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9 Best Virtual Phone Number Providers

Top 9 Virtual Phone Number Providers [2020]

Choosing a virtual phone number provider can be a daunting task. There are so many service providers that exist in today’s market. This guide helps you navigate the best virtual …Read More »

Choosing a virtual phone number provider can be a daunting task. There are so many service providers that exist in today’s market. This guide helps you navigate the best virtual phone number providers in 2020.

What is the Best Virtual Phone Number Service

Virtual phone numbers are telephone numbers that route calls over the internet; that is “virtually.” VoIP services make a lot of sense for small and medium sized businesses. In fact, studies show that more than 30% of all businesses worldwide are using some type of virtual number service.

It can help businesses reduce telephony costs while scaling their communication systems. There are so many options available today that can expand the capabilities of any business phone system.

What Are the Types of Virtual Phone Numbers?

There are several different types of virtual phone numbers available from providers in 2020. We consider the most common types:

  • Local phone numbers: assigned to specific states or cities within a country
  • Toll free numbers: assigned to specific countries with a designated prefix; charges the receiver instead of the caller
  • International toll free numbers (ITFN): toll free numbers for international countries; best for businesses with global offices

Virtual phone number services are typically made possible through international call forwarding. This enables providers to offer number originations in a certain country while they forward calls to other countries worldwide.

Key Factors Considered in Our Evaluation

The most important things to consider when choosing a virtual phone number provider are service, quality, and reliability. First off, we recommend choosing a provider that has been in business for more than ten years. It is also important to choose a provider with a outstanding reputation for call-quality and customer support.

We evaluated the best virtual phone number providers based on more than twenty different factors. Here are some of the many factors that we considered in our evaluation:

  • Pricing: this includes the total pricing for virtual phone number service. We consider whether their plans are priced monthly or annually and whether services are billed annually versus monthly. Some virtual number providers also charge per user. Also, setup costs were taken into consideration.
  • Convenience: it is important to choose a provider that offers convenient ways to get numbers and manage your services.
  • Ease of Use: we always recommend choosing companies that have an easy to use control panel to manage service features.
  • Service Features: IVR is essential in today’s business environment.
  • Customer Support: service and support should be a company’s top priority.
  • Reputation: we checked the Better Business Bureau for complaints against companies in our list.

Who are the Best Virtual Phone Number Providers?

We have put together a list of 9 virtual phone number providers for your convenience based on features offered, variety of plans, set-up/cancellation options, etc.

*Note: Prices and information about the providers mentioned here are current and subject to changes.

1. Global Call Forwarding

Features:

  • Variety of virtual phone numbers: toll free (160+ countries), local, ITFN, UIFN, vanity
  • Mobile accessible numbers
  • SMS-enables numbers
  • Unlimited extensions for different departments
  • SIP trunking and VoIP phone systems
  • Call forwarding options
  • Outbound calling (customizable caller ID function)
  • Call recording (inbound and outbound)
  • Customizable IVR systems

Cost: Global Call Forwarding offers 5 different virtual number plans based on business needs: $12.95/mo, $23.95/mo, $78.95/mo, $158.95/mo, $248.95/mo

Set-up fees: No

Long-term contract: No; cancel anytime

Free trial: 7-day free trial for business accounts

2. Jive Communications

Popular Features:

  • Call management tools
  • Call blocking
  • Custom schedules
  • Find Me/Follow Me feature
  • Integrations
  • Unlimited SMS and messaging

Cost: Contact a Jive representative

Set-up fees: No

Long-term contracts: No; cancel anytime

Free trial: First month free

3. Talkroute

Popular Features:

  • Toll free, local, vanity numbers
  • Outbound calls
  • Interactive voice response (IVR)
  • Call Logs and Reports
  • Single and multi-digit extensions

Cost: Talkroute offers 4 different virtual number plans: $19/mo, $39/mo, $59/mo, and $99/mo.

Set-up fees: No

Long-term contracts: No; cancel anytime

Free trial: Yes, 7-day trial

4. Vonage

Popular Features:

  • Call screening
  • Do Not Disturb function
  • Call monitoring
  • Voicemail (transcript form)
  • Integrations: Salesforce and Zoho

Cost: Vonage offers three virtual phone number plans: $19.99/mo/line, $29.99/mo/line, and $39.99/mo/line.

Set-up fees: No

Long-term contracts: No; cancel anytime

Free trial: 14-day free trial

5. CallHippo

Popular Features:

  • Local, toll free, and vanity numbers
  • Call conferencing
  • Call queuing and barging
  • Smart call forwarding
  • Simultaneous ringing
  • Call recording
  • Analytics and reports

Cost: CallHippo offers 4 virtual business number plans: $18/user/mo, $24/user/mo, $40/user/mo, and customized solutions with features of all the previous plans.

