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9 Ways for a Call Center to Use a Web Dialer

More and more companies (call center or not) are using a call center dialer or a web dialer to support their outbound calling strategies. The main reason is that this type of dialer can be used on any device and from any location. Here we will discuss what these dialers are and 9 practical ways you can use them to increase productivity and customer relations.

Call Center Dialer: 9 Practical Uses

A call center dialer is a keypad tool that allows your employees to make business calls through a computer or smartphone. Call center dialers and web dialers are not meant for call centers exclusively. Regular businesses that engage in outbound calling for sales or customer retention purposes can use this dialer to connect with local and international customers. Virtual phone service providers like Global Call Forwarding offer web dialers with their outbound calling service.

Depending on what type of company you operate, there are two types of calling:

  • Inbound calling: incoming calls by customers, prospects, and vendors usually for customer service and support.
  • Outbound calling: outgoing calls made by your team to customers and prospects to increase sales.

A web dialer allows you to receive and make calls from your computer or smartphone. This means that you do not need to invest in desk phones for every employee. They simply download a software, application, or browser extension. Most providers will offer a call center dialer with additional features such as the ability to save caller notes, update contact information, check voicemail, CRM integrations, etc.

Here are the top 9 ways your team can use a call center dialer to increase productivity and efficiency.

1. Sales and Lead Generation

Use the call center dialer to quickly contact various prospects on your sales list and generate new leads. You can store and update prospect information, notes on the interaction regarding whether they qualify, whether they are interested in the product, need a follow-up call, and so on. This way, you create a contact and the next time you call them, you have a history to build off of, and can quickly dial the number. Dialers are a call center favorite when it comes to calling large volumes of customers.

2. Increase Brand Awareness

Besides merely calling to make a sale or appointment, you can use a web dialer to promote your brand and increase visibility. Use market research to identify target audiences and demographics. Then, contact these potential prospects from this list and introduce them to your brand and its products and services. You can offer them a promotion or direct them to your website where they can learn more about the services you offer. This will help you get closer to target consumers.

3. Connect with International Clientele

Global Call Forwarding’s outbound calling service comes with a customizable caller ID capability. This means you can customize your outgoing caller ID and override it with a toll free or local number (of the location being called) previously purchased. Customers who receive such calls will see a toll free number or a local number and are more likely to answer the call. The main reason is that local or toll free calls are inexpensive compared to international calling.

You can get multiple international toll free and local numbers for countries across the world. With this service, you can call internationally for much cheaper rates and avoid paying long-distance calling fees.

4. Welcome New Customers

Use your call center dialer to welcome and verify new customers when they sign up or make their first purchase. This will demonstrate customer care as it shows that you value their business. You can verify purchases, offer to help them understand your service better, activate accounts, and so on.

5. Follow-Up on Recent Purchases

Check in with customers who made recent or repeated purchases with follow-up calls. Ask for feedback, how the experience was, or anything that can be done to improve the service. This too will display that your business cares about how customers interact with it. Your team should always try to improve customer service and this is one way to do so.

6. Reach Out to Abandoned Carts

Abandoned carts occur when an interested customer starts the check-out process but does not complete it. In other words, they abandon their cart and don’t make a purchase. Follow-up on abandoned carts with calls to identify reasons why customers may hesitate to purchase your product or service. Inquire how processes can be made simpler or help them complete the purchase.

7. Execute Customer Retention Strategies

Bringing new customers abroad can be more expensive than retaining customers. Having the ability to quickly contact important and valued customers can help you improve customer relations. Some good customer retention strategies include calling customers and prospects to:

  • Schedule new appointments
  • Set sales appointments at more convenient times
  • Remind them of upcoming appointments, payments, renewals, etc
  • Help reduce abandoned carts, and more

Keeping in touch with customers shows that your business is customer-focused and this will help you retain existing customers.

8. Raise Funds/Donations

Another useful application of a call center dialer is when your organization is conducting a fundraising campaign. You can reach out to members or prospects, present your campaign, and more through an outbound calling service.

9. Collect Customer Surveys and Feedback

Finally, a call center dialer can speed up phone surveys and help you collect feedback from customers about certain services, products, or interactions. Use this feedback to improve your overall service and offer better customer care.

download web dialer guide

Need a Call Center Dialer for Your Business?

Voice IP and web dialers can work together to give you the right tools to support inbound and outbound calling. Your business may fall behind if you do not take advantage of the right tools.

You can get a web dialer with our outbound calling service attached to your virtual phone number plan. Sign up today on our homepage or contact us for more questions!

What is a Business Phone Number?

For any company, it is extremely important to build strong communication channels between potential customers and the company. A business phone number is one such reliable source. Here we will look at what business numbers are, the different types available, and how to decide what number is right for your company.

What is a Business Telephone Number?

A business phone number is a telephone number customers use to contact your company. You can get a traditional or virtual business phone number. The difference is that virtual business numbers enable you to make and receive calls over the internet as opposed to traditional phone lines. This way, you are not limited to one location — such as your office — to make and answer calls.

Virtual business numbers let you convert any device — computer, desk phone, desktop, smartphone, etc. into a business phone system. With these numbers, you can stay connected and accessible no matter where you are.

Such cloud-based phone systems provide small-large businesses with a variety of benefits. For example, you can get different types of business telephone numbers. And along with that, you can access virtual communication tools and call center-like services that can help your team improve the way it interacts with callers.

