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Global Call Forwarding vs Legacy Telecom Carriers

global call forwarding vs big telecom

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Considering an upgrade to your phone system? Maybe your current service is hard to manage. You find yourself calling customer support every couple of weeks and they are not easy to get a hold of. The platform or software is not user-friendly. Your business has to juggle multiple providers because of limited coverage — to name a few business telecom issues. Legacy telecom providers promise a lot but are not always able to deliver.

Enter: Global Call Forwarding.

Global Call Forwarding offers the tools to upgrade your legacy phone system, streamline global communications, improve collaboration, and make it easy for customers to call your business, no matter where you are located. So, how does Global Call Forwarding compare to legacy telecom carriers and why should you consider our service for your business communication needs?

Why Choose Global Call Forwarding Over Legacy Telecom Companies

Since 2007, Global Call Forwarding — under its parent company, United World Telecom (founded in 1996) — is a leading cloud communications provider for global organizations of all sizes. For years, we’ve been a trusted and reliable provider of call routing solutions for multinational companies like Novartis, MongoDB, AbbVie, SanDisk, and others. Our high-availability telecom infrastructure enables us to offer our customers:

  • Carrier-grade reliability
  • High-quality enterprise voice
  • Global coverage even in remote countries and locations
  • Fast number delivery
  • Easy number management through an online portal
  • Around-the-clock 24/7 customer support

What is the problem with legacy telecom carriers? To name a few:

  • Services and software are hard to manage
  • Takes days to reach representatives for support and more time for resolution
  • Adding and provisioning new numbers can take time
  • Limited global voice coverage forces you to deal with multiple carriers at a time

All of these reasons can greatly impact your business’s ability to offer sales and customer support as you intend to: excellent, uninterrupted, and reliable.

So, why should you choose Global Call Forwarding for your business communication needs over a legacy telecom operator?

1. Straightforward Ordering Service & Quick Delivery

Our ordering process is simple and straightforward.

Simply select the types of numbers you want along with additional features or services. You can sign up on your own through our website or speak with our representatives. Current users can add new numbers directly through the Control Panel.

Our ordering service is quick with fast delivery for verified customers: purchase and activate your numbers within minutes.

We offer a no-contract, no-long-term commitment service. You do not need to sign long-term contracts with us.

2. One Platform Managed Online

Everything you need to use our service is available to you through our online Control Panel.

This user-friendly Control Panel can be easily accessed anywhere and includes all our service features. Log in to manage your account and services, make changes, and adjust settings from one easy-to-use online platform. All in real-time.

This self-service option means you do not have to wait for our agents to get the features you need.

3. Cost-Effective Alternative

Global Call Forwarding’s pricing is much lower compared to giant telecom operators. This is because large telecom operators tend to have sky-high prices due to their inefficiencies.

Legacy telecom companies are large enterprises hosting thousands of employees across various business locations.

This means high overhead expenses which eventually get passed on to their customers, leading customers to pay for more than what the service is actually worth.

In comparison, Global Call Forwarding provides high-quality and reliable business phone service for much lower prices — customers pay only for the service they subscribe to and nothing else. This way, Global Call Forwarding has helped customers save tremendously when switching from a legacy service to our service.

4. Worldwide Coverage

Global Call Forwarding also has the largest inventory and worldwide coverage of local and international toll-free numbers. In fact, we also have availability for numbers from the most remote countries that are not always accessible from other providers.

Whether you want to test new markets, outsource business operations to new locations, or expand your global coverage, we’ve got you covered! Browse through our inventory on our website to find the right number for your business.

5. No-Code Tech Solution

Global Call Forwarding provides a turnkey, plug-and-play solution for customers looking to streamline their business communications.

We offer our customers a no-code solution so they can seamlessly integrate our service into their existing office phone system. A no-code solution lets users create and use software through easy-to-use user interfaces instead of working with traditional programming.

This means your business does not have to worry about:

  • Entering or working with code
  • Programming to change call forwarding settings
  • Configuring advanced settings

In other words, you do not have to work on the backend of our telecom solution — that’s what we’re here for!

Simply sign up and start making and receiving calls. Make changes, adjust settings, download call-detail records and invoices, as needed, all through our Control Panel’s simple-to-use interface.

Customers who want to integrate our service more closely with their own system can benefit from our API (which requires coding). Common use cases include syncing call detail records, auto-downloading invoices, and auto-ordering numbers.

6. Dedicated Account Managers & 24/7 Customer Support

Each of our customers gets a dedicated account manager who is always available and ready to go the extra mile to offer support. Additionally, our tech support team is also available 24/7 to provide technical assistance.

Whether you need help adding new users, purchasing additional numbers, adjusting settings, or managing quality issues, get in touch with your account manager or our tech representatives through chat, phone calls, trouble tickets, etc. You will receive a response from real humans quickly. No long queues or automated menus adding to the frustration.

7. Flexible Payment Options

We know how stressful it can be to pay for various services.

This is why we offer flexible payment options and plans for our customers so that they can find a system that works well for them.

Choose from our 5 different virtual number plans that come with included minutes and an additional per-minute rate, once the included minutes have been used. Find a plan that works well for your communication needs.

Flexible payment options include Purchase Orders (POs), Pay Upon Receipt of Invoices, credit cards, and PayPal.

Whether you want to use your credit card or send invoices to your finance department for payment, we offer various payment options to ensure you feel comfortable paying for your service.

8. Proven Track Record

Lastly, we have a proven track record of over 25 years with thousands of satisfied multinational clients worldwide.

With numerous global points of presence, we are known for our reliable and high-availability facility-based network with multiple layers of redundancy.

Our time in the industry and extensive global coverage positions us to offer advanced and reliable service to each of our customers. Our state-of-the-art infrastructure, in-house IT team, and experienced representatives work together to ensure your business has uninterrupted and high-quality service at all times.

Unlike legacy telecom empires — which are managing dozens of services — our team is focused on one mission only: making sure our customers’ virtual numbers are working properly at all times.

It comes as no surprise, then, that year after year Global Call Forwarding has been selling additional numbers and services to its satisfied customers.

Ready to Work With Us?

Think Global Call Forwarding is a better alternative to a legacy operator? We can help you add global coverage to your phone system with little-to-no work! Sign up today or take advantage of our 15-day free trial for business accounts so you can test the quality of our service before you make a decision. Chat with our representatives at 1 (888) 908 6171 to learn more!

Related: 14 Reasons to Choose Global Call Forwarding

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