Set-up fees: No

Long-term contracts: No; cancel anytime

Free trial: No

6. RingCentral

Popular Features:

  • Unlimited calling
  • Call recording
  • Voicemail-to-text
  • Analytics and reports
  • Flip calls between devices
  • Call screening

Cost: RingCentral has 4 virtual phone number plans: $29.99/user/mo, $34.99/user/mo, $44.99/user/mo, and $59/99/user/mo.

Set-up fees: No

Long-term contracts: No, cancel anytime

Free trial: Yes

7. OnSIP

Popular Features:

  • Unlimited voice and video calling
  • Call recording
  • Website chat
  • Inbound bridge
  • Voicemail boxes
  • Polycom phones included

Cost: OnSIP has 2 virtual business number plans: $18.95/user/mo and $49.95/mo for each account + 2.9¢ per minute.

Set-up fees: No

Long-term contracts: N/a

Free trial: Yes, 30-day

8. Phone.com

Popular Features:

  • International, toll free, and local numbers
  • Call routing
  • Unlimited extensions
  • Texting services
  • Call management tools (call transfer and forwarding options)
  • CRM integration
  • Voice tagging
  • Ring-ready phones

Cost: Phone.com offers 3 pay-per-minute virtual number plans: $12.99/mo, $19.99/mo, and $39.99/mo. They also offer 3 unlimited plans: $29.99/mo, $37.99/mo, and $49.99/mo.

Set-up fees: N/a

Long-term contracts: N/a

Free trial: No, 30-day money back guarantee

9. Nextiva

Popular Features:

  • Unlimited calling
  • Unlimited video conferencing
  • Call recording
  • SMS
  • Mobile VoIP app

Cost: Nextiva offers two virtual phone number plans: $20/user/mo and $27/user/mo

Set-up fees: No

Long-term contracts: No

Free trial: Yes

Get Virtual Phone Numbers From a Trusted Provider

We can help you get virtual numbers most suitable for your business needs. For an efficient and smooth running virtual phone system, consider virtual phone number provider Global Call Forwarding. To learn more, speak to an expert at 1 (888) 908 6171 today!

call recording cost

How Much Does a Call Recording Service Cost?

Investing in a call recording service can be overwhelming if you don’t know where to start or what to look for. Here we discuss what such a service entails and …Read More »

Investing in a call recording service can be overwhelming if you don’t know where to start or what to look for. Here we discuss what such a service entails and we compare different providers so you can get a better understanding of how much call recording software can cost.

What is a Call Recording System?

First, what is call recording and why should your business consider this service? A call recording system gives you the ability to record, download, and review phone conversations. Businesses in almost every industry can make use of this service to:

  • Keep tabs on employee-customer interaction
  • Comply with industry regulations
  • Protect the business from liabilities
  • Provide training material to new employees
  • Increase quality assurance, and more
  • To learn more, check out our guide about the uses of call recording software for business.

Call Recording Device or Cloud-Based Service: Which is Better?

When deciding how to record business calls, you have two standard options:

  • A stand-alone recording device or
  • A cloud-based service integrated within your phone system

How do you decide between them to know which is the better option? Call recording devices are a good option if you want to record calls on one phone connected to your telephone line. To record multiple phones at a time, you will need multiple recording devices.

Recording devices start at $50. However, a good quality device with multi-functionality will prove more expensive. Plus, there is the installation and set-up process that may get complicated based on the type of device and phone system used.

If you are looking to record calls on multiple devices (phones, computers, mobiles, etc.), then a cloud-based model may prove more useful. You do not have to deal with hardware and maintenance as the call recording service is managed by a virtual phone service provider. Plus, it is integrated within your cloud telephony system. This way employees can record, download, and access recordings through the control panel instead of different devices. Everything is stored and available in one place.

Cost of a Call Recording Service

Here we look at 3 top call recording services and compare their prices, storage capabilities, and more.

*Note: Costs mentioned in this article are current at the time of publishing and may be subject to changes.

1. TollFreeForwarding.com
TollFreeForwarding has 4 different types of virtual phone number plans: Starter, Medium, Large, and High Volume. There are 2 types of plans under each section based on the number of calling minutes needed by the business. These plans start from $9/mo to $63/mo.

Their call recording service like most service providers has an additional cost of $7/mo + 3¢/min. They have 2 types of call recording plans: short-term (30-day storage) and long-term. The short-term plan lets you listen to and download calls online for 30 days. The long-term plan lets you store calls for more than 30 days at 3¢/min/mo.

2. Avoxi
Avoxi provides call center software and virtual communication tools to businesses across the world. They offer 6 different types of virtual number plans for businesses of varying sizes and needs. Their lowest plan is billed at $4.49/mo for 0 minutes while their most popular plan is billed at $25.99/mo for 2195 minutes. The highest plan goes up to $70.00/mo for 8976 minutes.

