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5 Ways to Improve Phone System Automation with Call Forwarding

One of the most important parts of any business is to offer reliable customer support. This means that when a customer calls your business, you are always reachable and can provide quick and effective service. Offering such a support channel can prove difficult at times, especially when your team does not have the right business phone system tools. Fortunately, advanced services such as call forwarding and phone system automation can support your call volume.

Use Call Forwarding to Implement Phone System Automation

Call forwarding and phone system automation can work hand-in-hand to help callers get the assistance they need. This means transferring calls automatically or through an automated response system to the right agent, voicemail, or pre-recorded messages. Doing so can help your business offer quick and accurate customer support. Here are 5 ways to use call forwarding and phone system automation to improve your call flow management.

1. Interactive Voice Response

A cloud IVR system or interactive voice response is an automated system that answers incoming calls, identifies the purpose of the call, and proceeds to assist the caller. Your IVR system can present options to the caller through a series of menus such as “Press 1 for sales, Press 2 for customer support, Press 5 to make a payment, Press 4 for voicemail, and so on.” This way, callers can input the service they need.

2. Name or Company Directory

This feature is part of your automated phone system where you create a name or company directory so that callers can navigate by themselves to the department they want such as “Press 1 for marketing.” Having the automated system present them with options means that they don’t have to know the department’s number or dial an extension themselves. You can list specific departments or even specific employees with an automated phone system. This also reduces the amount of transferring a caller has to go through before they reach the right department or employee.

3. Advanced Routing Strategies

An automated phone system will give you the opportunity to use various call forwarding and routing strategies for maximum productivity. For example, calls made during off-hours or weekends can be routed to remote employees who have an evening or weekend shift. This is called time-based routing. You may even forward those calls to your own smartphone or home office.

Or, you can have certain calls forwarded to remote employees or international offices located in different parts of the world with location-based routing. This type of automation is especially useful for companies with international reach and clientele. Lastly, you can have incoming calls ring on multiple devices at the same time. This ensures that the call is answered quickly and no call goes missed.

4. Multichannel Communication Options

Offering support only through phone conversations may be a disadvantage. Especially considering most customers look for emails, chat, or social media contact methods. This is why your business should consider using these options and implement phone system automation as well. For instance, chatbots can help resolve issues through pre-recorded messages and rules. Automated responses for emails inform the customer that your business has received their complaint or email and will respond within a few days.

By executing multichannel support, your business caters to customers who do not prefer phone conversations. Thereby, increasing your customer base.

5. Voicemail

Your automated phone system can even forward the call to voicemail when the caller simply wants to leave a message and receive a call back. This is useful when the caller is not sure which department to speak with or if all employees are busy and the caller does not want to wait in line.

 Get Phone System Automation with Global Call Forwarding

Here at Global Call Forwarding, we specialize in bringing advanced communication tools to businesses of all sizes and in all industries. You can use our call forwarding service and automation options for your phone system to your benefit and build stronger relationships with your customers. Want to learn more? Call us at 1 (888) 908 6171 or chat online with one of our experts today!

What is a Business Phone Number?

For any company, it is extremely important to build strong communication channels between potential customers and the company. A business phone number is one such reliable source. Here we will look at what business numbers are, the different types available, and how to decide what number is right for your company.

What is a Business Telephone Number?

A business phone number is a telephone number customers use to contact your company. You can get a traditional or virtual business phone number. The difference is that virtual business numbers enable you to make and receive calls over the internet as opposed to traditional phone lines. This way, you are not limited to one location — such as your office — to make and answer calls.

Virtual business numbers let you convert any device — computer, desk phone, desktop, smartphone, etc. into a business phone system. With these numbers, you can stay connected and accessible no matter where you are.

Such cloud-based phone systems provide small-large businesses with a variety of benefits. For example, you can get different types of business telephone numbers. And along with that, you can access virtual communication tools and call center-like services that can help your team improve the way it interacts with callers.

What Are the Different Types of Business Phone Numbers?

Virtual phone number providers like Global Call Forwarding can offer you a variety of business phone numbers to choose from. However, what type of number you need depends on what you are trying to achieve with your business. Below are the virtual business numbers that we offer:

1. Local Phone Numbers
Local phone numbers can help your company connect with local clients in a particular city, state, or region. These numbers are generally assigned an area code that precedes the numbers. Customers calling these numbers pay regular local calling charges. Plus it establishes your company as a local one, making customers more comfortable to connect with you.

2. Toll Free Numbers
Toll free numbers are used by businesses of all types and sizes for a simple reason: they increase incoming call volumes. These numbers are telephone numbers with a distinct 3-digit code at the beginning such as 800, 888, 877, etc. Calling a toll free number is free for customers, making it a highly convenient calling option. Improve credibility and make your business accessible to more clients with a 1800 toll free number.

3. International Toll Free Numbers (ITFN)
Each country across the world has a set of toll free prefixes and numbers. Virtual phone service providers can help you get toll free numbers for international countries, which is an international toll free number, allowing you to have incoming calls forwarded to a number or line you desire using a call forwarding service. This way, you can enter your business into international markets and provide customer support to individuals using your products and services in those areas.

These customers do not have to pay for calling your business. And since calls are forwarded over the internet, the international calling rates are heavily reduced.

4. Universal International Freephone Numbers (UIFN)
A UIFN is a singular toll free number that can be accessed by 45 countries across the world. Customers and contacts in these countries can call your UIFN business phone number for free. However, there are certain restrictions and dialing codes to take into consideration. Furthermore, unless you are conducting business in all these countries, a UIFN can prove more expensive than useful.

