Our Authors
About: Nadine Sampson
Bio: Nadine is an experienced telecom professional working at the Global Call Forwarding headquarters in Delray Beach, FL. She helps build relationships with new customers and provide outstanding support.
Posts by Nadine Sampson:
Virtual Team Communication: 10 Proven Tips for 2020
Is your business considering moving to virtual offices? Then you need to be well-versed in virtual team communication tools and practices that will maintain productivity and efficiency. Tips for Virtual …Read More »
What is Call Center Performance Management?
Sales and customer service reps and employees are often the first line of contact between your business and its customers. Therefore, their performance can directly impact how successful your business …Read More »
Top 9 Customer Service Trends You Must Know in 2020
In 2020, due to the pandemic, customers and businesses are working from home. They are considering ways to change their lifestyles to support their work-from-home lifestyle. This may lead them …Read More »
What is Customer Success?
If customer retention and churn are a problem for your business, then you need to up your customer success game. Here’s an in-depth guide to customer success and how to …Read More »
9 Best Customer Service Examples for 2020
Customer care and support are essential as they can determine how well a company performs. If you are looking to upgrade your service, check these best customer service examples and …Read More »
5 Ways to Earn Trust in the Financial Services Industry
Why is it important for a finance company to earn its customers’ trust? So that they see the value in your company and return. Additionally, returning customers hold the ability …Read More »