Between Cell, Landline, and VoIP Calls?

A caller’s audio data is transferred into signals that travel via fiber optic cables to the person on the other line when using a landline. Landlines are reliable, but long-distance calls can be very costly. A caller must have phone service at a location and a user must have a phone there to conduct a call, so the user is tied to a specific location.

Cell phones communicate with service coverage that covers a specific geographic area. Calls and audio data are transferred wirelessly. Cell phones are portable and flexible, easy to use, and there are unlimited long distance options that represent great cost savings. A working cellular phone needs a charged battery and cell service. Sound quality and service can also vary based on location.

With VoIP, calls function by transforming audio data and sending it over the Internet. You can make a VoIP call through a computer or Internet-connected mobile device. Callers often pair VoIP calls with video. VoIP is convenient and flexible, which works well for travelers who can call over WiFi from anywhere. Many services offer free calls for personal use and some offer low-cost options.

Benefits of Using Mobile VoIP

  • Improved call quality
  • Improved call connection
  • Adds greater functionality to cell phones
  • Significant decreases in cost
  • Features such as group chat, video chat, and multi-way calling are available

How Do I Sign Up for Mobile VoIP?

Signing up for VoIP is simple. There are numerous providers that offer VoIP on the market. The key is to look for a provider with a track record of offering superior products and customer service.

Why Businesses Choose VoIP

Mobile VoIP can add to the functionality of a business phone system and provide substantial cost savings. These are two things that businesses of any size can greatly benefit from. In the competitive global business world we live in today, staying ahead with regard to technology, communication systems, and savings on the bottom line will greatly impact the growth and success of a company. A business owner cannot afford to overlook the benefits of VoIP.

SMS to an International Number

Can I Send an SMS to an International Number?

Sending International SMS Using AT&T Plans Subscribers can send unlimited international Short Messaging Service (SMS) text messages using the AT&T Unlimited Plan, Mobile Share Value®, and Mobile Share® plans. The …Read More »

Sending International SMS Using AT&T Plans

Subscribers can send unlimited international Short Messaging Service (SMS) text messages using the AT&T Unlimited Plan, Mobile Share Value®, and Mobile Share® plans. The texts can originate from the U.S., Puerto Rico, and the U.S. Virgin Islands. Users may send text messages to 190 countries and Multimedia Messaging Service (MMS) (i.e., picture and video messages) to 120 countries. We will explain how to send an SMS to an International Number?

If an AT&T user is not a subscriber to one of the above plans, they can get an international texting package for as little as $10 per month for 100 texts, pictures, and video texts or $15 per month for 1,000 messages. Message overage costs typically come out to $0.20 per message sent.

The pay-per-use rate to send international texts is $0.25 per SMS sent, with standard messaging rates for SMS text messages received. AT&T charges $0.50 per MMS sent and standard messaging rates apply for every MMS received.

To send a message from the U.S. to another country, dial + (or 011) followed by the country code, area code, and local number.

Sending International SMS Using Verizon

Subscribers to Verizon can send international SMS text messages to over 200 countries and MMS messages to over 100 countries. The process of sending an international message with Verizon is the same as with AT&T. Unlimited international SMS and MMS are included at no cost with the new Verizon Plan, The Verizon Plan, or The MORE Everything® Plan.

With the above plans, messages received, whether from domestic or international sources, are included at no additional cost. If your plan has a received message allowance, international messages received are deducted like received domestic messages. If you do not have a received message allowance, the standard incoming text rate applies to messages that you receive. For prepaid monthly talk plans, SMS texts sent to and from the U.S., Canada, Mexico, and Puerto Rico cost $0.20 per message, and from other destinations, $0.25 per message.

Sending International SMS Using Sprint

Sprint has an Unlimited International Text service that allows customers to send SMS texts to over 180 countries for $10 per month. Messages must originate in the U.S. or a domestic location, including Canada, U.S. Virgin Islands, and Puerto Rico. Subscribers must have a domestic unlimited messaging plan or add-on. Without a plan, users can send or receive international SMS texts for $0.20 per message. However, subscribers cannot send or receive MMS messages.

Sending International SMS Using T-Mobile

T-Mobile ONE plan subscribers and recent Simple Choice Plan members have unlimited calling and SMS messaging from the U.S., Mexico, and Canada as part of their plans. T-Mobile claims that users can send and receive texts to “just about anywhere in the world”.

Sending International SMS Using U.S. Cellular

Many U.S. Cellular plans feature the sending of unlimited international SMS messages at no additional charges. However, before calling or testing international numbers, your account needs an international service feature code and text messaging service. To send an international SMS message, dial the international access code (011). Then dial the country code, the area code, and the local telephone number. U.S. Cellular customers can send SMS text messages to over 100 countries. If your plan charges for text messages, the charges for international and domestic SMS messages are equivalent.

