chatIcon
Live Chat
Home » Archive by category 'Learn'

How To Record a Phone Call

Phone screen displaying a recording icon

No matter which end of business you are on, you may need to learn how to record a phone call. This is significant when you need to remember important information …Read More »

15 Persuasive Words and Phrases to Use for Business Calls

15 Persuasive Words and Phrases - Feature Image.jpg

Every writer, marketing specialist, and salesperson will tell you: words are important. Most of the time, you are not consciously paying attention to what draws you to certain products over …Read More »

How to add Call Forwarding to a 4 Line Phone System

4 Line Phone System

Businesses ranging from large corporations to small businesses must continuously improve and maintain good customer relations. Therefore, the choices you make regarding what phone system or multimedia channels to utilize …Read More »

The Benefits of Buying Local Phone Numbers in Bulk

benefirt of local-phone-numbers-bulk

Local numbers are a smart addition to any business. They give your business an authentic presence in particular target markets and make your company more accessible to individuals in local …Read More »

Top VoIP Speed Tests (As of December 2019)

top voip speed tests

Think your VoIP connection is lacking something? Use one of these top VoIP speed tests to measure internet performance and quality. This way, you will know where your VoIP connection …Read More »

Creating The Perfect Phone Tree Template For Your Business

creating a phone tree

Want to ensure that your customers have a pleasant experience when contacting you? Your customers should think of your company as approachable and, therefore, feel comfortable reaching out when they …Read More »

How To Record a Phone Call

No matter which end of business you are on, you may need to learn how to record a phone call. This is significant when you need to remember important information or store important information that can be referred to later. It is not always possible or convenient to type out notes from a phone call. But a recording of that call gives you more time with the material. It also gives you time to review and learn from the quality of that conversation. And so, call recording is becoming an increasingly necessary tool for business communications, even more for companies looking to improve their customer service efforts.

How To Record A Phone Call for Business

You can choose how to record a phone call from a few different methods. But it depends on what type of phone system you have and what type of calls you want to record. For instance, do you want to record incoming calls only or outgoing calls, as well? Additionally, if the quality of the recording is important for your purposes, then you may want a call recording software that is designed specifically for good recordings.

It is important to note that there are federal and state laws regarding recording phone calls. To be careful, always ensure both parties verbally consent to being recorded, so that you don’t run into any trouble. Read the Federal Communications Commission’s (FCC) rules for information about call recording laws.

Call Recording to Boost Customer Care

Many companies, such as call centers and customer service businesses, use call recording to keep track of customer interaction. Recording calls and then reviewing them later can help to identify successes and areas of improvement. For instance, you can use recorded calls to train or monitor employees on what to do and not to do when on a call. Or, you can use recordings to establish customer profiles and preferences. They can be a way to survey your target audience and understand how they are interacting with your product and business.

And so, customer service agencies and large corporations seek call recording software to manage their needs. Sometimes, they opt to work with a phone service provider that lets you record inbound and outbound calls. But the question remains, how to record a phone call without it interrupting your communication experience?

Recording on Your Smartphone

Sometimes, you need to record a call on your Android or iPhone to store important information, especially when you are unable to write down info during the call. For example, certain professions like journalism or reporting would require the interviewer to record the on-going call. And then, refer to it later for exact quotes. Other times, you need the person on the other end to provide verbal consent for a service, and the recording acts as evidence. Either way, recording the call can save you time that would otherwise be spent looking for that information.

Keep in mind, however, Androids and iPhones don’t come with built-in call recording abilities. Although, you can get a recorder app on your smartphone and start recording when you dial a number. Or, you can get a calling app with a built-in recorder. These can record calls and help you manage, share, and store them, as well. Another option is to buy cheap hardware or a recording gadget and plug it into your phone.

However, there are some shortcomings in recording apps that may impede your business’ communications. For example, apps may be able to record either incoming or outgoing calls, but not both. Or, they may be able to record calls made to your personal phone only, making it difficult to access all recordings in one consolidated space. For these purposes, you may want to consider a call recording software or a phone service provider that offers recording capabilities.

Record Calls with Global Call Forwarding

Imagine this: a phone service that lets you record inbound and outbound calls, record calls from anywhere, and on any device. When you purchase a virtual telephone number from Global Call Forwarding, you can also make use of its call recording feature. This feature lets you record calls from all virtual lines associated with your account. It also stores recordings as MP3 files in the control panel. This makes it easy to access all recordings in one place and play them back as needed.

And, now, with Global Call Forwarding’s new feature Outbound Call Recording, businesses can record outgoing calls as well. And then use these recordings to monitor performance, avoid liabilities, and more. But more importantly, you do not need any additional equipment or set up for this to work efficiently. All you need to do is access your control panel on your device and make or answer calls.

Improve Customer Interaction and Build Better Relations

Now that you know how to record a phone call, it is just a matter of choosing which way, app, or software to go ahead with. You can improve the way you correspond with important clients and keep records of conversations that may be needed later. And, you can increase employee productivity by rewarding desired behaviors and training ones that need improvement. Recording phone calls can be beneficial to the overall functioning of a business. Call Global Call Forwarding today to see how we can help you with your call recording needs.

