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Using Local Phone Numbers to Increase Global Lead Generation

local phone numbers international leads

For almost any business in the world today, the choice to not expand globally is practically like handing your business over to your competitors. With this said, like any other …Read More »

Localphone International Calling: Rates and Features For Business

Localphone

Localphone aims to make things easier and more affordable for people using phone lines for business. Ease and affordability are the main benefits of the VoIP phone number, in addition …Read More »

Zoiper Softphone Not Working? How To Fix

Zoiper Softphone Not Working

Do you pay for Zoiper softphone for your commercial business to reach local or international clients? Is your Zoiper softphone not working? If so, you’re not alone. Here at Global …Read More »

Best Sales Strategy for an International Finance Bank

Best Sales Strategy for International finance Bank

Do you work as part of the marketing department for an international finance bank? Whether you’re employed by a national finance company or corporation bank, boosting sales through optimized advertising …Read More »

How To Improve Lead Generation Services with Virtual Numbers

lead generation with virtual phone numbers

Growing your business is directly linked to the strength of your lead generation services. With no new leads, your company must rely on a well-established customer base. This is something …Read More »

What Makes a Good Customer Service Agent

what makes a good customer service agent?

As you may be aware, competent call center customer service agents are hard to find. And it’s no wonder, as dealing with the needs of customers can be a daunting …Read More »

Best Sales Strategy for an International Finance Bank

Do you work as part of the marketing department for an international finance bank? Whether you’re employed by a national finance company or corporation bank, boosting sales through optimized advertising is key. 

In this guide, however, we won’t be talking about the typical ways of increasing the number of leads through having a well-honed sales team. Nor will we cover the in’s and out’s of crafting clever advertising that gets results. Instead, we will take a look at a relatively simple concept: how virtual phone numbers can impact the success of your international finance bank. 

How Virtual Phone Numbers can be Beneficial for your International Finance Bank

Virtual phone numbers have been evolving with the latest developments of telecom and modern computing. Thanks to their enhanced functionality over traditional communication solutions by phone, virtual phone numbers can greatly benefit your international finance bank.

Broad Access

While we live in a modern era of telecommunication, not every caller can reach your international finance company. By accommodating every customer regardless of their ability to communicate from outside of their country by phone, you exponentiate your sales results. 

The best way to remove barriers of communication is by incorporating virtual phone numbers in your business model. Virtual phone numbers enable callers to call your international finance bank without incurring long distance fees and service blockages – two factors that can influence how likely a customer is to transact with you.

Professionalism

Businesses that deal within finance can’t afford to appear out-of-step with technology – particularly if your competitors are dedicated to appearing more professional. By using toll free virtual phone numbers, your international finance bank gains two advantages of professionalism: First, your organization pays for each call made to the number. Second, numbers with a toll free prefix immediately impart a professional aesthetic that customers associate with high-volume professional enterprises. 

Selecting Your Target Markets

Being able to directly call your leads and prospects with outbound calling is a pivotal sales strategy. However, you’re probably aware that broad cold-calling campaigns can bring less-than-stellar results. The secret lies in narrowing the scope of your intended target market by appealing directly to your potential customer. How? With local access numbers from Global Call Forwarding. 

Global Call Forwarding offers virtual phone numbers in over 140+ countries around the world, with innumerable cities and regions included. This means that your international finance bank can target hyper-specific target markets with virtual phone numbers that have the same country/area codes customers are familiar with. This aids in the localization process, particularly when your customer base may only want to do business with domestic entities – or organizations that they perceive as “local.” 

Virtual Offices

The days of having multiple branch offices spread out around the world are no longer necessary. Thanks to the advent of “virtual offices,” customers simply aren’t required to handle their business in-person. Virtual offices are simply a method of approximating the same level of service that a brick & mortar location offers by leveraging Internet-based technologies. 

This is especially true for big-name corporation banks and national finance corporations. Customers that want to open up accounts and get loans at these institutions can do so without stepping foot inside a brick & mortar location. Of course, speaking to your international finance bank’s representatives directly over the phone is still an important part of doing business. And virtual phone numbers are the key to driving sales and taking care of customer concerns, all in one solution. 

Sales Strategy for International Bank
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 The Best Virtual Phone Numbers for your International Finance Bank

As you’re probably wondering, what makes Global Call Forwarding such a great service provider for international finances banks? Especially when there are literally hundreds of companies offering what appears to be the same basic service, Global Call Forwarding sets its service apart with top-tier features and add-ons. These include:

  • Extensive Experience: For more than two decades, Global Call Forwarding has provided enterprise-level, startups, and SMBs with the best in telecommunication.
  • Instant Access: When it comes to sales, the best strategy is immediacy. Thankfully, working with Global Call Forwarding enables your business to start using virtual phone numbers quickly. The subscription process only takes a few minutes to select a business phone number for your international finance bank. 