Avoxi offers call recording with their virtual number plans for an additional $6.99/number/min. This includes a free 30-day storage period. You can also get storage options for 60-, 90-, and 365-day periods. To get unlimited call recording storage, you will need to pay an additional $0.02/min/mo.

3. Global Call Forwarding

Global Call Forwarding is a virtual phone service provider offering local, toll free, and international numbers to businesses in more than 160 countries. Aside from that, we offer virtual communication services such as call recording, IVR, outbound calling, VoIP solutions, SIP trunking, and more to enhance and improve business communications.

We offer 5 different plans for businesses of different sizes and with different needs. Our plans are based on the amount of calling minutes required per month and additional services. The lowest plan begins at $7.95/mo for 100 minutes. Our most popular plan is billed at $78.95/mo for 2,100 minutes.

You can add our call recording service to your virtual number plan for an additional $3/mo + 2¢/min. This service comes with a default 30-day storage period for recorded calls and records 100% of all calls. However, once the service is activated, you can adjust the settings to suit your needs. You can change the percent of calls being recorded as well as increase the storage period for up to 6 years.

Ready to Get Call Recording?

Now that you have a better idea of the costs involved with a cloud-based call recording service, it is time to decide which to go ahead with. To learn more about Global Call Forwarding’s call recording software, call us at 1 (888) 908 6171 or chat with us online.

Australia toll free numbers

Australia Toll Free Numbers: Comparing the 3 Top Providers

Need Australia toll free numbers for your business? Here we compare three of the top Australia business phone service providers so that you can make an informed decision. Top Providers: …Read More »

Need Australia toll free numbers for your business? Here we compare three of the top Australia business phone service providers so that you can make an informed decision.

Top Providers: Australia Toll Free Numbers

Picking a provider for Australia toll free phone numbers can be tricky. One must consider several factors before making a decision, such as:

  • The different services and features the provider offers
  • The pricing models and plans
  • The provider’s credibility and service’s reliability
  • How to get the service
  • The ease of use, additional fees, etc.

Here is a comparison of the top three providers: Telstra, Optus, and Global Call Forwarding.

*Note: The information and prices mentioned in this article are current and are subject to changes and tax inclusions.

1. Telstra

Established in 1975, Telstra is an Australian telecommunications company offering voice, mobile, internet, and television services. They provide plans for individual, business, and enterprise use.

What they offer:

Pricing:

Register on their website and request a callback for a personal consultation to determine business needs and pricing plans.

How to get started:

To sign up or get a quote about their toll free number service, contact customer service through their website.

2. Optus

Optus — also known as Singtel Optus Pty Limited — was started in 1981 with a vision for creating a well-connected Australia. This includes providing communication regionally as well as internationally. They have telecommunication services for individual use and business use. The company is headquartered in Sydney, Australia.

What they offer:

  • Toll Free numbers
  • Mobile plans
  • Satellite and 4G
  • Optus Loop (VoIP phone solution with call recording, CRM, dual identity)
  • Office broadband
  • Multiple phone lines
  • Business SIP
  • Phone systems, and more

Pricing:

Monthly Access Fee: Basic Value
Minimum Total Cost over 12 months: $330; excluding call charges
Charges for calls received on a fixed line: Local calls (per minute)
National calls (per minute)
mobile calls from within Australia (per minute)
8.8c
13.2c
16.5c
Charges for calls received on a mobile number: All calls from within Australia 16.5c

How to get started:

To sign up, request a call back by filling the contact form with your contact and business information on their website.

3. Global Call Forwarding

Global Call Forwarding was launched in 2007 under its parent company United World Telecom, established in 1996. The goal of this company was to become an exclusive outlet for toll free numbers. And so, Global Call Forwarding offers toll free numbers to businesses in more than 160 countries across the globe. Australia toll free numbers are one of the services offered.

What they offer:

  • Toll free numbers
  • Call forwarding options
  • Inbound and outbound call recording
  • Unlimited extensions
  • SIP trunking for businesses
  • Inbound SMS plans
  • Customizable outgoing caller ID
  • Interactive voice response (IVR systems)
  • Can be used internationally

Pricing:

Global Call Forwarding has 5 different plans. These are based on the size and requirements your business has. Plus, there are no set-up fees and no long-term contracts. Additionally, you can opt for a free trial of 7 days to test their service. Here are the prices for their Australia toll free business numbers with mobile accessibility:

Basic Value Power Premium Enterprise
Price $13.95/month $58.95/month $198.95/month $398.95/month $698.95/month
Monthly Minutes 75 600 2,201 5,250 11,008

How to get started:

The sign-up process for Australia toll free numbers from Global Call Forwarding is simple. You can sign up online through our homepage. Purchase and activate your new toll free number in less than a day. You can add additional premium services such as Rollover Minutes, Call Recording, and Outbound Calling to your plan.