What Are the Different Types of Business Phone Numbers?

Virtual phone number providers like Global Call Forwarding can offer you a variety of business phone numbers to choose from. However, what type of number you need depends on what you are trying to achieve with your business. Below are the virtual business numbers that we offer:

1. Local Phone Numbers
Local phone numbers can help your company connect with local clients in a particular city, state, or region. These numbers are generally assigned an area code that precedes the numbers. Customers calling these numbers pay regular local calling charges. Plus it establishes your company as a local one, making customers more comfortable to connect with you.

2. Toll Free Numbers
Toll free numbers are used by businesses of all types and sizes for a simple reason: they increase incoming call volumes. These numbers are telephone numbers with a distinct 3-digit code at the beginning such as 800, 888, 877, etc. Calling a toll free number is free for customers, making it a highly convenient calling option. Improve credibility and make your business accessible to more clients with a 1800 toll free number.

3. International Toll Free Numbers (ITFN)
Each country across the world has a set of toll free prefixes and numbers. Virtual phone service providers can help you get toll free numbers for international countries, which is an international toll free number, allowing you to have incoming calls forwarded to a number or line you desire using a call forwarding service. This way, you can enter your business into international markets and provide customer support to individuals using your products and services in those areas.

These customers do not have to pay for calling your business. And since calls are forwarded over the internet, the international calling rates are heavily reduced.

4. Universal International Freephone Numbers (UIFN)
A UIFN is a singular toll free number that can be accessed by 45 countries across the world. Customers and contacts in these countries can call your UIFN business phone number for free. However, there are certain restrictions and dialing codes to take into consideration. Furthermore, unless you are conducting business in all these countries, a UIFN can prove more expensive than useful.

These countries include: Argentina, Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Macau, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Singapore, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, and Uruguay.

5. Vanity Numbers
Vanity numbers are business telephone numbers with patterns, repetitions, or letters inserted to make them more memorable. Some examples are 1-800-FLOWERS, 1-800-FLA-BLUE, 888-455-4555, and so on. These numbers attract more attention and are easier to remember, keeping them in your target audience’s mind for longer.

Business Phone Features

When you purchase a business phone number from Global Call Forwarding, you gain access to an array of communication features that help increase productivity, streamline workflow, and build better customer relations. These are some of the top features and services we offer:

Multiple Call Forwarding Options
Forward and reroute incoming calls to different destinations based on your needs. You can have calls routed to your smartphone or home office. Additionally, with our Time of the Day Routing feature, you can even have calls forwarded to a different office location or remote employees in another time zone during off-hours or certain times of the day and maintain 24/7 customer support.

Interactive Voice Response (IVR System)
An automated IVR system answers calls, identifies the purpose of the call, and assists the caller. The system can do so by transferring the call to the right department or right agent or by providing self-service options for the callers to complete themselves. The IVR system can even provide basic information about the company and answers to common questions or concerns without getting an agent involved. This helps with freeing agents or employees up for more complicated calls. Learn how to design a customer-friendly IVR system here.

Call Recording Software
Record business calls to improve quality assurance by identifying successful and unsuccessful interactions. Train your employees with past recordings and use their recordings as a performance analysis tool.

Outbound Calling
Our outbound calling service comes well-equipped to support your local and international calling needs. Use our web dialer and customize your caller ID when calling long-distance and international clients and display a purchased local or toll free number instead.

Customized Greetings and Voicemail Message
Create customized greetings and messages for your callers so they have a personalized experience when interacting with your business phone system.

Click here for a list of all our features and services.

Get a Business Phone System Designed for Your Needs

With Global Call Forwarding, you get a business phone service equipped with all the tools you need to communicate efficiently internally and externally. Get a business phone number with us today and start building a reliable business communication system for your company. Still have questions? Speak with an expert at 1 (888) 908 6171.

How Do I Get a Business Phone Number?

Need a business phone number for your small business? Here is everything you need to know about these numbers and what to consider when purchasing them.

How to Get a Business Phone Number

Business phone numbers are telephone numbers used by businesses to open communication channels between them and their customers. In other words, business numbers are used by customers to contact a business, either to inquire about a product or service or for customer support.

Getting a business phone number is a must as it is one of the first (and most used) methods an interested customer uses. Once a call is made, your team has the opportunity to convert the call into a sale and provide excellent customer service that makes the customer come back for more.

When creating your office phone system, there are a few things to take into consideration such as how to choose:

  1. What business phone system is right for you
  2. The type of business phone number(s) that will complement your needs
  3. What phones or softphones you’d like for placing and receiving calls

Choosing the Best Business Phone System

When you get a business phone number, it is important to invest in a business phone system that supports it. Choosing the right business phone system can be tricky if you do not know what is available. You want a phone system with call forwarding, recording, video conferencing, IVR systems, and more.

Most new businesses will first consider getting a traditional phone system. However, thanks to advancements in technology we can now use cloud phone systems that come equipped with multiple communication features and are more cost-effective.

A cloud phone system works through voice over IP (VoIP); that is, it uses the internet to send voice messages between two parties. This makes it possible to have multiple numbers on the same line, have remote offices connected through the same number, and more. No extra hardware or set-up is needed. You simply get a business phone number from a VoIP provider like Global Call Forwarding and start making calls using any device you want, anywhere in the world.