How To Improve Lead Generation Services with Virtual Numbers

Growing your business is directly linked to the strength of your lead generation services. With no new leads, your company must rely on a well-established customer base. This is something that’s unlikely to be sustainable in today’s fast-paced economy. Whether you outsource your lead generation services to a company or use an in-house sales team, there is a solution: virtual phone numbers. 

Virtual phone numbers can improve the quality and quantity of your leads in a number of ways. This is thanks to the versatility of cloud-based communication technology available through Global Call Forwarding. In this article, we’ll cover a number of methods to improve lead generation services, including

  • Tracking Where Your Leads Are Coming From
  • Better ROI for Marketing Campaigns
  • Testing New Markets
  • Dedicated Phone Lines for Customer Types

Tracking Where Your Leads Are Coming From

Knowing where your leads are coming from is important to determine where your marketing efforts should be focused. After all, if your lead generation is only providing low-volume or poor-quality leads, what’s the point? Conversely, if your lead conversion rates are better through certain methods, delegating more effort can grow your business. 

Virtual phone numbers offer the option of tracking the metrics of inbound call data. This can be done through the virtual phone number provider’s interface/ dashboard. Similarly, using a virtual phone number dedicated to only one type of marketing campaign (ex. social media) can help you pinpoint accurate data.

Better ROI for Marketing Campaigns

The more you market, the greater the reach for your brand. To get a better ROI, 

Global Call Forwarding offers affordable payment plans and services geared towards businesses of all sizes. However, considering there are no unlimited marketing budgets, virtual phone numbers can be a high-performing marketing tool for your business with low overhead costs. Furthermore, virtual numbers are simple to implement, can be used on nearly any device, and require minimal training. 

In essence, virtual numbers enable your business to gain a wider audience at a lower cost than other advertising methods. 

Testing New Markets

Like it or not, but improving lead generating services requires risk through trial and error. After all, if you knew exactly which methods worked to improve your sales, you can make better organizational decisions. Virtual phone numbers cost little to begin using. Also, they can be ready to use within 24 hours or less. For these reasons, your company can try out new target markets instantly. And if you discover potential in a market, you can increase your services. And vice versa, for poor performing markets, your company gains the knowledge of where its brand presence is weak.  

 lead generation with virtual phones
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Dedicated Phone Lines for Customer Types

Virtual phone numbers are available in a wide variety of types. These include geographic numbers, toll free numbers, ITFS numbers, DID numbers, UIFNs, vanity numbers, and more. Similarly, Global Call Forwarding offers a wide variety of add-ons that enhance how inbound and outbound calls are processed. Let’s look at a couple examples, as each organization is different and can use its creativity to improve lead generation:

  • If you want to dedicate a direct line for your international and domestic sales teams, this is possible with virtual phone numbers.  
  • For directories of your business’ departments and individual staff members, using a PBX is a smart solution. Short for Private Branch Exchange, a PBX can enable customers to self-select through a directory system by phone. This helps customers find the person or info they need to guide themselves down your sales funnel. 
  • Depending on whether a caller is a previous customer or a new one can help improve your sales. Based on the type of callers, you can offer private customer-only lines for troubleshooting and account advice. For new customers, you can assign a virtual number dedicated to nurturing new contacts. To boost the quality of your leads, you can offer a private line of virtual phone numbers for more dedicated service (i.e. B2B, large enterprise contracts). 

What Makes a Good Customer Service Agent

As you may be aware, competent call center customer service agents are hard to find. And it’s no wonder, as dealing with the needs of customers can be a daunting task. In order to be the best customer service agent, they must have the right personality, skills, and adequate training. Because customer service directly impacts revenue and how your company is perceived, building the best customer support team should be a top priority.

This article will cover the traits you should be looking for when hiring new customer service agents. It will also cover those that you should emphasize when training your team. 

Patience with the Customer

Perhaps the primary trait you should foster with every customer service agent in your company is patience. Being able to handle the pace of each customer’s unique situation can lead to a positive customer service experience. This is especially important when callers may be irate, confused, or unknowledgeable. Those at your inbound call center should know that each customer simply wants their problems solved in the most efficient way possible. Unclear issues should be explained in a level-headed manner without assuming that a customer’s negativity is in any way a personal attack. To develop patience, part of every customer service agent’s call center duties should be focused on resolving problems with empathy. 