The Benefits of Buying Local Phone Numbers in Bulk

Local numbers are a smart addition to any business.

They give your business an authentic presence in particular target markets and make your company more accessible to individuals in local and international areas. Given the fact that your business needs a new phone number for each targeted area, the need to get bulk toll free numbers is a high-priority. Therefore, the more that you purchase in bulk, the greater the benefits for your business.

Let’s take a look at the many benefits that come with using bulk local numbers from Global Call Forwarding, including:

  • Tracking Marketing Efforts
  • Easy Access for Your Customers
  • Improving Regional Marketing Efforts
  • Streamlining Your Business
  • Cost-Effective Business Expansion
  • Utilizing Advanced Features to Remain Competitive

Track Marketing Efforts

By using multiple local numbers, you can see where the majority of calls are coming from. For instance, with the intuitive dashboard from Global Call Forwarding, you gain insight into how effective your advertising campaigns are. Additionally, you can also view the effect of regional marketing campaigns, which appeal to different target demographics. Most importantly, armed with this insight, you can make more intelligent decisions about marketing, distribution, and more.

Easy Access for Your Customers

When using localized phone numbers in international markets, you make it easy for customers to contact you. In other words, there are no long-distance fees, no service blockages, and no issues when dialing out of the country. That is to say, bulk local numbers consolidate particular regions and open up communication there. For instance, purchasing bulk local numbers in Europe can facilitate communication between countries that ordinarily have restricted access or require separate SIM cards for callers.

Improve Regional Marketing Efforts

Each domestic market that your business wants to interact with has an inherent bias towards domestic businesses. Having a presence in multiple markets but differentiating each one with a local number is a valuable asset to your company.

For example, the United States is a country comprised of 50 states, 16 territories, and the District of Columbia (a federal district). To get adequate coverage, you may want to purchase a local phone number for the major cities of the U.S. For larger organizations, you can purchase a local phone number for each state/territory to ingratiate your business.

Streamline Your Business

The routing capabilities of virtual phone numbers can sum up all of the bulk phone numbers and redirect them to one destination phone number. This means that you don’t have to constantly switch between numbers or constantly redirect inbound calls.

Further, using an add-on like simultaneous ringing ensures that all connected phone numbers ring to multiple devices. Whether your employees use a laptop, headset, smartphone, and more, inbound calls are streamlined. This is valuable for providing customer service as fast as possible, never leaving a potential call unanswered.

Cost-Effective Business Expansion

It has never been easier to grow your business than buying local phone numbers in bulk. From emerging startups to established enterprises, bulk local phone numbers immediately give your business a presence in whatever market you’re looking to penetrate. Simply choose a local phone number, advertise it to your audience, and begin to receive calls.

Furthermore, there’s no need for opening up a branch office in a new area, which has been an insurmountable barrier for many SMBs and startups. With bulk local phone numbers, your business can save time and resources to focus on other aspects of your organization

Utilizing Advanced Features to Stay Competitive

The bottom line is, when you purchase bulk local numbers with Global Call Forwarding, you’re gaining the ability to use advanced tech in your business model. Likewise, we offer businesses and individuals a wide range of add-ons and features that can revolutionize how you compete in your industry. For example, some of these include:

In Summary

Global Call Forwarding can help your business get bulk local numbers hassle-free. Consequently, the process is 100% online and/or with the assistance of our expert representatives. Above all, if your organization is still on the fence about getting bulk local free numbers, consider the benefits of having them and contact us today!

888 Meaning and How To Get an 888 Number

Are you seeing the 888 phone number everywhere and wondering what it stands for? You’ll notice these numbers on billboards, ads, company contact details, and more. Find out more about the 888 meaning and why you should get an 888 number.

888 Meaning: Get an 888 Phone Number for Your Business

When you type in “888 meaning” in Google, most search results will give you information about the spiritual meaning behind the 888 number. However, 888 numbers are also phone numbers used by businesses and corporations to correspond with their clients and customers.

The internet is filled with people wondering, is 888 a toll free number? Yes, the 888 number is a toll free code. And these numbers work just like 1-800 toll free numbers. Toll free numbers are numbers beginning with a three-digit code. Codes currently available are: 800, 833, 844, 855, 866, 887, and 888. These numbers are preferred by businesses and their customers alike because calls made to toll free numbers charge the receiver and not the caller. Therefore, calling an 888 number is almost free for anyone calling. In cases of providers that offer text-enabled numbers, customers can also send and receive texts from toll free numbers.

You can purchase a regular toll free number or a virtual toll free number easily. Virtual phone numbers use voice over internet protocol (VoIP) systems to route calls over the internet. This is good for companies that have international clients or want to expand their business to neighboring cities and states. Calls made over an internet connection are much cheaper than through traditional phone lines, making them a viable option. So, how can you get an 888 phone number for your business? Here’s the process.

1) Find a Provider

The first step to getting an 888 phone number is researching various providers. A virtual number can give you added benefits and features that work over the internet, making sure you are always connected. So, you may also want to consider getting a virtual 888 number. Browse through a variety of plans available and see what rates work for you. Most rates are based on the number of minutes used or the number of users.