Choosing the Ideal Provider

This decision is based solely on your business’ needs and budget. Would you like a provider offering additional communication services or just the toll free service? What other features would you like to include in your business communication system? And so on.

To purchase an Australia toll free number from Global Call Forwarding, sign up on our homepage. To learn more about Australia virtual numbers, call us at 1 (888) 908 6171.

freephone 0800 0808 uk

Understanding 0800 and 0808 Freephone Numbers in the UK

Whether you run a business in the UK or are looking to expand there, you will come in contact with 0800 and 0808 UK freephone numbers. In this article, we …Read More »

Whether you run a business in the UK or are looking to expand there, you will come in contact with 0800 and 0808 UK freephone numbers. In this article, we will discuss what these numbers are, how they work, and how they can benefit a business’s communication system.

UK Freephone Numbers

UK freephone numbers — also called UK toll free numbers and free call numbers — are telephone numbers with toll free service. These numbers begin with the prefix 800, 0800, 1-800, or 0808 followed by 7 digits. In 2015, 0800 and 0808 freephone numbers became universally free to call from landlines and mobile lines. Enterprises located in the United Kingdom or those conducting business in the country can make use of UK freephone numbers to enhance their business communications.

How do these toll free numbers work? Calls made to these numbers are charged to the receiver (the business) instead of the caller. Therefore, callers calling a business for customer support or product inquiries can call 0800 and 0808 freephone numbers for free.

  • Some common uses of 0800 and 0808 numbers are:
  • Sales and customer support lines for businesses
  • Government helplines
  • Charity hotlines

Benefits of UK Toll Free Numbers

So, why should your company get UK freephone numbers? With providers like Global Call Forwarding offering international toll free service, you can get a 0800 or 0808 freephone number even if your business is not located in the UK. Doing so helps you expand your business to this part of the world by establishing a nationwide presence.

When you get UK freephone numbers from a virtual phone service provider like Global Call Forwarding, you can:

  • Get mobile-accessible UK toll free numbers
  • Set up virtual communications with prospects and business partners in the UK
  • Customize and manage communications with your own VoIP phone system
  • Forward incoming calls to any number or line located anywhere in the world
  • Reduce international calling rates and save costs
  • Set up 24/7 customer service with IVR and call routing options
  • Add numbers for employees, departments, remote offices, etc
  • Encourage customers to call your business by providing a free and reliable way to connect
  • Increase sales and customer satisfaction by making your business accessible

How to Get UK Freephone Numbers for Your Business?

Getting a UK toll free business number is easy if you know what to look for. You can get such toll free service from any toll free number provider. However, there are some factors to consider. For example:

  • Do you want additional virtual communication features such as call recording, IVR, outbound calling, etc?
  • The provider’s credibility and their service’s reliability.
  • Cost of service and ease of use.
  • Range of coverage.
  • Call quality and call routing options, and so on.

It is important to choose a UK toll free number provider based on your business’s communication needs. Global Call Forwarding offers 5 different plans for our international toll free numbers. You can pick a plan that suits your needs best. These virtual number plans come equipped with basic communication features such as:

  • Call forwarding (including Time of Day Routing and Select Country Routing)
  • IVR/PBX
  • Unlimited extensions
  • SIP trunking
  • Call transfer
  • Custom greetings and local ringback tones, etc.

You can add premium features for an additional price. These include:

  • Call recording software (inbound and outbound)
  • Outbound calling with customizable outgoing caller ID
  • Rollover minutes
  • Inbound SMS plan (if applicable)

UK Virtual Numbers

Ready to get UK freephone numbers with Global Call Forwarding? Sign up on our homepage today or call us to learn more about UK virtual business numbers.

best call recording services

12 Best Call Recording Services [2020]

Choosing a call recording service for your business can be tricky. There are many options available with varying prices and additional features. Here we make a note of the 12 …Read More »

Choosing a call recording service for your business can be tricky. There are many options available with varying prices and additional features. Here we make a note of the 12 best call recording services available in 2020.

*Note: Prices noted in this article are current and are subject to changes.

Call Recording with Virtual Number Plans and Office Phone Solutions

Here we highlight VoIP and business phone system providers that offer call recording software as a feature along with their services. So, if you are looking for a business phone system or call center solution or to buy virtual phone numbers, have a look at the below providers. You can easily add call recording as a feature when you purchase a plan from these companies.

1. Global Call Forwarding

Global Call Forwarding offers call recording as a premium service that can be added to any virtual phone number plan purchased. With this service, you can record up to 100% of all incoming and outgoing calls. When you purchase this service, you can store calls for a default 30-day period. However, once activated, you are able to increase the storage period up to 6 years as well as adjust the percent of calls recorded. The price for this service is $3/mo + 2¢/min.