Clear Communication

Part of being a good customer service agent is clearly communicating what callers are trying to get across and responding in ways that ultimately make sense to each caller. This includes company protocol, grasping the issue at the heart of the call, and troubleshooting technical aspects beyond their grasp. This is especially important for tech-heavy industries, where simple definitions and explanations can be used without delving into jargon and complexity. However, when the occasion calls for it, your customer service agents should be able to explain more advanced concepts that are understandable for all levels of comprehension. 

what make a good customer service agent?
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A Positive Attitude

Moods are infectious. Therefore, having your customer service agents focus on projecting a positive outlook and looking on the bright side is paramount to success. This can be difficult when customer service agents encounter constant negativity, especially when customers despair at their problem, or maybe at their wit’s end. First, part of call center duties should include the ability to uplift callers and gradually shift their thinking as inquiries are solved. Try to see part of the job description as being a well-spring of positive emotions. For instance, you may want to train your agents to take callers on a journey towards happiness; at first, a caller may be upset, but as the problem nears resolution, a positive outcome can be reached – even better and more efficiently than a caller realizes. In a fast-paced world where callers may feel that it is them vs. the world, encountering a positive, smiling voice on the other end of the phone can be a breath of fresh air. This is something that reflects well on your company’s public image. 

Be Creative with Your Solutions

Customer service agents should be trained and rewarded for using their creativity when it comes to problem-solving. Being able to provide customers with uniquely tailored solutions to their problems and understanding the frame of mind that they present requires the ability to think beyond standard procedures. Encourage your customer service agents to come up with their own ways of troubleshooting problems. For instance, if a customer continually has problems with their billing, a customer service agent can suggest ways that fit how the caller prefers to do business. This, of course, requires that your customer service agents have a deep knowledge of your business, as the more you know, the easier it is to see a wider range of options for any given obstacle. When these dilemmas present themselves, agents can devise solutions that may call for out-of-the-box thinking when particular issues arise. 

What is Cloud Telephony and How Does It Work?

In this article, we’ll take a look at one of the most recent advancements to the telecommunications industry, cloud telephony and cover how it works. Then, we’ll provide readers with the many benefits that come with using cloud-based telecommunications for their business model and entrepreneurship. 

What is Cloud Telephony and How Does It Work?

Defining cloud telephony isn’t a straightforward process. Part of the problem of answering the question “what is cloud telephony and how does it work?” is that cloud computing is a loosely-defined process; one that is continuously developing and being redefined as it is developed. 

Cloud telephony uses protocols such as VoIP and software (dubbed “softphones”) to make the process seamless, while enhancing typical landline communication and avoiding the drawbacks of such. These drawbacks can range from technical aspects such as poor call quality and latency issues, as well as logistical problems such as long distance fees, service network blockages, network restrictions, and more. 

 Cloud Telephony and Virtual Phone Numbers

Furthermore, advancements in cloud telephony have made it possible for service providers to offer virtual phone numbers. Virtual phone numbers are identical to normal phone numbers in both function and appearance (containing the same country code and region/area codes of your choice), which means that ostensibly, there’s no difference for callers. However, when a virtual phone number is dialed, that phone call is routed through the Internet to another phone number, known as the destination phone number. In essence, this means that the virtual phone number serves as an overlay to the destination phone number, but avoids the quality and logistical drawbacks of normal calling. 

What does this mean for business? The answer is that a company located in one area can reach callers in other geographic regions without restriction. As a prime example of cloud telephony at work, a business located in Canada can make direct calls accessible to the United Arab Emirates just as they would by placing domestic calls. Vice versa, if the Canadian business pairs their virtual phone numbers with outbound calling, the business can call customers in the United Arab Emirates just like calling a local customer. All the while, a United Arab Emirates telephone number will appear on the recipient’s caller ID. In both instances, using virtual phone numbers enables your business to reach and be reached by a broader audience. 

Now that we have answered the basic question of “what is cloud telephony and how does it work?” it is time to discuss some of the many benefits that come with its usage. 

What is Cloud Telephony and how does it work?
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Benefits of Cloud Telephony

No Need for a Brick & Mortar Presence: As you may have guessed from the description of cloud telephony and virtual phone numbers, getting in contact with customers directly is the primary benefit of this technology. In traditional business models, it was necessary to establish a brick & mortar presence within a country to tap into potential markets; with cloud telephony, those markets are instantly available. This reduces the need to create an expensive and resource-intensive branch office to interact with customers. 

Versatility: Cloud telephony brings many benefits that enable your organization or personal life the ability to be more flexible. Virtual phone numbers are available in a wide variety of types, including geographic-specific phone numbers, toll free numbers, vanity phone numbers, UIFNs (Universal International Freephone Numbers), and more. Depending on how you want your business to interact with customers, choosing one of these types of phone numbers can make your organization adapt to market trends and preferences. 

