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About: Nadine Sampson

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Bio: Nadine is an experienced telecom professional working at the Global Call Forwarding headquarters in Delray Beach, FL. She helps build relationships with new customers and provide outstanding support.

Posts by Nadine Sampson:

Top 9 Customer Service Trends You Must Know in 2021 [Updated]

In 2020, due to the pandemic, customers and businesses are working from home. They are considering ways to change their lifestyles to support their work-from-home lifestyle. This may lead them …Read More »

6 Ways Customer Service Expectations Have Changed for 2021

The COVID-19 pandemic has dramatically changed the way companies conduct business as well as the way customers interact and purchase from these companies. As such, customer service expectations have changed …Read More »

Meet Our 2020 International Business Communications Scholarship Winner – Jasper Moh

Every year, Global Call Forwarding offers an International Business Communications Scholarship to support the academic endeavors of students from all over the globe. As part of our dedication to nurturing …Read More »

6 Ways to Automate Customer Service in 2021

Automating business processing is the best thing that has happened to companies struggling with completing projects and conducting professional customer service. Use virtual communication tools to automate customer service in …Read More »

7 Useful Tips for Creating a Call Center Scorecard

Call center scorecards are quality monitoring tools that help you test and analyze call center and agent performance. By doing so, managers can identify areas for improvement and success. Here …Read More »

16 Tips to Ensure Outstanding Call Center Etiquette

Effective and excellent call center etiquette can go a long way in securing valuable customers and leads. However, you may have noticed that the rules are constantly changing. In this …Read More »

What Is a Chief Customer Officer and What Do They Do?

Looking to understand what a Chief Customer Officer (CCO) is and what they do? In this post, we look at what a CCO is and what they do. Chief Customer …Read More »

5 Ways to Create a Customer First Strategy

A customer-first strategy can help your business enhance customer experience, increase customer retention, and boost employee productivity. How? In this post, we outline some proven ways to put your customers …Read More »

What is Virtual Voicemail & How Does It Work?

When looking for a convenient way to manage your phone calls, you may have come across the term “virtual voicemail.” But how does it work and what are the benefits …Read More »

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