2. TollFreeForwarding.com

TollFreeForwarding.com’s call recording service is billed at $7/mo + 3¢/min. This, like Global Call Forwarding, can be added to a virtual phone number plan being purchased. They offer two types of storage for their recording service: short-term (30-day storage) and long-term (more than 30 days). To store calls for more than 30 days, you pay an additional 3¢/min/mo.

 3. CallRail

CallRail is a service that focuses more on call tracking and lead generation. As a result, their services and features center around these areas. They offer packages with multiple numbers as well as analytics to assist you in marketing and conversation efforts. Their call recording service comes along with each of their plans and is not charged additionally. The plans they offer are priced at $45/mo + usage, $95/mo + usage, and $145/mo + usage.

4. Avoxi

Avoxi offers a call recording feature in addition to its virtual number plans, as well. You can get this service with a free 30-day storage period for $6.99/number/min. Additionally, they have 60-, 90-, and 365-day storage periods as well. And if you pay an extra $0.02/min/mo, you can access unlimited storage.

5. TalkDesk

TalkDesk, like the other providers mentioned here, offers call recording software with voice and screen recordings to provide the entire context surrounding a call. Calls can be stored for as long as needed on their cloud or yours. Their visualized waveform playback lets you make comments and review important topics for discussion with the ultimate goal to improve agent performance. However, to get an exact quote for your business, you will need to connect with a TalkDesk representative.

6. Aircall.io

Aircall.io’s virtual number plans come equipped with call recording. The price of the overall service, therefore, depends on the plan you choose. They offer 3 main plans: Essential, Professional, and Custom. These plans are priced per user per month and have a minimum user requirement. Additional virtual numbers cost extra.

7. RingCentral

RingCentral offers cloud-based phone system solutions for businesses. This includes virtual numbers and cloud communication services. You can get call recording on-demand with their Standard plan starting at $24.99/user/mo. However, you can get automatic call recording with their Premium ($34.99/user/mo) and Ultimate ($49.99/user/mo) plans.

8. 8×8

8×8 is a company offering business communication solutions that include voice, messaging, and call center solutions. They offer call and screen recording as part of their business phone system plans which range from $28-$175/user/mo. For information about how much their call recording service costs, however, you will need to contact a sales representative.

9. Vonage

Vonage’s Advanced virtual number plan priced at $39.99/mo/line comes with call recording (on-demand) and records up to 15 hours per month. They also offer call recording on-demand separately for $4.99/mo/extension. Additionally, their Salesforce Express plan also comes with call recording software among other features. To get a quote for your business needs, however, you will need to contact sales.

Stand-Alone Recording Companies

Here we will briefly look at companies that offer call recording as a stand-alone service. If you want only call recording and no other virtual communication features or business numbers, then these options may seem more suitable.

10. CallCabinet

CallCabinet offers a call recording software that utilizes the cloud to record conversations. They provide stats, graphical representation, conversation patterns, etc. Their monthly payment option is “pay as you grow.” You can try their service for free for 30 days to test it and see if it fits your needs.

11. Voicestamps

Voicestamps’ call recording service records all calls automatically for $25/mo. There’s a set-up fee of $25. Additionally, they charge $0.06-$0.10/min for recordings. Their outbound call recording prices are similar with a $25 set-up fee, costing $25/mo, and $0.10/min.

12. Orecx

Orecx provides cloud recording software to help you record business calls. This comes with an attractive auto-tagging feature that lets you identify and target important keyphrases within the conversation. To get Orecx pricing, you will need to contact a representative for a customized plan.

Still Unsure About Which Service is Best?

If you still cannot decide which call recording service to go ahead with, then let us help. Call us to learn more about the different features and plans we offer. Or, sign up and try our service for free for 7 days and see for yourself.

3 common IVR mistakes how to avoid them

3 Common IVR System Mistakes and How to Avoid Them

An IVR system, when created right, can positively influence office productivity and efficiency. You can improve caller experience while distributing calls effectively and evenly with an automated system. However, there …Read More »

An IVR system, when created right, can positively influence office productivity and efficiency. You can improve caller experience while distributing calls effectively and evenly with an automated system. However, there are some common mistakes often made when designing an IVR system and we’ll highlight them in this post.

Designing an IVR System

An IVR system or interactive voice response system is meant to ease the burden on the caller and the receiver. This is especially useful for companies that have large incoming call volumes. The interactive voice system, if executed properly, can reduce wait times, assist callers in completing tasks themselves, and also transfer the call to the right agent or department.

Thanks to growth in telecommunications, IVR technology has advanced to the point that it can be fully automated and operate without an agent needing to interfere. It will answer calls by using prerecorded messages and prompts to help callers navigate and find a resolution, to help them help themselves. And yet, there are some areas where you may fail when designing the system. Let’s look at the top 3 along with some other common mistakes.