Global Call Forwarding has five plans: Basic, Value, Power, Premium, and Enterprise. And they are all based on the number of calling minutes you may need. We also offer a Rollover Minutes feature which lets you accumulate unused minutes and carry them forward to the next month. We recommend Global Call Forwarding for virtual toll free numbers because we have a plan for businesses of every size. And setting up your 888 number with Global Call Forwarding is quick and easy.

2) Choose Additional Features

Another thing to consider when selecting a provider is the kind of features they offer. For example, do you need features like call forwarding and call transfer? Does your company have international offices and therefore, do you need to route calls to alternate numbers during certain times of day to ensure no call is missed? Then, features like Simultaneous Ringing, Time of Day Routing, etc can be very helpful. Additionally, if you want your company to seem professional to callers, setting up an interactive voice response (IVR) system may be a good idea. This will greet callers and direct them through a menu of options.

All of Global Call Forwarding’s plans include the following features:

  • Call Forwarding
  • Call Recording
  • Unlimited Extensions
  • Advanced IVR/PBX
  • Enterprise API
  • Customized Greeting
  • Time of Day Routing
  • Failover Forwarding
  • Voicemail to Email
  • Fax to Email
  • SMS Forwarding
  • Local Ringback Tone
  • Simultaneous Ringing
  • Sequential Forwarding
  • Select Country Forwarding
  • Account Management

These aside, you can add additional benefits that you require such as the new Outbound Call Recording feature or more. So, it is important to consider what providers can offer you and how these features can be customized for your specific needs.

3) Consider Making it a Vanity Number

Depending on the type of business you are running, you may want to consider making your 888 number a vanity number. Vanity numbers are unique and attractive numbers that utilize patterns or letters to make a statement. For example, 888-FLOWERS or 888-222-2224. Vanity numbers are easy to identify and remember which makes them a good tool to have.

Get an 888 Number to Make Your Business Communications Productive

Improve your business communications by signing up for an 888 number with Global Call Forwarding today! Or call us at 1-(888)-908-6171 or chat with us through our website to learn more.

Start Calling With Your Wireless VoIP Phone: Set Up With Global Call Forwarding

So, you’ve given in to peer pressure and decided to switch to VoIP for more flexible and easy communication. But now you need help setting up your wireless VoIP phone. Global Call Forwarding makes it easy to prepare your phone for incoming and outgoing calls.

Wireless VoIP Phone Systems: Why You Need Them

A voice over internet protocol (VoIP) system allows you to make and receive calls over the internet. Because of this, you don’t need to pay traditional phone line charges or exorbitant long-distance calling fees. You only pay what you sign up for with your virtual phone service provider.

Setting up your wireless VoIP phone with Global Call Forwarding’s service is simple and easy to do. There are different applications you can use that are compatible with our service. Now, since VoIP systems work over the internet, you can use any device to make and receive your calls. For example, you can use your smartphone, laptop, iPad, tablet, or a desk phone. On our Outbound Calling instructions page, you will be prompted to choose between ‘Computer’ and ‘Phone.’ We’ll have a look at how to set up your VoIP on your smartphone.

Wireless VoIP Phone: Android and iOS

To make any of these apps work in configuration with your Global Call Forwarding service, you will need the following information: PIN number, Password, and Domain.

To locate the PIN number for your account:

  • Log into the Global Call Forwarding Control Panel.
  • On the left side, under Account Overview, select Outbound Calling.
  • In the first column, you will see your PIN number.
  • Then, on the right side, click on the Tools icon.
  • A pop-up will appear. Scroll down to Password.
  • Make a note of the PIN number and Password.
  • The domain associated with Global Call Forwarding is mysipaccount.net.

VoIP for Android

If you want to use your VoIP service over your Android phone, select ‘Phone’ from the outbound instructions page. Then, select ‘Android’ from the next dropdown menu. Then, you will have three software/apps to choose from: Zoiper, Grandstream, and CSipSimple. You can also download any of these apps from the Play Store app. After installing any one of the apps, open it and follow the prompts. Add an account by clicking the ‘+’ button, and click on Advanced Settings, if applicable. Next, enter your PIN number (under SIP username, ID, or authentication ID). Then, enter the password and domain, and you should be all set. Once the account is registered, start making calls with your wireless VoIP phone.

VoIP for iOS

Now, if you want to use our VoIP service on your iPhone or iPad, select ‘Phone’ and then iOS (Apple) from the instructions page. You will then be able to choose from Zoiper and Acrobits. These apps can also be found in the Apple Store as well. Install any one app, open it, and follow the prompts like you would for the Android phone. Add a new account and enter your PIN number, password, and domain. This will set your iPhone as a wireless VoIP phone.

Turning Your Laptop into a Wireless VoIP Device

Global Call Forwarding also gives you the option to convert your laptop or home computer into a wireless VoIP phone. On selecting ‘Computer’ from the Outbound Calling instructions page, you can select your operating system (OS): Windows and Mac. And then, download the appropriate software on your desktop to use our service. This way, you can make and receive business calls on your laptop, while multitasking and making call notes. This is a common practice for virtual call centers. Additionally, remote employees find this useful as well, since they need just one device to get all their work and calls done.

