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Small Business VoIP Systems and Solutions

Small business phone system solutions with cloud communication technology.

voip phone system
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What is a Small Business VoIP System?

A business VoIP system is a phone system that uses voice over IP (VoIP) solutions. VoIP lets users make and receive business calls via the internet. This way, users are not limited to certain geographic boundaries. Your business can make calls from any location and device, and receive calls from international customers inexpensively.

Cloud-Based Phone Systems for Small Businesses

Global Call Forwarding offers cloud communication services and business VoIP systems for any business looking to expand its services and global reach. We provide various advanced phone features to make your business more efficient and reachable. Whatever stage of growth your business is in, we can help!

Affordable for Any Business

We understand every business has different needs. So, we offer five different plans to help you find one that works best for your budget. These plans come with monthly minutes and an additional per-minute rate. This way, you know exactly what you are going to pay for. No hidden fees or long-term contracts.

How Can Business VoIP Solutions Support Your Company?

Business VoIP systems come equipped with various features and services to make business communications efficient. We offer:

check Business Phone Numbers
Access to local and international toll free numbers to make it easy for global customers to call your business for sales and support.
check International Call Forwarding
Forward incoming calls from customers to your office, remote teams, and satellite offices located anywhere in the world without paying high long-distance rates.
check Softphone
Install our softphone app on any device and convert it into a business phone. Make and receive calls via your business phone number(s).
check Call Recording
Record and store incoming and outgoing calls. Then, review these calls for quality assurance, performance reviews, protection from liabilities, and more.
check Outbound Calling
Make high-volume outbound calls with your business phone number’s caller ID and match the caller ID to the location you are calling.
check Advanced Routing
Route calls to different locations based on pre-determined rules so that no call goes unanswered.

Why Choose Global Call Forwarding for Small Business VoIP Solutions?

call management

Global Call Forwarding has been in the cloud communications business for over 20 years. So, we know a thing or two about how to make business communication efficient and cost-effective. Our business VoIP solutions are…

Scalable - Add and remove users, numbers, lines, and features as needed. Grow your phone system as you grow your business.

Budget-Friendly - Don’t pay for unnecessary equipment and services. Choose from our multi-tier plans and add features that you need.

Flexible and Mobile - Improve workplace flexibility by using our service from any location and device. Connect your remote and global team through one platform.

Reliable - Our 24/7 responsive customer support and dedicated account managers are here for you whenever you need us. No robots here.

Business VoIP: How to Choose a Provider

Voice over internet protocol (VoIP) is a virtual phone solution that digitizes voice signals and transmits then over an IP network. This means that with business VoIP, you can make and receive voice and video calls over the internet. And this greatly improves the quality of your work calls. Many organizations are switching to VoIP for their internal and external communication needs mainly because of its affordability. Such a system doesn’t need multiple phone lines and since it doesn’t use traditional phone lines, international and long-distance calling is much cheaper. You only pay what you have subscribed to with your provider. So, how do you decide which business VoIP provider is the one for you?

Research Providers and Review Plans

It is a good idea to survey the market and see what is out there. Research the top providers. What are they offering and how much are they giving you for those prices? Most virtual phone service and VoIP providers will offer a variety of subscription plans based on business size, number of lines required number of users, amount of calling minutes needed, and so on. This is where you decide what your business VoIP needs are: how many employees will be using the service? What is your average call volume? And more. Compare prices with competitors to determine if they are worth it.

Call Management Tools

Since you are making changes to your existing office phone system, you should also pay attention to what call management tools the new service will provide. How you handle business calls affects your team’s efficiency and productivity. Do you need calls to forward to different departments or spread across multiple offices? For an enterprise with a high incoming call volume, an automated interactive voice response (IVR) can answer and distribute calls, and in some cases, assist the caller without an agent’s help. Features like Simultaneous Ringing and Time of Day Routing direct calls to different numbers or lines to ensure someone answers the call.

Find the Perfect Feature Set

Next, look for other advanced and resourceful features and services. Another major reason to have a business VoIP service is the additional phone call features that become accessible to you. Do you need tools to manage inbound or outbound calls? Can you benefit from call tracking analytics and metrics provided by call activity logs? Are you required to record all business calls? Most providers offer a basic set of features and additional ones that can be added on later. The following features come included for free with every Global Call Forwarding plan:
  • Advanced IVR
  • Black and White Lists
  • Call Transfer
  • Customer Greeting
  • Dedicated Account Manager
  • Failover Forwarding
  • Fax to Email
  • Local Ringback Tones
  • Simultaneous Calling
  • Time of Day Routing
  • Voicemail to Email
  • 24/7 Customer Support
And, you can add these advanced features for a small additional fee:
  • Call Recording
  • Rollover Minutes
  • Inbound SMS Plan
  • Outbound Calling
  • Outbound Call Recording
This is the most important factor when deciding on which business VoIP provider to go ahead with. If you expect a high volume of incoming calls, then call management tools and IVR can vastly improve caller experience. Callers are greeted and don’t have to wait in long lines to get in touch with you, and they will appreciate that. An organization with a higher outgoing call volume will need an outbound calling service. Also, keep in mind, if you are a financial services company, you will need to comply with MiFID II and Dodd-Frank regulations for call recording. Businesses in other industries can record and review calls for performance analysis or protection from liabilities.

Make a Decision

To learn more about business VoIP and how it can be used within your office, call Global Call Forwarding at 1 (561) 908-6171. We are here to help you fulfill your business needs cost-effectively and without much hassle.
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