1. Making the Prompts Too Complicated

When callers contact your business, it is usually to make an inquiry or have an issue resolved. And so in such cases, the sooner they can get assistance, the better. If your prompts are too complicated or too vague, callers may have trouble navigating the automated IVR system. It may prove hard for them to find the right answer for their concern. Additionally, if your prompts are too detailed and long, chances are, they may forget the options due to zoning out or not paying enough attention. This will result in misplaced calls and generate more frustration.

Solution: Provide only necessary information, keeping it simple.

Consider the value of each statement and see if you can redo it to provide basic information in less than two sentences. Remember: less is more. And reducing wait times is important as well.

2. Providing Too Many (Irrelevant) Menu Options

When designing your IVR system, keep in mind that while you want to provide as many options as you can, you do not want to overwhelm your callers. Confused callers will select the wrong option and end up in the wrong department which defeats the purpose of having an automated system.

Solution: Arrange menu options in easy-to-follow categories.

Consider the most common issues or concerns that arise and create menu options accordingly. This way, callers won’t get confused and will find what they are looking for quickly. Check out our article about IVR strategies for ideas on how to map out your system.

3. No Satisfaction Survey

It is important to know how your IVR system is doing and how callers are interacting with it. The whole point of such a system is to improve caller experience and increase customer satisfaction. Therefore, it is essential to study if your callers are satisfied with your customer service efforts.

Solution: Include a customer satisfaction survey.

You may choose to include an automated survey at the end of the call or send followup email or text messages. Remember to first ask your caller if they’d be interested in providing feedback before sending them IVR survey material.

Some Other IVR System Mistakes to Consider

  • Recordings that are unclear or of poor quality
  • Not enough language preferences
  • Poorly organized information
  • Long wait times or no approximate wait times
  • Jarring hold music or voice volumes
  • No call-back options
  • Hard to reach live representatives (in the case of fully automated IVR systems)
  • Outdated information

Create Your Ideal IVR System

Testing and feedback are two important aspects to take into account when setting up your IVR system. You want to make sure that it creates an easy-to-follow and comfortable experience for your caller. To learn more about IVR and how you can get the service, call us at 1 (888) 908 6171.

call center dialer

What is a Call Center Dialer?

Does your business need a call center dialer to support its inbound and outbound calling needs? How do you decide when it’s time to invest in a dialer and what …Read More »

Does your business need a call center dialer to support its inbound and outbound calling needs? How do you decide when it’s time to invest in a dialer and what type of dialer should you go for? In this post, we will discuss call center dialers and their usefulness.

Call Center Dialers: What are They?

A call center dialer is a dial pad tool designed to help you make outgoing or outbound calls. Even though these dialers are called “call center dialers,” they are not meant for call center use only. Any business that makes a large number of outgoing calls for sales, appointment setting, and customer service can use an outbound dialer. These dialers help improve agent productivity and efficiency. Types of call center dialers include the following:

Benefits of Manual Dialing

If you are a small- or medium-sized business, then you will most likely start with manual dialing. This is where your sales team manually works through a list of predetermined prospects or leads and contacts them. The benefit of manual dialing is that it offers more control and responsibility to the agents as to who to call and when to call.

Automated or predictive dialers exist as well. However, these dialers use automation to make calls automatically from a set database. There is little control involved, which some sales team managers consider more of a disadvantage. When making a sales call, the salesperson needs to prepare with the right information about the person, their history with the company, demographics, and so on. With predictive dialers, there isn’t always enough time to get acquainted with the necessary information before the call goes through. Manual dialing gives you the time you need to prepare.

Inbound/Outbound Web Dialer

An inbound/outbound web dialer enables you to make outbound calls and receive inbound calls through a dialer that works over the internet, accessed over a webpage such as Google Chrome. An inbound/outbound web dialer can be accessed through a URL and a virtual phone service account.

For example, to use Global Call Forwarding’s web dialer, you will need a virtual phone number plan and you’ll use your login information to log into the web dialer on a webpage. Logging in will lead you to the web or online dialer. This looks similar to a smartphone’s keypad or dial pad. Here, you can access or add contact information and notes, check your voicemail, and make and answer calls. All you need to do is remain connected to a reliable internet connection.

Getting a Dialer for Your Business

A web dialer can speed up the process of outbound calling for your sales or customer support team. No additional equipment or desk phones required. You simply need to enter the URL, login, and start dialing numbers. You can call customers you have already connected with or contact new prospects. Additionally, you can look up notes, other contact information such as email or address details to customize your sales approach.

Another benefit of an inbound/outbound web dialer is that it works well for businesses that have remote offices or remote employees. Employees can easily connect and start making and answering calls from anywhere in the world as long as they have a stable internet connection. Therefore, your business will have greater cost-savings.

Ready for a Call Center Dialer?