Sending International SMS Using C Spire

To use the C Spire plans, first get the C Spire International Calling App with Global Family for your smart phone. C Spire offers two types of plans: Unlimited Calling with Global Family for $5 per month and the Pay-By-The-Minute plan. Both plans feature free unlimited international SMS to over 140 countries. To send an international SMS message, just dial the recipient’s number, including the country code and send the message.

Sending International SMS Using Ting

Subscribers to Ting have no plans or contracts. Charges depend on the number of lines, nationwide call minutes, the number of global SMS text messages, and nationwide data. Ting bills customers for usage at the end of each billing period. Pictures and video messaging are charged as data and do not count against messages. There are no extra charges for International SMS messages and calls to over 60 countries. Sending an international SMS requires a country code, area code, and a local number.

Sending International SMS from Your Laptop

The subsequent paragraphs give information about sending international SMS messages from your laptop via Wi Fi. This is free of charge; messages are easier and faster to type; and texts are viewable on screens that are larger than smartphone screens.

Text through Email

Sending an SMS using email requires knowledge of the recipient’s 10-digit phone number and domain. Listed below are five common domains:

  • AllTel – @message.alltel.com
  • AT&T – @text.att.net
  • Sprint – @messaging.sprintpcs.com
  • T-Mobile – @tmomail.net
  • Verizon – @vtext.com

Address the email using a combination of the phone number and domain. For example, the address of an email to an AT&T user with a “(123) 456-7890” phone number, would be “1234567890@text.att.net”. A reply to the message goes directly to your email’s inbox.

Text through Wireless Carrier’s Website

You may be able to send SMS texts to other subscribers on your wireless carrier’s website. Specifically, you can do this on Verizon or AT&T by going to your account and following the prompts to send an SMS text.

Text through Google Voice

This is a free service from Google Voice. You can use your existing mobile number or choose a new number, and you do not have to know the recipient’s carrier. However, from the U.S., Canada is the only international destination for SMS messages.

Sending International SMS Using WhatsApp

This free mobile application is the world’s most popular communication app. Facebook purchased this app in 2014, and as of February 2016, its user base was 1 billion. Persons, to whom you send international SMS texts, must have WhatsApp installed on their mobiles, and your contact list must have their phone numbers in full international format. WhatsApp uses your phone’s internet connection to send the SMS messages.

Saving Money When Sending International SMS

Several considerations apply to international SMS. Foremost is whether your plan features unlimited sending and receiving of international SMS messages. If you have limited messaging, compare overage costs from various carriers as they vary. When sending texts internationally, check that the foreign carrier accepts SMS messages from your provider. To avoid roaming charges, ask people to use email when you are traveling to other countries. Finally, ask carriers whether they have international packages, which may save you money, and consider some of the free SMS methods discussed in this article.

Samsung Galaxy J7

Get a Business Number for a Samsung Galaxy J7

Every company, whether a large enterprise or small business, needs a business phone number to stay connected with its customers. And so, it is important to invest in a business …Read More »

Every company, whether a large enterprise or small business, needs a business phone number to stay connected with its customers. And so, it is important to invest in a business number from a reliable phone service provider. Choose a provider that offers virtual communications solutions. They will keep you perpetually reachable by forwarding incoming calls to a number of your choice. This can be your personal or home phone, or a budget phone used for business. Let’s look at how you can get a business number for a Samsung Galaxy J7.

Business Phone Numbers: A Business’ Best Friend

A business phone number lets you reach customers from anywhere in the world. And a virtual business number gives you the added benefit of eliminating geographical boundaries and time zones. Virtual numbers route calls over the internet and uses international call forwarding to make you always reachable and accessible. Call forwarding automatically forwards incoming calls to a number that you choose. And this number can be located anywhere in the world, which allows you to grow your business in different areas and gain new clients.

And the best part? You can choose from a variety of phone number types. For example, if you are looking to expand your business to a different city, state, or country, you can get a virtual number that is a local number. This lets the customers in that location call your business without incurring any extra or international charges. Or, you can get a toll free number which bills the receiver instead of the caller. Again, this makes calling free for your customers. So, business phone numbers make calling your company easy and keep you within reach.

Using the Galaxy J7 for Work

The Samsung Galaxy J7, released in 2015 as part of Samsung’s Galaxy J series, makes for a good-quality budget phone. This phone is available with 16GB and 32GB storage and runs on the Octa-core 1.6GHz processor with 2GB of RAM. You can get this phone for as low as $199 at Best Buy, which makes the phone a smart choice for a business phone. You don’t need your business cell phone to do a lot but you should have good storage, a decent processor, and reliable service.