Expanded Business Models: Similarly, add-ons are being introduced from service providers that can expand how your business processes inbound calls, complies with regulations (i.e. GDPR, HIPAA), and increases streams of revenue. As an example, consider the popular add-on “time of day routing,” which routes inbound phone calls to different destination phone numbers depending on the time of day that the call was placed. By using these routing capabilities, businesses are able to make their business operate 24/7 around the clock to ensure that every customer call is processed for maximum customer service and profitability. Another add-on, simultaneous ringing, gives your business similar coverage. It enables all connected devices (smartphones, laptops, desktops, landlines, etc.) to ring at the same time. This ensures that every call is answered in the shortest time possible and that no call is left unanswered.

Creative Uses for Virtual Phone Numbers in Marketing

The truth is that creative uses for virtual phone numbers in marketing depend on appealing directly to customers, especially those who are located abroad. There’s nothing more off-putting than being unreachable by listing an out-of-country phone number, where callers will expect long distance fees, service blockages, and the hassle of dialing outside of the country just to reach your business.

There are a number of creative uses for virtual numbers in marketing, including:

  • Vanity Phone Numbers
  • International Appeal
  • Business Cards
  • Social Media

Virtual Numbers in Marketing: Vanity Phone Numbers

Vanity phone numbers are virtual phone numbers that contain a visually appealing set of digits that can be spun into your business’ advertising campaigns. By aligning your brand with a particular word or memorable sequence of digits, customers are more likely to remember what products and services you offer, as well as reinforce your brand’s message each time they are exposed to the vanity phone number.

One place that you’re likely to encounter vanity phone numbers is billboards. Large volumes of drivers can see your creative virtual phone numbers in marketing that other businesses might not be bold enough to attempt. By coupling billboard advertising with other forms of marketing, your brand will appear to be everywhere – which is the goal of every advertising campaign.

Creative Virtual Numbers for Marketing: International Appeal

If you had the choice of comparing two businesses side-by-side with all attributes being similar except for the fact that one had numerous phone numbers geared towards processing international customers, which business would you say has more of an international appeal?

virtual phonhe numbers in marketing
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Virtual Numbers from Global Call Forwarding

Luckily, Global Call Forwarding offers virtual phone numbers in more than 140+ countries worldwide, with countless cities and regions at your disposal. These virtual phone numbers circumvent typical barriers to open communication globally, which means that your advertising efforts aren’t stymied by challenges of traditional telecommunications.

Furthermore, Global Call Forwarding enables you to choose between a variety of phone number types, including toll-free numbers that work internationally. These include ITFS numbers and UIFNs, both of which project a professional image. Normally, when a domestic toll free number is offered, international callers are out of luck and must pay fees just for the privilege of calling your business. However, with Global Call Forwarding’s vast array of ITFS numbers and UIFNs, your business can fully optimize its marketing efforts worldwide.

Creative Uses for Virtual Phone Numbers in Marketing: Business Cards

When you’re networking with potential clients in-person, every detail must be on-point and allude to the fact that working with your organization is the right choice for mutual success. That’s why one of the most important creative uses for virtual phone numbers in marketing is including them on your business cards. From staff members to your sales team, virtual phone numbers listed on business cards show that your organization is able to tailor its in-person marketing efforts for clients of any country and calling preference.

Because of the cost-effectiveness of virtual phone numbers, it is possible to subscribe to multiple phone numbers that appeal directly to your wide customer base and post them on your business cards as needed.

Creative Uses for Virtual Phone Numbers in Marketing: Social Media

Global Call Forwarding understands how pivotal a social media presence is in your marketing efforts. In addition to obviously listing your phone numbers, Global Call Forwarding offers a popular add-on that bridges the gap between customers scrolling through your posts on their smartphones and actually contacting your business.

The solution? A popular add-on called “CallMe Click.” CallMe Click enables users a one-click option to initialize a phone call on their device, whether that’s a smartphone or any other Internet-enabled audio-equipped device. By placing this add-on via links on your websites and social media presence, your potential customers can immediately seize the opportunity of your efforts and speak to your company instantly. This immediacy can help take advantage of the reach of your social media content and build a customer base quickly.

As you can see, these creative uses for virtual phone numbers in marketing can help aid your business when it wants to reach a wider audience. Of course, with some imaginative thinking in your advertising efforts, you can adapt the power of virtual phone numbers in a myriad of other ways that can expand the appeal of your business.

Using Technology to be an Efficient Entrepreneur

Are you looking to find new ways to use technology to make your business and personal life better? Becoming an efficient entrepreneur takes hard work but its possible. We break down how to get yourself organized for a smoother work-life balance.