Businesses with a large outbound call volume should consider an inbound/outbound dialer to control and handle their business communication. Save tons by managing your calls in-house instead of outsourcing them. And call center dialers can help you do so. Check out Global Call Forwarding’s inbound/outbound web dialer. For more information, call us at 1 (888) 908 6171.

australia toll free numbers

1800 Australia Toll Free Numbers vs 1300 Australia Phone Numbers

What’s the difference between 1300 Australia phone numbers and 1800 Australia toll free numbers? When considering an Australian business number, it is important that you select the right one for …Read More »

What’s the difference between 1300 Australia phone numbers and 1800 Australia toll free numbers? When considering an Australian business number, it is important that you select the right one for your business. Here we will look at 1300 vs 1800 Australia numbers so that you can make an informed decision.

Australian Business Phone Numbers

Both 1800 and 1300 are Australia business numbers that businesses can use to connect with Australian customers and business contacts. These virtual numbers come with the same features and functions to support a business’ communication requirements. They are portable, making them usable nationwide. That is, they are not restricted to any specific geographical area within the country.

The main difference that separates these two Australian number types is in the call costs, for the caller and the receiver. In other words, the charges of the call for the caller (the customer) and the receiver (the business).

1300 Australia Phone Numbers

1300 Australia numbers are also called Local Rate or local numbers. Callers calling a 1300 number incur the cost of a local call. Furthermore, if called from a mobile or smartphone, then the calling charges may be even more, depending on the mobile and carrier companies.

The receiver, the business, or the 1300 number account holder, also incurs charges for these calls. That charge is based on where the call originates from. However, because the caller pays for these calls as well, the charges are lower for the receiver.

1800 Australia Toll Free Numbers

Calling 1800 Australia toll free numbers, on the other hand, is free for callers, irrespective of whether they are calling from a landline or mobile phone. These numbers also go by the name Free Call or Toll Free numbers.

Similar to the 1300 numbers, the receiver of the 1800 Australia toll free numbers incurs charges for these calls. This charge, similarly, depends on where the call is being made from. However, since the caller pays nothing for these calls, all of the charges fall on the receiver.

Which is More in Demand?

There has been significant competition between the two types of Australian phone numbers due to availability and cost. However, Australia toll free numbers were not as preferred because they were more expensive. Fortunately, with the rise of cloud communication and virtual phone service providers like Global Call Forwarding, 1800 numbers have become more affordable. This means that businesses can provide their Australian clients a free way to connect with them without having to pay exorbitant fees.

Furthermore, if you get Australia toll free numbers from a virtual service provider that routes calls using an international toll free service, then you will be saving more money. This is because using this service means routing calls over the internet instead of traditional phone lines. This means that you can forward incoming calls to any number of your choice, anywhere in the world, as long as it is connected to a reliable internet connection. And so, businesses outside of Australia can also connect with and sell to Australian customers and clients through their toll free number.

Australia Toll Free Numbers with Global Call Forwarding

Global Call Forwarding offers Australia toll free numbers to businesses in and outside of Australia. Our virtual number plans come with various virtual communication features and tools to enhance the way your business interacts with its customers:

  • Call recording
  • Call forwarding and routing options
  • Outbound calling (customizable caller ID)
  • Unlimited extensions
  • Interactive voice response (IVR system)
  • Local and toll free numbers, and more.

To learn more about Australia business numbers or to sign up for Australia toll free numbers, contact us at 1 (888) 908 6171.

virtual call center software

On-Premise vs. Virtual Call Center Software: How to Choose

Want to know if your business can benefit from an on-premise or virtual call center? Here we will run through a comparison between these two call center software types so …Read More »

Want to know if your business can benefit from an on-premise or virtual call center? Here we will run through a comparison between these two call center software types so that you can determine what is best for your needs.

The Call Center You Need: On-Premise or Virtual?

Deciding which software to use depends on the requirements, budget, and goals of your business. Let’s look at what each software type does and how each can be beneficial.

On-Premise Call Centers

On-premise call center software is run and controlled by the business itself. The hardware, software, and other infrastructure is held in-house. This means that the business is responsible for its maintenance, upgrades, and expenses. It also means that you have control over it and how it functions, which is a benefit for some companies. But others may not want to deal with hiring an IT team and the added costs.

Virtual Call Center Software

A virtual call center software is hosted by the server but runs on the cloud. This cloud call center handles customer support and success communications. The benefit of such a virtual call center is that all interaction between the business and its customers remains accessible from anywhere, via the internet. This includes inbound and outbound calls, email, instant messages, etc. Since customers are using digital channels to connect with businesses — such as email, instant messaging, etc — companies are switching to modern virtual call centers.

On-Premise vs Virtual Call Center Software

So, while both types of call center software have their advantages and disadvantages, how do you decide which is right for your business? It all depends on what you need and what you prioritize. Would you like full control of your inbound and outbound calling? Do you need to cut down costs? Determining what you want to get out of a call center software will help you identify which will work better for you.

