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Building Credibility with Professional Toll Free Numbers

If there’s one thing that new businesses need when they enter the market place, it is the credibility to attract customers. And there’s no better way to do so than with the help of professional toll free numbers from Global Call Forwarding. In this article, we will explore a number of ways that professional toll free numbers build credibility with customers around the world.

Getting Professional Toll Free Numbers

Think about the last time you contacted a high-level organization, like a government organization, non-profit, or multinational corporation. Or, what about a high-volume business, like law firms and large retailers? Chances are that in each case, those entities offered a toll free number to the public to enable communication that would otherwise be pricey – or impossible.

As you may be aware, toll free numbers help accommodate the broadest audience for your business by picking up the charges that would normally be incurred by the caller. Instead, your business foots the bill to enable all callers to reach your business. By offering this service, your business gains an edge over lesser organizations that demand more out of prospective customers. Even subconsciously, customers immediately appreciate a business that makes it problem-free to contact them.

Geographical Agnosticism

One way to build credibility is to have a national presence instead of being tied down to a specific area code. With toll free numbers, your organization’s toll free numbers help to create something called “geographical agnosticism.” This component enables your business to gain a professional sheen that automatically implies that your organization has the capabilities to handle inbound calls from nearly anywhere.

And because most toll free numbers are national, geographical agnosticism can help obscure where your business is calling from, particularly if it is located in a less-favorable location or one not known to carry the same weight as major cities.

Accommodating International Customers

One particular challenge that comes with offering toll free phone numbers is that international callers are not able to receive these benefits when dialing a phone number located outside of their country and/or numbering plan. Instead, these callers are saddled with long-distance fees, saddled with the chore of dialing outside of their country, and may not be able to complete the call depending on their telecom service providers’ requirements. This can reduce credibility in the eyes of international markets and may render your efforts useless. Is there a better way to guarantee ease of communication?

Yes, there is. Luckily, with the help of Global Call Forwarding’s services, you can use two forms of toll free numbers that help bridge the gap: ITFS numbers and UIFNs (International Toll Free Numbers and Universal International Freephone Numbers, respectively). Both types of toll free numbers enable international callers to reach your business without incurring charges or service blockages. In most cases, these phone numbers match the area code and remaining digits identical to “normal” toll free numbers that those customers are already used to, which is something your international callers will certainly appreciate.

Professional with Toll Free Numbers Customer Service Directory
Source: Stockphoto.com O#23559 – ID#100077897772

Adding Professional Toll Free Numbers Directories to Your Business

Going back to our first example, another component you’ve probably encountered with large, high-volume organizations is first encounters a directory that allows you to self-select which person and/or department you’d wish to speak with, as well as provide information relevant to your inquiry (i.e store hours, frequently asked information, voicemail services, staff list, etc.). One common form of directory available from Global Call Forwarding is called Interactive Voice Response (IVR), which uses spoken voice commands to navigate through your company’s directory, which can reduce the hassle of constantly dialing numbers to navigate (or eventually dialing ‘0’ to reach an operator to guide you, if available).

Global Call Forwarding also offers PBX services, which is short for “Private Branch Exchange.” Essentially, by using a PBX, you can expand one phone number into many sub-directories for callers to reach various departments and staff members, usually by dialing * and the appropriate digits. Callers appreciate this and it helps build professional credibility, particularly when multiple calls need to be made quickly and directly.

Better Functionalities with Add-ons from Global Call Forwarding

Because modern professional toll free phone numbers are powered by cloud computing (supplanting the limitation of landlines), there is a host of new advancements that can be added to regular phone service to augment how your business operates. Let’s cover a brief list of some of the most popular add-ons to build credibility:

CallMe Click: As the name implies, when you use CallMe Click, a visitor to your website can initialize a call from their device to reach your business with a simple click. This makes contacting your business more instantaneous instead of having the customer dial the number manually. This allows for fast action, allowing for almost-instant connection with a customer, and wasting no time.