Empower Customers

One of the key methods of making your business more productive isn’t necessarily tied with doing more. Instead, it is what you don’t do that makes the difference. And one way that businesses continually make this mistake is by assuming that customers need to be guided every step of the way and don’t want to handle their business directly. For instance, the popularity of the self-checkout line at major retailers enables customers to take care of their shopping without any assistance from staff.

Your business can do this, too, with the help of Global Call Forwarding’s IVR and PBX services. In short, these services enable inbound callers to use your directory to find the information and complete their transactions by themselves. By providing basic information through your directory (ex. store hours), you can simultaneously empower customers and lighten the load of your employees. Furthermore, incorporating specific extensions for staff members can also organize the type of calls that staff members regularly receive. It’s through these methods that you can make your business more efficient.

Making Your Business Accessible around the Clock

One hallmark of efficient businesses is that they don’t waste time. And a clear example of wasted time comes when regular business hours come to a close, locking out customers that may have to wait until your business opens on the next business day; this may cause potential customers to look elsewhere for their needs to be met. In either case, this inefficiency can be fatal for your business, especially in competitive industries.

The solution is to make your business accessible around the clock with Global Call Forwarding’s services, particularly its suite of add-ons and features that can increase the power of your virtual phone numbers exponentially.

For starters, consider the popular add-on “time of day routing.” As the name implies, inbound calls made to your virtual phone number can be routed to other destination phone numbers anywhere in the world based on the time of day that callers dial your number. This means that you can use time of day routing during times when your staff isn’t at work, such as during lunch, meetings, vacations, and outside of regular business hours. By having these hours covered by time of day routing, you make your business accessible no matter which time zone or hour that calls may be coming in from.

Last, as an entrepreneur, you may be looking to have some off-time from your business. You can use time of day routing to redirect calls made to your phone or extension to another staff member or voicemail.

Using Technology to be an Efficient Entrepreneur
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Simultaneous Ringing

Another add-on that functions in a similar manner is “simultaneous ringing.” Also, like the name implies, all devices connected to your virtual phone number will simultaneously ring when a call is made to your business. This enables any staff member on hand the ability to answer the call, which ensures that customers are retained and not left waiting to be serviced.

Call Recording

Being an entrepreneur can be hectic at times. And while we all wish to remember every single detail discussed over the phone, sometimes things get lost in the mix. The easiest solution is simply to record the interaction and use it for reference in the future. Global Call Forwarding enables entrepreneurs this efficiency with its popular add-on, “call recording.” Call recording enables you to record and store conversations. This is useful for customer service training purposes, as well as for certain industries, such as finance.

Call recording can be used to verify if your employees are handling calls efficiently. For instance, you may notice that some customer service agents get bogged down in minuscule details that can be solved by redirecting customers to online resources (such as blogs, FAQs, videos, and more). With call recording, you can analyze your business from afar or when you’re not in the office. It is often these small, yet detailed changes that ensure your business is running smoothly and reducing waste.

Delegation with Voicemail to Email

Global Call Forwarding offers a very handy feature with its voicemail to email service. When setting up, you can have your voicemail messages forwarded as an mp3 directly to an inbox. For large businesses that need to delegate tasks based on their specialty, having a document that spells out what customers need from your business can make it easier to assign to the right employees.

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Interested in learning more about Global Call Forwarding’s telecom services? If so, visit www.globalcallforwarding.com to learn more about how you can make your business more efficient.

Cold Calling is Tough – Here’s some tips that can help!

Facing the fact that you may sound exceptionally awkward, be rejected by not-so-nice recipients, and possibly misrepresent your business interests can be enough to make you avoid cold calling altogether. However, the fact of the matter is that cold calling is a misunderstood process for businesses. In fact, those who are able to master the art of the unsolicited call may come to enjoy the power that comes with cold calling. In this article, we’ll cover a number of items that can make these cold calling tips as easy as can be, including

  • Practice Makes Perfect
  • Faking It ‘Til You Make It
  • Always Be Personable
  • Understand the Other Party’s Needs

Practice Makes Perfect

Understanding the unknown is the easiest way to eliminate fear. And the only way to understand the unknown is to encounter it time and time again to learn the parameters of it, ultimately accounting for all of the possible variables that may occur. In other words, practice makes perfect.

If this comes as a disappointment, you should realize that it is paradoxical to choose another path towards mastering cold calling. After all, how do you become better at something that you never do?

Basics of Making Those Cold Calls

However, there’s hope. Because you already have experience with making phone calls, conversing with individuals that you don’t know, and closing a sales meeting, you’ve already covered the rudiments of cold calling. The only difference is that when you’re talking to a person over the phone, establishing rapport takes a different type of approach. The tricky thing is, this approach occurs without body language, situational context, and other aspects of in-person communication. Instead, your voice and its intonation must align with your goals – something that takes practice. 

