Communication is critical in all relationships across the board; not only does that include your mom, your coworker, and your spouse; it also includes your customers. How is your business communicating with your customers? Are you offering your customers multiple ways to get in contact with you? Do you think that an email address is sufficient? Learn five different ways to increase your sales with a business phone number.
Businesses have been changing a lot in recent years in order to keep up with the ever-evolving digital landscape. One thing that hasn’t changed is the need for a business phone number. Nothing will ever replace speaking one-on-one with another human being who knows your business, in and out. If your company does not have its own phone number, then you may be missing out.
Uphold your brand’s image
When customers stumble upon your website, before purchasing they will often look to see if there is a contact number on the site. This ensures that if there is a problem with the order or product, they will be able to get in contact with someone who can solve their issue. Email addresses are okay, but having a phone number is much better because it lets your customers know that they can get in contact with you at any time of the day that may be convenient for them. Think of your friends; the ones that are the easiest to get a hold of are the ones that you are going to spend the most time with. As you would build a relationship with a friend, you can also create a relationship with your customers.
Use your business number as a marketing tool A business phone number can not only be used as a tool to communicate and make a sales call, but you can also use it to track your marketing efforts. Wherever you advertise your business phone number, whether it is on your website or business cards, you can track where the phone calls are coming from. If you decide to use more than one number or change the extensions, you can place different numbers across each marketing effort. For example, if you were to create a billboard with one of your business numbers, you could track all the phone traffic from that particular number and compare it to the business phone number that is advertised on a flyer.
Use it to solve complex problems
The best way to solve a customer’s problem is in person or over the phone. It is easy when you have this voice-to-voice interaction because a customer can explain their problem in detail. They also will not have to endure long wait times during a chat space or over email. One phone call can solve many issues in a short period of time.
Build a relationship Outbound calls aren’t the easiest way to make a sale, but it is still possible to do so today. When you make a sales call to a customer, you are able to listen to them directly. You hear what they have to say, how they say it, and you clearly can decipher what they want and what they need from your business. When you can gauge your customers on this personal level, you are able to create a better product to suit your customers’ needs. You will need to invest your time into making these outbound calls and forging these relationships, but it will be worth it to create a better product and see it sold to your original customers and the customers you gain through word of mouth.
Easy to remember
When choosing a business phone number, it is better to choose something easy to remember. A phone number that sticks in the mind of your customers will ensure that you have a steady stream of calls from customers. You can make your phone number easier to remember by purchasing a toll free number or a vanity number, or if you already have a number, think about adding a jingle to the number in commercials and web ads. Adding a business phone number will help you increase your sales.
Answering phone calls from your customers is an important part of doing business. Current customers and prospects might call a business for customer support or to make a purchase. While email is an effective way to communicate, many consumers still prefer to do business over the phone.
Businesses have a few options to communicate with international customers: most popular are email and phone. Emails can easily be sent and received internationally with no restrictions, but international phone calls are a different story. Check out this page about how to make an international phone call.
For one, callers need to pay international calling costs. Secondly, dialing international phone numbers with foreign country codes can be confusing. The bottom line is that customers prefer not to make long distance calls.
In order to eliminate international calling costs and country code prefixes, smart businesses set up international call forwarding. Basically, any business can avail local or toll-free numbers in their top markets, and forward calls internationally to any destination. This is known as international call forwarding.
International call forwarding is easy to set up. However, each business has unique telecom needs. Here are 4 things to consider when setting up international call forwarding:
What are your top markets?
Which countries drive most of your sales? We recommend getting virtual numbers in at least your top 3-5 markets. This will ensure that you capture the most business and maximize earnings potential.
The best international call forwarding service providers offer phone numbers in more than 100 countries and thousands of cities worldwide. It’s important to determine your top markets, and get numbers in those countries. Customers will prefer to dial a familiar phone number in their native markets.
National, local or toll-free?
There are choices to be made when you set up international call forwarding. One of the most important decisions a call forwarding subscriber makes is which type of virtual number he avails.Subscribers can choose either national, local or toll-free numbers, depending on the needs of their business. What’s the difference, you might ask? Check out this article we wrote about Local vs Toll Free.
The best virtual number for your business depends on your unique requirements. National numbers will give your business a national presence in a target market. They can be dialed nationwide, and internationally. Local phone numbers have area codes that correspond to particular cities. Finally, toll-free numbers are free phone numbers that can be dialed from within a specific country.
The type of number depends on your business because each phone number has different advantages.
How do you plan to use international call forwarding?
There are many ways to use the service. Before setting up international call forwarding, you should determine how you plan to use the service.Many subscribers publish contact numbers on their website or in marketing materials. It enables any business to advertise a business phone number, and in some cases, a virtual office location.
In addition, some subscribers use their virtual numbers as a booking hotline or for customer support. There are many ways to use international call forwarding, and it is important to determine how you will use the number before activating your service.
How much traffic do you expect?
This is a good question to answer because it determines which plan is best suited for your business. The cost of an international call forwarding plan will vary depending on the number of included minutes.
If you feature the number in an advertisement or marketing materials, expect heavy call traffic. The same goes for hotlines- booking hotlines and reservation numbers typically receive a lot of traffic. On the other hand, an alternate backup phone number might not receive as many incoming calls.
It’s prudent to have a good forecast of how many minutes you will need but rest assured if you are still uncertain. Global Call Forwarding allows subscribers to upgrade their plans free of charge.
Tips for other call forwarding subscribers
We hope these tips help you when setting up international call forwarding. Can you think of anything else to consider? It’s our priority to help businesses connect with their customers.