How to Choose a Business Phone Number Type

Next, you must choose a business number most suitable for your needs. VoIP providers like Global Call Forwarding offer a variety of options. However, the ideal number for you depends on what you want to accomplish or achieve with it. Here are the different business telephone numbers we offer:

Local numbers
Local phone numbers are phone numbers assigned to specific areas, cities, or states. They have predetermined area codes that distinguish them from other number types. You can get a local number for any city or state you’d like to establish your business in.

Toll Free Numbers
Toll free numbers start with a 3-digit code such as 800, 888, 877, etc. Large and established corporations have been using toll free numbers for years as they tend to generate higher incoming call rates. This is because calling a toll free number is free for the caller. A toll free business number is easy to forward to any location.

International Toll Free Numbers
International toll free numbers (ITFN) give you access to customers and contacts in more than 160 countries across the world. This is a good option for businesses looking to enter new markets and provide global customer support. You can have incoming calls forwarded to your main office or remote offices through an international call forwarding service.

Vanity Numbers
These are great examples of vanity numbers: 1-800-TAXICAB or 1-800-FLA-BLUE. Vanity phone numbers use letters or patterns to create a more recognizable and memorable number.

Deskphones or Softphones?

Once you settle on a business phone service, you need to decide how you will handle incoming and outgoing calls. VoIP calls need an IP-based phone from brands like Cisco, Panasonic, etc., to function. A softphone or web dialer enables users to make and receive calls from their computer, laptop, tablet, or any device that is not a traditional desk phone.

Get a Business Phone Number

Now you know how business phone numbers work and what is involved in using a business phone system. To get business phone service from us, you can sign up on our homepage or contact sales at 1 (888) 908 6171.

6 Practical Tips for Managing Virtual Call Center Agents

What are some ways that you, a virtual call center manager, can encourage your employees and agents to perform well? Agents who do their job well will bring more business to your remote contact center and therefore, it is important to keep them motivated and trained. Here are 6 tips to motivate your agents while executing your duties in the most effective manner.

How to Manage Remote Call Center Agents

Managing work-from-home call center agents can be tricky if you do not know where to start. A remote call center works through virtual agents and offices. And this lack of physical office location can prove difficult when it comes to monitoring agents and their interactions. However, there are tools and options available to make this process much easier for managers. Here we will look at the different methods you can try to motivate your agents, monitor their work, and train them to do better.

1. Set and Reiterate Goals

It is important to always be on the same page about the goals and standards of the company. As an agent, what is the agent’s ultimate goal and what steps do they need to take to reach these goals? Provide clear and easy-to-follow instructions and make yourself approachable for any questions or concerns that may arise. Refresh these goals in team meetings or group chats to keep it fresh.

2. Train and Retrain Your Employees

No matter how experienced an agent may be, it is always a good idea to have them go through a brief period of training. This may include refreshing the way certain things are done or running through new software together or doing some practice calls. You may even choose to listen in on a few calls to study how the agent handles themselves. On a similar note, conduct online workshops or group seminars to run through essential training as a refresher for existing agents.

3. Provide Helpful Training Materials

Besides workshops and training, give them access to sales webinars, software tutorials, textbooks, and classes that may help them improve their sales techniques or outbound calling strategies. Having access to these materials will help them stay in touch with the system and processes being used. It will also help them learn about new trends in sales and customer service.

H3: 4. Explain the Importance of Building Strong Customer Relationships

Since this is a virtual call center, efforts must be focused on building strong customer relationships. Therefore, it is important that your agents understand why and how they need to pursue this goal. Educate them on the value of having long-term and returning customers and how loyalty can impact customer retention rates. This information should motivate them positively and encourage them to provide stellar service. This will help improve CSAT scores.

5. Provide Agents with the Right Call Center Tools

Helping your call center agents also includes choosing the right call center software for your call center. Whether it is getting an outbound calling service with an easy-to-use dialer or an IVR system that distributes calls evenly so that no agents become overwhelmed. Having the right resources can make sure your agents are not overloaded with calls and are able to provide solid support.

6. Focus on Improving Quality Assurance

Consider using VoIP call recording to evaluate how agents interact with customers and callers. Here you can identify areas of improvement and highlight appropriate agent behavior. This can also be used for training purposes with the goal to improve virtual call center quality assurance.

Improve Your Virtual Call Center with Global Call Forwarding

Global Call Forwarding offers virtual call center tools such as IVR, outbound calling, call recording, and more. Learn more about our services by talking to an expert today!

Top 9 Virtual Phone Number Providers [2020]

Choosing a virtual phone number provider can be a daunting task. There are so many service providers that exist in today’s market. This guide helps you navigate the best virtual phone number providers in 2020.

What is the Best Virtual Phone Number Service

Virtual phone numbers are telephone numbers that route calls over the internet; that is “virtually.” VoIP services make a lot of sense for small and medium sized businesses. In fact, studies show that more than 30% of all businesses worldwide are using some type of virtual number service.

It can help businesses reduce telephony costs while scaling their communication systems. There are so many options available today that can expand the capabilities of any business phone system.

What Are the Types of Virtual Phone Numbers?