For those that have perfected a skill, such as learning a musical instrument, the process is similar. First, you’ll want to keep the stakes low. Don’t be too ambitious starting out. Even if you only make a few phone calls with mixed results, focus on areas that need improving and celebrate your successes. Next, you’ll want to gradually up the stakes beyond your current abilities. Try different approaches in pitching callers and take note of any feedback. Remember, any attempt is success and “failures“ will further hone your abilities – either way, it’s win-win.

Embracing the Thrill of the Unexpected

As you proceed, you’ll begin to gain a sense of what cold calling really is and how exciting it really is. After all, just by using your voice and knowledge, you’re able to persuade callers to align with your business objectives; a valuable skill no matter which industry you choose to work in. Even in a matter of days, you’ll consider yourself a cold calling expert!

Faking It ‘Til You Make It

Tips for cold calling is tough
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The truth is that even the most practiced individuals still feel some sort of anxiety when calling an individual they don’t know. In order to increase your success rate, you must demonstrate confidence, even if you feel the opposite. However, there’s a simple psychological hack: Faking confidence turns into real confidence. In fact, there’s relatively no difference between believing that you are a competent cold caller than actually being a competent cold caller. When the truth of this sets in, you’ll see that “faking it” is actually just stretching your abilities beyond your current perception of yourself. 

Always Be Personable

If there’s one tip that you take away from cold calling, it is that maintaining a personable and enthusiastic demeanor over the phone is paramount to ensuring success. Under no circumstances should you ever be mean or forceful, as negative emotions instantly turn off most callers that will take their business elsewhere. Having a cheery voice and even smiling during the conversation will boost your success rate. It also helps to give the other party the benefit of the doubt – as long as they’re on the phone, you can help brighten the day of even the grouchiest of customers, just by empathizing with their stress and struggles. Powerful cold calling tips!

 Understand the Other Party’s Needs

Similar to always being personable, accommodating what the party your calling actually needs is pivotal to your success in cold calling. No matter how much you may try, selling something that someone doesn’t want or need are fruitless endeavors. Instead, you want to align what your company is selling with the needs of the caller. For instance, you may be dealing with a stressed out mother that doesn’t have time to hear the endless features of your product; instead, you want to show how it solves her problems and makes her life easier. Keeping this in mind will raise your success rate and provide real satisfaction when it comes to cold calling. 

Why it’s Important to Trust Your Virtual Number Provider

In today’s modern marketplace, it almost seems as though trust isn’t something we can find in the businesses that we interact with. Fortunately, Global Call Forwarding isn’t an ordinary business. Taking pride in how we provide the best services to our customer, Global Call Forwarding is a credible business that provides years of industry experience, fair pricing models, and extensive services that can’t be found from other telecom service providers. In this article, you will learn Why it’s Important to Trust Your Virtual Number Provider.

Let’s take a look at each of these aspects in-depth to show how trusting Global Call Forwarding for your telecom needs can help achieve what you’re looking for in a telecom provider. 

Reason #1: Industry Experience

Simply put, there is just no substitute for experience when it comes to dealing with businesses today. Global Call Forwarding has been in business for the past two decades, providing telecom solutions that enable businesses and individuals to connect with one another anywhere in the world. Providing virtual phone numbers and a host of other telecom services in over 150 countries, Global Call Forwarding enables businesses and individuals to attain a global reach that comes with a deep knowledge of industry trends to achieve their goals. Another reason why you can trust your virtual number provider.

Other telecom service providers may claim to have the same breadth of knowledge and service, but many consumers choose Global Call Forwarding after experiencing less than stellar service from fly-by-night companies. Often, these companies try to play up lower rates, but their service can often be substandard. This ability to meet consumer demands is why Global Call Forwarding includes Fortune 500 customers, emerging startups, and savvy individuals among its client base.

Reason #2: Fair Pricing

Perhaps the most important factor for doing business of any kind is purchasing services and products at a fair and consistent price. By choosing a plan that best fits your business model and usage through Global Call Forwarding, you can gain access to top-tier telecom services for pennies on the dollar. In fact, you can use Global Call Forwarding’s services on a trial basis for free – something that other service providers don’t always offer. 

Using Global Call Forwarding as your service provider also enables your business to avoid having to shell out money for expensive hardware and proprietary software (such as headsets and “softphones,” respectively). Other service providers typically require that your business only use a company’s added overheads, which is unnecessary thanks to the versatility of modern devices and protocols. By contrast, business phone numbers from Global Call Forwarding only require your business to use any device that has audio capabilities and can access the Internet – no hardware necessary. 