VoIP, a Virtual Communication Solution

Having mobile VoIP gives you many additional benefits that improve your communications: good call quality, call connection, group and video chats, and call conferencing. By converting your regular phone or computer to a wireless VoIP phone, you can make calls from just about anywhere. All you need is to set the software up once and then use a good internet connection. VoIP is a convenient and dependable way to ensure you are always accessible, even during international travel. Get equipped with a virtual phone system with Global Call Forwarding today and always stay connected!

How To Obtain a Work Visa in the United States

For many people living outside the United States, working in the US is the ultimate dream because of better living conditions and exponential opportunities. However, the process of obtaining a work visa can be strenuous and complicated. And so, in this article, we’ve put together important information one needs to be aware of when considering getting a US work visa.

What You Need to Know About the US Work Visa

First, it is important to understand the different circumstances under which an individual can work in the US. According to the U.S Citizenship and Immigration Services (USCIS), individuals who wish to work in the US must have one of the following:

  • A Permanent Resident Card (Green Card)
  • An Employment Authorization Document (work permit), or
  • An employment-related visa (allows work for a particular employer)
  • Each of these documents has different application requirements depending on your specific circumstance and whether you are applying for temporary or permanent visas.

Temporary vs Permanent

To work in the US, you need to obtain either a nonimmigrant visa for temporary stay or an immigrant visa for a permanent stay. Here is an explanation of each:

A Temporary Worker: Works in the US for a temporary period of time. Once in the States, this worker is restricted to employment and activity for which their visa was issued. Depending on their situation, this visa may be eligible for renewal.

Temporary Visitors for Business: This visa also requires the need to obtain a business visa (B-1) when traveling for business-related activity.

Student and Exchange Visitors: With these visas, people may be allowed to work under certain circumstances as part of their educational program. Students must submit an application and get approved by authorized officials at their school or university. For example, students studying at a university need permission from a Designated School Official (DSO) while exchange students need approval from their Responsible Officer (RO). Students can work part-time during their school years with Curriculum Practical Training (CPT) and work post-graduation with Optional Practical Training (OPT) opportunities.

Permanent Workers: Are authorized to live and work permanently in the States.

Different Types of Work Visas

Next, you need to consider the different types of work visas offered by the United States government to determine which you are eligible for.

H-1B: Person in Specialty Occupation This is a common work visa for those working in specialty occupations. A higher education degree is required.
H-1B1: Free Trade Agreement (FTA) Professional A post-secondary degree of least four years in the field of specialization is required.
H-2A: Temporary Agricultural Worker For agricultural work, temporary or seasonal. Limited to citizens of designated countries.
H-2B: Temporary Non-Agricultural Worker For non-agricultural work, temporary or seasonal. Limited to citizens of designated countries.
H-3: Trainee or Special Education Visitor Required in order to receive training, that is not graduate, medical, or academic, and provided the training is not available in the trainee’s home country.
L: Intracompany Transferee To transfer and work at a branch, parent, or affiliate of the current employer in a managerial or executive capacity, or for a position requiring specialized knowledge.
O: Individual with Extraordinary Ability or Achievement For persons with extraordinary ability or achievement in the sciences, arts, education, business, athletics, motion picture, and television fields.
P-1: Internationally Recognized Athlete or Performer To perform at a specific athletic competition as an athlete or a member of an entertainment group. Requires an internationally recognized level of sustained performance.
P-2: Artist or Entertainer (Individual or Group) To perform through an exchange program between an organization in the United States and another country.
P-3: Artist or Entertainer (Individual or Group) To teach or perform under a cultural program focusing on a traditional ethnic, musical, folk, or artistic presentation.
Q-1: Participant in an International Cultural Exchange Program Required in order to teach or share information about the history, traditions, and culture of one’s home country through participation in a cultural exchange program.

 

Steps to Obtaining a Work Visa in the US

Step 1: Petition for nonimmigrant workers, Form I-129. An employer must submit Form I-129 on your behalf and this must be approved by USCIS before moving forward.

Step 2:Complete the online visa application. Once USCIS approves the Form I-129, you can apply for the visa. Start by completing the Online Nonimmigrant Visa Application, Form DS-150. Upload your photo when completing the form. Then, print the application to bring to the interview.

Step 3:Schedule an interview. The interview will be scheduled at the US Embassy or Consulate in the country you reside in. Wait times vary based on location, season, and visa category.

Step 4: Prepare for the interview, pay the required application fee, and review instructions available on the website. L visa applicants may have to pay the Fraud Prevention and Detection fee and the Border Security Act fee.

Step 5: Gather the necessary documentation. Documents required are:

  • Passport valid for travel to the States
  • Confirmation page of Nonimmigrant Visa Application, Form DS-160
  • Application fee payment receipt
  • Photo (bring a copy in case the photo fails to upload on the online application)
  • Receipt number (for your approved petition that appears on your Petition for a Nonimmigrant Worker, Form I-129)
  • L Visa Applicants (if included in an L blanket petition, bring Form I-129S)
  • Review instructions and required documents for your specific location

Step 6: Attend the visa interview ― where a consular officer will determine whether you are qualified to receive the visa and which category is appropriate for your purpose of travel. Digital fingerprint scans will also be taken.

After the interview, the application may require further administrative processing. Once approved, you will pay an issuance fee depending on nationality. Review visa processing time to learn how soon your passport with the new visa will be ready for pick-up or delivery.