Samsung Galaxy J7
Source: Depositphotos.com Lic#166754220 ID#161885456

Ready to Get a Business Phone Number for Your Samsung Galaxy J7? Global Call Forwarding Can Help

Global Call Forwarding makes it super easy to get a business phone number for any phone, including the Samsung Galaxy J7. Just go through the sign-up process and you’ll have your number ready to use within a few minutes! To get a business number with Global Call Forwarding, follow the below steps:

  • Step 1: Go to our website: globalcallforwarding.com
  • Step 2: On the top left, under “Select Your New Phone Number,” enter details for the type of number you need:
    • Country code
    • Type of number (choose from “Toll Free,” “Mobile,” “Universal Toll Free (UIFN),” city/state area code, and so on)
    • Then, select a number from the available options or select “Port/Transfer My Number” to port an existing number
  • Step 3: On the right-hand side, under the “Forward Incoming Calls To” section, select the code for the destination number and enter the number. This is where you would like to direct your incoming calls.
  • Step 4: Then, click on “View Rates” and review the plans offered: “Basic,” “Value,” “Power,” “Premium,” “Enterprise.”
  • Step 5: Once you’ve selected a plan based on the number of monthly minutes required, review optional features and add-ons offered, such as Rollover Minutes, Call Recording, Outbound Calling.
  • Step 6: Fill in any additional contact information required, agree to the “Terms and Conditions” and then complete your submission.

Once submitted, a customer service rep will be in touch with you to review any other information required. And then, within a few minutes, you will have a business phone number for your enterprise.

Need More Convincing?

Still not sure if your company can benefit from a business phone number from Global Call Forwarding? Reach out to us at 1-(888)-908-6171 or “Chat With Us” through our website to learn more.

Calling Brazil for Business Use a Local Number to Build Trust

Calling Brazil for Business? Use a Local Number to Build Trust

The largest country in both South America and Latin America, Brazil has a population of over over 208 million people. Due to mass immigration over the years, this country is …Read More »

The largest country in both South America and Latin America, Brazil has a population of over over 208 million people. Due to mass immigration over the years, this country is one of the most multicultural and ethnically diverse. As a result, it’s an excellent market to tap into. With today’s global business market, not choosing an international presence for your business can be a huge mistake. What should you keep in mind when calling Brazil as your business expands?

Why Create A Presence In Brazil?

Brazil, the largest economy in all of South America, has been continuously expanding its international presence. Brazil’s most prosperous industries include tourism, agriculture, forestry, and coffee. The technology sector is also gaining significant interest in Brazil as well. Sectors such as data science, analytics, product management, and development are gaining prominence. Despite the political instability, Brazil is making strides in its tech industry and tech companies are looking to expand their branches within the country.

Businesses are now using the internet to extend their reach to include Brazil. Brazil’s youth and millennials are making the most of online businesses by investing in and supporting them. To expand your business to Brazil from an international country, a virtual phone number is a great way to start. Owning a local phone number will not only build trust with locals but also gives your business an international presence.

Calling Brazil for Business Use a Local Number to Build Trust
Source: Depositphotos.com Lic#164486392 ID#111872696

Brazil’s Telecommunications Infrastructure

Most of Brazil’s modern technology is located in the central/ southern regions. The north/ northeast regions, on the other hand, lack basic analog PSTN telephone lines. Brazilian numbers have an eight-digit number for landlines with a two-digit area code and a nine-digit number for mobile phones. However, when calling Brazil from an international number, you must first enter the international access code from the calling country. For example, 011 from the United States or 00 from Europe. Then, enter Brazil’s country code +55, followed by the two-digit area code, and then the eight- or nine-digit number.

Brazil ranks sixth in the number of internet users worldwide. Most Brazilians use mobile and VoIP services instead of landlines. Many technologies are bringing broadband internet to customers through DSL, cable, and 3G/4G services. This means that users are continuously active on the internet. Therefore, investing in a virtual phone number for your business will help you create and maintain a virtual presence in Brazilian markets.

How A Local Number Can Build Trust

Virtual phone numbers will bring you closer to your customers by encouraging them to trust your company. Customers are more likely to call a local number as they do not have to pay extra for the call. Calling local numbers is feasible, less expensive, and time-saving. Therefore, having a local phone number makes your company more approachable to your customers.

Customers, or potential customers, are wary of numbers they do not recognize and most will hesitate to answer those calls. Therefore, when calling Brazil, having a Brazilian virtual phone number will give you an advantage. Brazilian virtual phone numbers are local or toll free numbers with Brazilian area codes. Calls to these numbers are forwarded over a cloud-based system to your business lines. This allows you to connect with Brazilian customers, even from outside the country.

Where Can You Get A Brazilian Virtual Number?

Virtual phone numbers from Global Call Forwarding come with a variety of features such as call forwarding, call recording, simultaneous ringing, time of day routing, and more. Purchase your Brazil local numbers today!

To obtain a Brazil virtual number, follow these steps:

  • Go to the Global Call Forwarding.
  • Then, select Brazil in the top left selection box for “Select Your New Phone Number.”
  • Next, select the type of number you want.
  • Choose from Toll Free, Toll Free (mobile accessible), Universal Toll Free (UIFN), Mobile (SMS Optional) or Geographic.
  • Follow the prompts related to that number.
  • Enter your destination country and number on the right.
  • Pick a plan by clicking “View Rates & Try For Free.” Select any optional features you need.
  • Finally, enter your contact information and account type.
  • Agree to the Terms and Conditions and click “Try For Free.