Trust your virtual number provider
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Reason #3: Extensive Services

What makes Global Call Forwarding such a popular telecom service provider is that we provide a full range of services that leverage developments in cloud computing that go beyond just equipping your business with phone numbers. Instead, Global Call Forwarding continually adds new features for subscribers that can deliver massive impact on how business run their day-to-day operations. These extensive services include:

 

  • Call Recording: store and review calls made to and from your phone numbers
  • Simultaneous Ringing: allows you to forward calls from your toll-free number to two or more phone numbers
  • CallMe Click: enables one-click calling through a button placed on landing pages, as well as in online ad campaigns, email confirmations, and contact forms
  • SMS forwarding: forwards incoming SMS messages to a predetermined email address
  • Integrated Voice Response (IVR): An automated, voice-led directory can greet customers upon dialing your phone number
  • Voicemail to Email: voicemails can be transcribed and forwarded to email addresses automatically
  • Fax to Email: faxes can be transcribed and forwarded to email addresses
  • Time of Day Routing: inbound calls are redirected to another destination based on the time in which the call is placed
  • Sequential Routing: used to deliver a call down a list of predetermined phone numbers
  • Local ringback Tones: provides a country-specific signal tone that is heard by callers while the destination’s phone is ringing
  • Black and White Lists: enables you to accept (white list) or reject (blacklist) phone numbers based on their area code
  • Rollover Minutes: carry over your unused minutes from one month to the next
  • Failover Forwarding: enables businesses to program multiple phone numbers to answer an inbound phone call if a particular phone number is busy or unavailable

By incorporating these add-ons into your business, you can drastically increase the breadth of services that you offer to your customers and clients – not to mention creating new opportunities for revenue.

Of course, not all virtual number providers offer these services. Often, service providers only provide minimal services to entice customers but don’t enable businesses to expand their services based on demand. Therefore, choosing Global Call Forwarding is the smartest decision and you can trust your virtual number provider for scaling your business to meet the demands of our modern global marketplace.

Building Relationships with Customers and Gaining Their Trust

If there’s one thing about being a successful business owner, it’s the need to consider who is keeping your business afloat – namely, your customers. While you may be involved in the day-to-day operations that help your organization function, considering how the customer factors into your long-term strategy often goes overlooked. This is especially important for businesses that may have a popular product/service, but may not have considered how to remain competitive after the initial buzz and hype has worn off. The secret? Building relationships with customers and winning their trust.

In this article, we’ll explore a number of ways that you can build better relationships with your customer base, ultimately gaining their trust, loyalty, and business for years to come.

building relationships with customers
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Communication is Key

Perhaps the single most important factor in building relationships with customers is the ability to establish a relationship with your customers through direct communication. Easier said than done, of course.

First, you’ll want to offer as many ways as possible for customers to get in contact with your business and be accessible to them. This means that you should accommodate emails, live chat, in-person office hours, virtual phone numbers (domestic and international), the company’s social media presence, conference calls, discussion forums, and so forth. If a customer can’t get in contact with your business easily, expect to lose important connections.

Second, you’ll want to adjust how you communicate. Instead of just telling the customer about your business, you want to have conversations with them to create engagement. Ask probing questions, such as what they want, what doesn’t work, and then offer solutions to their problems that address these needs. Chances are if you’re hearing the same thing from several customers, there’s probably a silent majority that feels the same.

Additionally, make sure that your employees follow this same protocol of deeply listening to what customers are talking about. Customer service is often the front-line of what makes and breaks a successful company, so make sure that new employees are trained in deep listening. For extended conversation, make sure your staff returns voicemail messages, follows up on inquiries, and respond to emails promptly. All of these methods of communication will create trust with your brand.

Be Transparent

Because our world is so fast paced, it’s not uncommon to hear how another business swindled its customer base or misrepresented its intentions from the get-go.

To be transparent, you need to keep your customers informed of any changes and be as forthright as possible. Customers are more understanding about the setbacks that a company may face, particularly if your brand has been transparent from the beginning. For instance, the founder of a company that continually addresses the customers that make the business possible can directly address possible controversies and conflicts (i.e. a price increase on products) before they escalate. And if your company is experiencing unprecedented growth, you can also make that clear to customers to show that your company is thriving thanks to their participation.

Always Exceed Expectations

Just as consumers get jaded by a company’s lack of ethics, potential customers are looking to bring companies into their lives that go above and beyond expectations. After all, your customers expect great products or services from you; otherwise, they will choose your competitors and seek solutions elsewhere.

In order to remain competitive, it is important to continually raise the bar on what your company offers to keep the spark alive and reestablish trust, again and again. One simple way to do so is to under-promise and over-deliver. It is the mistake of a new company, especially startups, to promise the world but have objectives continually delayed. By making too many promises and underperforming, you kill the trust and predictability that your business should be delivering. On the other hand, when you impress customers by keeping your word, they keep coming back.