Take Caution When Applying

As with every important step in your life, applying for a work visa in a different country is a big step that requires time and consideration. Make sure you understand the visa’s requirements and eligibility to ensure you make no mistake. Lastly, consult governmental websites and immigration lawyers for more information.

Global Call Forwarding is a virtual phone numbers provider offering communication solutions in more than 140 countries across the globe. Get a local, toll-free, or universal toll-free number from Global Call Forwarding today!

Starting a Business in Ohio

With a boom in start-ups and small businesses, Ohio is becoming a popular choice for new enterprises. Expanding to or starting a business in Ohio is an easy task. All you need is determination and the right documents and tools.

Starting a Businesses in Ohio, “the Heart of It All”

Located in the Midwest, Ohio has 88 counties and 247 cities and an estimated population of 11.72 million in 2019. The state is close to densely populated areas of the country like Detroit, Pittsburg, Indiana, and Pennsylvania. This makes the state a hub for transport, businesses, and trade.

Being the 7th largest economy in the U.S., Ohio is continuously expanding in areas of agriculture, aerospace, healthcare, education, research and development, and more. More recently, however, Ohio has also been paying attention to small businesses with 97.9% of Ohio’s companies being small businesses. Ohio’s local resources are encouraging small business growth in industries ranging from retail to clothing to hospitality to technology. The city of Columbus in Ohio created the first Small Business Concierge to assist small businesses with finances and more.

With the range of opportunities and governmental support available, Ohio is a good place to open a new enterprise. So, what do you need to keep in mind when starting a business in Ohio?

Starting a Business in Ohio
Source: DepositPhotos.com – Lic#:2390363 ID#27446420

Step 1: Decide on a Business Name

The business name is your company’s first interaction with the customer. Therefore, you want it to be easy, memorable, and appropriate. Research to see if the name has already been used or may have any potential conflicts. Conduct a trademark search with the US Patent and Trademark Office (USPTO). Finally, make sure that the name is available with the Ohio Secretary of State’s Business Filing Portal.

Step 2: Create A Business Plan

The next step to starting a business in Ohio is to create a business plan. A detailed business plan will outline:

  • How you plan to proceed with creating this company
  • What factors are necessary to consider for its success
  • Market research and projections to be considered
  • Equipment and software required
  • Expenses and costs (production costs, employee salaries, equipment costs, etc)

Step 3: Choose a Business Structure

Once you have your business plan, you will need to choose a business structure for your company:

  • Doing Business As (DBA): Using a different name than the business name.
  • Corporation: Separate entity that includes shareholders, partners, and directors. More complex than a DBA.
  • Limited Liability Company (LLC): Separate entity but doesn’t need directors or officers and provides easy management and taxation. Most popular business structure.

Step 4: Register the Business

It is important to register your new company with the Ohio Secretary of State by providing information and submitting the necessary forms. Also, you must register with the Ohio Department of Taxation.

Step 5: Apply for an Employer Identification Number (EIN)

Contact the Internal Revenue Service (IRS) to apply for and obtain an EIN number.

 Step 6: Open Company Bank Accounts

Once you receive your EIN, you can open bank accounts needed to run the business.

 Step 7: Obtain Necessary Licenses & Permits

The Ohio Business Gateway Licenses and Permits will provide you with a list of licenses and business permits. Make sure you obtain the appropriate licenses and documentation.

Step 8: Get a Business Phone Number

Once all of this is done, your company will be registered and open for business. This means it is time to start contacting and attracting customers or clients. To do so, you will need a business phone number. Whether you will be physically located in Ohio or plan on running your business remotely, having a local number will increase your chances of customer interactions. Customers prefer local numbers because they charge less to call. Additionally, consider getting a virtual toll free number because calls made to toll free numbers are charged to the receiver instead of the caller. This makes it even easier for customers to contact you. After getting a business number, market it on billboards, websites, paid ads, etc.

How Can Global Call Forwarding Help?

Global Call Forwarding can assist your efforts of starting a business in Ohio by providing you with a virtual or local business number. Since virtual numbers work over the internet, you can receive calls on any device in any location. These numbers come with additional benefits of call forwarding, which lets you forward calls to a number where it will definitely be answered. This ensures that no call goes missed. Sign up for a toll free number today and get your business on the road to success in Ohio!

Can I Send an SMS to an International Number?

Sending International SMS Using AT&T Plans

Subscribers can send unlimited international Short Messaging Service (SMS) text messages using the AT&T Unlimited Plan, Mobile Share Value®, and Mobile Share® plans. The texts can originate from the U.S., Puerto Rico, and the U.S. Virgin Islands. Users may send text messages to 190 countries and Multimedia Messaging Service (MMS) (i.e., picture and video messages) to 120 countries. We will explain how to send an SMS to an International Number?

If an AT&T user is not a subscriber to one of the above plans, they can get an international texting package for as little as $10 per month for 100 texts, pictures, and video texts or $15 per month for 1,000 messages. Message overage costs typically come out to $0.20 per message sent.

The pay-per-use rate to send international texts is $0.25 per SMS sent, with standard messaging rates for SMS text messages received. AT&T charges $0.50 per MMS sent and standard messaging rates apply for every MMS received.

