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What is Contact Center Agent Elevation?

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The process of contact center agent elevation, also known as escalation, is one of the quickest ways to address customer expectations and queries. As customers want quick and tailored solutions, …Read More »

Global Call Forwarding Releases an Updated Softphone with New Features and Integrations

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Global Call Forwarding has released an updated GCF Softphone for Windows users. DELRAY BEACH, FL, Jan 2024 The new softphone is designed to improve business communication, facilitate efficient calling experiences, …Read More »

How to Establish a Local Presence in Lakshadweep?

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Collaborated with Vasudha K Thinking of expanding your business to South Asia? Consider Lakshadweep’s scenic and promising shores. Situated near international shipping ports like Karnataka, this archipelago beckons with untapped …Read More »

Phone Number Testing: Benefits and How to Do It

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Many of the insights for this article came from a breakout session at Cyara Xchange 2024. Global Call Forwarding also uses the Cyara Voice Assure product. Despite the emergence of …Read More »

How Forex Companies Use Virtual Numbers (5 Use Cases)

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The forex market is inherently international as it involves the exchange of global currencies. While the forex market has no central location, most traders are in major financial centers and …Read More »

Nigeria Phone Number Guide: An Explainer

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A Nigeria phone number is a vital asset for businesses looking to make their mark in the heart of West Africa. With a population exceeding 200 million, Nigeria offers a …Read More »

How to Translate Voicemail in Multiple Languages

Effective communication is key to business success. And voicemail transcripts are a valuable business tool that help improve communication and operational efficiency. For global businesses providing multilingual support and linguistic diversity, translating voicemail transcripts into multiple languages is essential. By doing so, you can enhance customer experiences, support market expansion, and uphold a positive global brand image.

In this article, we’ll delve into optimizing your voicemail transcripts and the process of translating them into multiple languages.

Making the Most of Your Voicemails

Through voicemails, you can uncover valuable insights into customer preferences and issues as well as receive feedback. And so, cloud telephony providers like Global Call Forwarding make it easy to access your voicemails with voicemail-to-email and voicemail transcription features. This ensures you receive voicemails on devices (smartphone, computer) and channels (email, text format) you use the most.

What is Voicemail Transcription?

The voicemail transcription feature turns spoken voicemails into written text. It involves a voice-to-text translator tool that receives incoming voicemail and converts it into readable text. You can read, store, and share these messages as text, making them more convenient to handle and retrieve. Depending on the provider, transcriptions are delivered through email or text message.

For instance, Global Call Forwarding provides an advanced voicemail solution boasting over 90% accuracy in 55+ languages and accents, including French, German, Spanish, and more. All plans come with free voicemail and voicemail-to-email features. Plus, you can add voicemail transcription to any plan for only $4.95/month and elevate your communication game.

Related: Top 8 Tips to Creating a Multilingual IVR

A diagram showing voicemail being translated into multiple languages.

How to Translate Voicemail in Multiple Languages

Let’s explore two ways to translate voicemail transcriptions into different languages for more effective global communication. Note that to do either of these, you’ll need a VoIP phone service provider that offers voicemail transcription services.

Translate Voicemails with Global Call Forwarding

Global Call Forwarding offers a voicemail translation add-on feature for $3.95 monthly per line to expand your business voicemail functionality. When enabled, this feature will automatically translate your voicemail transcriptions into your desired language. You can then view these translated transcriptions in the control panel or have them automatically forwarded to your desired email inboxes.

voicemail translation

Translate Voicemails Manually

Alternatively, you can translate voicemails on your own using translation software alongside our voicemail features.

1. Set Up Voicemail Transcription

To add and activate your voicemail transcription feature in the Global Call Forwarding control panel, follow the below steps.

  1. In the Control Panel, go to My Phone Numbers and place your cursor over the phone line you want to select.
  2. Click on Settings and then select Call Forwarding and Voicemail under that.
  3. Here, you’ll find the Transcription button. Select it to activate the Voicemail Transcription feature.
  4. In the Deliver all Voicemails box – enter the email addresses which you want the voicemail transcription to be delivered to.

Transcription of voicemail.

2. Retrieve Your Voicemail Transcriptions

Global Call Forwarding customers can access voicemail transcriptions in the following two ways:

1. Directly in your Control Panel after activating the transcription feature:

  1. Click on My Phone Numbers and hover over your desired phone line.
  2. Click on the Voicemail Inbox icon.
  3. On this new page, you can listen, view, and download voicemail recordings and transcripts.

Voicemail transcription before being translated into another language.

2. Refer to your designated emails to find transcription in your inbox.

If you have enabled the Voicemail-to-Email feature, the recipients will receive an email containing both the audio recording and the transcript in text format.

This way, you can easily manage messages efficiently, whether through the Control Panel or your email inbox.

3. Use a Translation Service or Software

Using free translator websites or apps, such as Google Translate, Microsoft Translator, Yandex Translate, iTranslate, etc., you can translate your transcription into any language.

Such tools often provide more accurate and context-aware translations. You can also hire professional human translators who are great at both source and target languages. Learn more about hiring translators and native speakers in our content localization guide.

Get Voicemail Transcription with Global Call Forwarding

Voicemail transcriptions are a pivotal part of modern business communication. They help with training, monitoring customer interactions, and ensuring you never miss important information.

Global Call Forwarding understands the importance of clear customer communication and offers a convenient and accurate solution. All our services come with voicemail and with the option to avail transcription for a small fee.

Contact us now and speak to our experts about how you can upgrade your business communications!