Therefore, you need to continually exceed customer expectations faster than anticipated and ahead of schedule (if possible). As a side effect, if your company does experience unforeseen delays and setbacks, you are able to still have a timeframe in which to still deliver on your promises. Similarly, you may want to add additional items at no charge, samples for new products/services your company offers, and coupons that come from a spirit of gratitude and generosity.  

Show Genuine Appreciation

It is important to show appreciation for your customers, particularly the ones who have extended their own loyalty in your brand for a long time and/or have been with your company since the beginning. There are a number of ways that you can accomplish this, such as offering long-time customers a loyalty discount program, exclusive deals, and freebies. For smaller companies with VIPs, you can write handwritten letters with specific details to show that you spent the time and effort to convey your deep gratitude for their business.

 

United States Phone Numbers

Are you looking to get U.S. phone numbers for your business? In this article, we will cover a number of aspects about United States phone numbers, including how they work and the many benefits of using them for your business.

How Modern United States Phone Numbers Work

In order to understand how United States phone numbers work, there needs to be an understanding of how virtual phone numbers work, which is the technology behind modern telecommunication.

First of all, virtual phone numbers are made possible through developments in Internet-based technologies like VOIP and cloud computing. When a virtual phone number is dialed by a caller, the call is instantly routed to another phone number, which can be located anywhere in the world. This phone number is referred to as the ‘destination phone number,’ and it is where inbound calls are received.

Phone numbers in the US
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Because of this, there is a modern usage among businesses to leverage this technology to establish a sophisticated means of routing calls from inbound calls made to their preexisting phone numbers in their home country and/or region, to open up lines of communication anywhere in the world. In other words, your destination phone number could be located in a country like the United Arab Emirates but you can receive inbound calls from callers in the United States without restrictions from service providers. So, in essence, U.S. phone numbers that are powered by virtual phone numbers enable businesses to bridge gaps of international communication simply by subscribing with Global Call Forwarding.

Benefits of U.S. Phone Numbers

Now that you have a basic understanding of how United States phone numbers work, let’s take a look at the many benefits that come with using them creatively.

United States virtual numbers give your business the ability to penetrate the most lucrative economy in the world without having to establish a physical presence. This means that your business does not have to set up a branch office or other physical presence in the United States to interact with Americans. Because of the popularity of virtual offices and virtual locations, businesses are able to provide goods and services to American customers without the need for face-to-face interaction. Considering that many Americans live busy lives, the ability to efficiently handle business transactions over the phone can you give your business immediate traction versus competitors that do not.

Another viable benefit of using United States phone numbers is that your company will gain professional clout amongst your peers. For instance, imagine you ran a business that offered a way for domestic and U.S.-based customers to reach your business – even if they lived abroad, they can see that your company’s reach is available around the world. This is something that most businesses would only consider larger enterprises and established organizations capable of. Instead, using United States phone numbers from Global Call Forwarding gives your business – like many startups – the ability to tap into global markets immediately.

Because of the aforementioned technology behind virtual phone numbers, there are a number of add-ons and features that come with using United States phone numbers. Some of the most popular add-ons include call recording, which allows businesses to store and later access calls made to and from their business. Another popular add-on is CallMeClick, which enables visitors to your website to immediately initialize a call by clicking on a link posted throughout your website. Because of this immediacy, your business is able to take advantage of the coming trends for a ‘mobile-only’ and ‘mobile-first’ future that will make the future of communication relegated mainly to smartphones and similar devices.

Last, United States phone numbers are available in a number of varieties that you can use for various parts of your business model. Considering that the United States is a large country with a number of time zones and commercial centers, choosing a United States phone number can be relegated to states, major cities, and national toll free phone numbers that span the entire North American Numbering Plan. For instance, your business may want to use a virtual phone number on the West Coast to handle clients in cities like Seattle, San Francisco, and Los Angeles; for those on the East Coast, businesses can use phone numbers in major economic hubs like Atlanta, Boston, and New York City. Also, Global Call Forwarding offers toll free United States phone numbers, which can enable inbound callers to reach your business without having to pay long-distance fees or be blocked by their service provider. Therefore, using United States phone numbers can make your organization as accessible as possible no matter where in the country they are calling from.

Getting United States Virtual Phone Numbers

If you’ve finally decided that you want to gain all of the benefits of virtual communication with Global Call Forwarding, the first step is to visit GCF’s homepage at www.globalcallfowarding.com. There, you’ll find an intuitive website that can easily guide you through the process of purchasing not only United States phone numbers, but phone numbers from over 140 countries around the world. The process of signing up can be completed in minutes and your business can begin using virtual phone numbers of your choosing within 24 hours or less.