Time of Day Routing: This add-on enables inbound calls to be routed to a specific destination depending on when a call is placed. For instance, if callers reach your business outside of regular business hours, those calls can be forwarded to another destination, such as a call center in a favorable time zone or voicemail.

Call Recording: This add-on records and stores calls made between your phone number and the public. By using call recording, you can more adequately assess if your staff is following company protocol to establish the best customer service possible and follow best-practices – a crucial component to building credibility.

5 Reasons to Change Your Virtual Number Provider

2017 is right around the corner, and for an entrepreneur, the start of a new year can be a great time to take a step back and evaluate your business. Not only do we encourage business owners to review their financials, they should determine what their necessary business expenses are.

 

office buildings

Each business has different expenses that are vital to their operations. For example, most firms need to rent an office, pay their employees, and pay for the products and services they sell. Technological advances have also changed the way many organizations operate, making services like internet and phone a requirement.

Virtual Phone Numbers Can Help Your Business Succeed

Virtual phone numbers are practically required for most small, medium and large enterprises to succeed. A virtual phone number is a local or toll free number that is not directly associated with a telephone line. Local and toll free numbers make a business more accessible to call, which will translate to more inbound sales calls and greater customer satisfaction. It is a worthy, almost necessary expense, in today’s business environment.

Although setting up a call forwarding service might be a requirement, businesses have a lot of options when it comes to choosing the best international call forwarding service provider.  Many providers offer new users a free trial of their call forwarding service. However, you might already have a virtual number provider.

For those with an existing service provider, we created a list of 5 reasons you might want to change your virtual number provider:

One: Poor call quality

There is no excuse for poor call quality today. When virtual phone numbers were first created, call quality was inconsistent in certain regions. However, technological innovations have enabled providers to offer crystal clear phone calls in any part of the world. The best call forwarding service providers will use Tier1 networks to deliver excellent call quality. We recommend changing providers if you have trouble hearing what callers are saying.

Two: Not enough features

A call forwarding service without features is like computer without software. Depending on the needs of your business, a good call forwarding service provider will have useful features. For example, a virtual number for the purpose of a call center phone system will benefit from features like simultaneous ring and call recording. On the other hand, solo entrepreneurs or small business owners can benefit from Integrated Voice Response, voicemail, time-of-day routing, etc.

Three: Exorbitant rates

Advances in technology have reduced international calling rates a great deal over the past 2 decades. Has your service provider passed these savings along to you? Or does paying your monthly bill cause you a lot of financial stress? Virtual phone numbers are relatively inexpensive and they typically offer a pretty good return on investment, but you need to be forwarding phone calls with the right service provider.

Four: Unfair contracts

A good call forwarding service provider will not require you to sign any contracts. As a business owner, you should be able to add or remove virtual numbers as you please. Some providers force users to sign long term contracts that will lock the user into a rate or require termination fees. Look for a provider that doesn’t charge setup fees, nor require you to sign a contract.

Five: Too much required equipment

Virtual phone numbers are just that – virtual; the call forwarding service, along with the advanced features, can be configured and customized from the cloud. The only thing you should need is an internet connection and phone service.

Virtual Numbers – Is it Time to Switch Providers?

Are you satisfied with your call forwarding service? If not, now could be an opportune time to switch your virtual number provider. The beginning of a New Year is a great time to make a change to ensure that your business will hit the ground running in 2017.

Do you use virtual phone numbers for your business? What qualities do you look for in a call forwarding service provider? We’d love to hear your thoughts!

4 Reasons to Get a Virtual Phone Number for Your Business

Entrepreneurs should leverage every possible tool in order to get their new business up and running in the best way possible. In today’s business environment, telephone communication is vital to the success of a business. Potential clients will typically call a business with inquiries, to sign up for a service, or to place a large order. In addition, existing customers prefer to be able to reach out to a business with their concerns.

 

young businessman cellphone

With the rise of e-commerce, businesses have started to originate from all over the world. Companies based in the United States are able to transact with customers in Hong Kong, Saudi Arabia, Australia, etc. thanks to the internet. However, increased trade across countries boundaries created some communication issues.