There are several different types of virtual phone numbers available from providers in 2020. We consider the most common types:

  • Local phone numbers: assigned to specific states or cities within a country
  • Toll free numbers: assigned to specific countries with a designated prefix; charges the receiver instead of the caller
  • International toll free numbers (ITFN): toll free numbers for international countries; best for businesses with global offices

Virtual phone number services are typically made possible through international call forwarding. This enables providers to offer number originations in a certain country while they forward calls to other countries worldwide.

Key Factors Considered in Our Evaluation

The most important things to consider when choosing a virtual phone number provider are service, quality, and reliability. First off, we recommend choosing a provider that has been in business for more than ten years. It is also important to choose a provider with a outstanding reputation for call-quality and customer support.

We evaluated the best virtual phone number providers based on more than twenty different factors. Here are some of the many factors that we considered in our evaluation:

  • Pricing: this includes the total pricing for virtual phone number service. We consider whether their plans are priced monthly or annually and whether services are billed annually versus monthly. Some virtual number providers also charge per user. Also, setup costs were taken into consideration.
  • Convenience: it is important to choose a provider that offers convenient ways to get numbers and manage your services.
  • Ease of Use: we always recommend choosing companies that have an easy to use control panel to manage service features.
  • Service Features: IVR is essential in today’s business environment.
  • Customer Support: service and support should be a company’s top priority.
  • Reputation: we checked the Better Business Bureau for complaints against companies in our list.

Who are the Best Virtual Phone Number Providers?

We have put together a list of 9 virtual phone number providers for your convenience based on features offered, variety of plans, set-up/cancellation options, etc.

*Note: Prices and information about the providers mentioned here are current and subject to changes.

1. Global Call Forwarding

Features:

  • Variety of virtual phone numbers: toll free (160+ countries), local, ITFN, UIFN, vanity
  • Mobile accessible numbers
  • SMS-enables numbers
  • Unlimited extensions for different departments
  • SIP trunking and VoIP phone systems
  • Call forwarding options
  • Outbound calling (customizable caller ID function)
  • Call recording (inbound and outbound)
  • Customizable IVR systems

Cost: Global Call Forwarding offers 5 different virtual number plans based on business needs: $12.95/mo, $23.95/mo, $78.95/mo, $158.95/mo, $248.95/mo

Set-up fees: No

Long-term contract: No; cancel anytime

Free trial: 7-day free trial for business accounts

2. Jive Communications

Popular Features:

  • Call management tools
  • Call blocking
  • Custom schedules
  • Find Me/Follow Me feature
  • Integrations
  • Unlimited SMS and messaging

Cost: Contact a Jive representative

Set-up fees: No

Long-term contracts: No; cancel anytime

Free trial: First month free

3. Talkroute

Popular Features:

  • Toll free, local, vanity numbers
  • Outbound calls
  • Interactive voice response (IVR)
  • Call Logs and Reports
  • Single and multi-digit extensions

Cost: Talkroute offers 4 different virtual number plans: $19/mo, $39/mo, $59/mo, and $99/mo.

Set-up fees: No

Long-term contracts: No; cancel anytime

Free trial: Yes, 7-day trial

4. Vonage

Popular Features:

  • Call screening
  • Do Not Disturb function
  • Call monitoring
  • Voicemail (transcript form)
  • Integrations: Salesforce and Zoho

Cost: Vonage offers three virtual phone number plans: $19.99/mo/line, $29.99/mo/line, and $39.99/mo/line.

Set-up fees: No

Long-term contracts: No; cancel anytime

Free trial: 14-day free trial

5. CallHippo

Popular Features:

  • Local, toll free, and vanity numbers
  • Call conferencing
  • Call queuing and barging
  • Smart call forwarding
  • Simultaneous ringing
  • Call recording
  • Analytics and reports

Cost: CallHippo offers 4 virtual business number plans: $18/user/mo, $24/user/mo, $40/user/mo, and customized solutions with features of all the previous plans.

Set-up fees: No

Long-term contracts: No; cancel anytime

Free trial: No

6. RingCentral

Popular Features:

  • Unlimited calling
  • Call recording
  • Voicemail-to-text
  • Analytics and reports
  • Flip calls between devices
  • Call screening

Cost: RingCentral has 4 virtual phone number plans: $29.99/user/mo, $34.99/user/mo, $44.99/user/mo, and $59/99/user/mo.

Set-up fees: No

Long-term contracts: No, cancel anytime

Free trial: Yes

7. OnSIP

Popular Features:

  • Unlimited voice and video calling
  • Call recording
  • Website chat
  • Inbound bridge
  • Voicemail boxes
  • Polycom phones included

Cost: OnSIP has 2 virtual business number plans: $18.95/user/mo and $49.95/mo for each account + 2.9¢ per minute.

Set-up fees: No

Long-term contracts: N/a

Free trial: Yes, 30-day

8. Phone.com

Popular Features:

  • International, toll free, and local numbers
  • Call routing
  • Unlimited extensions
  • Texting services
  • Call management tools (call transfer and forwarding options)
  • CRM integration
  • Voice tagging
  • Ring-ready phones

Cost: Phone.com offers 3 pay-per-minute virtual number plans: $12.99/mo, $19.99/mo, and $39.99/mo. They also offer 3 unlimited plans: $29.99/mo, $37.99/mo, and $49.99/mo.