Costs: An on-premise call center will require set-up costs. For example, you will need equipment, hardware, licenses, servers, and full-time agents. Additionally, you will have to spend on installations, upgrades, and maintenance.

On the other hand, using a virtual call center software will mean that you can build a virtual call center or virtual office and hire remote agents instead of needing on-site agents. Additionally, you won’t need to spend money on equipment or a physical office space. All of this helps increase savings.

Scalability and Reliability: Virtual call center software offers the same functionality and benefits of an on-premise solution. However, the former is far more scalable, reliable, and flexible. Changes to certain lines or numbers can be made quickly by the account manager or by contacting the provider.

Mobility: An on-premise call center will need an in-house team to run and maintain the system. This may even require you to be present on-site to ensure everything works according to the plan. If you desire a centralized, physical location, then an on-premise call center software will be more appropriate.

On the other hand, if you have employees working remotely or spread across the world, then a virtual call center will prove more beneficial, as everything can be monitored and tracked through the online account management system and your softphone. All you will need is a strong and reliable internet connection.

Advanced Features: An on-premise call center software can give you basic, traditional call center features such as call transfer, extensions, hold, voicemail, call logging, etc. However, a virtual call center will give you access to premium services such as advanced IVR, click-to-call, call recording and forwarding, and more.

Virtual Call Center Software with Global Call Forwarding

You can get the necessary tools to set up a virtual call center from a cloud-based phone service provider such as Global Call Forwarding. We offer local, international, and toll free numbers. Additionally, you can get advanced features such as Call Recording, Interactive Voice Response (IVR), Outbound Calling, Call Reports, and more. All of these services can support your virtual call center. To learn more about virtual call center software or to start setting one up for your business, call us at 1 (888) 908 6171 to talk to an expert.

what is call tracking

What is Call Tracking?

Want to get insights into customer preferences and behaviors? Call tracking can help you determine the best ways to reach your target audience and sell to them. Learn how virtual …Read More »

Want to get insights into customer preferences and behaviors? Call tracking can help you determine the best ways to reach your target audience and sell to them. Learn how virtual numbers can improve your call tracking process.

Call Tracking: The Basics

Call tracking is the process to identify where and how customers and prospects are interacting with your business and brand. As such, it helps you understand how your marketing efforts are performing in relation to lead generation and sales. Marketing and sales teams use call tracking to determine the success of promotional campaigns and return on investment (ROI). This data and information can then help your teams strategize how to proceed with their efforts, what areas need improvement, and how.

Call Tracking with Virtual Phone Numbers

You can track incoming calls in different ways, either manually or with tracking software. The point is to find a process that suits your budget and is easy for your employees to use. You can choose to track calls manually where your reps conduct quick surveys at the end of the call. A question such as “How did you find our service?” may be enough. Or, you can use call tracking software or a tool that provides more data without taking time away from employees.

Tracking calls with virtual numbers is one of the most inexpensive ways to get this data. A virtual phone service provider like Global Call Forwarding offers multiple virtual phone number types such as toll free, international, and local numbers. Additionally, they offer call log and activity reports that record the number of calls being made and how each call is faring.

Virtual numbers are cheaper than traditional phone lines because they route calls over the internet. Therefore, you can make and answer calls from anywhere, locally and internationally, and through any device. All you pay for is the virtual service provider’s subscription fee.

Location-Focused Tracking

You can initiate call tracking with virtual numbers by purchasing multiple numbers based on your needs and spreading them across different marketing and advertising platforms. For example, say you want to target different cities within the country or want to get data on how different states are responding to your product. You can get local numbers for the cities you want to study and advertise those numbers in those specific areas. Then, when calls come in, you can calculate which cities your product is doing well in and which need help.

Campaign-Focused Tracking

Additionally, you could also spread virtual numbers across different advertising platforms. You can have a different number for each marketing campaign. For example, use a toll free number for posts on social platforms such as Facebook, Instagram, etc., You can also have local numbers in local directories, print media, etc. And you can use a different one along with your emails. This way, when calls come in, you will know where your callers are finding your product and interacting with it. Then, you can target those areas further or identify areas that need improvement and work on those.

Who Should Use This Service?

Companies in practically any industry — marketing, e-commerce, travel, etc. — can use call tracking to understand where their customers come from. Any business focusing on marketing efforts and testing out various campaigns can track calls to study where they are getting their leads from. Whether you’re a small business just starting out or a large established one with connections spread across the world, tracking your calls will give you insights into your audience’s preferences and behaviors.

Understand Your Customers Better

Call tracking helps you understand your target audience’s preferences and behaviors better. You will know where they look for products like yours, what is the best way to appeal to them and how to connect with them.

For more information on how virtual numbers can help your marketing efforts, call us at 1 (888) 908 6171.