These countries include: Argentina, Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Macau, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Singapore, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, and Uruguay.

5. Vanity Numbers
Vanity numbers are business telephone numbers with patterns, repetitions, or letters inserted to make them more memorable. Some examples are 1-800-FLOWERS, 1-800-FLA-BLUE, 888-455-4555, and so on. These numbers attract more attention and are easier to remember, keeping them in your target audience’s mind for longer.

Business Phone Features

When you purchase a business phone number from Global Call Forwarding, you gain access to an array of communication features that help increase productivity, streamline workflow, and build better customer relations. These are some of the top features and services we offer:

Multiple Call Forwarding Options
Forward and reroute incoming calls to different destinations based on your needs. You can have calls routed to your smartphone or home office. Additionally, with our Time of the Day Routing feature, you can even have calls forwarded to a different office location or remote employees in another time zone during off-hours or certain times of the day and maintain 24/7 customer support.

Interactive Voice Response (IVR System)
An automated IVR system answers calls, identifies the purpose of the call, and assists the caller. The system can do so by transferring the call to the right department or right agent or by providing self-service options for the callers to complete themselves. The IVR system can even provide basic information about the company and answers to common questions or concerns without getting an agent involved. This helps with freeing agents or employees up for more complicated calls. Learn how to design a customer-friendly IVR system here.

Call Recording Software
Record business calls to improve quality assurance by identifying successful and unsuccessful interactions. Train your employees with past recordings and use their recordings as a performance analysis tool.

Outbound Calling
Our outbound calling service comes well-equipped to support your local and international calling needs. Use our web dialer and customize your caller ID when calling long-distance and international clients and display a purchased local or toll free number instead.

Customized Greetings and Voicemail Message
Create customized greetings and messages for your callers so they have a personalized experience when interacting with your business phone system.

Click here for a list of all our features and services.

Get a Business Phone System Designed for Your Needs

With Global Call Forwarding, you get a business phone service equipped with all the tools you need to communicate efficiently internally and externally. Get a business phone number with us today and start building a reliable business communication system for your company. Still have questions? Speak with an expert at 1 (888) 908 6171.

How Do I Get a Business Phone Number?

Need a business phone number for your small business? Here is everything you need to know about these numbers and what to consider when purchasing them.

What to Keep in Mind When Getting a Business Phone Number

Business phone numbers are telephone numbers used by businesses to open communication channels between them and their customers. In other words, business numbers are used by customers to contact a business, either to inquire about a product or service or for customer support.

Getting a business phone number is a must as it is one of the first (and most used) methods an interested customer uses. Once a call is made, your team has the opportunity to convert the call into a sale and provide excellent customer service that makes the customer come back for more.

When creating your office phone system, there are a few things to take into consideration such as how to choose:

  1. What business phone system is right for you
  2. The type of business phone number(s) that will complement your needs
  3. What phones or softphones you’d like for placing and receiving calls

Choosing the Best Business Phone System

When you get a business phone number, it is important to invest in a business phone system that supports it. Choosing the right business phone system can be tricky if you do not know what is available. You want a phone system with call forwarding, recording, video conferencing, IVR systems, and more.

Most new businesses will first consider getting a traditional phone system. However, thanks to advancements in technology we can now use cloud phone systems that come equipped with multiple communication features and are more cost-effective.

A cloud phone system works through voice over IP (VoIP); that is, it uses the internet to send voice messages between two parties. This makes it possible to have multiple numbers on the same line, have remote offices connected through the same number, and more. No extra hardware or setup needed. You simply get a business phone number from a VoIP provider like Global Call Forwarding and start making calls using any device you want, anywhere in the world.

How to Pick the Right Business Phone Number Type?

Next, you must choose a business number most suitable for your needs. VoIP providers like Global Call Forwarding offer a variety of options. However, the ideal number for you depends on what you want to accomplish or achieve with it. Here are the different business telephone numbers we offer:

Local numbers
Local phone numbers have specific areas, cities, or states assigned. They have predetermined area codes that distinguish them from other number types. You can get a local number for any city or state you’d like to establish your business in.

Toll Free Numbers
Toll free numbers start with a 3-digit code such as 800, 888, 877, etc. Large and established corporations have been using toll free numbers for years as they tend to generate higher incoming call rates. This is because calling a toll free number is free for the caller. A toll free business number is easy to forward to any location.

International Toll Free Numbers
International toll free numbers (ITFN) give you access to customers and contacts in more than 160 countries across the world. This is a good option for businesses looking to enter new markets and provide global customer support. You can have incoming calls forwarded to your main office or remote offices through an international call forwarding service.

Vanity Numbers
These are great examples of vanity numbers: 1-800-TAXICAB or 1-800-FLA-BLUE. Vanity phone numbers use letters or patterns to create a more recognizable and memorable number.

Deskphones vs. Softphones?

Once you settle on a business phone service, you need to decide how you will handle incoming and outgoing calls. VoIP calls need an IP-based phone from brands like Cisco, Panasonic, etc., to function. A softphone or web dialer enables users to make and receive calls from their computer, laptop, tablet, or any device that is not a traditional desk phone.

Get a Business Phone Number

Now you know how business phone numbers work and what is involved in using a business phone system. To get business phone service from us, you can sign up on our homepage or contact sales at 1 (888) 908 6171.