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Work from Home with These Virtual Business Options

Fears of the coronavirus (COVID-19) have put cities and countries on lockdown and forced businesses to shut down. Fortunately, most businesses and job positions have the opportunity and ability to use virtual business tools and ask employees to work from home. And this is made easy with the advancements in technology. So, what are some options your business can adopt during these uncertain times?

Virtual Business Tools

Whether you’re a small business or a large company, you may choose to allow your employees to work from home. At least, for the next few weeks as everyone keeps an eye on the growth and spread of the coronavirus. Virtual business tools can help your business stay on track even as employees work from home. These tools include virtual numbers with call forwarding abilities, management systems, chat tools, video conferencing, and more. The following article will include some options to consider:

Get a Virtual Phone Number

You can easily get a virtual number from a service provider like Global Call Forwarding or port your existing number to us today. Doing this will allow you to take advantage of other virtual communication tools that can help immediately. You can use call forwarding, call transfer, outbound calling, customized greetings, and more. This will help your business maintain communication with its customers and clients. Right now our  COVID19 promo code allows you the opportunity to get $5 off our Value, Power, Premium, and Enterprise plans. Why wait? Take your communications to the cloud level and continue to run your business remotely.

Getting or porting your number with us is quick and easy. You can have the number ready to use in a few minutes. And you can then have business calls forwarded to your home office or personal line, or have it directed to your customer support team members’ phone lines. In fact, our Simultaneous Ringing feature enables you to have all incoming calls ring on multiple phone lines. This could be your number, your sales team’s home or personal lines, and so on. This ensures that someone will answer the phone and business can still continue. And so, sales and customer support teams can continue to serve existing customers thereby not degrading the quality and standard of your service.

You can set up interactive voice response (IVR), an automated system, to answer calls and greet customers by offering them company updates revolving around the coronavirus. Or, simply add a custom greeting that lets callers know your business is still running and you can still provide them the service they need. Additionally, you can transfer calls to other team members or have calls forwarded to them during specific times of the day. There are many cloud communication tools available, but which ones your business needs depends on what services you want to offer.

Video Conferencing and Chat Tools

Video chatting and conferencing is another virtual business tool that can be used for remote working. You can stay connected with your employees and track their progress or conduct online meetings with video conferencing apps such as Zoom, Skype, Google Hangouts, and so on. You can schedule meetings, share screens to demonstrate the material, share important files, and documents, and more.

Online Content and Project Management Systems

Take your tasks online. Use online project management systems or apps to remain connected with employees as well as track tasks and projects that need to be completed. You can have different team members work and collaborate on a task and watch its progress. Set deadlines, due dates, and log time for important and prioritized projects. Some popular systems are Teamwork, Slack, Monday, Trello, etc.

Be Productive and Efficient Even When Working Remotely

Most businesses worry that remote working will decrease productivity and slow down the overall success rate. This can be countered with virtual options which ensure that employees can stay on task even outside the office location. For more information on how our cloud communication tools can support your work-from-home days, call us at 1 (888) 908 6171 to talk to an expert.

Credibility & Your Small Business: How to Ensure Your Company Maintains Trust from Customers

How to Ensure Your Company Maintains Trust from Customers

Nobody is going to consistently invest in a company that they do not trust. It is easy to build trust in a business relationship as long as you follow a few steps and commit to these steps for the long haul.

Below are some tips/steps with regard to credibility & your small business.

Always Be Genuine

Practically every person on the planet has had some type of unpleasant experience with a salesperson. In fact, many may have even abruptly walked away from a sales situation where they felt manipulated. Rather than acting or sounding like a salesperson, be genuine. Act the same as you would if you were meeting with a colleague.

Place Value on the Relationships

If you want people to value a relationship with you, then you must truly believe that the relationship is important to you and treat it as such. You must also have confidence in the fact that you have something of value to bring to the relationship.

Show Interest in Your Customers

Another tip regarding credibility and your small business is to be curious. People are drawn to those who show they have an interest in them. Having curiosity is a crucial element when it comes to building relationships. Having a steady interest in others opens the pathway to learning new things and making new connections with people.

Credibility & Your Small Business
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Develop and Demonstrate Consistency

A customer or client’s ability to trust your business depends on whether you and your staff show this customer or client that your behaviors as an organization and as a person are consistent over time. People trust consistency. When a customer is able to predict your behavior, that customer is then also more likely to place their trust in you and your organization.

Be Truthful

Trust emerges when selling is approached as a way of helping someone. For a company, making it your quest to discover the areas where you and your customers can work together is important. Also, being able to point out when your company’s services or products are not the right fit for a customer or a situation is the epitome of honesty and forthrightness.

Stay Open Minded

Keep the customer’s best interests at heart and openly discuss options with them. Being narrow-minded and adopting the idea that your product is the only right choice for the customer may give a customer the sense that you do not have their best interests in mind.

Have Real Conversations

Every time you meet with a customer, have a conversation rather than slapping them with a sales pitch. Spend some time listening to your customers. Make sure the conversation has substance and is about real business issues, not just small talk.

Keep Things Professional

Customers tend to trust organizations and individuals within organizations who are serious about what they do and are willing to take the time to achieve a deep understanding of their particular tasks and overall work. Taking the time on a daily basis to learn more about your customers, their industry, and whatever challenges they have is important.

A final tip regarding credibility and your small business is to show real integrity. This means that you are willing to take a stand even when it is unpopular to do so with your customer or with your company. This does not mean you need to be adversarial, but you should have the ability to make decisions based upon what you know is right. Another way to show real integrity is to never promise what you cannot deliver.

Gaining trust and credibility is only part of the equation to success. You should also have a product or service that customers really want and need, as well as the ability to show how you are adding value, solving problems for them, etc. It’s important to remember that if you don’t earn the customer’s trust they will probably go elsewhere, even if their offering isn’t as good.

People want to feel secure in the company they are doing business with. In this regard, building trust is key to getting to any of the next steps in building a solid relationship with your target customers. This will foster the relationship as they invest in you and your brand for the long-term.

After you have already established a trusting relationship with your customers, retain it by encouraging customers to leave reviews. It will be important to avoid shortcuts, emphasize customer service, and offer loyalty programs to keep the flame burning strong.