Set-up fees: N/a

Long-term contracts: N/a

Free trial: No, 30-day money back guarantee

9. Nextiva

Popular Features:

  • Unlimited calling
  • Unlimited video conferencing
  • Call recording
  • SMS
  • Mobile VoIP app

Cost: Nextiva offers two virtual phone number plans: $20/user/mo and $27/user/mo

Set-up fees: No

Long-term contracts: No

Free trial: Yes

Get Virtual Phone Numbers From a Trusted Provider

We can help you get virtual numbers most suitable for your business needs. For an efficient and smooth running virtual phone system, consider virtual phone number provider Global Call Forwarding. To learn more, speak to an expert at 1 (888) 908 6171 today!

15 Best Business VoIP Providers [2020]

Need to find a new business voice over IP provider for your office phone system? Look no further! We have put together a list of the top 15 VoIP providers for your convenience.

Who is the Best VoIP Providers for Business?

A voice over IP phone system uses the internet to transmit voice and video messages between two parties. This makes VoIP an ideal and cost-effective solution for businesses with considerable call volumes as virtual calls are cheaper than traditional calls.

Sorting through VoIP providers can be overwhelming. To make the process easier, we have listed 15 voice over IP providers and provided information regarding:

  • The features they offer
  • Any set-up or cancellation fees
  • Long-term commitment requirements
  • Free trial information
  • Costs and plans available

With this information, your business can find the ideal cloud phone system for office communication. To learn more about the various factors involved in finding the most suitable provider, read our article about choosing the right VoIP provider.

*Note: Prices and information about VoIP providers noted in this post are current and subject to changes.

1. Global Call Forwarding

Features:

  • Variety of virtual phone numbers
  • International toll free numbers for more than 160 countries
  • Unlimited extensions for different departments
  • Fax, SMS, and Voicemail to Email
  • Various call routing options
  • Business VoIP
  • Virtual call center features:
    • Call recording
    • Outbound calling with customizable caller ID
    • Customizable IVR systems, etc
  • Online account management
  • 24/7 customer support

Set-up fees: No

Long-term contract: No; cancel anytime; no cancellation fees

Free trial: 7-day free trial for business accounts

Cost: Global Call Forwarding offers 5 different virtual number plans that come equipped with VoIP features. These plans start as low as $7.96/mo.

2. Nextiva

Features:

  • Unlimited calls, texts, faxes nationwide
  • Unlimited video conferencing
  • Free HD phones
  • Mobile VoIP app
  • Call recording
  • Toll free minutes
  • SMS

Set-up fees: No

Long-term contracts: No

Free trial: Yes; 30-day full refund guarantee

Cost:

  • Professional — $20/user/mo
  • Enterprise — $27/user/mo

3. Vonage

Features:

  • Call analytics and reporting
  • 24/7 US customer support
  • Expert installation
  • Integrations: Salesforce, Zendesk, Zoho

Set-up fees: No

Long-term contracts: No; cancel anytime; no cancellation fees

Free trial: 14-day free trial

Cost:

  • Mobile — $19.99/mo/line
  • Premium — $29.99/mo/line
  • Advanced — $39.99/mo/line

4. RingCentral

Features:

  • Unlimited calls, fax, SMS, conferencing
  • Document sharing
  • Voicemail-to-text
  • Call recording
  • Integrations: Office 365, G Suite, Slack, etc
  • Analytics and reports

Set-up fees: No

Long-term contracts: No, cancel anytime

Free trial: Yes

Cost:

  • Essentials — $29.99/user/mo
  • Standard — $34.99/user/mo
  • Premium — $44.99 /user/mo
  • Ultimate — $59.99/user/mo

RingCentral offers discounts if plans are paid annually instead of monthly.

5. 8×8

Features:

  • Unlimited calling and faxing (up to 47 countries)
  • Video conferencing
  • Mobile app
  • SMS
  • Team messaging

Set-up fees: No

Long-term contracts: No; cancel anytime

Free trial: Yes, 30-day

Cost: Plans starting at $12/mo. To get a customized quote, contact 8×8’s sales team.

6. Ooma

Features:

  • Mobile app
  • Easy DIY set-up
  • Virtual receptionist
  • Extension dialing
  • On-hold music
  • Conferencing
  • Keep your current phone number or purchase a new one

Set-up fees: No

Long-term contracts: No; cancel anytime

Free trial: 30-day free trial

Cost: Plans starting at $19.95/user/mo

7. Dialpad

Features:

  • Voice, video, text sharing on any device
  • AI tech to transcribe calls
  • Add and edit employees and users
  • Encourages remote working
  • Business SMS
  • Integrations: G Suite, Salesforce, Zendesk, etc
  • Analytics
  • Call routing

Set-up fees: No

Long-term contracts: No; cancel anytime

Free trial: 14-day trial

Cost:

  • Standard — $20/user/mo
  • Pro — $30/user/mo
  • Enterprise — contact customer service for a quote

Dialpad offers discounts if paid annually instead of monthly.

8. Zoom

Features:
Single app for voice calls, video, meetings
HD audio
Voicemail
Call recording
Video and web conferencing
Integrations: Salesforce, Microsoft 365, G Suite

Set-up fees: No

Long-term contracts: No

Free trial: 14-day trial

Cost:
Basic — Free
Pro — $14.99/mo/host (up to 9 hosts per account)
Business — $19.99/mo/host (10+ hosts per account)
Enterprise — $19.99/mo/host (100+ hosts per account)

9. Jive

Features:

  • Convert computer, mobile into calling device
  • Free video conferencing
  • Screen sharing
  • Unlimited SMS and messaging
  • Auto-attendants
  • Call queues
  • Integrations
  • Voicemail and fax

Set-up fees: No

Long-term contracts: No; cancel anytime

Free trial: First month free

Cost: Contact sales for an exact quote.