To send a message from the U.S. to another country, dial + (or 011) followed by the country code, area code, and local number.

Sending International SMS Using Verizon

Subscribers to Verizon can send international SMS text messages to over 200 countries and MMS messages to over 100 countries. The process of sending an international message with Verizon is the same as with AT&T. Unlimited international SMS and MMS are included at no cost with the new Verizon Plan, The Verizon Plan, or The MORE Everything® Plan.

With the above plans, messages received, whether from domestic or international sources, are included at no additional cost. If your plan has a received message allowance, international messages received are deducted like received domestic messages. If you do not have a received message allowance, the standard incoming text rate applies to messages that you receive. For prepaid monthly talk plans, SMS texts sent to and from the U.S., Canada, Mexico, and Puerto Rico cost $0.20 per message, and from other destinations, $0.25 per message.

Sending International SMS Using Sprint

Sprint has an Unlimited International Text service that allows customers to send SMS texts to over 180 countries for $10 per month. Messages must originate in the U.S. or a domestic location, including Canada, U.S. Virgin Islands, and Puerto Rico. Subscribers must have a domestic unlimited messaging plan or add-on. Without a plan, users can send or receive international SMS texts for $0.20 per message. However, subscribers cannot send or receive MMS messages.

Sending International SMS Using T-Mobile

T-Mobile ONE plan subscribers and recent Simple Choice Plan members have unlimited calling and SMS messaging from the U.S., Mexico, and Canada as part of their plans. T-Mobile claims that users can send and receive texts to “just about anywhere in the world”.

Sending International SMS Using U.S. Cellular

Many U.S. Cellular plans feature the sending of unlimited international SMS messages at no additional charges. However, before calling or testing international numbers, your account needs an international service feature code and text messaging service. To send an international SMS message, dial the international access code (011). Then dial the country code, the area code, and the local telephone number. U.S. Cellular customers can send SMS text messages to over 100 countries. If your plan charges for text messages, the charges for international and domestic SMS messages are equivalent.

Sending International SMS Using C Spire

To use the C Spire plans, first get the C Spire International Calling App with Global Family for your smart phone. C Spire offers two types of plans: Unlimited Calling with Global Family for $5 per month and the Pay-By-The-Minute plan. Both plans feature free unlimited international SMS to over 140 countries. To send an international SMS message, just dial the recipient’s number, including the country code and send the message.

Sending International SMS Using Ting

Subscribers to Ting have no plans or contracts. Charges depend on the number of lines, nationwide call minutes, the number of global SMS text messages, and nationwide data. Ting bills customers for usage at the end of each billing period. Pictures and video messaging are charged as data and do not count against messages. There are no extra charges for International SMS messages and calls to over 60 countries. Sending an international SMS requires a country code, area code, and a local number.

Sending International SMS from Your Laptop

The subsequent paragraphs give information about sending international SMS messages from your laptop via Wi Fi. This is free of charge; messages are easier and faster to type; and texts are viewable on screens that are larger than smartphone screens.

Text through Email

Sending an SMS using email requires knowledge of the recipient’s 10-digit phone number and domain. Listed below are five common domains:

  • AllTel – @message.alltel.com
  • AT&T – @text.att.net
  • Sprint – @messaging.sprintpcs.com
  • T-Mobile – @tmomail.net
  • Verizon – @vtext.com

Address the email using a combination of the phone number and domain. For example, the address of an email to an AT&T user with a “(123) 456-7890” phone number, would be “1234567890@text.att.net”. A reply to the message goes directly to your email’s inbox.

Text through Wireless Carrier’s Website

You may be able to send SMS texts to other subscribers on your wireless carrier’s website. Specifically, you can do this on Verizon or AT&T by going to your account and following the prompts to send an SMS text.

Text through Google Voice

This is a free service from Google Voice. You can use your existing mobile number or choose a new number, and you do not have to know the recipient’s carrier. However, from the U.S., Canada is the only international destination for SMS messages.

Sending International SMS Using WhatsApp

This free mobile application is the world’s most popular communication app. Facebook purchased this app in 2014, and as of February 2016, its user base was 1 billion. Persons, to whom you send international SMS texts, must have WhatsApp installed on their mobiles, and your contact list must have their phone numbers in full international format. WhatsApp uses your phone’s internet connection to send the SMS messages.

Saving Money When Sending International SMS

Several considerations apply to international SMS. Foremost is whether your plan features unlimited sending and receiving of international SMS messages. If you have limited messaging, compare overage costs from various carriers as they vary. When sending texts internationally, check that the foreign carrier accepts SMS messages from your provider. To avoid roaming charges, ask people to use email when you are traveling to other countries. Finally, ask carriers whether they have international packages, which may save you money, and consider some of the free SMS methods discussed in this article.

Average Attrition Calculation for Call Center

Call centers in americaAs a call center manager, understanding attrition rates and how it may affect your business is of utmost importance. Attrition rate refers to employee turnover, that is the hiring and letting go of employees. And the call center industry outdoes other industries with one of the highest rates of employees coming and going. So, why are employees fleeing customer service and how can you, as the manager, calculate and improve attrition rates?

Why is The Attrition Rate High for Call Centers?

