Our Authors
About: Nadine Sampson
Bio: Nadine is an experienced telecom professional working at the Global Call Forwarding headquarters in Delray Beach, FL. She helps build relationships with new customers and provide outstanding support.
Posts by Nadine Sampson:
7 Types of Customer Complaints & How to Resolve Them
The best way to provide A+ customer service is to identify common customer complaints and be prepared to resolve them. Having your agents and reps trained to quickly and effectively …Read More »
What is Fax Over IP and 4 Benefits of Using FoIP
As businesses transition to the cloud and internet services, your faxes should not be left behind. Fax over IP is an IP telephony feature that enables fax transmission via the …Read More »
5 Ways to Win Back Your Post-Pandemic Customers
It’s true that the COVID-19 pandemic put a wrench in our plans to grow this year. Yet, instead of being disheartened about the current state of your business and future …Read More »
7 Proven Tips to Deal With Difficult or Angry Customers
Dealing with a difficult or angry customer can be tricky, yet it is a common occurrence in the customer service industry. And because it happens so often, customer service employees …Read More »
How Much Does an International Toll Free Number Cost? [2020]
International toll free numbers can help you expand your company’s reach by creating communication channels between your company and interested customers in other countries and states. Here we will outline …Read More »
Top 5 Countries for Global Expansion in 2020
Is global expansion on your agenda for 2020? Then it’s time to look at the top 5 countries to consider expanding to this year. Here we highlight countries to consider …Read More »
Virtual Team Communication: 10 Proven Tips for 2020
Is your business considering moving to virtual offices? Then you need to be well-versed in virtual team communication tools and practices that will maintain productivity and efficiency. Tips for Virtual …Read More »
What is Call Center Performance Management?
Sales and customer service reps and employees are often the first line of contact between your business and its customers. Therefore, their performance can directly impact how successful your business …Read More »
Top 9 Customer Service Trends You Must Know in 2020
In 2020, due to the pandemic, customers and businesses are working from home. They are considering ways to change their lifestyles to support their work-from-home lifestyle. This may lead them …Read More »
What is Customer Success?
If customer retention and churn are a problem for your business, then you need to up your customer success game. Here’s an in-depth guide to customer success and how to …Read More »