10. OnSIP

Features:

  • Polycom phones included
  • Unlimited voice and video calling
  • Call parkingCall recording
  • Sayso website chat
  • Ring groups
  • Announcements

Set-up fees: No

Long-term contracts: N/a

Free trial: Yes

Cost:

  • Unlimited —$18.95/user/mo (includes phones and headsets for 5+ users)
  • Basic — 49.95/mo per account + 2.9¢ per minute

11. PanTerra

Features:

  • System suitable for multi-location and remote users
  • Team collaboration features
  • Free SIP phones
  • Mobility on any device
  • Contract discounts

Set-up fees: No

Long-term contracts: no; cancel anytime

Free trial: 30-day trial

Cost:

  • New Customer offer — $14.96/user/mo
  • Get an exact quote by contacting customer support

12. 1-VoIP

Features:

  • Call forwarding
  • Call recording
  • Extension transfer
  • Auto-attendant
  • Call queues
  • Phone included with the Professional plan

Set-up fees: No

Long-term contracts: No; cancel anytime

Free trial: No

Cost:

  • Contact sales for an exact quote.
  • Metered — $14.97/mo/extension
  • Corporate — $19.97/mo/extension
  • Professional — $29.97/mo/extension

13. Mitel

Features:

  • Unlimited calling and conferencing
  • Integrations: Outlook, G Suite
  • Video collaboration
  • Web conferencing (desktop sharing)
  • Mobile apps

Set-up fees: No

Long-term contracts: N/a

Free trial: N/a

Cost:

  • Essentials — $20.99/user/mo
  • Premier — $26.59/user/mo
  • Elite — $38.49/user/mo

14. ClarityTel

Features:

  • Virtual PBX
  • Unlimited calling
  • 40+ calling features
  • Call recording
  • Call transfer and waiting
  • Logs and activity reports
  • Mobile connect and apps

Set-up fees: No

Long-term contracts: No

Free trial: 30-day money back

Cost: Plans starting at $14.99/mo/line. Contact customer support for an exact quote.

15. Intermedia

Features:

  • Free business phone for every user
  • Conferencing calling
  • SIP trunking
  • Contact center reporting and analytics
  • IVR and call routing

Set-up fees: No

Long-term contracts: No; cancel anytime

Free trial: N/a

Cost: Contact customer support for a price quote.

Get VoIP For Your Small Business

Global Call Forwarding offers outbound calling and various call center features for businesses across the globe. These features encourage communication across borders through reliable and high-quality calling. To learn more about VoIP providers and how we can help you build a strong cloud phone system, call us at 1 (888) 908 6171 today!

3 Ways to Make International Calls from your Browser

With advancements in telecommunications, connecting with international business contacts and customers is easier than ever. You can now initiate and answer international calls from your computer set-up anywhere in the world using only a reliable internet connection. Here, we will discuss how you can make international calls from your web browser.

How to Make a Phone Call from your Web Browser

The best way to make a phone call from your browser is with Voice over IP (VoIP). This is a technology that converts your voice into a digital signal that travels over the internet. Most VoIP services will enable you to call anyone who has a phone number – even local, mobile, and long-distance international destinations.

The three most common solutions are Voice over IP software, a webphone, and international callback.

1. Voice Over IP Software

Voice over IP is the most commonly used communication technology to make international calls over the internet. This is because it is much more cost-effective than using a landline. Furthermore, some providers offer virtual features and services that are not available with traditional landlines.

To use VoIP effectively, a broadband (high-speed) internet connection is required, either through a cable modem or other high-speed services such as DSL. The strength of your internet connection will determine the effectiveness of this solution.

In addition, you will need Voice over IP software and an inexpensive microphone. VoIP software usually costs around $25 to $50 per month, depending on the provider. With a good and reliable software, it’s easy to make international calls.

2. Web Phone Dialer

A web phone dialer will enable a user to receive and make calls from their browser. It operates largely like a traditional telephone on your computer, where you enter a phone number on a dial pad to initiate a call.

To make browser calls from a web phone dialer, login to the service provider’s website with your username/PIN and password. After logging in, you’re given access to a dialer interface. This enables you to make international calls directly from your browser.

Web dialers will often offer features such as call transfer, call history, and other CRM integrations to improve your international calling experience.

3. International Callback

International callback is our top recommended way to make international calls if you don’t have a stable high-speed internet connection or if you are in one of the countries where VoIP is prohibited. Callback uses third-party countries, like the United States, to enable low-cost international calls.

Some providers offer international callback through click-to-call Chrome extensions that enable you to dial a number from any webpage just by clicking on the phone number. It is one of the top recommended ways to make an international from your browser when the internet connection isn’t strong.

Make International Calls Using the Internet

These solutions make it possible for businesses to stay connected with their customers and contacts no matter where they are located. All that is required is a stable internet connection and a Voice over IP software. If you want to make international calls from your browser, follow the tips in this article. For more information, call us at 1 (888) 908 6171 and talk to an expert.