It is no surprise that customer service is a difficult and stressful job. Agents have to deal with making and answering calls all day, repeating the same script over and over, and unpleasant customers. If appointment setters ― who initiate contact with customers and set them up for a later appointment with a salesperson ― don’t make appointments, the company they represent suffers. Therefore, a lot is banking on call center employees doing their best. High attrition rates can negatively affect these services.

Reasons for High Turnover

Here are some reasons why employees end up quitting their call center job for something more fulfilling and better paying:

  • Repetitive work: referring to the monotonous nature of work.
  • Lack of professional development/ advancement: no path to climb or ability to go higher.
  • Insufficient compensation: most call centers pay an average of 10-12% per hour.
  • Poor team culture: no opportunity to build relations.
  • Job content: employees are more likely to stick with a job they are interested in or enjoy.
  • Low employee satisfaction: all of the above can lead to low satisfaction which results in an employee trying to find another job.

How is Attrition Calculated for Call Centers?

To calculate and keep track of your call center’s attrition rate, it is important to make a note of the number of employees at the beginning and end of each month or year. Then, use the below formula to calculate the attrition rate:

Number of Attritions (no. of employees who left) ÷ Average no. of employees × 100

For example, if you had 28 employees leave in a year and your average number of employees is 220, then your attrition rate will be 12.7%. Using this formula, you can calculate attrition rates on a monthly or annual basis and note when or why employees are leaving.

number employees call centers

How Can You Make Your Employees Stay?

Now that you know what causes high attrition rates in call centers, let’s look at some ways managers can reduce the rates by creating better work environments for their employees.

Invest In Their Wellbeing

Keeping your employees happy and satisfied is extremely important to ensure they do their job well. Research shows that a strong employee experience (EX) leads to better results. Key aspects that improve EX reflect the employees’ mindset and goals. That is, having the ability to achieve one’s potential, opportunities for growth, a connection with the company’s purpose, and trust in leadership. Improvement in these areas will generally increase EX.

Motivate and Educate With Training

Provide your employees with a variety of opportunities to learn and better their skills. Training can be used to refresh old routines and goals. They can also help an employee advance and develop in their field. Think webinars, workshops, textbooks, on-going conferences. The more they learn, the more they are motivated to do better.

where are call centers located

Focus On Recognition And Provide Constructive Feedback

Spend time appreciating good employee behavior and providing helpful feedback for behavior that needs improvement. Well-designed compensation and reward systems can reinforce the desired employee behavior and help them focus better on the company’s goals. This also helps with improving team culture. Peer recognition and teamwork build self-esteem. Feeling appreciated by your superiors and also your peers leads to great team culture.

 Happy Employees, Happy Company

High attrition rates cause instability within the company as employees come and go unpredictably. It is difficult to keep track of tasks and develop strong relations in this case. It is, therefore, important to pay attention to your employees and encourage them. You will definitely see the results in their work and by extension, in your business.

Global Call Forwarding is a phone service provider offering virtual phone numbers designed for call centers. We provide unlimited extensions, international call forwarding, simultaneous ringing, call recording, and more, to help you create a strong network for your call center. You can forward calls, have them ring at multiple lines, and record calls for future reference. Have a look at our features and rates or reach out to us at +1-800-908-6171 for more information.

Outbound Calling Solutions for International Finance Bank Services

For an international finance bank, using an outbound calling center for client financial services is becoming increasingly common. In the financial industry, customer service is more important than ever. Customers have less loyalty toward banks than prior years and now have more options to choose from. For international finance banks, outbound call centers are excellent for communicating with and providing service to customers.

Benefits of Using Outbound Calling for Client Financial Services

There are many benefits to using outbound calling. Here are some of the top advantages of these services for an international finance bank.
Improved relationships with customers: Banks have to create relationships with customers to increase customer retention. Therefore, reaching out to customers to make them aware of events like “customer appreciation” days helps. Likewise, using outbound calling to welcome new customers or follow up goes a long way in maintaining good customer relationships.
Improved process efficiencies and resolution of customer inquiries: When a customer trusts you with their funds and savings, a high degree of care and responsibility is expected. Along these lines, outbound call centers help to improve efficiency and resolve issues using proven work processes promptly.
Attracting more new customers: Banking clients rarely look for competing services. With outbound calls, an international finance bank can contact a competitor’s clients or former clients and offer services. These calls can also serve to highlight benefits of switching banks.

Outbound Calling for Increased Sales Conversions

Outbound calling centers can also extend their reach to include cross-selling and upselling. You can successfully integrate these sales techniques into an existing customer service strategy. This creates new opportunities for growing sales and the number of accounts with existing customers. Not only is it an extremely effective method for increasing sales and the use of existing customer services offered, but it can cost a fraction of what typically applies to traditional marketing methods.

Outbound Calling Solutions International Finance
Source: DepositPhotos.com – Lic#204681500 ID#27446420

Complete Branding Consistency

With an international finance bank or any professional finance company, branding is key. Clients look for trusted, reputable banking institutions that can handle their financial needs. Branding plays a significant role in creating this image. A business owner must ensure that branding is consistent across all channels, services, and locations. The type of customer service provided intrinsically affects branding. Outbound calling centers can provide personalized service that ensures the professional finance company’s branding is consistent across all channels.