In the past, it was expensive and difficult for a customer in one country to call a business in a different foreign country. First, international calling charges from one country to another can be expensive, depending on the country. Second, the process of dialing an international number can be difficult. Have you ever seen a Hong Kong phone number? It begins with +852, followed by a string of digits.

International calling costs coupled with unfamiliar phone numbers can discourage a customer from reaching out to a business. A missed opportunity can mean less revenue for a business. Don’t miss out on potential business because your phone lines are inaccessible to customers in a remote location.

To solve this issue, virtual phone numbers enable businesses to source customers from any country they desire, no matter where the business is headquartered. In fact, some businesses that use virtual phone numbers have reported greater than 50% increases in call volume. Here are some valuable benefits that a company can realize with a virtual phone number.

  1. Become more accessible

Virtual phone numbers are convenient and free to dial from their corresponding country. In other words, it costs nothing for somebody in the United States to dial a US 1-800 number. When a business advertises a toll free number, customers know that they can access that business over the phone with relative ease.

A business that is accessible to potential clients will do better than its inaccessible counterpart.

  1. Improve customer service

Customers don’t want to pay money to call any business. That much is simple. If a customer has questions or concerns, and they can’t contact a business, they will not be satisfied. They might develop an unfavorable opinion of the business, or worse, move to a competitor.

It is important for businesses to provide great customer service. Also, a negative review can be pretty damaging.

  1. Project a professional image

Consider any successful multinational corporation – they all use local and toll free virtual numbers. Toll free numbers establish an air of professionalism with clients, while local phone numbers allow customers to perceive the business as a local and familiar operation. Prominent businesses use virtual phone numbers, and so should you.

In addition, a one-person operation can really benefit from a virtual phone number. Instead of relying on his or her personal cell phone to take calls, the entrepreneur can advertise a toll free business phone number. Virtual phone numbers also include a suite of advanced features to help scale a business.

  1. Run your business from the cloud

‘Virtual’ phone numbers are just like they sound – virtual. This means that they aren’t tied down to any phone line. Rather, they can be managed from an online control panel. Entrepreneurs are able to run their businesses no matter where they are in the world.

Bottom Line

Businesses these days are able to transact with customers from all over the globe. For a business with customers in foreign countries, it is important to provide a free and convenient point of contact. Virtual phone numbers are free and easy to dial and a toll free number can have a tremendous impact on sales and a company’s bottom line. Smart businesses around the world are getting virtual phone numbers and reaping the benefits.

Do you have experience using virtual phone numbers for your business? We would love to hear your thoughts. Feel free to share your experience in the comments below.

 

What is a Virtual Phone Number?

Do you own a global business with customers across the world? If so, you might have heard of virtual phone numbers.

A virtual phone number is a local or toll free number that is not directly associated with a telephone line. It doesn’t look any different from a regular phone number and it is dialed the exact same way. Virtual numbers are typically used with a call forwarding service so that callers do not incur long distance charges.

If you don’t already use virtual phone numbers, you should start taking advantage of this great marketing tool. Hopefully this blog gives you the information you need to unlock the true potential of your business with a call forwarding service.

What are the benefits of owning a virtual phone number?

A virtual phone number is a cost-effective way to make your business more accessible and more scalable from anywhere in the world. When you get a virtual number, you take strides towards realizing the true potential of the business.

The main reason to own a virtual phone number is to make your business more accessible. When you have a virtual number in the same country as your clients, it will cost them nothing to call you. This will make existing clients more comfortable and will encourage prospective customers to call your business.

International growth is another major benefit associated with virtual phone numbers. Virtual numbers enable you to operate remotely because they are not tied to any landline. A business can buy a virtual phone number in almost any market while still operating from its headquarters.

Establish a virtual presence for your brand

Most scalable businesses will understand that their target markets are not confined to any particular region. Rather, its employees are constantly seeking out growth opportunities in different countries. A virtual phone number enables you to establish a virtual presence in any potential market.