Using Virtual Telephone Numbers With My Cisco Phone System

Cloud communication is the future. Making calls over the internet instead of traditional phone lines can increase efficiency and reduce costs. To set a VoIP office system, you will need a VoIP service provider offering virtual numbers as well as an IP phone or a softphone to make calls from. Here, we will look at how to use virtual telephone numbers with Cisco phone systems

Cisco Phone System: An IP Solution

Cisco is a telecom company offering a variety of phone products and software to enable better communications. Paired with virtual numbers from Global Call Forwarding, you can build a strong office phone system that will support your internal and external communications. So, how do you use virtual numbers and VoIP service with your Cisco phone system?

Purchase Virtual Numbers

To use virtual numbers through your Cisco phone system, first purchase virtual telephone numbers from Global Call Forwarding. We offer toll free, local, and international toll free numbers for more than 160 countries across the world. You can get one or multiple numbers as you see fit.

To purchase numbers:

  1. Sign up for a new number on our homepage.
  2. Under “Select Your New Phone Number,” enter the necessary information for the new number you desire.
  3. Then, on the right, enter the destination number. This is where you want incoming calls to be forwarded.
  4. View rates and select one that is suitable for you.
  5. Add additional communication features such as Call Recording software and Outbound Calling.
  6. Complete your purchase and activate your number(s).

Make a Note of your SIP Information

Once your numbers are ready to be used, you will need to locate your SIP information to use later for configuration purposes. You will need certain information such as your SIP PIN number, the password, and the domain.

To locate the PIN number for your account:

  1. Log into the Global Call Forwarding control panel.
  2. Under Account Overview, select Outbound Calling.
  3. In the first column, locate your PIN number.
  4. Then, navigate to the right side and click on the Tools icon.
  5. A pop-up will appear.
  6. Scroll down to Password.
  7. Now, note your SIP PIN number and Password.
  8. The domain for Global Call Forwarding is mysipaccount.net.

Configure Your Cisco Phone System

A Cisco phone system is a voice over internet protocol (VoIP) phone system that, once configured, will enable you to make quick and easy calls over the internet. However, it needs to be connected to your VoIP provider first. Begin by setting up your device:

  1. Remove device materials out of the packing box.
  2. Connect the main desk phone to the handset by connecting its coiled cord to the “Handset” port on the backside of the desk phone.
  3. Then, connect the desk phone and the internet. Plug one end of the ethernet cable into the “LAN” port of your desk phone and the other into a port on your internet modem.
  4. Now, your phone is powered on and connected to the network.

The next step is to locate the phone’s IP address. This depends on the type of model you have. The most common way to find the IP address is through the Network configuration menu within the Setup menu on the phone.

Now, type this IP address into your internet browser and it should open up a Cisco webpage. Here, enter your Cisco login information. Check the documents included with the phone for the login and password. Contact the seller, if you cannot find the necessary information.

Once logged in, navigate to Basic settings and under Voice > Ext 1, enter your SIP PIN, password, and domain/proxy. On saving, your phone should now be compatible with your VoIP provider.

Using VoIP with Cisco Phone Systems

As you can see, the set up here is pretty easy and straightforward. Once you have everything ready to go, you can make high profile calls with high call quality and reliability. Build your IP office system and watch it increase efficiency and manage calls better.

Business VoIP Service: Choose the Right Provider

Looking to upgrade your office communication system to adopt a cost-free and more effective one? Business VoIP, a cloud-based phone structure may be what you are looking for. But what is VoIP and how do you find the right provider for your needs?

Business VoIP: How to Choose a Provider

Voice over internet protocol (VoIP) is a virtual phone solution that digitizes voice signals and transmits then over an IP network. This means that with business VoIP, you can make and receive voice and video calls over the internet. And this greatly improves the quality of your work calls.

Many organizations are switching to VoIP for their internal and external communication needs mainly because of its affordability. Such a system doesn’t need multiple phone lines and since it doesn’t use traditional phone lines, international and long-distance calling is much cheaper. You only pay what you have subscribed to with your provider. So, how do you decide which business VoIP provider is the one for you?

Research Providers and Review Plans

It is a good idea to survey the market and see what is out there. Research the top providers. What are they offering and how much are they giving you for those prices? Most virtual phone service and VoIP providers will offer a variety of subscription plans based on business size, number of lines required number of users, amount of calling minutes needed, and so on. This is where you decide what your business VoIP needs are: how many employees will be using the service? What is your average call volume? And more. Compare prices with competitors to determine if they are worth it.

Call Management Tools

Since you are making changes to your existing office phone system, you should also pay attention to what call management tools the new service will provide. How you handle business calls affects your team’s efficiency and productivity. Do you need calls to forward to different departments or spread across multiple offices? For an enterprise with a high incoming call volume, an automated interactive voice response (IVR) can answer and distribute calls, and in some cases, assist the caller without an agent’s help. Features like Simultaneous Ringing and Time of Day Routing direct calls to different numbers or lines to ensure someone answers the call.