Virtual Phone Numbers for Outbound Calling

Virtual phone numbers are available as either local or toll free. Using outbound calling features with a virtual phone number allows you to make outgoing calls from that number with the corresponding caller ID. A business owner can have a company based in one location, a call center based in another country, and still have a phone number that is local to where the company is based (or a toll free number) show up on the caller ID when they make calls. This helps to maintain a standard of professionalism. Customers are also often more apt to answer calls from certain phone numbers versus a phone number that is foreign to them.

How Do I Get a Virtual Number For My Business?

Getting a virtual phone number for your business is very simple. Several providers offer virtual phone numbers, but it is critical to opt for a provider that is experienced and reliable. Global Call Forwarding has been focused on offering global communications solutions for businesses for over two decades. Global Call Forwarding offers virtual numbers in over 150 countries worldwide along with outbound calling and other beneficial features.

In Closing

For an international finance bank or other professional finance company to remain competitive, setting up outbound calling to provide superior client financial services is key. Contact Global Call Forwarding for more information, or to purchase a virtual number with outbound calling today.

Why Having a VoIP Phone Number is Necessary

Have you been considering getting a VoIP phone number? Or, have you wondered why it’s a necessary part of your business and personal life? In this article, we will explore why having a VoIP number is necessary, including:

  • Advanced Functionality vs. Traditional Landline Phones
  • Access to Cutting-Edge Technology
  • Empowering Remote Workers
  • Gaining a Global Reach

Before we cover these topics, it is first essential to understand what VoIP is and how it works.

What is VoIP and How Do VoIP Phone Numbers Work?

As a relatively new tech term, not many people know what a VoIP phone number is. VoIP, short for ‘Voice over Internet Protocol,’ uses a standard internet connection to make phone calls. This differs from traditional landlines, but the concept is the same.

Similarly, a VoIP phone number looks and works exactly the same as a landline number. Essentially, a VoIP phone number is a string of digits entered on the dial pad, connecting two parties who want to communicate. Therefore, a VoIP phone number is basically an identifier that is used to make calls on VoIP networks and landline networks.

There isn’t a steep learning curve or vast tech knowhow to use a VoIP phone number. Global Call Forwarding empowers its users with an intuitive, easy-to-use interface to handle calls on any device that has audio and Internet capabilities. This means that your new VoIP phone system requires minimal training for employees to begin using effectively.

Advanced Functionality vs. Traditional Landline Phones

The way that landline phone numbers are currently used has not experienced much change over the past several decades. Callers dial out, recipients can receive/access voicemail, and a caller’s info displays on the caller ID.

By comparison, a VoIP phone number has these functionalities and many more advantages to offer its users. These include:

First, VoIP phone number users can use nearly any device to make and receive calls; landlines are restricted to ground communication.
Second, VoIP phone numbers can connect to multiple devices which makes it possible to use them in unique ways. This means that users can make calls from a smartphone, desk phone, tablet, laptop, or desktop computer using the same number. This grants users unprecedented mobility and flexibility, especially for those constantly on the go in a business context.

Third, area codes are less significant across VoIP networks than on landlines. VoIP phone numbers work independently of location. This enables most calls to work without incurring long-distance fees, service blockages, and more.

Why Having a VoIP Phone Number is Necessary
Source: DepositPhotos.com – O#77424232 ID#27446420

Access to Cutting-Edge Technology

VoIP phone numbers are predominantly aided by cloud computing technology. Therefore, it goes to follow that recent advancements in the cloud are affecting the possibilities of VoIP numbers. With no signs that the cloud will stop developing, having a VoIP phone number helps your business align with current trends.

As an example, it has never been easier to store and access information anywhere in the cloud. VoIP-based phone calls can be easily recorded and reviewed with ease using “call recording” from Global Call Forwarding. Call recording can open up new dimensions to your business and protect its interests.

Empowering Remote Workers

As VoIP enables instantaneous routing, remote workers can benefit from working where they wish to, while keeping office overheads to a minimum. As a result, calls can route from nearly any location around the world.

For instance, suppose you have a staff member that has a child that is sick. You can route calls to their smartphone instead of requiring the presence of staff members to at the office. Therefore, this enables the accessibility of your staff while also handling life’s important challenges as needed.

Gaining a Global Reach

Perhaps the primary benefit of using a VoIP phone number is that it facilitates global calling. This is of primary importance to businesses wanting to target new markets cost-effectively and efficiently. As you may know, dialing outside of your home country presents certain obstacles in your way to trouble-free calling. These include:

  • Long-distance fees
  • Service blockages based network restrictions
  • The hassle of dialing out of your country
  • Ignored calls when recipients only deal with businesses perceived as domestic

Luckily, VoIP phone numbers from Global Call Forwarding circumvent these problems entirely. Instead of having to set up a branch office in a new country or deal with exorbitant long-distance fees, VoIP numbers open up lines of communication around the world without hassle.

In Conclusion

Above all, you are probably now aware of what VoIP phone numbers are and why they’re necessary to your business. So, now it’s time to take action. To proceed, you can subscribe through our website https://www.globalcallforwarding.com/ or contact a representative from Global Call Forwarding today to start using VoIP numbers today!