Establishing a virtual presence does wonders for your brand. People around the globe will become familiar with your company and the services you provide when you advertise in new regions.

Branding is a valuable marketing component and a professional image can propel the success of a business. A known brand can build incredible value for companies and corporations. One of the most effective branding tools is a virtual phone number.

Cheaper than opening a new physical office

There are several issues that need to be considered before opening a new office. One important factor is performing market research focused on the proposed new location. This means identifying new target markets, measuring demand and measuring competition. Ideally, your market research will include test marketing, according to Entrepreneur.com.

Another important factor to consider is funding for the new location. There are many expenses associated with opening a physical office in a new country. You will need to pay rent, hire employees and cover additional operating expenses. Further, there are accounting and foreign exchange issues to consider.

Before opening a new office, it is important to consider all appropriate growth alternatives.

Operate remotely – from anywhere in the world

There are countless business opportunities that exist globally. Luckily, virtual phone numbers are offered in more than 120 countries around the world. This means that you can seize any opportunity no matter where you are located.

We provide local and toll free virtual numbers in over 120 countries and in thousands of cities. Entrepreneurs should take advantage of this great marketing tool and start growing their business today!

What is Call Forwarding?

What is Call Forwarding?

Good communication is a major key to the success of any growing business. Successful businesses understand the importance of being accessible over the phone in order to coordinate operations and close sales. A call forwarding service is one of the most cost-effective ways to improve business communications.

Call forwarding allows you to forward all of your incoming calls to a ‘destination’ phone number anywhere in the world. Users can purchase a virtual phone number of their choice – choose from an inventory of local and toll free numbers across the world. Once activated, incoming calls to your new virtual phone number will be automatically redirected to a ‘destination’ number of your choice. Popular destinations include landlines, mobile phones and calls center. This service can make your business accessible 24/7.

How does Call Forwarding work?

For example, suppose you purchase a US 800 phone number and choose to forward calls to your cell phone in the United States. Once this number is advertised, prospective customers will call your US 800 number. Incoming calls to your US 800 number will connect to GCF’s network and our call forwarding system will automatically forward the calls to your cell phone. This service allows businesses to operate from remote locations.

Grow your business in a new country

International call forwarding is a great way to establish your presence in a new country. We offer local and toll free phone numbers in more than 150 countries. If you are a business looking to expand into a foreign country, simply buy a virtual phone number in that country and start advertising. Local and toll free numbers encourage people to call your business. When somebody in that country calls you, the phone call will be automatically routed to your predetermined destination.

 

cellphone call bearded man

Call forwarding is cheaper than setting up a brick-and-mortar store. If you are testing out a new region, it is prudent to utilize a virtual office. A virtual phone number is a cost-effective alternative to paying a lease and employing additional staff. In addition, you can cancel your call forwarding service in minutes. It is much more complicated to close a physical office.

Call Forwarding with local and toll free numbers

A call forwarding service reduces the high costs associated with international calls. Prospective customers can reach your business without being charged for the call. Rather, the toll free subscriber incurs the cost. By providing a free phone number to business contacts, you will see more incoming calls to your business. Phone forwarding gives you more opportunities to close sales and increase revenue.

Research shows that customers are more likely to do business with a local firm. Call forwarding can make your business appear local when you can be situated thousands of miles away. A virtual phone number enables you to advertise a phone number with a local area code that is easy for customers to dial. Customers will see a local area code and assume your business is close by, increasing the likelihood of them calling you.

Many successful businesses also use call forwarding with toll free numbers to project a professional and corporate appearance. Contacts see 1-800 numbers and automatically associate the phone numbers with established businesses. Our network helps you enhance your corporate appearance by processing incoming calls to your toll free number and redirecting the phone calls to a destination of your choice. Call forwarding with toll free numbers can give your business a great reputation.

Call forwarding is one of the most cost-effective ways to grow your business. Rather than establishing a physical office in a foreign region, you can buy a virtual phone number and have calls forwarded to your headquarters. The bottom line is that your business has greater potential with a call forwarding service.