Find the Perfect Feature Set

Next, look for other advanced and resourceful features and services. Another major reason to have a business VoIP service is the additional phone call features that become accessible to you. Do you need tools to manage inbound or outbound calls? Can you benefit from call tracking analytics and metrics provided by call activity logs? Are you required to record all business calls? Most providers offer a basic set of features and additional ones that can be added on later. The following features come included for free with every Global Call Forwarding plan:

  • Advanced IVR
  • Black and White Lists
  • Call Transfer
  • Customer Greeting
  • Dedicated Account Manager
  • Failover Forwarding
  • Fax to Email
  • Local Ringback Tones
  • Simultaneous Calling
  • Time of Day Routing
  • Voicemail to Email
  • 24/7 Customer Support

And, you can add these advanced features for a small additional fee:

  • Call Recording
  • Rollover Minutes
  • Inbound SMS Plan
  • Outbound Calling
  • Outbound Call Recording

This is the most important factor when deciding on which business VoIP provider to go ahead with. If you expect a high volume of incoming calls, then call management tools and IVR can vastly improve caller experience. Callers are greeted and don’t have to wait in long lines to get in touch with you, and they will appreciate that. An organization with a higher outgoing call volume will need an outbound calling service.

Also, keep in mind, if you are a financial services company, you will need to comply with MiFID II and Dodd-Frank regulations for call recording. Businesses in other industries can record and review calls for performance analysis or protection from liabilities.

Make a Decision

To learn more about business VoIP and how it can be used within your office, call Global Call Forwarding at 1 (561) 908-6171. We are here to help you fulfill your business needs cost-effectively and without much hassle.

United States Phone Numbers

Are you looking to get U.S. phone numbers for your business? In this article, we will cover a number of aspects about United States phone numbers, including how they work and the many benefits of using them for your business.

How Modern United States Phone Numbers Work

In order to understand how United States phone numbers work, there needs to be an understanding of how virtual phone numbers work, which is the technology behind modern telecommunication.

First of all, virtual phone numbers are made possible through developments in Internet-based technologies like VOIP and cloud computing. When a virtual phone number is dialed by a caller, the call is instantly routed to another phone number, which can be located anywhere in the world. This phone number is referred to as the ‘destination phone number,’ and it is where inbound calls are received.

Phone numbers in the US
Source: Stockphoto.com O# 100174295982 ID#100200144052

Because of this, there is a modern usage among businesses to leverage this technology to establish a sophisticated means of routing calls from inbound calls made to their preexisting phone numbers in their home country and/or region, to open up lines of communication anywhere in the world. In other words, your destination phone number could be located in a country like the United Arab Emirates but you can receive inbound calls from callers in the United States without restrictions from service providers. So, in essence, U.S. phone numbers that are powered by virtual phone numbers enable businesses to bridge gaps of international communication simply by subscribing with Global Call Forwarding.

Benefits of U.S. Phone Numbers

Now that you have a basic understanding of how United States phone numbers work, let’s take a look at the many benefits that come with using them creatively.

United States virtual numbers give your business the ability to penetrate the most lucrative economy in the world without having to establish a physical presence. This means that your business does not have to set up a branch office or other physical presence in the United States to interact with Americans. Because of the popularity of virtual offices and virtual locations, businesses are able to provide goods and services to American customers without the need for face-to-face interaction. Considering that many Americans live busy lives, the ability to efficiently handle business transactions over the phone can you give your business immediate traction versus competitors that do not.

Another viable benefit of using United States phone numbers is that your company will gain professional clout amongst your peers. For instance, imagine you ran a business that offered a way for domestic and U.S.-based customers to reach your business – even if they lived abroad, they can see that your company’s reach is available around the world. This is something that most businesses would only consider larger enterprises and established organizations capable of. Instead, using United States phone numbers from Global Call Forwarding gives your business – like many startups – the ability to tap into global markets immediately.

Because of the aforementioned technology behind virtual phone numbers, there are a number of add-ons and features that come with using United States phone numbers. Some of the most popular add-ons include call recording, which allows businesses to store and later access calls made to and from their business. Another popular add-on is CallMeClick, which enables visitors to your website to immediately initialize a call by clicking on a link posted throughout your website. Because of this immediacy, your business is able to take advantage of the coming trends for a ‘mobile-only’ and ‘mobile-first’ future that will make the future of communication relegated mainly to smartphones and similar devices.

Last, United States phone numbers are available in a number of varieties that you can use for various parts of your business model. Considering that the United States is a large country with a number of time zones and commercial centers, choosing a United States phone number can be relegated to states, major cities, and national toll free phone numbers that span the entire North American Numbering Plan. For instance, your business may want to use a virtual phone number on the West Coast to handle clients in cities like Seattle, San Francisco, and Los Angeles; for those on the East Coast, businesses can use phone numbers in major economic hubs like Atlanta, Boston, and New York City. Also, Global Call Forwarding offers toll free United States phone numbers, which can enable inbound callers to reach your business without having to pay long-distance fees or be blocked by their service provider. Therefore, using United States phone numbers can make your organization as accessible as possible no matter where in the country they are calling from.

Getting United States Virtual Phone Numbers

If you’ve finally decided that you want to gain all of the benefits of virtual communication with Global Call Forwarding, the first step is to visit GCF’s homepage at www.globalcallfowarding.com. There, you’ll find an intuitive website that can easily guide you through the process of purchasing not only United States phone numbers, but phone numbers from over 140 countries around the world. The process of signing up can be completed in minutes and your business can begin using virtual phone numbers of your choosing within 24 hours or less.